Newsela outage history

April 14, 2026 4:58PM UTC Identified - Service disruption of Newsela's pre-authentication homepage site. April 14, 2026 5:14PM UTC Monitoring - Experiencing intermittent issues on the newsela.com, app.newsela.com is working as expected April 14, 2026 5:54PM UTC Resolved - Issues with homepage host are resolved. Continuing to monitor

March 2, 2026 7:19PM UTC Investigating - We are currently experiencing a service disruption affecting site performance. Some users may see slow page loads, errors, or difficulty accessing certain features. Our engineering team has identified the affected systems and is actively working on a fix. We will post updates as the situation develops. March 2, 2026 7:42PM UTC Monitoring - Resolved: The issue causing slow load times and errors has been identified and resolved. A cache resource supporting core platform services reached capacity, causing degraded performance. The affected infrastructure has been scaled up and performance has returned to normal. We will continue monitoring. Thank you for your patience. March 2, 2026 8:28PM UTC Resolved - Issue resolved, all metrics returned to baseline.

July 30, 2024 10:50PM UTC Identified - Amazon Web Services is currently experiencing degraded services across the US-East-1 region. Our search experience and platform performance are degraded at this time. We are currently investigating alongside AWS. July 30, 2024 11:26PM UTC Monitoring - We have removed a dependency on an AWS service, and Search is functioning normally. We believe this incident is resolved and are monitoring before closing. July 30, 2024 11:35PM UTC Resolved - Confirmed search is functioning as expected.

May 1, 2023 1:59PM UTC Identified - newsela.com is experiencing slow load times and the outage of the Binder May 1, 2023 2:25PM UTC Investigating - Site degradation resolved. The Binder is down, and investigations are ongoing. May 1, 2023 3:16PM UTC Investigating - Newsela.com continues to operate normally, with the exception of the Binder. Binder degradation continues to be investigated. May 1, 2023 3:53PM UTC Investigating - Investigations continue to be underway for the issues with the Binder. May 1, 2023 9:09PM UTC Investigating - Investigations continue to be underway for the issues with the Binder. May 2, 2023 1:30PM UTC Investigating - Active investigations continue for the issues with the Binder. May 2, 2023 7:32PM UTC Identified - The issue with the Binder has been identified, and a fix is in progress. May 3, 2023 12:32AM UTC Resolved - Fix deployed and the Binder is available.

March 28, 2022 2:57PM UTC Investigating - Newsela.com displays a 502 bad gateway error for users March 28, 2022 3:07PM UTC Monitoring - Released a tentative fix March 28, 2022 3:23PM UTC Resolved - 502 Error resolved. Site fully operational

December 10, 2021 11:57AM UTC Investigating - Test report of login issue incident December 10, 2021 11:58AM UTC Identified - This is a test message, indicating that we've identified the root cause and are working on a fix. December 10, 2021 11:58AM UTC Monitoring - We have released a fix for our test incident and are monitoring to ensure its success. December 10, 2021 11:59AM UTC Resolved - The test incident is being resolved. December 13, 2021 5:18PM UTC Resolved - Updating to ensure operational status is declared