Netdocuments Au outage history

We are currently investigating an issue affecting the AU Service. Customers may experience issues logging into NetDocuments or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue affecting the AU Service. Customers may intermittently experience issues logging into NetDocuments, checking documents in or out, or documents not displaying when loading workspaces. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue impacting the AU Service and have taken action to fully remediate. The Service response has returned to expected performance. We are continuing to monitor the situation closely and will provide updates to this post if the situation changes. If you are still experiencing difficulty, and need to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting the AU Service has been fully resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue affecting M365 Outlook and Co-Author Login. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue affecting M365 Outlook and Co-Author Login to be a global incident with a third-party provider. We are working with the third party on a resolution. As a workaround, please use ndOffice for saving and editing documents, which is not affected by this issue. We will provide updates to this post as more information becomes available. If you are experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting M365 Outlook and Co-Author Login has been resolved, and we will continue to monitor closely. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting M365 Outlook and Co-Author Login is resolved. If you are still experiencing issues and would like to submit a Support Case, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating a potential issue with the AU Service. Users may experience difficulty logging in or navigating the site. We will continue to provide updates to this post as the issue is investigated further. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate the issue impacting the AU Service. We are continuing our troubleshooting process to narrow in on a root cause. We will continue to provide updates to this post as soon as more information is available. If you would like to submit a Support Case related to this issue, please contact Support via the portal: https://support.netdocuments.com

We believe we have remediated the issue impacting the AU Service at this time. Users should now be able to log in to the Service successfully and navigate as expected. There may be portions of the Service that are still slightly degraded, but we expect that will improve over the next several minutes. We will continue to monitor the remediation to confirm it is effective. If you are still experiencing difficulty logging in, please feel free to reach out to Support via the portal: https://support.netdocuments.com

Through internal testing and multiple customer reports, the remediation put in place has proven reliable. At this time, this issue is considered resolved. If you are continuing to experience difficulty logging in to the AU Service, please reach out to Support via the portal: https://support.netdocuments.com

The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

This incident has been resolved.

The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

This incident has been resolved.

The provider of this Status Page is experiencing difficulty with the service that populates data in the Response Time and Transaction graphs below. NetDocuments has reported the issue to them and they are investigating. Thank you for your patience.

This incident has been resolved.

We are actively investigating an issue with the M365 Outlook as well as the ndMail add-in. This issue is currently preventing emails from properly filing to the NetDocuments Service. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue affecting our AU service (au.netdocuments.com). Users may experience difficulty reaching the platform at this time. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

The AU Service is operating normally at this time. We will continue to provide updates here if anything further changes. If you need assistance or are still experiencing issues reaching the Service, please contact Support via the portal: https://support.netdocuments.com/

The incident with the AU Service has been resolved. If you need any continued assistance, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue affecting our AU service (au.netdocuments.com). Customers may experience slow checkout of documents, slow browsing of workspaces and search results taking longer than usual or not responding. Some customers reported inability to access the service or documents at all during this incident. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

We have identified the issue affecting our AU Service and are working towards restoring full functionality to the region. Further regular updates will be posted here. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. We are currently monitoring the system to ensure stability. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

NetDocuments experienced a delay in indexing on 15 April 2025 in the AU Service. If new documents were added between 9:00 AM and 11:00am, it is possible they would not have been immediately available in search results or visible in Workspaces. As of 11:10 AM, we had identified the issue and the indexing queues had processed all outstanding requests, and new document indexing times had returned to normal operating levels. We apologize for any inconvenience this may have caused.

We are currently investigating an issue affecting our AU service (au.netdocuments.com). Users may be unable to check out, download, or upload documents at this time. We will provide updates here as we work to resolve the issue. If you need assistance, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting our AU service (au.netdocuments.com) has been resolved, and functionality has been restored. We are currently monitoring the system to ensure stability. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

The issue affecting our AU Service (au.netdocuments.com) has been resolved, and functionality has been restored. If you experience any further issues, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue which is affecting a limited number of customers. Affected customers may experience workspaces slow to load or not loading, and search not working. We are working to restore full functionality as quickly as possible. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

We have restored the search functionality and are monitoring to assure that the affected functions remain available. Workspaces should now load, and searches should return results. Indexing of documents is restored and is working through a backlog. Full text search results may not be available for some documents created in the previous hour until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

The issue with search affecting a limited number of customers has been resolved. Search queries are working, and workspaces are loading expected content. Full text search results may not be available for some documents created earlier today until the backlog is processed. Customers do not need to take any action. If you are experiencing difficulty, please contact support via the Support Portal https://support.netdocuments.com/

We are investigating an issue with Smartview and Tasks in the AU Service. Users may experience a blank pane when previewing a document or looking at document details. If using Tasks, users may see an error message. We will provide an update in 30 minutes. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The Smartview and Tasks functions are now operating normally and we are monitoring for any further issues. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

The Smartview and Tasks functions continue operating normally. This incident is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

This incident has been resolved.

We are currently investigating an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We are continuing to investigate an issue with the AU Service. Some users may experience problems checking documents in and out or general slowness in the web interface. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have restored functionality in the AU region and are continuing to monitor to ensure the service remains stable. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have restored functionality in the AU region and this issue is considered resolved. If you are experiencing difficulty or have questions relating to this issue, please contact Support via the portal: https://support.netdocuments.com/

We are currently investigating an issue with PatternBuilder Max in the AU region. Users are currently unable to utilize PatternBuilder Max due to a disruption to one of our third party technology partners. We have engaged that partner for Support and are actively working on a resolution. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as the issue is investigated further. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have worked with our technology partner to put remediation in place that has made PatternBuilder Max available once again. We will continue to monitor the remediation to ensure stability within the Service. Note: This only impacts PatternBuilder Max. All other aspects of the service are functioning as expected. We will continue to provide updates to this post as monitoring continues. If you are experiencing difficulty, please contact Support via the portal: https://support.netdocuments.com/

The issue with PatternBuilder Max is resolved. If you are still experiencing any difficulty, please contact Support via the portal: https://support.netdocuments.com/

We have identified an issue with indexing in the AU service. The queues are currently backed up. We are currently identifying the next steps to remedy this issue. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We've identified the cause for the increase in indexing backlog and have taken action to mitigate its continued growth. Note that indexing tasks will process once the backlog has been cleared. We will provide further updates as they become available. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We have taken action to mitigate the growth of the indexing backlog. We have also identified the cause of this extreme backlog and will work to prevent a recurrence. The backlog will continue to process overnight, and we will provide further updates in the morning, or sooner if there is a substantive change in the situation. Symptoms will be new documents or filed emails not appearing in the workspace for an extended time. They will appear as the backlog is processed, you do not need to take any action. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We are processing the indexing backlog, and we expect that this will complete by early evening today. New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action. We will provide a further update around 2pm AEDT. If you are experiencing any difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We are continuing to process the indexing backlog, and we expect that this will complete by early evening today. New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action. We will provide a further update around 5pm AEDT. If you are experiencing any difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We are continuing to process the indexing backlog, and it is still on track to complete by early evening today. New documents or filed emails may not appear in the workspace for an extended time. They will appear as the backlog processes, and you do not need to take any action. We will provide a further update around 6pm. If you are experiencing any difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

The indexing backlog for metadata indexing is now caught up, within normal parameters. We will continue to monitor this over the next 24 hours, in case we need to take further action. If you are experiencing any difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

We have monitored the indexing service overnight and have seen no further issues related to this incident. If you are experiencing difficulty, please contact Support via the portal to log your Support case. https://support.netdocuments.com/

A subset of users working with ndOffice using the built-in browser authorisation methods are experiencing issues with connecting to ndOffice. The error reports: Access Denied You don't have permission to access "http://au.netdocuments.com/neWeb2/OAuth.aspx?" on this server. We have some work arounds available in some circumstances as the platform remains available, please contact support if you need assistance or wish to explore those. We are working towards resolution with our partners on the issue. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

A fix has been implemented for users affected by this issue. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We have monitored the situation for an hour and note the incident is now resolved. We apologise for any inconvenience this issue may have caused. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Some customers have reported issues with ndLink, ndMirror and partner tools. This manifests in a failure to authenticate. Uploading the lookup table through the Admin portal is a workaround for updating matter tables while we work on this issue. The cause has been identified and we are working on a resolution. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Some customers have reported issues with ndLink, ndMirror and partner tools. This manifests in a failure to authenticate. Uploading the lookup table through the Admin portal is a workaround for updating matter tables while we work on this issue. We are continuing to work on a resolution to this issue. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

A fix has been implemented and these applications are now able to authenticate. We will continue to monitor this closely. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

This incident is now resolved. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are currently investigating an issue in the AU region that could be leading to an Intermittent Connection and Performance Issue. If you are experiencing difficulty, please contact support via the Support Portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We have identified the issue with the NetDocuments AU Service and are working on remediation. We will continue to provide updates to this post as the issue is diagnosed and resolved. If you are experiencing difficulty, please contact support via the Support Portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

Remediation steps have been completed successfully and performance has returned to normal. We are continuing to monitor the situation closely and will update this post again if any reoccurrences of the problem are found. We apologize for any inconvenience. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

This incident is now resolved. If you are still experiencing difficulty, please contact support via the portal or by phone. https://support.netdocuments.com/ AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)

We are currently experiencing issues with our Support phone system provider. The third party provider for this service is actively working on restoring the functionality. The NetDocuments Service is not affected by this issue. If you need assistance from NetDocuments Support currently, please open a Support Case on our Support Portal: https://support.netdocuments.com We will continue to update this message as more details are available. No components were marked as affected by this incident.

The third party provider for our Customer Support phone service has restored the functionality. The NetDocuments Service was not affected by this issue. You may open a Support Case on our Support Portal or by phone: https://support.netdocuments.com AU customers call +61 2 8310 4319 EU customers call +44 2034.556770 US customers call 801-226-6882 or 866-NETDOCS (638-3627)