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    Nordlayer outage history

    28 recorded Nordlayer incidents since October 2021, with official updates, affected components, duration and resolution information.

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    Elevated levels of sign-in errors (MFA)

    Started June 8, 2026 at 3:57 PM UTC · 3h 59m

    OutageMajor incident
    Affected components
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
    1. June 8, 2026 at 5:12 PM UTCinvestigating

      We have noticed an elevated number of sign-in errors, specifically related to the MFA flow.

    2. June 8, 2026 at 6:51 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 8, 2026 at 7:23 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 8, 2026 at 7:56 PM UTCresolved

      This incident has been resolved.

    NordLayer CP and SMP, authentication flow outage

    Started May 8, 2026 at 1:19 AM UTC · 3h 11m

    OutageMajor incident
    Affected components
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer Applications
    1. May 8, 2026 at 7:13 AM UTCinvestigating

      Our team has identified an outage affecting the authentication flow, Control Panel and Service Management Portal's functionality.

    2. May 8, 2026 at 7:14 AM UTCidentified

      The incident has been identified to be related with an AWS outage.

    3. May 8, 2026 at 7:15 AM UTCmonitoring

      All affected resources are now online.

    4. May 8, 2026 at 7:16 AM UTCresolved

      No further functionality errors have been observed.

    Website, Control Panel, SMP and authentication flow being inaccessible

    Started November 18, 2025 at 11:39 AM UTC · 3h 21m

    OutageMajor incident
    Affected components
    NordLayer Control PanelNordLayer Service Management Platform (SMP)NordLayer WebsiteNordLayer Applications
    1. November 19, 2025 at 12:30 PM UTCinvestigating

      We are seeing failing requests for attempts to reach our website, Control Panel, Partner Portal (SMP) and when trying to log into either Control Panel, SMP or NordLayer Application/Browser Extension.

    2. November 19, 2025 at 12:31 PM UTCidentified

      All issues have been identified to be related to the global Cloudflare outage

    3. November 19, 2025 at 12:33 PM UTCmonitoring

      Cloudflare has announced that all services should now be recovering.

    4. November 19, 2025 at 12:33 PM UTCresolved

      This incident has been resolved.

    Elevated login and private gateway(s) visibility issues

    Started October 27, 2025 at 12:54 PM UTC · 2h 37m

    OutageMajor incident
    Affected components
    NordLayer Control PanelNordLayer Applications
    1. October 27, 2025 at 2:51 PM UTCinvestigating

      We have noticed an increase in failed login attempts for NordLayer service and reports in not being able to see private gateways once logged in.

    2. October 27, 2025 at 3:15 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 27, 2025 at 3:16 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 27, 2025 at 3:31 PM UTCresolved

      This incident has been resolved

    Connectivity issues with VPN servers

    Started August 7, 2025 at 1:33 PM UTC · 57m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. August 7, 2025 at 1:57 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with shared and private gateways. Our sys-admins are already investigating the issue.

    2. August 7, 2025 at 1:58 PM UTCidentified

      Our sys-admins team is aware of the issue and is currently working on a fix.

    3. August 7, 2025 at 2:11 PM UTCmonitoring

      Issue has been resolved and we are monitoring the results.

    4. August 7, 2025 at 2:30 PM UTCresolved

      No further connectivity issues have been detected - service has been restored.

    Possible login issues with applications and Browser Extension

    Started November 20, 2024 at 3:49 PM UTC · 1h 33m

    OutageMajor incident
    Affected components
    NordLayer Applications
    1. November 20, 2024 at 4:20 PM UTCinvestigating

      We have noticed an increase in failed login attempts both for NordLayer applications and our Browser Extension.

    2. November 20, 2024 at 5:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 20, 2024 at 5:23 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. November 20, 2024 at 5:23 PM UTCresolved

      This incident has been resolved

    Connectivity issues with VPN servers in New York, USA

    Started September 10, 2024 at 5:44 PM UTC · 3h 22m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. September 10, 2024 at 6:44 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in New York, USA. Our sys-admins are already investigating the issue.

    2. September 10, 2024 at 6:45 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. September 10, 2024 at 8:53 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. September 10, 2024 at 9:05 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Montréal, Canada

    Started August 1, 2024 at 3:00 PM UTC · 1h 54m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. August 1, 2024 at 4:20 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Montréal, Canada. Our sys-admins are already investigating the issue.

    2. August 1, 2024 at 4:23 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. August 1, 2024 at 4:23 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. August 1, 2024 at 4:54 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connections Activity being unavailable on a handful of dedicated servers

    Started July 31, 2024 at 8:14 AM UTC · 3h 16m

    Pending
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. August 12, 2024 at 8:14 AM UTCinvestigating

      A few isolated cases of the Connections Activity feature being unavailable on a handful of dedicated servers.

    2. August 12, 2024 at 8:15 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 12, 2024 at 8:15 AM UTCresolved

      This incident has been resolved.

    Elevated levels of connection issues

    Started June 5, 2024 at 2:30 PM UTC · 22h 43m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. June 5, 2024 at 3:33 PM UTCinvestigating

      We are currently seeing elevated levels of connectivity issues concerning both shared and dedicated servers. Our system administrators are already looking into it.

    2. June 6, 2024 at 1:12 PM UTCresolved

      Only a few isolated cases remain regarding connectivity issues which are being dealt with separately.

    Activity functionality degradation in the Control Panel

    Started March 21, 2024 at 11:00 AM UTC · 1d 1h

    IssuesMinor incident
    Affected components
    NordLayer Control Panel
    1. March 21, 2024 at 11:55 AM UTCinvestigating

      We are seeing Activity functionality degradation in the Control Panel. Our engineers are already investigating the issue.

    2. March 21, 2024 at 12:15 PM UTCidentified

      We have identified the issue and are currently working on a fix.

    3. March 22, 2024 at 11:49 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 22, 2024 at 11:59 AM UTCresolved

      No further issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Started March 18, 2024 at 9:45 AM UTC · 4h 37m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. March 18, 2024 at 10:33 AM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. March 18, 2024 at 12:04 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. March 18, 2024 at 2:12 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. March 18, 2024 at 2:22 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Started March 15, 2024 at 8:30 AM UTC · 8h 30m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. March 15, 2024 at 9:24 AM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. March 15, 2024 at 10:03 AM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. March 15, 2024 at 7:12 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. March 15, 2024 at 7:13 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Africa

    Started March 14, 2024 at 10:45 AM UTC · 4h 58m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. March 14, 2024 at 12:01 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Africa. Our sys-admins are already investigating the issue.

    2. March 14, 2024 at 12:02 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. March 14, 2024 at 3:30 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. March 14, 2024 at 3:43 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Sydney, Australia

    Started April 18, 2023 at 6:43 AM UTC · 50m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)Shared Gateways
    1. April 18, 2023 at 6:43 AM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated and shared VPN servers in Sydney, Australia. Our sys-admins are already investigating the issue.

    2. April 18, 2023 at 6:50 AM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. April 18, 2023 at 7:00 AM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. April 18, 2023 at 7:33 AM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in South Korea

    Started December 28, 2022 at 11:06 AM UTC · 1h 8m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. December 28, 2022 at 12:08 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in South Korea. Our sys-admins are already investigating the issue.

    2. December 28, 2022 at 12:09 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. December 28, 2022 at 12:09 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. December 28, 2022 at 12:14 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Lithuania

    Started December 27, 2022 at 6:00 PM UTC · 1d 13h

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. December 28, 2022 at 7:44 AM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Lithuania. Our sys-admins are already investigating the issue.

    2. December 28, 2022 at 7:44 AM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. December 28, 2022 at 12:15 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. December 29, 2022 at 7:44 AM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    5. December 29, 2022 at 7:52 AM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Ireland

    Started December 15, 2022 at 10:40 AM UTC · 50m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. December 15, 2022 at 10:54 AM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Ireland. Our sys-admins are already investigating the issue.

    2. December 15, 2022 at 11:12 AM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. December 15, 2022 at 11:12 AM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. December 15, 2022 at 11:30 AM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in Brazil

    Started November 22, 2022 at 12:58 PM UTC · 1h 58m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. November 22, 2022 at 1:27 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in Brazil. Our sys-admins are already investigating the issue.

    2. November 22, 2022 at 1:29 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. November 22, 2022 at 2:37 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. November 22, 2022 at 2:56 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.

    Connectivity issues with VPN servers in India

    Started November 4, 2022 at 1:00 PM UTC · 3h 59m

    OutageMajor incident
    Affected components
    Private Gateways (Servers with dedicated IPs)
    1. November 4, 2022 at 2:40 PM UTCinvestigating

      We are seeing elevated levels of connectivity issues with dedicated VPN servers in India. Our sys-admins are already investigating the issue.

    2. November 4, 2022 at 2:46 PM UTCidentified

      Our service provider is aware of the issue and is currently working on a fix.

    3. November 4, 2022 at 4:52 PM UTCmonitoring

      A fix has been implemented by the service provider and we are monitoring the results.

    4. November 4, 2022 at 4:59 PM UTCresolved

      No further connectivity issues have been detected - the problem is now resolved.