40 recorded Mindbody incidents since January 2026, with official updates, affected components, duration and resolution information.
We have identified an issue with a third-party upstream provider impacting TSYS customers. Mindbody customers using the TSYS processor may experience a 1 to 2 business day delay in payouts for some transactions from batch dates 10/23/2026 to 10/24/2026.
We are currently experiencing a service disruption affecting Booker Notifications. Our team is actively investigating the issue. We will provide updates as more information becomes available. We apologize for any inconvenience.
We are continuing to work on the issue affecting Booker Notifications. We will provide another update soon.
We are continuing to monitor Booker Email Notifications. At this time services appear to be operating normally. We will provide another update in one hour.
The issue with Booker email notifications has been resolved, and notifications are working normally again.
We are currently investigating reports of an error when accessing the Clients tab affecting Mindbody. Our team is actively investigating the issue. We will provide updates as more information becomes available. We apologize for any inconvenience.
We have identified the cause of the issue and are currently rolling out a fix. We will provide further updates as more information becomes available. We apologize for any inconvenience caused.
Our engineer have address has issue and rollout the fix for the issue. Mindbody service has fully recover and back to functioning.
We have identified an issue affecting the Branded Web Manager and checkouts on Branded Web, the Mindbody App, and the Branded App. The Branded Web Manager is currently inaccessible, and customers may be unable to complete checkouts through Branded Web, the Branded App, and the Mindbody App. Our teams are actively working to resolve the issue. We will provide further updates as more information becomes available.
Checkout services across the Branded App, Mindbody App, and Branded Web are recovering, and the Branded Web Manager is now accessible. We are expecting a full recovery soon and will continue to monitor the situation closely.
**Resolved – Branded Web and App Services** The issues affecting checkout functionality across the Branded App, Mindbody App, and Branded Web have been resolved. The Branded Web Manager is also accessible again, and all affected services are operating normally.
{{mindbody-affiliate-base-url}}/locations/:locationId {{mindbody-affiliate-base-url}}/locations/:locationId/classes/:classId Returning 404 errors across Affiliate API
We are continuing to investigate an issue affecting our Affiliate API that is impacting partner's ability to view locations and classes.
Engineers have resolved the cause of the issue impacting the Affiliate API resulting in errors when partner's attempt to view locations and classes. Thank you for your patience while we worked to resolve this issue.
We are investigating an issue impacting Mindbody services. Mindbody customers may experience slower than normal page load times or intermittent errors navigating through Mindbody services. Thank you for your patience while we work to restore services. Our next update will be at 4 PM PT.
Our engineering teams swiftly implemented a fix and services have now fully recovered. Thank you for your patience while we worked to restore services!
We have identified an issue with a third-party upstream provider impacting Mindbody Payments. A subset of customers using the Mindbody Payments processor in the European Union may experience increased failures for SEPA Direct Debit payments with the error code "_bank_account_restricted_". If you receive a failed SEPA payment for a customer who succeeded previously, you may try to reprocess the payment. We will provide an update as more information becomes available. Thank you for your patience.
We are continuing to monitor the issue with SEPA Direct Debit payment failures. There has been a decrease in the frequency of the payment failures, but the processor will continue to work with their banking partner to ensure that the problem is resolved. Thank you for your patience. We will provide an update as more information becomes available.
We have confirmed with the Mindbody Payments processor that the frequency of SEPA payment failures has continued to decrease. Users who have received a failed SEPA payment with the error code "bank_account_restricted" for a customer who succeeded previously may try to reprocess the payment. Thank you for your patience.
**Title:** Mindbody / Mindbody Payment Processing **Status:** Investigating **Message:** We are currently investigating an issue impacting Direct Debit/ACH transactions processed on **23 July**, which may have resulted in missing or duplicate transactions. Customers using **Mindbody Payments** in **Australia and New Zealand** may be affected. We will provide updates as more information becomes available. Thank you for your patience and understanding.
We have identified that a platform issue during the APAC autopay run affected BECS Direct Debit and Apple Pay transactions processed on 23 July in the APAC region. A subset of customers using Mindbody Payments experienced payments that were successfully collected but incorrectly appeared as failed in Mindbody, and the associated sales records were not created. If affected businesses manually reprocessed these payments, some clients may have been charged more than once. We are working to identify all impacted transactions and affected clients. Once the final impacted list is available, we will contact affected businesses with a list of impacted clients and provide next steps. Thank you for your patience and understanding.
Our engineering teams have successfully implemented a fix. Users should no longer experience missing or duplicate BECS Direct Debit and Apple Pay transactions with a sale date of July 23 in the APAC region. Thank you for your patience while we worked to restore services.
We are investigating an issue impacting the Mindbody Web Software. Some Mindbody customers are experiencing slower than normal page load times and errors when attempting to load the appointments tab within the Mindbody Web Software. Thank you for your patience while we work to restore services. Our next update will be at 3:30 PM PT.
Our engineering teams have successfully implemented a fix and the previous impact has been resolved. Thank you for your patience!
We are investigating an issue impacting the Mindbody Services. Mindbody customers logging into Mindbody services with a new session are receiving an error. If a Mindbody customer is already logged into a Mindbody service they're experiencing slower than normal page load times and intermittent errors. Our engineering teams are working to identify the issue and implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT.
We are continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. Our engineering teams are working to implement a fix as soon as possible. Thank you for your patience while we work to restore services. Our next update will be at 11:00AM PT.
Our engineering teams have implemented a fix to Mindbody services. Mindbody customers may experience slower than normal page load times and intermittent errors while services begin to recover. We are monitoring to ensure system stability while services recover. Our next update will be at 11:00AM PT
Our engineering teams have successfully implemented the fix and Mindbody services have fully recovered. Thank you for your patience while we worked to restore services.
Engineers have identified a third-party vendor issue impacting the Mindbody Web Software. At this time, customers may experience delays when navigating within the Mindbody Web Software. Thank you for your patience. The next update will be made at 11:30AM PT or as additional information becomes available.
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers are currently working to verify all impacted workflows have been resolved. A subset of customers may experience delays when navigating within the Mindbody Web Software. The following update will be made at 1:30PM PT, or as additional information becomes available.
The third-party vendor has resolved the issue impacting the Mindbody Web Software. Engineers will continue to monitor to ensure all connections remain stable. The following update will be made as additional information becomes available.
This incident is now resolved.
Engineers are currently investigating an issue impacting Booker Payment processing. At this time, merchant payments are failing for Worldpay/Mercury/Sublyme customers and returning errors even when the processor says authorization succeeded. We will provide the next update at 11:30AM PT or as additional information becomes available.
Our engineering teams are continuing to investigate. Thank you for your patience while we work to restore services. Our next update will be at 1:00PM PT.
Our engineering teams continue to investigate. Thank you for your patience while we work to restore services. The next update will be provided at 4:00PM PT, or as additional information becomes available.
Our engineering team has identified and mitigated the cause of card failures, restoring card data for autopay and membership payment records that were impacted. The team will continue to monitor to ensure stability. Thank you for your patience as we worked to resolve this issue.
The incident has been resolved by our engineering team.
We have identified an issue impacting iDeal and Apple Pay payment processing. Mindbody customers are receiving an error when attempting to complete a purchase using iDeal or Apple Pay during checkout and contract workflows. Our engineering teams are working to implement a fix. Thank you for your patience while we work to restore services. Our next update will be at 5:30 AM PT.
Our engineering teams successfully implanted a fix. iDeal and Apple Pay are now fully functional. Thank you for your patience while we worked to restore services.
We are investigating an issue affecting Mindbody Payments. A subset of Booker customers using the Mindbody Payments processor may experience an error when attempting to access the Payments Portal. This does not impact the ability to process payments. We will provide additional updates at 11 AM PST or as more information becomes available.
We have released a fix for the issue and confirmed that access to the Payments Portal for Booker customers has been restored. Thank you for your patience while we worked to resolve the issue.
We are currently investigating an issue affecting the Mindbody web software and related services, including the Branded App. Customers may experience difficulties searching for consumers across certain areas of the platform, see duplicate navigation items, and encounter errors within consumer-facing services such as the Branded App. Our team is actively working to identify the root cause and restore full functionality. We will provide updates as more information becomes available.
We have identified the root cause of the issue and implemented a fix. Service functionality has largely recovered across the affected systems, including the Mindbody web software and Branded App. We are currently monitoring the environment to ensure stability and expect full recovery shortly. We will continue to provide updates as needed.
Resolved This incident has been fully resolved. We identified the root cause, implemented a fix, and verified that all affected services are operating normally. Thank you for your patience and understanding while we worked to restore service.
Engineers have identified and working to resolve an issue impacting Site to Site navigation within the Mindbody Web Software. The next update will be provided at 11:30AM PT, or as additional information becomes available.
Engineers have resolved the issue impacting Site to Site navigation. At this time, the team will continue to monitor. Thank you for your patience while we worked to resolve the issue.
This issue is resolved
We have identified an issue preventing Automations from displaying in Marketing Suite. The Automations screen will only display a Create Automation button. Our teams are actively working to resolve the issue and restore normal service as quickly as possible. We will share further updates here as more information becomes available.
Our engineering teams have identified the issue and implemented a fix. We are currently monitoring to ensure this issue is fully resolved
Our Engineering teams have successfully implemented a fix and Automations are viewable in the Marketing Suite Automations screen. Thank you for your patience whilst we worked to resolve this issue.
We are investigating an issue impacting Mindbody services. We're working to determine the cause and implement a fix as soon as possible. Thanks for your patience while we work to restore services!
We're continuing to investigate an issue impacting Mindbody services. Mindbody customers are currently unable to access Mindbody services. We appreciate your patience while we work to restore services. Our next update will be at 2PM PT.
A fix has been applied and services are beginning to recover. We're actively monitoring to ensure system stability. Mindbody customers may experience slower than normal page load times and intermittent errors while services continue to recover. Thank you for your patience while we work to restore services. Our next update will be at 2:15PM PT.
We're continuing to monitor to ensure all Mindbody systems recover successfully. Thank you for your patience! Our next update will be at 3PM PT.
Our engineering teams have successfully implemented a fix. Thank you for your patience while we worked to restore services!
We have identified an issue with an upstream partner that has caused a delay in Payouts for some US Mindbody Payments users. The issue has been resolved, and payouts scheduled for May 27th will be delayed by one business day. All payouts scheduled for May 28th and subsequent days will land as expected. The next update will be provided at 4:00PM PT, on May 28th, 2026, or as additional information becomes available.
This issue has been resolved.
Engineers have identified and working to resolve an issue impacting Mindbody Payments customers. At this time, Merchants are unable to access the payments portal via the drop-down menu when clicking on their name in the upper right corner. Merchants can however access the payment portal through the POS screen by clicking "More" and selecting "Payments Portal" from that drop-down menu. The next update will be made at 12:30PM PT or as information becomes available.
Engineers have resolved the issue impacting Mindbody Payments customers. Thank you for your patience as we worked to resolve this issue.
