Mindbody outage history

**Title:** Mindbody / Mindbody Payment Processing **Status:** Investigating **Message:** We are currently investigating an issue impacting Direct Debit/ACH transactions processed on **23 July**, which may have resulted in missing or duplicate transactions. Customers using **Mindbody Payments** in **Australia and New Zealand** may be affected. We will provide updates as more information becomes available. Thank you for your patience and understanding.

We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.

We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT.

Our engineering teams have successfully implemented a fix and the previous impact has been resolved. Thank you for your patience!

We are investigating an issue impacting the Mindbody Services. Mindbody customers logging into Mindbody services with a new session are receiving an error. If a Mindbody customer is already logged into a Mindbody service they're experiencing slower than normal page load times and intermittent errors. Our engineering teams are working to identify the issue and implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT.

We are continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT.

Our engineering teams have implemented a fix to Mindbody services. Mindbody customers may experience slower than normal page load times and intermittent errors while services begin to recover. We are monitoring to ensure system stability while services recover. Our next update will be at 11:00AM PT

Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered. Thank you for your patience while we worked to restore services.

Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.

The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.

The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.

This incident is now resolved.

Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.

Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.

Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.

Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.

The incident has been resolved by our engineering team.

We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.

Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.

We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.

We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.

We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.

We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.

Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.

Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.

Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.

This issue is resolved

We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved

Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.

We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!

We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.

A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.

We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.

Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!

We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.

This issue has been resolved.

Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.

Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.

We are investigating an issue affecting Mindbody Payments. A subset of customers in Mexico who were scheduled to receive payouts today will instead receive them tomorrow. We are actively working with our payment processor to confirm payouts are distributed as expected tomorrow.

We have confirmed that the payouts occurred as expected.

We are investigating an issue impacting the Mindbody Web Software. A subset of Mindbody customers may find themselves unexpectedly logged out while navigating the Mindbody Web Software. If this occurs, logging back in should restore access, though the issue may reoccur. Thank you for your patience while we work to resolve this. Our next update will be at 10:00 AM PT.

Our engineering teams successfully implemented a fix and any intermittent unexpected logout issues have been resolved.

We have identified an issue preventing some consumers from completing their purchase on Branded Web. After selecting a payment method during checkout, a black screen may appear displaying transaction details, which prevents checkout from completing. The impact is limited to businesses using a specific version of the Branded Web checkout flow and affects various payment methods. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.

**Resolved - Branded Web Checkout Issue** This incident has now been resolved. We previously identified an issue affecting some consumers during checkout on Branded Web. After selecting a payment method, a black screen showing transaction details could appear, preventing the purchase from being completed. The issue was limited to businesses using a specific version of the Branded Web checkout flow and impacted multiple payment methods. A fix has been deployed, and checkout functionality has been restored. All payment methods on affected flows should now be operating as expected. If you are still experiencing any problems, please contact Support. We apologise for the disruption and appreciate your patience while this was being resolved

We’re currently investigating an issue where the **Prospect Widget** returns an error after the form is completed and submitted. Our team is actively working to identify the root cause. We’ll share further updates as soon as we have more information. Thank you for your patience while we work to resolve this.

**Resolved – Prospect Widget Form Errors** The issue affecting the Prospect Widget, where an error occurred after submitting the form, has now been resolved. Our team has implemented a fix, and the widget is functioning as expected. We’ll continue to monitor performance to ensure stability. Thank you for your patience while we worked to restore full functionality.

We are investigating an issue impacting the Booker Web Software. Some Booker customers are experiencing intermittent slower than normal page load times and errors when navigating through the Booker Web Software. We apologize for the inconvenience. Our next update will be at 5:00PM PT.

Our engineering teams have successfully implemented a fix and the Booker Web Software is stable. Thank you for your patience as we worked to restore services!

Engineers are aware and working to resolve an issue impacting Mindbody Payments. A subset of customers using Mindbody Payments may experience issues with loading the Payments Portal, encountering a blank page. Next update will be provided at 4:00pm pt or as additional information becomes available.

Our engineers identified the issue impacting the Payments portal and have resolved the issue. During time of impact a subset of customers experienced issues loading the payment portal. Thank you for your patience as we worked to resolve the issue.

We have identified an upstream 3rd party payment processor, Clover, experiencing an issue impacting Booker Payment Processing. Booker v2 customers using Clover as their payment processor are receiving an error when attempting to process a payment. We are working with Clover to resolve the issue as soon as possible. Thank you for your patience, our next update will be at 2:00PM PT.

Clover has resolved their incident impacting Booker Payment Processing.