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    Myparcel outage history

    52 recorded Myparcel incidents since June 2022, with official updates, affected components, duration and resolution information.

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    Platform taken offline as a preventive measure due to vulnerabilities in an external component

    Started October 21, 2026 at 10:53 AM UTC · 8h 23m

    Pending
    Affected components
    DHL For YouMyAnalyticsPostNL | Create normal shipmentMyParcel webshop ordersCheapCargoDelivery optionsPostNL | Collection ServiceShipmentsWixDPDAmazonbpostBol.WooCommerceEtsyEcwidDHL Parcel ConnectPostNL | Shipment status updateExactPostNL | Pickup locationsPostNL | Delivery optionsEmail functionalityPoste ItalianePostNL | Create digital stamp / mailboxWebhooksUPSPayment functionalityInPostBol VVBDHL EuroplusTrunkrsBRTEasy Return Service Europe PostNLGLSEmail services
    1. October 21, 2026 at 10:53 AM UTCidentified

      We are waiting for a patch to become available. Expected at 16:00, validation and implementation will then start.

    2. October 21, 2026 at 1:52 PM UTCidentified

      Patch is available and is being validated and implemented.

    3. October 21, 2026 at 4:03 PM UTCmonitoring

      The patch is validated and implemented, the platform is back to operational state.

    4. October 21, 2026 at 4:05 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. October 21, 2026 at 7:16 PM UTCresolved

      This incident has been resolved.

    Not possible to download PostNL digital stamps

    Started August 18, 2026 at 11:31 AM UTC · 1h 34m

    OutageMajor incident
    Affected components
    PostNL | Create digital stamp / mailbox
    1. August 18, 2026 at 11:31 AM UTCinvestigating

      We are currently investigating this issue.

    2. August 18, 2026 at 1:05 PM UTCresolved

      This incident has been resolved.

    Not possible to download labels of DPD shipments

    Started July 6, 2026 at 7:56 AM UTC · 34m

    OutageMajor incident
    Affected components
    DPD
    1. July 6, 2026 at 7:56 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 6, 2026 at 8:30 AM UTCresolved

      This incident has been resolved.

    PostNL disruption: international shipments with partner barcode

    Started July 1, 2026 at 2:17 PM UTC · 23h 0m

    IssuesMinor incident
    Affected components
    PostNL | Create normal shipment
    1. July 1, 2026 at 2:17 PM UTCinvestigating

      There is currently a disruption at PostNL affecting some international shipments that use a partner carrier. As a result, in some cases only the partner barcode is shown on the shipping label. This issue currently applies at least to shipments to Malta and concerns barcodes starting with CM. We are in contact with PostNL and are working to resolve this as soon as possible. Unfortunately, there is currently no indication of when the issue will be resolved.

    2. July 2, 2026 at 7:54 AM UTCinvestigating

      PostNL is still working on it.

    3. July 2, 2026 at 11:07 AM UTCidentified

      PostNL identified the issue and is working on resolving it.

    4. July 2, 2026 at 12:49 PM UTCidentified

      PostNL is still working on it.

    5. July 2, 2026 at 1:17 PM UTCresolved

      PostNL informed us the issue is solved.

    Scheduling the one-off and recurring collection of individual parcels via PostNL's Collection Service is currently not working

    Started June 9, 2026 at 9:23 AM UTC · 21h 54m

    OutageMajor incident
    Affected components
    PostNL | Collection Service
    1. June 9, 2026 at 9:23 AM UTCidentified

      PostNL is currently working hard on a solution

    2. June 9, 2026 at 12:36 PM UTCidentified

      PostNL is still working hard on a solution

    3. June 9, 2026 at 3:29 PM UTCidentified

      PostNL is still working hard on a solution, the root cause is not determined yet.

    4. June 10, 2026 at 7:17 AM UTCresolved

      PostNL has resolved the problem, which is confirmed by us.

    Performance degradation

    Started June 1, 2026 at 8:00 AM UTC · 2h 16m

    IssuesMinor incident
    Affected components
    Delivery optionsBackofficeShipmentsWebhooks
    1. June 1, 2026 at 8:00 AM UTCinvestigating

      We are experiencing performance degradation and are investigating it.

    2. June 1, 2026 at 8:58 AM UTCinvestigating

      We are still investigating the performance degradation.

    3. June 1, 2026 at 10:17 AM UTCresolved

      The issue is solved; the performance is back to normal.

    The MyParcel API and components using it (like the Backoffice) are slow

    Started March 30, 2026 at 1:39 PM UTC · 2h 34m

    OutageMajor incident
    Affected components
    Delivery optionsBackofficeShipmentsWebhooksEasy Return Service Europe PostNLEmail services
    1. March 30, 2026 at 1:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 30, 2026 at 2:21 PM UTCinvestigating

      We are still investigating the issue.

    3. March 30, 2026 at 3:21 PM UTCidentified

      We identified the component which is causing the current issue, it concerns a specific AWS service. We are currently in close contact with AWS, to get more details which can help solving the issue.

    4. March 30, 2026 at 3:25 PM UTCidentified

      The MyParcel API and components using it (like the Backoffice) are slow, instead of down.

    5. March 30, 2026 at 4:13 PM UTCresolved

      This incident has been resolved.

    MyParcel Login Issue

    Started March 10, 2026 at 2:10 PM UTC · 5m

    Pending
    Affected components
    MyParcel NLSendMyParcel
    1. March 10, 2026 at 2:10 PM UTCinvestigating

      At the moment it is not possible to log in to the MyParcel website. Our technical teams are currently investigating the cause of the problem. We will keep you updated as soon as more information becomes available or when the issue has been resolved.

    2. March 10, 2026 at 2:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 10, 2026 at 2:14 PM UTCresolved

      This incident has been resolved.

    Mailbox international

    Started February 13, 2026 at 10:07 AM UTC · 2h 7m

    IssuesMinor incident
    Affected components
    PostNL | Create digital stamp / mailbox
    1. February 13, 2026 at 10:07 AM UTCidentified

      You're temporarily unable to create international mailbox parcels. Mailbox parcels within the Netherlands can still be created as usual. PostNL is working on a solution. We'll keep you updated.

    2. February 13, 2026 at 11:23 AM UTCidentified

      The issue turned out to be on MyParcel's side. We are working on a solution.

    3. February 13, 2026 at 12:14 PM UTCresolved

      This incident has been resolved.

    Shipping labels for insured PostNL small parcel shipments to Spain and Portugal cannot currently be scanned at drop-off points

    Started February 3, 2026 at 3:13 PM UTC · 6d 17h

    IssuesMinor incident
    Affected components
    PostNL | Create normal shipment
    1. February 3, 2026 at 3:13 PM UTCinvestigating

      PostNL is investigating the issue.

    2. February 3, 2026 at 4:32 PM UTCidentified

      PostNL identified the issue and will work on a solution. It only applies to Spain and Portugal.

    3. February 4, 2026 at 1:11 PM UTCidentified

      PostNL is expecting to have the issue fixed by the end of today.

    4. February 5, 2026 at 2:55 PM UTCidentified

      PostNL is expecting to have the issue fixed Monday 9th of February.

    5. February 10, 2026 at 8:36 AM UTCresolved

      This incident has been resolved.

    Bol. API outage

    Started January 12, 2026 at 8:38 AM UTC · 1h 21m

    OutageMajor incident
    Affected components
    Bol.
    1. January 12, 2026 at 8:38 AM UTCinvestigating

      This impacts Bol. order import. We are checking it with Bol.

    2. January 12, 2026 at 9:59 AM UTCresolved

      This incident has been resolved.

    Not possible to create Bpost shipments to France, since their partner La Poste is suffering from a cyber attack

    Started December 22, 2025 at 2:11 PM UTC · 25m

    OutageMajor incident
    Affected components
    bpost
    1. December 22, 2025 at 2:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. December 22, 2025 at 2:36 PM UTCresolved

      This incident has been resolved.

    DPD, Digital stamp and pallets - problems creating a shipping label

    Started November 18, 2025 at 2:22 PM UTC · 4h 31m

    OutageMajor incident
    Affected components
    ShipmentsDPDPostNL | Create digital stamp / mailbox
    1. November 18, 2025 at 2:22 PM UTCidentified

      Users can experience problems while creating a DPD shipping label, PostNL digital stamp and pallets. This is caused by a Cloudfare issue. More information about this outage here: https://www.cloudflarestatus.com. We continue monitoring this issue and keep you updated here.

    2. November 18, 2025 at 6:53 PM UTCresolved

      This incident has been resolved.

    Not possible to download labels of DPD shipments

    Started November 11, 2025 at 1:00 PM UTC · 21m

    OutageMajor incident
    Affected components
    DPD
    1. November 11, 2025 at 1:00 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 11, 2025 at 1:01 PM UTCinvestigating

      DPD confirmed their service is having issues, they are investigating it.

    3. November 11, 2025 at 1:21 PM UTCresolved

      This incident has been resolved.

    Not possible to create DHL For You shipments

    Started October 17, 2025 at 2:19 PM UTC · 5m

    OutageCritical incident
    Affected components
    DHL For You
    1. October 17, 2025 at 2:19 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 17, 2025 at 2:23 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 17, 2025 at 2:24 PM UTCresolved

      This incident has been resolved.

    Temporary outage: European return label via PostNL not available

    Started September 5, 2025 at 1:29 PM UTC · 2h 19m

    Pending
    Affected components
    ShipmentsMyParcel NLEasy Return Service Europe PostNL
    1. September 5, 2025 at 1:29 PM UTCidentified

      Unfortunately, creating a European return label is currently not possible. PostNL is working hard on a solution and is doing everything possible to resolve this issue as soon as possible.

    2. September 5, 2025 at 3:48 PM UTCresolved

      This incident has been resolved.

    PostNL mailbox parcel label is empty

    Started July 17, 2025 at 9:02 AM UTC · 5h 10m

    OutageMajor incident
    Affected components
    PostNL | Create digital stamp / mailbox
    1. July 17, 2025 at 9:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 17, 2025 at 2:12 PM UTCresolved

      This incident has been resolved.

    PostNL mailbox parcel label is empty

    Started July 16, 2025 at 9:02 AM UTC · 2h 41m

    OutageMajor incident
    Affected components
    PostNL | Create digital stamp / mailbox
    1. July 16, 2025 at 9:02 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 16, 2025 at 10:12 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 16, 2025 at 11:42 AM UTCresolved

      This incident has been resolved.

    Fetching of dates and times for delivery options for PostNL is currently not working

    Started May 23, 2025 at 7:28 AM UTC · 15h 50m

    OutageCritical incident
    Affected components
    PostNL | Delivery options
    1. May 23, 2025 at 7:28 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 23, 2025 at 10:54 AM UTCinvestigating

      PostNL is investigating the issue.

    3. May 23, 2025 at 2:37 PM UTCidentified

      PostNL identified the issue and planned to have the issue fixed Monday 26th of May in the morning.

    4. May 23, 2025 at 11:17 PM UTCidentified

      We managed to fix the issue ourselves, delivery options are working as expected now.

    5. May 23, 2025 at 11:18 PM UTCresolved

      We managed to fix the issue ourselves, delivery options are working as expected now.

    Not possible to create DPD shipments

    Started April 14, 2025 at 8:31 AM UTC · 1h 42m

    OutageMajor incident
    Affected components
    DPD
    1. April 14, 2025 at 8:31 AM UTCinvestigating

      We are currently investigating this issue.

    2. April 14, 2025 at 8:32 AM UTCidentified

      Issue is at DPD side.

    3. April 14, 2025 at 10:13 AM UTCresolved

      This incident has been resolved.