Mri Software outage history

Dear MRI Client, We are aware of a potential issue which started on 01 September 2026 at 13:43 UTC affecting RentPayment customers may experience delays or failures in receiving email notifications. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting RentPayment . The email vendor is experiencing a performance degradation Issue and their technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, We have received confirmation from the email vendor that the issue has been resolved on their end. However, due to the backlog of queued emails, it may take several hours for service to fully recover and for all pending emails to be delivered. we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for RentPayment . The issue was fully resolved on 02 September at 12:27 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 19-Aug-2026 at 23:47 UTC affecting PMX X.5 APAC - Mercury . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting PMX X.5 APAC - Mercury . The issue appears to be regional and related to an external network issue. We are working with the relevant teams to resolve it. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A fix was applied on 20-Aug-2026 to address the issue impacting PMX X.5 APAC - Mercury , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for PMX X.5 APAC - Mercury . The issue was fully resolved on 21-Aug-2026 at 06:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 06 August 2026 at 10:00 UTC affecting PMX Residential Management services for clients hosted in the Orion environment. Our teams continue to investigate the issue to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management services. The teams remain engaged. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A fix was applied on 11 August 2026 at 17:03 UTC to address the issue impacting PMX Residential Management , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting PMX Residential Management . Our technical team is actively working on a fix, which has progressed to the testing phase and remains under validation. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

We continue to work on a fix for this issue. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

The teams continue to work on a fix and remain actively engaged in driving the issue toward resolution. Further updates will be posted here as more information becomes available. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A Critical Maintenance Update (CMU) is scheduled to address the issue reported for Residential Management. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A fix was applied on 14 August 2026 at 10:00 UTC to address the issue impacting PMX Residential Management , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for PMX Residential Management . The issue was fully resolved on 14 August 2026 at 10:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting PMX Orion . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, The remediation actions were completed on 07 Aug 2026 at 6:07 UTC , and the issue with PMX X.7 PAH Americas - Orion is now resolved. We appreciate your patience while we addressed this incident. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 23-July-2026 at 12:30 PM UTC affecting Property Management X - Vendor Pay . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Management X - Vendor Pay . The issue was fully resolved on 23-July-2026 at 07:19 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 17 July 2026 at 11:52 UTC affecting RentPayment . A fix was applied on 17 July 2026 at 13:35 UTC to address the issue impacting payment processing and account renewals within RentPayment , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, No further issues were reported during the monitoring period for RentPayment . The issue was fully resolved on 17 July 2026 at 13:35 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 12:46 UTC affecting Space Scheduling - NA . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Space Scheduling . The issue was fully resolved on 13-July-2026 at 15:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Prolease Central (EMEA) . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Prolease Central (EMEA) . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Prolease Central (EMEA) . The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 13-July-2026 at 11:15 UTC affecting Agency Central . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Agency Central . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Agency Central . The issue was fully resolved on 13-July-2026 at 14:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 8 July 2026 at 20:13 UTC affecting Property Management X . Clients hosted on PMX7 Core2 (Despina) may experience intermittent delays in report generation and delivery. Core application functionality remains available. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Property Management X . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Management X . The issue was fully resolved on 9 July 2026 at 15:44 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 06-Jul-2026 at 13:05 UTC affecting Property Central . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We continue to investigate the issue affecting Property Central. We have identified that the impact is related to a major network outage affecting one of our vendors. We are working closely with the vendor as they actively restore services and will continue to monitor the situation. Further updates will be posted as more information becomes available. We appreciate your patience and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, The vendor has identified the source of the issue affecting Property Central. The vendor's repair team is actively working on restoring the service. We will continue to post updates on the progress of restoration activities until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, We continue to work closely with our vendor, who is actively carrying out high-priority restoration work to resolve the major network outage. The estimated restoration time is approximately 00:30 UTC, 07 July 2026. Further updates will be posted upon service restoration. We appreciate your patience and regret any inconvenience this may have caused. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Central . The issue was fully resolved on 07 July 2026 at 00:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 06-Jul-2026 at 13:05 UTC affecting Prolease Central - EMEA . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Prolease Central - EMEA . The issue was fully resolved on 06-Ju-206 at 01:05 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 02 July 2026 at 16:30 UTC affecting Property Management X Web Reports . Clients may experience delays in Web Report processing, with reports currently taking approximately one hour to complete. Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, A fix was applied on 02 July 2026 at 18:00 UTC to address the issue impacting Property Management X Web Reports , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Management X Web Reports . The issue was fully resolved on 02 July 2026 at 21:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We have received reports of an issue with Contract Intelligence- NA as of 02 July 2026 at 2:30 PM UTC , and our teams are actively investigating. We apologise for any inconvenience caused. Further updates will be posted here as they become available. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Contract Intelligence- NA . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Contract Intelligence- NA . The issue was fully resolved on 02 July 2026 at 5:05 PM UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Property Management X . This issue is impacting NA PMX for MRI Windows and PHA Pro users only. Users may experience issues through the Citrix FASWeb portal when attempting to log in. Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A fix was applied on 26 June 2026 at 13:39 UTC to address the issue impacting Property Management X , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Management X . The issue was fully resolved on 26 June 2026 at 13:40 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue when trying to utilize MRI GO for PMX, which started on 26-June-2026 at 05:00 UTC affecting Property Management X . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Property Management X - ElasticSearch . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Property Management X - ElasticSearch . The issue was fully resolved on 26 June 2026 at 16:30 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 23-Jun-2026 at 08:00 UTC affecting London DC . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

We are continuing to investigate this issue.

Dear MRI Client, We have identified the source of the issue affecting London DC . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, We have identified a datacentre/vendor-related issue affecting the London DC environment. Our technical team is actively working with the data centre on a fix. We will continue to provide updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, We have identified a datacenter/vendor-related issue affecting the London DC environment. Our technical team is actively working with the data center on a fix. We will continue to provide updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, A fix was applied on 24-Jun-2026 at 03:30 UTC to address the issue impacting London DC , and we are currently monitoring the performance and stability of the product. We will provide another update shortly or as soon as we confirm full recovery. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for London DC . The issue was fully resolved on 24-Jun-2026 at 05:27 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 04-Jun-2026 at 12:30 UTC affecting Education – Statutory Returns . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Education - Statutory Returns . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

We are continuing to work on a fix for this issue.

Dear MRI Client, Normal service has now been restored for Education – Statutory Returns . The issue was fully resolved on 09-Jun-2026 at 17:35 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Prolease Central EMEA . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Prolease Central EMEA . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Prolease Central EMEA . The issue was fully resolved on 25-May-2026 at 22:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software

Dear MRI Client, We are aware of a potential issue which started on 25-May-2026 at 15:10 UTC affecting Agency Central . Our team is currently investigating to identify the cause and restore normal service as quickly as possible. Further updates will be posted here as more information becomes available. We appreciate your patience during this time and regret any inconvenience this may cause. Regards, MRI Software

Dear MRI Client, We have identified the source of the issue affecting Agency Central . Our technical team is actively working on a fix. We will continue to post updates on our progress until the issue is resolved. Thank you for your patience while we address this. Regards, MRI Software

Dear MRI Client, Normal service has now been restored for Agency Central . The issue was fully resolved on 25-May-2026 at 22:00 UTC and we will continue to monitor the service closely. We sincerely apologise for the disruption. We thank you for your patience and understanding. Regards, MRI Software