Onfleet outage history

We have received reports of elements not loading in map view, specifically relating to driver team elements which affects display of task assignments and possibly analytics. Our team is investigating now.

A hotfix is deployed, the elements should appears on the dashboard now. We are currently monitoring the fix to make sure everything is stable.

This incident has been resolved, the Map View sidebar has returned to normal.

Some customers are encountering errors when creating manifests. The team is investigating.

The issue appears to be related to a recent infrastructure change. A fix is being prepared.

A fix has been applied and the team is monitoring to confirm the issue is resolved.

This incident has been resolved.

A subset of our USA customers may be impacted by an SMS delivery fault. We are working with providers to resolve this issue now.

A fix has been implemented and we are monitoring the results.

Update -- SMS Delivery for US Customers The majority of affected SMS notifications have been restored. Early this morning, we rerouted traffic through a backup telephony provider after a carrier-side interruption affected delivery on one of our primary provider's numbers. A small number of residual delivery failures remain, affecting a limited subset of notifications. A fix is planned and we expect these to be resolved today. We'll update this page when fully resolved. We apologize for the disruption and appreciate your patience.

The incident has been resolved and SMS functionality is fully restored. Please note that SMS messages may show a different phone number until we have resolved the issue with our primary provider.

Integration with upstream POS results in Missing Display on Onfleet We are currently investigating an issue affecting customers who create tasks via third-party POS or API integrations. Tasks created through these integrations may not appear in the Onfleet Dashboard, even though they have been successfully created. What is affected: Tasks created via API integrations (e.g., POS systems, third-party platforms) Dashboard visibility of those tasks What is not affected: Task creation itself — tasks are being created successfully Manually created tasks in the Dashboard We have identified the likely cause and are working on a fix. We will provide an update as soon as one is available. We apologize for the inconvenience.

The issue has been identified and a fix is being implemented.

This incident has been resolved. Tasks created via API integrations will now display correctly in the Onfleet Dashboard. If you believe any tasks created during the affected window are still missing, please contact our support team and we will assist with remediation.

We've identified an issue affecting anonymized (masked-number) text messaging between drivers and recipients for Canadian customers. Standard delivery notifications are not affected. Our engineering team has identified the cause and is actively working on a fix.

We have deployed a fix and are monitoring the results. Affected users should now see normal service restored.

Anonymized text service has been resolved for affected customers

Canadian SMS served by shortcode is currently experiencing delivery failures. We are working with the providers to resolve this issue.

A fix has been applied and the system is now fully operational. We are actively monitoring to ensure stability.

On June 17, our shared Canadian SMS short code was temporarily suspended following a carrier compliance review, which interrupted SMS delivery notifications for Canadian recipients. We rerouted traffic through an alternate provider the same afternoon to restore notifications, and fully restored driver-to-recipient messaging the following day. The compliance review has since concluded with no penalties, the short code has been reinstated, and all service is operating normally. We apologize for the disruption. If you have any questions, our support team is happy to help and can be reached at [[email protected]](mailto:[email protected])

We are currently experiencing an outage affecting the Integrations Marketplace component. Our engineering team has identified the issue and is actively working to deploy a fix as quickly as possible. We understand the impact this may have on your operations and appreciate your patience while we work to restore full functionality. Further updates will be provided as progress is made.

The issue affecting the Integrations Marketplace component has been resolved. Our team deployed the fix successfully, and services are now operating normally. We will continue to monitor the platform closely to ensure stability. Thank you for your patience and understanding.

An issue has been detected in the release this morning that resulted in degraded performance with task selection. The team is rolling back this release and monitoring the update.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

On April 7th, 2026, from approximately 11:08–11:58 AM PDT, some customers experienced out of memory errors in Firefox. This was caused by a bug introduced in a release deployed earlier that day, which introduced a memory leak for customers using this browser. We rolled back the release at 11:58 AM PDT and confirmed full system stability by 12:13 PM PDT. We apologize for the disruption and are examining memory usage and other possible runtime issues with this patch.

We have located the issue and we are working to mitigate it ASAP.

We have identified a potential fix and are monitoring the situation.

This incident has been resolved.

On April 2, 2026, from approximately 5:00–6:07 PM PDT, some customers experienced dashboard crashes when selecting tasks. This was caused by a bug introduced in a release deployed earlier that day, which caused a crash under high task-count conditions. We rolled back the release at 5:44 PM PDT and confirmed full system stability by 6:07 PM PDT. We apologize for the disruption and are working to resolve the underlying issue before re-releasing.

Our infrastructure team has rolled out a change to proof of delivery image hosting, and some notification steps were not followed. The change is being rolled back - if you are having issues retrieving images please don't hesitate to reach out to [email protected] for updated instructions

A rollback has been put in place - legacy image URLs should now be working. Our documentation will be updated shortly.

This issue should now be resolved by rollback. Notice will be sent in advance of changes.

Route manifest generation and the integrations configuration page are currently affected by an authentication issue. The team is investigating at high priority.

We are continuing to investigate this issue.

The team has traced the issue to a recent infrastructure configuration adjustment. A fix is being put in place now and the system should be stabilizing over the next 10-15 minutes.

We believe that the issue should now be resolved. Please reach out to Onfleet support with any lingering concerns.

The usual task color-coding is not currently functioning as expected. All tasks are being displayed as the default gray color. Other functions should not be affected. The team is investigating.

The issue has been tracked to a failed deployment rollback and a fix is now in place. The dashboard should now be operational as normal.

The dashboard display behavior has returned to normal.

AWS has fully recovered from a service disruption that occurred between Oct 20, 12:11 AM and 3:35 AM PDT, which caused elevated error rates and delays across some systems. Since our infrastructure relies on AWS services, we’re sharing this update for transparency — all systems have now returned to normal operation, and no further impact is expected.

The Onfleet dashboard is currently experiencing performance issues - the team is investigating.

Initial indications relate to an issue with a server restart. The team is investigating with top priority.

The system has been rolled back to a known good state and performance is stabilizing.

The system has been stabilized via a rollback to a known good state and consistency check have completed. Please report any lingering issues to Onfleet support.

We are experiencing an emergent issue affecting overall system performance. All system functions are available with decreased performance. Our team is actively working to mitigate this issue.

We are seeing system latency normalizing after putting some mitigations in place. Our infrastructure and database teams are continuing to monitor this situation.

System responsiveness is returning to normal. Our engineering teams will continue to work on root causes to avoid latency spikes in the future.

We have just concluded a major effort to diagnose and address the periodic performance decreases that have recently affected the Onfleet system. At this time, we believe that bottlenecks have been identified and that the root causes have been addressed, and we are observing improvements on performance-related metrics across the board. This was a major effort that included the following: * Database performance improvements, by means of node redistribution, query optimization, and adjustment of indices * Refactoring of the primary dashboard-oriented data loading endpoints * Improvements to our webhook message processing system * Development of a modern incremental fetching scheme to decrease dashboard lock time * Significant adjustments to our internal server architecture provisioning In aggregate, these changes are not only allowing the system to cope with higher load levels, but are also delivering an improved performance baseline. Our team will continue efforts to improve our instrumentation in order to proactively identify choke points in the future. Additionally, the team will maintain a focus on performance improvements with a particular focus on customers with high task usage.

Monitoring indicates increased response times overall. Our teams are investigating the issue.

We are continuing to investigate this issue.

This incident has been resolved.

There is currently an issue blocking initial logins with new devices on the iOS app. Most devices that have previously logged in will not be affected. The team is investigating this now.

The issue has been identified as an issue with a deployment script. A fix is in process and the system is stabilizing.

The team has applied the fix for the configuration issue causing provisioning problems. The issue should be fully resolved now.

We are experiencing errors related to ETA calculations

The ETA calculation issue has been tracked to a configuration issue, and has now been identified and resolved. We will be improving our monitoring and response process to handle similar issues more expediently in the future

We are currently experiencing an issue where webhooks are not firing when an image is uploaded. A fix has been found and we are in the process of testing and deploying

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Monitoring indicates increased response times overall. Our infrastructure teams are investigating the issue.

The team has identified some changes to database queries to alleviate this issue, and will be publishing these changes as soon as possible.

System performance has improved significantly and most if not all functions should be operating without excessive delay. Further adjustments to database queries are in progress to avoid this issue in the future.