Openphone outage history

We are are seeing elevated errors within the APAC region. The regional provider is reporting a subset of phone numbers are impacted.

The regional issue has been resolved.

We're investigating delays in syncing some updates across our apps. Some customers may see changes to contacts and tasks take longer than expected to appear on their other devices. Our team is working to restore timely updates. We apologize for the disruption and will share another update as we learn more.

All systems have been operating within acceptable latencies. We are resolving this incident.

We’re investigating delays in notifications for incoming text messages. Some customers may receive notifications later than expected across our apps. Our team is working to restore this. We apologize for the disruption and will share another update as we learn more.

We've applied a fix, and notifications for new messages, calls, and voicemails are arriving on time again. We're continuing to monitor closely to make sure everything stays stable.

Notifications for new messages, calls, and voicemails have been arriving on time since our fix. We apologize for the disruption and thank you for your patience.

We are investigating an incident impacting inbound and outbound calling. Our on-call engineers have responded.

Our engineers have identified an issue with a workflow management system and are working to deploy a fix.

We've identified the cause and are still working on a fix. Inbound and outbound calling remain affected. We'll post another update within 30 minutes

Calling is recovering. We are continuing to monitor system performance.

Inbound and outbound calling is fully restored.

We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected.

We are aware with performance issues with Tasks and are investigating. Some actions may be delayed. Task History may be affected. We have identified the issue and are working on a fix.

A fix for Tasks performance issues has been deployed and we are monitoring. Some actions may still be delayed and Task History may be affected while things settle. We will confirm once we have verified everything is back to normal.

All systems are performing normally.

We've identified an issue causing the analytics in the app to not appear. The team is working on rolling out a fix.

The team is continuing work on deploying the identified fix.

The team is continuing to deploy updated infrastructure to resolve the issue.

The fix has been applied and we are in the process of syncing data. An update will be posted with expected timeframes for full reporting availability.

The pipeline that pushes data into our analytics engine was misdeployed, but it has now been restored, and data is beginning to stream back in. We still need to resync the data, so users may not see their current analytics immediately while we backfill. Once the resync is complete, users will see their data as normal. In the meantime, up‑to‑date data is available via the CSV download as reporting is restored.

The data sync continuing and the team is monitoring, and will post an all-clear when it has completed.

The data is continuing to replicate in to the database backing analytics. This is going to continue in to the weekend, we appreciate your patience. Up-to-date metrics are available via the CSV export functionality in the meantime.

The data synchronization has finished and we are monitoring the analytics dashboards.

New data is properly accounted for on the Analytics dashboards. We are currently backfilling data for Thursday and Friday from last week.

The final data sync to backfill missing data will be happening this evening.

The backfill is continuing. An update will be posted when it is complete.

The data has finished backfilling and analytics is complete.

**Disruption to Sona (AI agent) sending SMS messages** Sona is currently unable to send SMS messages. This affects text messages sent by Sona during calls and SMS responses to new leads through Sona for lead capture. **Regular SMS messaging is not impacted.** This disruption is limited to messages sent by Sona. Our team is actively working to resolve the issue. We’ll share updates as more information becomes available.

Messaging has been restored for AI agents.

All systems are performing normally.

We’re investigating an issue causing some messages to intermittently fail to send. Our team is actively monitoring the situation. We apologize for the disruption and will share another update as soon as more information is available.⁠

Message delivery is now operating normally, and we haven’t observed any recent failures. We’ll continue monitoring closely to ensure service remains stable. Thank you for your patience while we worked through this issue.⁠

The issue has been resolved and service is back to normal. We apologize for any inconvenience this caused and thank you for your patience.

The Quo Public API and MCP are currently experiencing issues. The engineering team is aware and investigating.

The Public API and MCP have come back online.

Public API and MCP are fully stable.

Inbound and Outbound calling is currently experiencing issues. The engineering team is aware and is investigating.

We're still experiencing issues with inbound and outbound calling. We're working closely with our provider to restore service as quickly as possible and will share updates as soon as we know more.

Inbound/outbound calling is partially restored, though some users may still experience issues. We're continuing to monitor traffic and will share an update once service is fully restored.

Inbound and outbound calling has been fully restored.

We are currently experiencing an issue establishing new account connections to Salesforce Data Cloud. Existing customer integrations are performing normally. Our engineering and partnership teams have identified the issue causing the failure and are working with the Salesforce support team to resolve the situation.

New Salesforce connections can now be made.

Our engineering team is investigating elevated error rates on our platform. We are seeing issues with login and delayed call status.

The engineering team has identified the failing system component and deployed a fix. All platform services are operating normally at this time. We are continuing to monitor performance.

All systems are continuing to operate as expected.

We are investigating an issue causing delays to post-call activities, including missed call notifications, call recordings, and voicemails. This issue began at approximately 10:00 AM ET. We are actively working to resolve this and will provide updates as we learn more.

A fix has been deployed and call activity delays should be fully resolved shortly.

Call events are fully operational

We are investigating increased client error rates sending outbound MMS messages on the platform.

The engineering team have identified the system causing delivery errors and have implemented a remediation while we investigate root cause.

The root cause of the issue has been identified and a permanent fix has been prepared.

We are investigating reports of issues with inbound SMS messaging.

Service has been restored, we are monitoring the situation.

We are continuing to monitor reports of delayed delivery of inbound messages.

All delayed messages have been delivered and systems are performing normally.

Custom file uploads and in-app greeting recordings are temporarily unavailable for call flow greetings. You can still add a custom greeting using the text-to-speech option in the meantime. We are working toward a resolution and will update this page once service is restored.

Custom file uploads and custom greetings in the call flow are now operational.

Some customers may experience issues submitting port-in requests and carrier registration submissions. Both in-app and form-based submissions are affected. We are working toward a resolution and will update this page once service is restored.

Port-in requests and carrier registration submissions are functioning normally.

**Call recording disclosure notification unavailable** Call recording disclosure notifications are temporarily unavailable and will result in an error message being played. To stay compliant, manually inform callers that their call may be recorded. You can also temporarily disable call recording notifications in your settings to prevent any disruption. We're actively working on a resolution and will update this page once service is restored.

**Call recording disclosure** **has been fully restored.** We have confirmed normal operation and consider this incident resolved. Thank you for your patience.

We are experiencing an outage of our media attachment system. Media attachments in messages may be temporarily unavailable during this time. This may impact the ability to send attachments on outgoing messages, and the visibility of attachments in message history.

**MMS attachment outage** Outgoing MMS is temporarily unavailable. Messages with attachments will fail to send. Remove attachments before sending messages to ensure delivery. **Port-in requests and carrier registration submissions unavailable** We're experiencing issues with submitting new port-in requests and carrier registration submissions. Both in-app and form-based submissions are temporarily affected. We're actively investigating these issues and will update this page as we learn more.

Outgoing MMS remains unavailable. Messages with attachments will continue to fail to send. Remove attachments before sending to ensure delivery. We are actively working on a resolution and will update this page as soon as service is restored.

**Restored on web and desktop apps** Outgoing MMS attachments are now functioning normally on web and desktop apps. **Temporarily unavailable on Android and iOS** Resolution for outbound MMS is in progress for Android and iOS. We are working towards a resolution and will update the status page once service is restored.

** iOS and Android outbound MMS restored** All platforms are now operational

Our monitoring systems have detected a platform degradation. Our Engineering on-call team has responded and are investigating the situation.

The engineering team has identified the cause of the issue and are working to deploy a remediation.

The remediation has been deployed. The team are continuing to monitor the system performance.

All systems and services are operating normally.