Netsuite outage history and incident timeline

NetSuite Asynchronous Services | All Regions

Started August 25, 2026 at 6:57 PM UTC 6h 19m

OutageMajor incident

Affected components

US Ashburn 8US Ashburn 4EU Frankfurt 2US Ashburn 5AP MumbaiUS Phoenix 6AP OsakaUS Phoenix 3US Phoenix 7US Ashburn 3EU Amsterdam 1EU Amsterdam 2SA Sao PauloUS Phoenix 4US San Jose 1US Chicago 1UK LondonAP TokyoUS Phoenix 2US Ashburn 1CA MontrealCA TorontoUS Phoenix 5US Chicago 3US Chicago 4SA VinhedoUS Chicago 5US Ashburn 6AP MelbourneAP SydneyUS Phoenix 8AP HyderabadEU Frankfurt 1US Ashburn 7US San Jose 2US Ashburn 2UK NewportUS Phoenix 1US Chicago 2

August 25, 2026 at 6:57 PM UTCidentified
We have identified the issue affecting NetSuite Asynchronous Services in all regions. Engineering teams are currently in the process of providing a fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
August 25, 2026 at 11:04 PM UTCidentified
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services.
August 26, 2026 at 12:14 AM UTCidentified
We have identified the issue affecting NetSuite Asynchronous Services in all regions and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
August 26, 2026 at 1:00 AM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
August 26, 2026 at 1:02 AM UTCmonitoring
We are applying a fix to alleviate the issue affecting NetSuite Asynchronous Services in all regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue.
August 26, 2026 at 1:16 AM UTCresolved
We have resolved the issue affecting NetSuite Asynchronous Services in all regions. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Asynchronous Services including scheduler, scheduled tasks and work queue. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-25T18:54:53.417000+00:00 End Time: 2026-08-26T01:14:00.451000+00:00

NetSuite Service | US Ashburn

Started August 17, 2026 at 11:45 PM UTC 4h 30m

OutageMajor incident

Affected components

US Ashburn 4US Ashburn 8US Ashburn 7US Ashburn 4US Ashburn 2US Ashburn 5US Ashburn 3US Ashburn 7US Ashburn 6US Ashburn 6US Ashburn 4US Ashburn 3US Ashburn 3US Ashburn 1US Ashburn 2US Ashburn 5US Ashburn 8US Ashburn 6US Ashburn 2US Ashburn 1US Ashburn 4US Ashburn 7US Ashburn 5US Ashburn 7US Ashburn 8US Ashburn 8US Ashburn 5US Ashburn 4US Ashburn 6US Ashburn 3US Ashburn 5US Ashburn 6US Ashburn 5US Ashburn 2US Ashburn 2US Ashburn 3US Ashburn 1US Ashburn 6US Ashburn 2US Ashburn 4US Ashburn 6US Ashburn 8US Ashburn 3US Ashburn 1US Ashburn 1US Ashburn 7US Ashburn 1US Ashburn 8US Ashburn 1US Ashburn 7US Ashburn 5US Ashburn 7US Ashburn 2US Ashburn 8US Ashburn 4US Ashburn 3

August 17, 2026 at 11:45 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI in US Ashburn. Further details will be provided shortly. Customer Impact: Customers may experience a degradation of service when using Application UI including Login.
August 18, 2026 at 12:17 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 12:42 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 1:06 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn and we are working to restore all services. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 1:43 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn and are continuing to work on the fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 2:11 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing to apply the fix. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 2:46 AM UTCidentified
We have identified the issue affecting NetSuite Service in US Ashburn and we are continuing the work to restore services. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 3:19 AM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 3:59 AM UTCmonitoring
We are continuing to apply a fix to alleviate the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 18, 2026 at 4:15 AM UTCresolved
We have resolved the issue affecting NetSuite Service in US Ashburn. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-17T23:35:10.610000+00:00 End Time: 2026-08-18T04:14:27.560000+00:00

NetSuite Service | CA Toronto

Started August 11, 2026 at 10:17 PM UTC 15m

OutageMajor incident

Affected components

CA TorontoCA TorontoCA TorontoCA TorontoCA TorontoCA TorontoCA Toronto

August 11, 2026 at 10:17 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Service in CA Toronto. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
August 11, 2026 at 10:19 PM UTCinvestigating
We're investigating an issue affecting NetSuite Service in CA Toronto. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
August 11, 2026 at 10:31 PM UTCresolved
We have resolved the issue affecting NetSuite Service in CA Toronto. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-08-11T22:14:02.141000+00:00 End Time: 2026-08-11T22:31:38.950000+00:00

NetSuite SuiteTalk | US Phoenix

Started July 15, 2026 at 10:39 PM UTC 3h 30m

IssuesMinor incident

Affected components

US Phoenix 7US Phoenix 6US Phoenix 4US Phoenix 5US Phoenix 8US Phoenix 1US Phoenix 2US Phoenix 3

July 15, 2026 at 10:39 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Partners/SuiteTalk in US Phoenix. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
July 15, 2026 at 10:51 PM UTCinvestigating
We're investigating an issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite Partners/SuiteTalk.
July 15, 2026 at 11:30 PM UTCidentified
We have identified the issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
July 16, 2026 at 12:11 AM UTCidentified
We are working to restore impacted services affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
July 16, 2026 at 1:05 AM UTCmonitoring
We are continuing to apply a fix to alleviate the issue affecting NetSuite SuiteTalk in US Phoenix. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
July 16, 2026 at 1:26 AM UTCmonitoring
We are applying a fix to alleviate the issue affecting NetSuite SuiteTalk in Multiple Regions. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
July 16, 2026 at 1:33 AM UTCmonitoring
We are applying a fix to alleviate the issue affecting NetSuite SuiteTalk in US Phoenix. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteTalk.
July 16, 2026 at 2:09 AM UTCresolved
We have resolved the issue affecting NetSuite SuiteTalk in US Phoenix. Customer Impact: Customers may have experienced a degradation of service when using NetSuite SuiteTalk. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-07-15T22:33:14.242000+00:00 End Time: 2026-07-16T02:03:12.305000+00:00

NetSuite Application UI and SuiteCommerce | EU Amsterdam

Started July 14, 2026 at 3:46 PM UTC 3h 5m

IssuesMinor incident

Affected components

EU Amsterdam 2EU Amsterdam 1EU Amsterdam 1EU Amsterdam 2

July 14, 2026 at 3:46 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in EU Amsterdam. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
July 14, 2026 at 3:58 PM UTCidentified
We have identified the issue affecting NetSuite Application UI and SuiteCommerce in EU Amsterdam. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce.
July 14, 2026 at 5:39 PM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Application UI and SuiteCommerce in EU Amsterdam. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce.
July 14, 2026 at 6:51 PM UTCresolved
We have resolved the issue affecting NetSuite Application UI and SuiteCommerce in EU Amsterdam. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI and SuiteCommerce. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-07-14T15:40:17.379000+00:00 End Time: 2026-07-14T18:49:32.434000+00:00

NetSuite SuiteCommerce | US Ashburn 1

Started June 22, 2026 at 10:56 AM UTC 3h 34m

OutageMajor incident

Affected components

US Ashburn 1

June 22, 2026 at 10:56 AM UTCidentified
We have identified the issue affecting NetSuite SuiteCommerce in US Ashburn 1. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
June 22, 2026 at 11:03 AM UTCinvestigating
We're investigating an issue affecting the NetSuite SuiteCommerce in US Ashburn 1. Further details will be provided shortly. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
June 22, 2026 at 12:01 PM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite SuiteCommerce in US Ashburn 1. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
June 22, 2026 at 1:17 PM UTCmonitoring
We are applying a fix to alleviate the issue affecting NetSuite SuiteCommerce in US Ashburn 1. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store.
June 22, 2026 at 2:30 PM UTCresolved
We have resolved the issue affecting NetSuite SuiteCommerce in US Ashburn 1. Customer Impact: Customers may have experienced a degradation of service when using NetSuite SuiteCommerce including Webstore / In-Store. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-22T10:53:02.672000+00:00 End Time: 2026-06-22T14:28:21.020000+00:00

NetSuite Application UI | AP Sydney

Started June 15, 2026 at 8:45 PM UTC 3h 0m

IssuesMinor incident

Affected components

AP Sydney

June 15, 2026 at 8:45 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI in AP Sydney. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
June 15, 2026 at 11:05 PM UTCinvestigating
We're investigating an issue affecting NetSuite Application UI in AP Sydney. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
June 15, 2026 at 11:45 PM UTCresolved
We have resolved the issue affecting NetSuite Application UI in AP Sydney. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-15T20:40:12.339000+00:00 End Time: 2026-06-15T23:40:05.417000+00:00

NetSuite Email | EU Frankfurt

Started June 14, 2026 at 7:42 PM UTC 2h 16m

IssuesMinor incident

Affected components

EU Frankfurt 1EU Frankfurt 2

June 14, 2026 at 7:42 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Email in EU Frankfurt. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
June 14, 2026 at 7:57 PM UTCidentified
We have identified the issue affecting NetSuite Email in EU Frankfurt. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
June 14, 2026 at 9:10 PM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Email in EU Frankfurt. Customer Impact: Customers may experience a degradation of service when using NetSuite Email.
June 14, 2026 at 9:58 PM UTCresolved
We have resolved the issue affecting NetSuite Email in EU Frankfurt. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Email. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-14T19:41:31.999000+00:00 End Time: 2026-06-14T21:32:56.219000+00:00

NetSuite Application UI and SuiteCommerce | AP Tokyo

Started June 9, 2026 at 12:08 PM UTC 56m

OutageMajor incident

Affected components

AP TokyoAP Tokyo

June 9, 2026 at 12:08 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI and SuiteCommerce in AP Tokyo. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
June 9, 2026 at 12:18 PM UTCinvestigating
We're investigating an issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce.
June 9, 2026 at 12:53 PM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout.
June 9, 2026 at 1:04 PM UTCresolved
We have resolved the issue affecting NetSuite Application UI and SuiteCommerce in AP Tokyo. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI and SuiteCommerce including ERP functionality and Webstore Checkout. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-09T12:06:00.748000+00:00 End Time: 2026-06-09T13:02:22.696000+00:00

NetSuite Service | EU Amsterdam

Started June 8, 2026 at 3:55 PM UTC 21m

OutageCritical incident

Affected components

EU Amsterdam 2EU Amsterdam 1EU Amsterdam 1EU Amsterdam 1EU Amsterdam 1EU Amsterdam 2EU Amsterdam 1EU Amsterdam 2EU Amsterdam 2EU Amsterdam 1EU Amsterdam 2EU Amsterdam 1EU Amsterdam 2EU Amsterdam 2

June 8, 2026 at 3:55 PM UTCinvestigating
We're investigating an issue affecting the NetSuite Service in EU Amsterdam 1. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
June 8, 2026 at 4:05 PM UTCinvestigating
We're investigating an issue affecting NetSuite Service in EU Amsterdam. Customer Impact: Customers may experience a degradation of service when using NetSuite Service.
June 8, 2026 at 4:15 PM UTCresolved
We have resolved the issue affecting NetSuite Service in EU Amsterdam. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-08T15:50:10.905000+00:00 End Time: 2026-06-08T16:11:55.442000+00:00

NetSuite Application UI | AP Hyderabad and AP Melbourne

Started June 2, 2026 at 12:36 AM UTC 2h 6m

Pending

Affected components

AP MelbourneAP Hyderabad

June 2, 2026 at 12:36 AM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI in AP Hyderabad and AP Melbourne. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
June 2, 2026 at 1:01 AM UTCidentified
We have identified the issue affecting NetSuite Application UI in AP Hyderabad and AP Melbourne. Customer Impact: Customers may experience a degradation of service when using NetSuite Service including login.
June 2, 2026 at 2:02 AM UTCidentified
We have identified an issue affecting the NetSuite service impacting login for a subset of customers in AP Hyderabad and AP Melbourne. We are working to determine the necessary mitigation steps. Customer Impact: Affected customers may be unable to log in or may experience a degradation of service.
June 2, 2026 at 2:28 AM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite service in AP Hyderabad and AP Melbourne. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may be unable to log in or experience a degradation of the NetSuite service.
June 2, 2026 at 2:43 AM UTCresolved
We have resolved the issue affecting the NetSuite service impacting login for a subset of customers in AP Hyderabad and AP Melbourne. Customer Impact: Affected customers may have been unable to log in or experienced a degradation of service. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-06-02T00:35:24.572000+00:00 End Time: 2026-06-02T02:40:08.322000+00:00

NetSuite SuiteProjects Pro | US Ashburn S

Started May 28, 2026 at 10:13 AM UTC 1h 10m

OutageMajor incident

Affected components

US Ashburn S

May 28, 2026 at 10:13 AM UTCinvestigating
We're investigating an issue affecting the NetSuite SuiteProjects Pro in US Ashburn S. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
May 28, 2026 at 11:12 AM UTCinvestigating
We're investigating an issue affecting NetSuite SuiteProjects Pro in US Ashburn S. Customer Impact: Customers may experience a degradation of service when using NetSuite SuiteProjects Pro including login.
May 28, 2026 at 11:23 AM UTCresolved
We have resolved the issue affecting NetSuite SuiteProjects Pro in US Ashburn S. Customer Impact: Customers may have experienced a degradation of service when using NetSuite SuiteProjects Pro including login. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-28T10:06:38.346000+00:00 End Time: 2026-05-28T11:19:21.872000+00:00

NetSuite Application UI | AP Hyderabad

Started May 24, 2026 at 6:18 AM UTC 29m

OutageMajor incident

Affected components

AP Hyderabad

May 24, 2026 at 6:18 AM UTCidentified
We have identified the issue affecting NetSuite Application UI in AP Hyderabad. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 24, 2026 at 6:36 AM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Application UI in AP Hyderabad. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 24, 2026 at 6:47 AM UTCresolved
We have resolved the issue affecting NetSuite Application UI in AP Hyderabad. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-24T06:17:09.433000+00:00 End Time: 2026-05-24T06:46:03.888000+00:00

NetSuite Application UI | UK Newport

Started May 22, 2026 at 2:46 PM UTC 15h 8m

OutageMajor incident

Affected components

UK Newport

May 22, 2026 at 2:46 PM UTCidentified
We have identified the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 22, 2026 at 10:39 PM UTCidentified
We have identified the issue affecting NetSuite Application UI in UK Newport and a fix is being prepared. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 23, 2026 at 2:56 AM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Application UI in UK Newport. Some customers are starting to experience service recovery, and we are continuing to monitor mitigation progress. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 23, 2026 at 5:54 AM UTCresolved
We have resolved the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-22T14:45:09.353000+00:00 End Time: 2026-05-23T05:52:18.687000+00:00

NetSuite Application UI | UK Newport

Started May 22, 2026 at 11:16 AM UTC 2h 4m

OutageMajor incident

Affected components

UK Newport

May 22, 2026 at 11:16 AM UTCinvestigating
We're investigating an issue affecting the NetSuite Application UI in UK Newport. Further details will be provided shortly. Customer Impact: The current scope and nature of the event are unknown at this time.
May 22, 2026 at 11:51 AM UTCidentified
We have identified the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 22, 2026 at 12:32 PM UTCmonitoring
We are applying a fix to mitigate the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may experience a degradation of service when using NetSuite Application UI.
May 22, 2026 at 1:20 PM UTCresolved
We have resolved the issue affecting NetSuite Application UI in UK Newport. Customer Impact: Customers may have experienced a degradation of service when using NetSuite Application UI. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-22T11:01:03.953000+00:00 End Time: 2026-05-22T13:15:02.673000+00:00

NetSuite SuiteAnswers | All Regions

Started May 15, 2026 at 7:24 AM UTC 14m

OutageCritical incident

Affected components

UK LondonSA VinhedoUS Phoenix 2EU Frankfurt 2US Phoenix 8US Chicago 1SA Sao PauloUS Phoenix 3UK NewportCA MontrealUS San Jose 1EU Frankfurt 1AP MelbourneUS Phoenix 5US Ashburn 1EU Amsterdam 1US Ashburn 2US Ashburn 8AP TokyoUS Chicago 2AP MumbaiUS Ashburn 5US Ashburn 6AP OsakaAP HyderabadEU Amsterdam 2US Chicago 3US Ashburn 3US San Jose 2US Chicago 4US Phoenix 1US Phoenix 4CA TorontoAP SydneyUS Ashburn 7US Phoenix 6US Ashburn 4US Phoenix 7

May 15, 2026 at 7:24 AM UTCinvestigating
We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
May 15, 2026 at 7:30 AM UTCidentified
We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
May 15, 2026 at 7:32 AM UTCmonitoring
We have identified an issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may experience delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. We encourage you to only contact Support with critical issues until we resolve the problem. If you have a critical issue, please contact Support by phone.
May 15, 2026 at 7:38 AM UTCresolved
We have resolved the issue affecting SuiteAnswers impacting users in all regions. Customer Impact: Customers may have experienced delays or errors submitting Support cases through SuiteAnswers or when downloading or submitting some forms located in the NetSuite Account Center. If you are still experiencing issues, please contact NetSuite Customer Support through your standard method. Start Time: 2026-05-15T07:20:57.145000+00:00 End Time: 2026-05-15T07:32:19.714000+00:00