Olo outage history

We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We continue to see progress processing the data pipeline backlog. We are continuing to monitor for any further issues.

The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date.

We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

We are continuing to investigate this issue.

The Issue with our data pipelines has been resolved, both Dashboard and reporting data is up to date.

Menu Eighty Sixing events are processing slower than normal, the issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

Menu Eighty Sixing processes are functioning normally, this incident has been resolved.

We're investigating issues with Menu Eighty Sixing. We will provide updates as they become available.

We're observing Eighty Sixing events processing through our systems, brands might experience some delays while we work through the backlog of events. Engineers are actively monitoring this issue, we'll provide updates as they become available.

Eighty Sixing events are now processing through our systems as expected, this incident has been resolved.

We are investigating a disruption in ordering capabilities for Switchboard and will provide updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're experiencing an elevated level of API errors and are currently looking into the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.

We are experiencing a service disruption with DoorDash that would cause problems with Rails orders and Courier Status updates. We will provide updates as they become available.

Service with DoorDash has returned to normal and we are actively monitoring at this time.

This incident has been resolved.

We're detecting elevated errors processing orders through NCR Cloud. Ordering may be affected at locations using NCR Cloud as their point of sale provider.

We are seeing orders being processed successfully through NCR. We are continuing to monitor the situation.

This incident has been resolved.

We are experiencing a service disruption with DoorDash that would cause problems with Rails orders. We will provide updates as they become available.

We are continuing to investigate this issue.

DoorDash has identified the issue and is implementing a fix.

Service with DoorDash has returned to normal and we are actively monitoring at this time.

This incident has been resolved.

FreedomPay has identified an issue on their end.

This incident has been resolved.

We are experiencing a service disruption with Postmates that would cause problems with Dispatch. We will provide updates as they become available.

This incident has been resolved.

We are investigating a known issue with the Serve iOS and Android app, we will provide updates as they become available.

We are continuing to investigate the issue, we will provide updates as they become available.

The issue has been identified and our engineering team is working through a fix. We will provide updates as they become available.

Our engineering team is continuing to work on a fix for this issue. We will provide updates as they become available.

A fix has been implemented and we're observing the results on our end. We'll provide updates as they become available.

This incident has been resolved.

We are experiencing a service disruption with Doordash that would cause problems with Dispatch. We will provide updates as they become available.

We've identified that only quotes and deliveries for Doordash are impacted. All other DSP's appear operational.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating an issue with our data pipelines which may cause outdated data in parts of Dashboard and reporting.

The issue has been identified and a backlog in reporting data is currently being processed. Customers may experience stale or missing data from their scheduled and Dashboard reports.

Reporting data is current and we are experiencing recovery.

This incident has been resolved.

Paytronix has identified an issue on their end.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently investigating an issue generating short links in Switchboard. Users may experience errors when attempting to pay with SMS. Operators should use Pay by Email as a workaround. We will provide updates as they become available.

We are continuing to investigate this issue.

The provider for our SMS links has confirmed that the issue is occurring within their system, and we are awaiting resolution.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating a disruption in ordering capabilities due to an AWS outage and will provide updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're detecting elevated errors processing payments through Paymentech. Ordering may be affected at locations using Paymentech as their payment provider.

We are seeing Paymentech transactions return to normal and continue to monitor the situation.

This incident has been resolved.

We're detecting elevated errors processing payments through NCR. Ordering may be affected at locations using NCR as their payment provider.

NCR has identified the cause and is making the necessary changes to resolve the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.