Nearpod outage history

We are assessing a global software security vulnerability that may require preventative maintenance on myIGDIs, myON, DnA, Nearpod, SchoolCity, StarPhonics, and eduCLIMBER today, October 21. We want to provide advance notice to schools and districts planning to use these products. If maintenance is necessary, it may occur on short notice and could temporarily interrupt access to one or more of these products. We will share updates as we confirm which products require maintenance, including timing and expected duration when available. Thank you for your patience as we work to protect the security and reliability of our services.

Update: As previously announced, we are responding to a global PHP security vulnerability (pHp is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, DnA, eduCLIMBER, myIGDIs, and Star Phonics are currently unavailable. We do not yet have an estimated time for when access will be restored. SchoolCity remains available, but LTI integrations and Personalized Review Assessments (PRAs) have been temporarily taken offline. We will continue to update this page as maintenance progresses and additional information becomes available.

Update: As previously announced, we are responding to a global PHP security vulnerability (pHp is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, myON and Nearpod are currently unavailable in addition to DnA, eduCLIMBER, myIGDIs, and Star Phonics. We do not yet have an estimated time for when access will be restored.

We are continuing to work on a fix for this issue.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. Due to this issue, GL Ready is currently unavailable in addition to myON, Nearpod, DnA, eduCLIMBER, myIGDIs, and Star Phonics. We do not yet have an estimated time for when access will be restored. Also, due to the unavailability of myON and Nearpod, some features of Renaissance Intelligence and Renaissance Next are unavailable including Lessons, Library and some Reading activities.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. - Security updates for GL Ready have been released and the product is now available. - Security updates for DnA, eduCLIMBER, myON, and Nearpod are in the final stages of testing and verification. - SchoolCity remains available. Security updates for LTI integrations and Personalized Review Assessments (PRAs) are also in the final stages of testing and verification. - myIGDIs and Star Phonics are expected to remain unavailable until tomorrow. We will continue to provide updates here as our work progresses.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software platforms worldwide, including some Renaissance products. - SchoolCity: Security updates for LTI integrations and Personalized Review Assessments (PRAs) have been verified and released.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - Nearpod: Security updates have been verified and released. The product is now available.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - myIGDIS and Star Phonics: Security updates have been verified and released. These products are now available.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - myON: Security updates have been verified and released. This product is now available. - Renaissance Intelligence and Renaissance Next: All features are now available

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - eduCLIMBER: Security updates have been verified and released. This product is now available.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - Security updates for DnA remain in testing and validation. We will continue to provide updates as this work progresses.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. - DnA: Security updates have been verified and released. This product is now available.

Update: As previously announced, we are responding to a global PHP security vulnerability (PHP is a software tool used by many web-based programs globally) impacting software products worldwide, including some Renaissance products. All impacted Renaissance products are now back online and available. Our Security and Engineering teams will continue to closely monitor the environment and validate the measures put in place as part of our response. We appreciate your patience and partnership as our teams worked to address this issue.

We have received reports from customers that some students are encountering a "Fatal Error" message after submitting an assessment. At this time, the issue appears to be affecting a subset of students. Our team is actively investigating the issue and working to determine the root cause. We will provide additional updates as more information becomes available.

The issue has been identified and a fix is being implemented.

Thank you for your patience as we addressed this issue. We identified a condition that could result in some users encountering an error when submitting assessments. We have deployed an update that addresses the condition that was resulting in these assessment submission errors and improves overall reliability during assessment submission. Following this update, students are now directed to the portal homepage after completing an assessment. Assessment scores continue to be available through the portal. We will continue to closely monitor system performance and validate the effectiveness of these changes to help ensure a reliable experience.

This incident has been resolved.

Earlier today, the SchoolCity team identified a database issue that temporarily impacted service availability. Some users may have experienced login difficulties or pages failing to load. The issue has been Resolved. The affected database has been restarted, and impacted districts have confirmed that services are working normally. Our engineering team continues to monitor the environment to ensure full stability.

We are aware that some districts began experiencing slow performance in SchoolCity starting at approximately 9:00 AM CST today. Earlier reports of login difficulties have been resolved. Our team is actively investigating the cause of the slowness and is working to restore full performance as quickly as possible. We will provide updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.

The performance issues reported earlier today have been resolved. As of approximately 12:11 PM CST, all services — including login and student workflows — have been restored and are operating normally. We apologize for the disruption and thank you for your patience. If you continue to experience any issues, please contact support.

We are currently experiencing a service disruption due to an ongoing AWS outage impacting Nearpod systems. Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

Our team is actively monitoring the situation and implementing mitigations to restore service as soon as possible. Thank you for your patience.

We are continuing to monitor signs of recovery in our host infrastructure.

Service has been restored and Nearpod is operational. We continue to monitor system performance closely to ensure stability.

Service has been fully restored following the earlier AWS outage. All Nearpod systems are now operational and stable. We will continue to monitor to ensure sustained performance. Thank you for your patience and understanding during this disruption.

Currently, the Google Slides Add-on is displaying a blank screen when users try to access it for creating or editing lessons. Our team investigated the issue and found it to be related to an issue identified on Google's side. We will continue to monitor and will update as soon as we have additional information.

The issue has been resolved within Google, but we will continue to monitor.

Users may experience delays while saving newly created or edited lessons. We have identified the issue and are working quickly to remedy the issue.

We have restored lesson saving functionality and are monitoring closely.

Issues with saving lessons are resolved and we'll continue to monitor.

We are currently investigating an issue with report generation for lessons that contain a Time to Climb activity

The issue has been identified and the team is looking to implement a fix

This incident has been resolved

Users may be experiencing issues saving lessons after editing, we are actively investigating.

We have identified the issue with saving lessons and are actively working to restore functionality.

We have implemented a fix and are closely monitoring to ensure functionality remains restored.

Lesson saving functionality remains restored and the issue is resolved. We will continue to monitor closely.

There are currently issues accessing Nearpod, we are actively investigating.

We have identified the issue and working quickly to restore service.

We are continuing to work to remediate the issue as quickly as possible.

The issue have been resolved and service is restored; we continue to monitor closely.

This incident has been resolved. All impacted components are functional.

We have been made aware of an issue where some users see a blank screen when joining a lesson. Teachers and students are at the center of everything we do, and our team is actively working to identify the cause of this issue so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon. In the meantime, you can try these steps: - Refresh the browser screen, it may take several attempts. - Close additional browser tabs or applications open on the device.

We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

We are continuing to investigate the issue and our team is rapidly working to address it so we can get back to ensuring teachers have the seamless Nearpod experience they are accustomed to. We hope to have this issue addressed soon.

We have released a fix and continue to monitor and diligently work to make sure all teachers and students are able to join their lessons reliably. We will continue to monitor and post updates until we are certain the situation is resolved.

The issue appears largely resolved and we continue to monitor closely to ensure full functionality is restored for all users.

Normal operating continues to be restored and the issue is resolved. We will continue to monitor closely to ensure no further issues.

Users may have trouble reaching or successfully using Nearpod due to widespread internet and cloud provider issues being experienced by AWS. We are actively investigating and working to mitigate/remedy any issues.

We continue to investigate this issue and implement mitigations, however, be aware of major cloud provider issues broadly impacting the internet that may affect your ability to reach Nearpod.

We are starting to see improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to utilize Nearpod. Users may still experience intermittent issues accessing our service, however, we continue to monitor closely and provide all the support we can.

We are seeing overall improvement with regards to the major cloud provider issues broadly impacting the internet and impeding users ability to access Nearpod. We will continue to monitor closely and ensure normal operation remains restored.

Currently, users cannot create a Google Slides lesson from within the Nearpod Lesson Library. They can still create lessons with the Nearpod add-on for Google Slides as well as edit and launch lessons as expected

We are continuing to investigate this issue and will provide an update as soon as possible

We have identified the source of the issue as an outage within Google Slides. The issue has been resolved within Google, but we will continue to monitor. https://www.google.com/appsstatus/dashboard/incidents/ubuv1bKMuStaemGtqLb5

Users may have intermittent issues accessing Nearepod services, we are actively investigating.

Nearpod services appear to be back online and operating normally; we are monitoring closely.

Nearpod services continue to operate normally and any impact from issues at our cloud provider has subsided. We will continue to monitor closely.

We are currently investigating an issue where users are intermittently unable to save lessons created with Google Slides

This incident has been resolved.

We are experiencing a problem with Collaborate Boards and are investigating.

We are continuing to investigate the issue with Collaborate Boards. This issue is currently impacting the Collaborate activity as well as reports connected to lessons with a Collaborate Board

We continue to investigate the current issue with Collaborate Boards. We will update you as soon as we have more insights

We continue to investigate the Collaborate Board issue and have engaged our cloud provider in the incident. We will update as we have more information

We are continuing to work with our cloud provider to bring a resolution to this outage. We currently do not have a fix but will provide updates as they come

Along with our cloud provider, we have implemented a fix and are continuing to monitor to ensure resolution.

We have been monitoring our fix along with our cloud provider, and Collaborate Board functionality has been restored.

We are currently investigating this issue.

We are continuing to investigate and working quickly to resolve the issue as soon as possible.

We are continuing to investigate and working quickly to resolve the issue as soon as possible. Note: Edits to lessons will still be saved, however, it will not exit the lesson edit experience following the save.

We have identified the source of the issue and are working as quickly as possible to deploy a fix. Note: Edits to lessons will be saved, however, it will not exit the lesson edit experience following the save.

We have deployed a fix for this issue, and normal functionality has been restored. We continue to monitor closely.

We have deployed a fix for this issue, and normal functionality has been restored. We continue to monitor closely.

Nearpod is experiencing long loading times and we are actively investigating the issue.

Normal loading times have been restored. We are continuing to monitor closely.

Normal loading times remained restored and system is behaving as expected. We will continuing to monitor closely.

We are currently investigating an issue with a network provider that routes traffic to Nearpod. Nearpod may load slowly, or in some cases not at all. We are actively working with the provider to remedy the problem and restore all access to Nearpod through their network.

General networking issues have been resolved, but our provider may still be having intermittent issues with US West Coast traffic. We are continuing to work with them to resolve the issue. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

Our provider has put mitigations in place to remedy their network issues and access to Nearpod is becoming restored. We are closely monitoring. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

Our provider has completed putting mitigations in place to remedy their network issue and access to Nearpod appears restored across all regions. We will continue to monitor closely. https://www.cloudflarestatus.com/incidents/d4g3q6bqzfnr

We are currently investigating an issue with launching lessons. Updates to follow.

We have identified the source of the problem and have resolved the issue. We are monitoring closely and will provide additional updates as needed.

The issue is resolved. This incident is closed and we continue to monitor our systems.