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50 recorded Moveworks incidents since June 2025, with official updates, affected components, duration and resolution information.
We're aware of an issue affecting Moveworks Setup where logs are currently not loading, and our team is actively investigating. We apologize for the inconvenience. Impacted Region: US
Our engineering team has resolved the issue. Logs in Moveworks Setup are now loading as expected. Thank you for your patience, and apologies again for the inconvenience.
We have identified an issue affecting the testing of compound actions in Agent Studio, where users may see a "Failed to process custom action" error. A fix is currently being deployed. This issue is limited to the testing experience only — compound actions already running in the assistant are not affected. We'll share another update once the fix has been rolled out and verified.
A fix has been implemented and we are monitoring the results.
This incident has been resolved
Permissions ingestion has been failing for Unily connectors. This is due to Unily deprecating their Permissions API, we are working with them to find a way forward. We will keep you posted on the progress. Until then, the newly added or updated permissions won't be ingested. We sincerely apologise for the inconvenience caused.
Unily has confirmed a fix is being packaged. Once it's available, customers will need to upgrade to the patched version. We encourage impacted customers to reach out to Unily directly, and we'll share more details as we have them.
We're aware of an issue causing degraded search retrieval for Knowledge Base articles and files. Affected customers may see incomplete or missing content in search results. Our engineering team has identified the issue and is actively deploying a fix. We apologize for the disruption and appreciate your patience as we work to resolve this. We'll share updates as remediation progresses.
A fix has been implemented and we are monitoring the results.
The fix has been rolled out to the majority of the affected customers; others will get the fix too shortly. We will keep you updated on the progress.
The fix has been rolled out for all impacted customers and this incident has been resolved.
We're aware of an issue affecting Jira ITSM customers where tickets are not being automatically updated or resolved via the assistant. This is occurring intermittently during the ticket finalization step. Our team has identified the root cause and is deploying a hotfix. We appreciate your patience and will provide a follow-up update once this has been fully resolved.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
On June 10, 2026, between 5:15 PM and 6:24 PM PST, users in the US region experienced a loss of Enterprise Search within the AI Assistant. Our team identified and resolved the issue within the same hour. We apologize for the impact to your experience.
We are currently investigating an issue that is preventing users from accessing the My Moveworks Portal. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We apologize for the inconvenience and will provide updates as our investigation progresses.
We have identified the issue and are currently working on deploying a fix. We will provide another update once the fix has been applied.
We have successfully applied a fix and confirmed that the My Moveworks Portal is loading as expected. We will continue to monitor to ensure full stability is maintained. Thank you for your patience.
This incident has been resolved as of 6:30 AM PST. We apologize for any inconvenience this may have caused.
We are currently investigating an issue where the assistant is not serving answers from knowledge articles. We will provide updates as the investigation progresses.
We are seeing some improvement, but failures are still occurring. We are actively working on a fix and will continue to provide updates.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The line breaks and bolding of the words were not being respected in the messages the Assistant was sending out, mainly the Employee Comms, Agent Studio messages.
We have identified an issue where the **View Permission** feature in Setup is currently returning an error instead of the expected results. Our team is actively working on a fix and will keep you updated on the progress. We apologise for the inconvenience caused and appreciate your patience in the meantime.
We are pleased to inform you that the issue with the View Permission feature in Setup has been resolved. The feature is now returning the expected results. We apologize for the inconvenience caused and thank you for your patience.
We are currently investigating an issue affecting User Identity Ingestion. Impacted customers may experience failures in user identity sync, which could affect AI Assistant access to new users dependent on up to date user data. Our engineering team has been engaged and is actively working toward a resolution. We will provide updates as more information becomes available.
We are continuing to investigate the issue affecting User Identity Ingestion. Our engineering team has identified that the failure occurs during the identity validation step when processing geocode information of users. Work is actively ongoing to resolve this. We will provide another update as soon as more information is available.
This incident has been resolved. User Identity Ingestion is now functioning as expected and user identity sync has been restored for all affected customers. We apologize for any inconvenience this may have caused.
We have identified an issue where Live Agent Chat is not functioning for some users. Affected users are unable to be handed off to a live agent and may encounter an error when attempting to do so. We apologize for the inconvenience and are actively working to resolve this. Updates will be provided as they become available.
This incident has been resolved as of 1:45 PM PST. Live Agent Chat has been restored and is functioning as expected. We appreciate your patience and apologize for any inconvenience caused.
We are actively investigating an issue where some users are not seeing the Moveworks Embedded AI Assistant loading on their employee service portals or intranet sites. We appreciate your patience and will provide updates as our investigation progresses.
We have identified the issue and are currently pushing a fix. We will monitor closely and provide a further update once confirmed resolved. We appreciate your patience.
We are pleased to confirm that the issue causing the Moveworks AI Assistant to not load on web pages has been fully resolved. We appreciate your patience and apologize for any inconvenience this may have caused.
We have identified an issue where users are currently unable to chat with the AI Assistant on Microsoft Teams. Our team is actively investigating the root cause and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available.
We currently suspect this may be related to a Microsoft Teams issue and are actively working with Microsoft to help drive resolution. We appreciate your patience and will share updates as soon as more information becomes available
Microsoft has now published a Service Health Advisory (TM1260604) related to this issue. We are continuing to monitor updates from Microsoft and will share further information as it becomes available. Please follow the Microsoft Service Health Advisory (TM1260604) for the latest updates and progress on resolution via the Microsoft 365 Service Health dashboard. We appreciate your patience and will share updates as soon as more information becomes available
Microsoft has shared that their monitoring has detected an increase in failures when users attempt to interact with bots. They are currently analyzing these failures to better understand the issue and determine next steps toward identifying the root cause. We appreciate your continued patience as Microsoft investigates and works toward resolution.
Microsoft continues to actively work on this issue. Please follow the Service Health Advisory (TM1260604) for the most up to date information and progress toward resolution.
Microsoft’s initial findings indicate that a portion of the infrastructure supporting bots in Microsoft Teams is operating in a degraded state. They are attempting to restart affected components and redirect traffic to healthy infrastructure to help mitigate the issue.
Based on our recent testing, the AI Assistant on Microsoft Teams is now functioning as expected. We will continue to closely monitor the situation and provide further updates if needed. We appreciate your continued patience as the situation stabilizes.
This incident has been resolved.
We have identified an issue where the AI Assistant in the Microsoft Teams App Store is not responding to users. Our team is actively investigating and working to resolve this as quickly as possible. We appreciate your patience and will share updates as soon as more information becomes available
We have identified the root cause of the issue and are currently in the process of deploying a fix. Our team is actively pushing the necessary changes to restore full functionality for affected users. We will provide another update once the deployment is complete. Thank you for your continued patience.
A fix has been implemented and we are monitoring the results.
We’re pleased to confirm that the issue has been resolved. Thank you for your patience and continued support.
We identified and resolved an issue where some users experienced failed or missing responses while interacting with the Moveworks AI Assistant. During this time, the assistant may have been temporarily unresponsive or slower than expected. Our team quickly investigated the issue and implemented mitigations to restore normal service. We sincerely apologize for the inconvenience and appreciate your patience. Duration: 11:19 PM – 11:36 PM PST
We’re aware that some users may be experiencing difficulties accessing the AI Assistant in Gov Cloud. Our engineering team is actively investigating the issue and working on a resolution. We’ll provide updates as more information becomes available and appreciate your patience while we work to restore full service.
This incident has been resolved
We are currently investigating an issue affecting some users who are unable to chat with the Moveworks AI Assistant in Microsoft Teams, although the bot remains reachable in other platforms. Customers are still receiving employee communications and notifications from the bot. We are actively working on a resolution and we will keep you posted with updates as we learn more. We sincerely apologize for the inconvenience caused.
We have received acknowledgment of the issue from Microsoft and are actively collaborating with them to resolve it. We will share further updates as we have more information.
A fix has been implemented by Microsoft for the issue, we are continuing to monitor the results.
This incident has been resolved. The Service Health Advisory that you can look up in your M365 Admin center Service Health section is TM1230990.
We noticed an issue where some users were experiencing delays in the response and few users did not get any response from the Assistant at all. We have put in a fix for the same and are monitoring the results.
At this time, we are still noticing some intermittent slowness, and our team continues to work on fully resolving the issue. We will provide further updates as soon as possible.
We appreciate your patience as our engineering team remains fully engaged and focused on restoring consistent performance. We will continue to monitor the situation closely and provide another update as more information becomes available. Thank you for your ongoing patience.
We have applied some fixes and are seeing improvements in the performance. We will continue to monitor the situation closely and provide another update as more information becomes available. We appreciate your patience and thank you for your ongoing support.
This incident has been resolved as of 6:12 AM PST. We appreciate your patience.
We are currently investigating an issue where some users may be experiencing delays in notifications through the AI Assistant. This may impact ticketing, triage, employee comms, and other notifications. Our team is actively working to identify the root cause and restore full functionality as quickly as possible. We sincerely apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available. Thank you for your understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thanks again for you patience and understanding.