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    Mist outage history

    11 recorded Mist incidents since September 2023, with official updates, affected components, duration and resolution information.

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    EMEA-03 is unavailable - Resolution in progress

    Started March 2, 2026 at 10:48 AM UTC · 9d 22h

    Pending
    1. March 12, 2026 at 8:53 AM UTCresolved

      **Final Update:** All services including claiming of devices have been fully restored in the new environment as part of disaster recovery of UAE instance.Thank you for your patience during this time.

    Impact of AWS EAST Issues on Global 03 Operations

    Started October 20, 2025 at 8:09 PM UTC · 3h 12m

    Pending
    1. October 20, 2025 at 11:21 PM UTCresolved

      The telemetry is now being rendered for the Service Level Expectation Metrics and Insights in the Mist portal UI for the last hour in the Global 03 environment. Thank you again for your patience.

    Intermittent Timeouts in Global 02, Global 04, and EMEA 02

    Started June 12, 2025 at 7:30 PM UTC · 3h 12m

    Pending
    1. June 12, 2025 at 10:42 PM UTCresolved

      We've now resolved the incident. All functions have returned to normal.

    Unable to Login to Global 02

    Started April 30, 2025 at 8:33 PM UTC · 50m

    Pending
    1. April 30, 2025 at 9:23 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Subset of APs showing disconnected

    Started July 17, 2024 at 4:06 PM UTC · 3h 29m

    Pending
    1. July 17, 2024 at 7:35 PM UTCresolved

      We've now resolved the incident. APs are showing connected. And Wi-Fi clients are displayed. Thanks for your patience.

    Access Points are displaying as disconnected on Global 01

    Started April 23, 2024 at 3:16 PM UTC · 2h 8m

    Pending
    1. July 17, 2024 at 7:27 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Email [email protected] to open or update support tickets

    Started April 23, 2024 at 11:24 AM UTC · 33m

    Pending
    1. April 23, 2024 at 11:57 AM UTCresolved

      We've now resolved the incident. Thanks for your patience. Tickets can be opened and updated as normal.

    Cloud Technical Issue

    Started March 22, 2024 at 11:17 AM UTC · 1h 11m

    Pending
    1. March 22, 2024 at 12:28 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    Unable to login to Global 02

    Started February 9, 2024 at 4:50 PM UTC · 37m

    Pending
    1. February 9, 2024 at 5:28 PM UTCresolved

      We've now resolved the incident, users are able to login to Global 02 (manage.gc1.mist.com). Thanks for your patience.

    Cloud Performance Degraded on Global 1

    Started January 23, 2024 at 3:18 PM UTC · 1h 8m

    IssuesMinor incident
    1. January 23, 2024 at 4:25 PM UTCresolved

      We've now resolved the incident. Thanks for your patience.

    WLAN configuration Anomalies

    Started September 1, 2023 at 2:24 PM UTC · 1h 4m

    Pending
    1. September 1, 2023 at 3:28 PM UTCresolved

      Issue with intermittent wireless operations have been fully restored - please reach out to [email protected] if you have any issues. Apologies for the inconvenience caused