Moonpay outage history

We noticed both Google and Apple sign-ins aren't working. We're currently investigating the issue. In the meantime, email sign-in continues to work.

We're currently fixing the issue. You can continue to use the email login in the meantime.

This incident has been resolved.

We are currently investigating an issue affecting Revolut payments. Some users may experience disruption resulting in failed transactions or delays. We are working to identify the cause and restore service as quickly as possible. Further updates will be posted as more information becomes available.

Since 06:08 UTC today, Revolut Pay payments have been failing because of an outage at Google Cloud that is affecting Revolut and other payment providers. We have temporarily disabled Revolut Pay so customers aren’t affected by failed payments. All other payment methods remain available. Some card payments may occasionally fail or be delayed while the upstream providers recover. We are monitoring the situation and will re-enable Revolut Pay once the issue is resolved

Revolut has recovered and has been enabled

New customers are unable to sign up for Balances in the US due to a vendor issue since Sunday 16:16 UTC. We're working with them to resolve the issue and should have restored functionality within the day.

Vendor issue resolved and Moonpay balances functionality for new users in the US should now be restored.

We're currently investigating why some users can't proceed on the buy flow. We'll provide an update soon.

Deploying a fix

This incident has been resolved.

We are investigating this issue and we will provide more updates in the next few hours.

We are continuing to investigate this issue.

This incident has been resolved, all transactions are processing normally.

We spotted that for iOS users the login with Google is not working. Other login methods are working. We're currently investigating the issue and will provide an update soon.

We're currently fixing the issue and will provide an update soon.

We submitted the fix to the App Store and requested an expedited review. We're just waiting for Apple to approve and roll it out to you as quickly as possible. In the meantime you can login with email.

The fix is deployed, simply update to the latest App version (2.0.53).

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

Our testnet ramp transactions are currently disabled. We're currently investigating the issue, and will provide an update soon.

The issue is identified and a fix is being deployed. We should be in a position to re-enable testnet ramps transactions within a few hours. Apologies for the disruption.

The issue has been resolved

Google is currently experiencing an outage with Google Pay, causing it to be unavailable. MoonPay has temporarily disabled Google Pay and will be following the incident closely to re-enable the payment method as soon as it is resolved.

The incident is resolved and Google Pay is now available across all apps.

Impact resolved

We noticed that DeFi tokens show as not supported when trying to use the Trade feature. We're currently investigating the issue, and will provide an update soon.

Found the issue and fixing it now.

Majority of DeFi tokens can now be traded. There's still a few exceptions which we're currently investigating.

Trade feature back to normal for all tokens.

We are working to resolve this issue and we will provide more updates in the next hour.

All the delayed orders have been successfully processed and delivered.

We are investigating this issue and we will provide more updates in the next few hours.

The incident has now been resolved, we are still monitoring.

This incident has now been resolved and all pending orders are now completed.

We are currently investigating increased latency on the MoonPay API, affecting the Buy and Sell flows, and the MoonPay App.

The issue is resolved and the MoonPay API is returning to normal operations. Engineers continue to monitor recovery.

Some on-chain wallet balances for newly-created wallets may not reflect recent on-chain activity immediately. Buy, Sell, and Swap transactions are still being processed successfully.

All systems have returned to normal operation.

Some tokens (like XRP) need an extra field called a Memo tag to reach the right account. We've found it's currently missing for the Widget and the App. We're investigating and will share an update soon.

We're currently fixing the issue and will provide an update soon.

This incident has been resolved.

We've spotted an issue with one of our providers that prevents the app from loading token information. We notified the provider and are currently investigating a mitigation.

The issue with one of our providers preventing the app from loading token information should be resolved. Actively monitoring for any additional issues.

Provider is back online and our app is working as normal.

We're investigating an issue that prevents transactions from being processed.

The issue was fixed and the system is getting back to normal.

We are monitoring the Base Mainnet issue and will provide further updates as they become available.

Base chain is now fully recovered and we are seeing txns flowing through normally

We're experiencing an elevated level of API errors and are currently looking into the issue.

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

The issue has been resolved

There are some delays in processing BTC payments, the team is investigating.

Bitcoin (BTC) transactions are currently processing normally. We will continue to closely monitor activity and provide updates if there are any changes.

Bitcoin (BTC) transactions are processing normally. The latency issue has been resolved.

We are currently investigating delays affecting wallet activity updates for some Ethereum and EVM-compatible wallets. Users can continue transacting normally. However, recent transactions and wallet activity may take longer than usual to appear in the app. Our team has identified the cause and is actively monitoring recovery. We will provide further updates as more information becomes available.

Wallet activity updates for Ethereum and EVM-compatible wallets are now processing normally. Users can continue transacting as expected, and recent transactions and wallet activity should appear in the app without further delays. Our team has confirmed the recovery and is continuing to monitor the system to ensure stability. We will provide additional updates if necessary.

We are investigating this issue and we will provide more updates in the next few hours.

We've identified the issue, and are working on the resolution.

This incident has been resolved.