Monzo outage history

We're have been experiencing delays in processing payments. We’re looking into it, and we’ll share more when we’ve got it.

The problems affecting delayed payments aren’t fixed yet. We are also experiencing issues with our phone lines right now, which means your calls might not connect. We’re hard at work to get everything back up and running 💪

This afternoon, we identified some issues affecting Monzo and activated Monzo Stand-in, our fully independent backup bank. We're rolling out a fix and moving quickly to get full service back up and running for everyone.

We’re happy to say that our platform issues are all sorted. Thanks for your patience while we worked on the fix 🙏

We're seeing signs of recovery and are monitoring the situation.

The issue is now resolved.

We are aware that Barclays Bank may be experiencing issues sending and receiving payments. If your payment attempt has been declined, we recommend trying again later.

We're seeing signs of recovery and are monitoring the situation.

This is now resolved

We're experiencing issues with our phone lines right now, which means your calls might not connect. To talk to us, please use the in-app chat. We're investigating the issue and will share updates as we learn more.

This incident has been resolved.

We've spotted some Platform issues. We're currently investigating the issue.

We are continuing to investigate this issue.

We've fixed the core issue but recovery is still ongoing so somethings may still not work. We are monitoring and fixing the remaining bits.

We are continuing to monitor for any further issues.

We've recovered now. Still keeping an eye for any side-effects.

Our UK freephone number (+448008021281) has been unreachable since 6:40 AM. We are working with our 3rd party provider to fix the issue. Our other contact number, usually meant for customers who are abroad (+44 20 3872 0620) is working well. If you need to contact us via telephone, even from the UK, please use +44 20 3872 0620. This is a basic rate number so your typical carrier charges will apply. If your request is not urgent, you can call us back when our freephone number is back up. We will update this status again in 1 hour, or as soon as we've made significant progress.

The issue affecting our UK Freephone number (+448008021281) has been fixed.

An outage with one of our third party is impacting phone calls. Please contact us on chat instead.

The issue has now been resolved and all call operations are back to normal.

Due to an ongoing AWS incident (https://health.aws.amazon.com/health/status), some of our providers are having issues. This is impacting phone calls so please contact us on chat instead.

We are seeing signs of recovery so incoming calls should be working now. If you aren't able to, please reach out on chat or email.

This incident has been resolved.

We're currently investigating the issue, and will provide an update soon.

A fix has now been implemented and we are continuing to monitor to make sure everything is working as expected.

The issue has now been resolved and our phone lines are now working again. Please be aware that there might be a slight wait as we catch up.

We're currently investigating the issue, and will provide an update soon.

This incident has been resolved.

We're getting all the information we need to fix this and will update the status page as soon as we can.

We've identified the cause of the problem and we're working on a fix. We're currently running the Monzo app in a backup mode but you're still able to use your card as usual, make ATM withdrawals, and receive inbound and make outbound bank transfers.

We've fully resolved the problems we saw this morning and everything is now back to normal

Monzo isn’t directly impacted by the global Crowdstrike and Microsoft IT outage and our services are working as normal. You can make payments and do your day-to-day banking as usual. The outage is impacting some of our third party suppliers, meaning submitting cheques in-app, crediting in-app cheque payments and viewing credit insights aren’t available right now. They'll be back up and running once the outage is fixed.

You can now pay in cheques through the app again and we’ll process them as normal.

Our third parties have fixed the issues caused by the global IT outage. All services are working as normal.

Bank transfers. We're aware that some high street banks may be be experiencing issues sending and receiving bank transfers from and to their accounts. We're monitoring the situation and expect this to be solved soon. Monzo's systems are unaffected.

We expect this to be solved soon.

The earlier problems affecting bank transfers have been resolved. Everything should be back to normal, but we're keeping an eye on it to be sure 👀

We are investing reports of app issues for iOS customers.

We are investigating reports of app issues for iOS customers.

We are investigating reports of app loading issues across Home, Trends and Pots for a portion of iOS customers.

We have implemented a fix that we expect to resolve the issues. Customers are advised to fully close and restart their Monzo app and that should fix the issues, if it does not please contact our support team.

Our fix should be working for customers if they force close and reopen the app. We are monitoring to ensure this has resolved the issue. Thank you for your patience.

Customers have confirmed this issue is resolved. Any customers still having issues should force close and re-open the app and if that doesn't do, reinstall the app. If the issue persists after that, please contact our support team.

Searching within Help is currently not working. This may impact your ability to chat to us. We’re aware of the problem and hope to have everything back up and running soon.

The problems affecting search within Help aren’t fixed yet. This might impact your ability to chat to us. But we’re still hard at work to get everything back up and running 💪

All clear! We’ve sorted out the problems with searching within Help. Thanks for hanging in there while we got to the bottom of things ❤️

We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

We are particularly busy at the moment, which means customers are having a much longer wait time than normal and we’re really sorry about this. We will answer your chat as soon a possible

This incident has been resolved.

We've identified a third party issue impacting card payments. When you try to use your card it may not work. We are working with partners to fix this issue.

The issue is now resolved

We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

We're getting all the information we need to fix this and will update the status page as soon as we can. We recommend using our in-app help and chat, or emailing us at [email protected] if you need support.

We've observed that outbound international payments might not be being sent successfully. We're currently investigating.

The earlier problems affecting outbound international payments are now fixed 🎉 Everything should be back to normal, but let us know if you experience anything unusual.

Customers are currently unable to approve payments made online, and Monzo.me links are not available. Other banking functions are working normally. We are investigating with our network providers and will provide more updates soon.

Services are available again, we're continuing to monitor closely. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.

Services are available again, this issue is over. Customers were unable to approve payments made online, and Monzo.me links were not available. Other banking functions are working normally.