Opensrs outage history

We are currently investigating an issue affecting our OpenSRS API. Our Engineering team is looking into the issue. During this time resellers may notice slowness, timeouts or intermittent errors with API requests. We will provide further updates as more information becomes available.

We are seeing improvements in the system and the services are returning to normal. We will continue to monitor the situation closely.

In our monitoring we have confirmed the services are stable. This incident is now resolved.

We are currently experiencing issues affecting OpenSRS, API connection failures. During this time, customers may experience slowness or connection failures while making API calls.

Our engineering team has fixed the issue. The services are operating normally, and we are continuing to monitor to confirm stability.

After continuous monitoring with no new alerts or customer reports, services have fully stabilized and are operating normally.

We are investigating reports of degraded performance affecting OpenSRS API. We are seeing errors and timeouts when performing Domain renewals and registrations.

Clients may currently experience errors and degraded performance when attempting to use the Reseller Control Panel (RCP), or when attempting to interact with the OpenSRS API. Domain renewals and registrations are affected as well. Our engineers are engaged and working the issue.

Our engineers have applied a fix in order to resolve the issues being seen at this time. They continue to work on the stability and reliability of the services, and we've moved to a monitoring period at this time. Further updates as they're provided

Our engineers have resolved the issue that was causing errors and timeouts when performing Domain renewals and registrations, and control panel/API delays and errors at this time. Start: 2026-10-03 00:35 UTC. End: 2026-10-04 03:03 UTC.

We are aware of reports of some domains displaying an incorrect status in customer accounts. This may include domain registrations, renewals, or billing showing as "draft" even though the action has been completed in the background. We are working to resolve this and will update the status display once the underlying issue is fixed. We apologize for the inconvenience.

We are continuing to work to resolve this issue and will update the status once we fix the underlying problem. We apologize for the inconvenience.

The engineering teams has addressed the underlying issues causing the display errors. Because a backlog accumulated while the system was down, there will be a temporary delay before updates reflect correctly in the RCP. The teams are actively monitoring the processing queue to ensure everything returns to normal.

The engineering team continues to sync the backlog and monitor the progress. There will be temporary delays while the sync progresses and we will continue to monitor and provide updates during this process.

Our engineers have completed the sync and the inconsistencies across accounts will now reflect changes correctly. Start: 12:37 UTC 2026-10-01 End: 03:03 UTC 2026-10-04

Our engineers are investigating reports of degraded performance affecting the openSRS database. New registrations and renewal orders may complete without notification or billing. Customers may also experience delays or errors while processing orders.

Our engineers are actively working on this issue, and the investigation continues. We will keep you posted.

We are currently experiencing issues affecting API. During this time, customers may experience slowness or connection failures while making API calls.

We are currently experiencing issues with reseller control panel slowness and API connection failures. Our engineering team is working on this issue. Please wait for further updates.

We are still experiencing connectivity issues across the Classic Interface, the New Reseller Interface, and the API. Our engineering team has identified the root cause and is actively working on a resolution.

The systems are recovering slowly. Our team is currently monitoring the situation closely to ensure continued stability.

Services have been stable for approx ~1 hour. We are monitoring the situation closely to ensure continued stability.

The systems are stable and we are solving this incident.

We are actively investigating a critical issue affecting SSL/TLS certificates on Cluster B. Active certificate installations have become invalidated, causing SSL/TLS connection warnings across Webmail, IMAP, and POP services.

This incident has been resolved.

We are currently experiencing issues affecting API and the Reseller Control Panel. During this time, customers may experience slowness or intermittent errors while using the system or making API calls. Our team is actively looking into the root cause, and we will provide an update here as soon as we have more information.

Our team continues to work on resolving the issues. At this time we are experiencing issues affecting API and the Reseller Control Panel. During this time, customers may not be able to log in to your account, or experience slowness or intermittent errors while using the system or making API calls.

We are pleased to report that the Reseller Control Panel and API connections are now fully functional. Our team is currently monitoring the situation closely to ensure continued stability. Thank you for your patience throughout this incident.

Our team is investigating further reports of slowness or intermittent errors. We will continue to update as we have further information.

Our team is seeing stability for clients API requests. At this time, customers may still experience intermittent issues when attempting while using the system or making API calls.

Our API and RCP connections are now restored. We will continue to monitor the connections for stability.

The connectivity issues impacting our API and Reseller Control Panel have been resolved.

We are seeing an issue with Cluster B email services at this time. Our engineers are engaged and we'll provide updates as we get them.

The issue is affecting Webmail, IMAP, and POP services at this time

A fix has been implemented and we are monitoring the results. We will update shortly

All Hosted Email Cluster B services (Webmail, IMAP, POP and SMTP mail flow) have fully recovered and are operating normally. All metrics and SLAs have returned to normal levels. Start Time : 0503 UTC End Time : 0817 UTC

We are investigating connection issues with the .ES registry. Our engineering team is investigating and will update as soon as we hear back from the registry. This affects registrations, renewals, and management of .ES domains. Existing domains will continue to resolve normally.

The .ES registry maintenance window has ended. All connection issues on our side have been resolved, and services are operating normally.

The .SHOP TLD is experiencing DNS resolution issues at the Registry level, affecting all resellers who sell .shop domains. We are in contact with GMO Registry, and they are actively investigating the issue on their side. We'll provide updates as we get them.

The DNS resolution issues affecting .shop domain names have been fully resolved. Our registry partner, GMO Registry, successfully addressed the issue on their side. All systems have returned to normal, and DNS resolution has been completely stable since September 24, 2026, at 21:54 UTC. Start Time 0:16 UTC End Time 21:54 UTC

We are currently experiencing connection issues with OpenSRS chat support. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible. In the meantime, we kindly ask all resellers to use email or phone support channels for assistance until the issue has been resolved.

A fix has been implemented and we are seeing steady improvement in chat service performance. We will continue monitoring this issue for the time being. Another update will be provided as soon as possible.

This incident has been resolved.

We are currently investigating reports of login and connection issues affecting Webmail, IMAP, and POP services. Our engineers are working the issue and we'll provide further updates as we receive them.

Our engineers have resolved the issues on cluster B at this time. Start: 00:30 UTC End: 02:00 UTC

We are currently experiencing issues with our phone service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.

Our service provider has implemented a fix and is monitoring the results.

This incident has been resolved. Phone support restored.

We've investigating issues with the systemDNS service, and our engineers are investigating at this time. Possible impact: Website unavailable API failures Email disruption Application outages Authentication/login failures Third-party integration failures We will keep you informed of updates as they are available.

The cause has been identified and we are currently working to apply a fix.

We are continuing to work on resolving this issue. At this time we are working to have this completed by 20:00 UTC.

We’re restoring DNS services as part of our recovery process. Once the necessary systems are back online, we’ll restore DNS data from a recent backup and synchronize any subsequent updates to ensure all records are fully up to date. Thank you for your patience as we work to resolve this.

Our restoration efforts continue to make steady progress with DNS resolution improving for the affected domains. We will provide further updates as recovery progresses.

We continue to make progress restoring domain resolution. Testing confirms that high-traffic domains are resolving successfully. The recovery continues to progress at a consistent pace. We will continue to provide updates as we work toward full restoration.

Work is continuing on the domain resolution issue. Still at a consistent rate and progress.

Our Engineers have resolved the issue with domain resolution on systemdns.com at this time. There should be no further issues with domain DNS resolution at this time.

We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Our team is continuing to investigate the login issues affecting Cluster B. We will provide further updates as soon as they become available.

Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability.

The services in Cluster B are stable and this incident has been resolved.

We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

The Login issues with Cluster B have now been corrected. Start Time - 0948 UTC End Time - 1054 UTC

We are currently experiencing connection issues with the Identity Digital registry. Our engineering team is investigating the issue. This affects registrations, renewals, and management of .me, .info, .io, and .ai domains. Existing domains will continue to resolve normally.

Our engineers are investigating with the registry about the possible cause.

Our engineers are working with the Registry to have this issue resolved at this time. The issue is still affectingregistrations, renewals, and management of .me, .info, .io, and .ai domains, however existing domains will continue to resolve normally.

Our engineering group is still working with the registry at this time to fully resolve the connection issues with Identity Digital. We'll provide updates as we receive them.

We are continuing to investigate this issue.

Our Team continues to work with the Registry to resolve the connection issues affecting certain Identity Digital TLDs.

The connection issues with Identity Digital registry have been resolved.

We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are unaffected. Our engineering team has been engaged. We will provide an update once we have additional information.

The incident also impacts IMAP and POP. They are also experiencing slower response times. Our engineering team is actively working on a resolution.

This incident has been resolved. All services are operating normally.

We are currently experiencing errors with .IT domain lookups. Our engineering team is investigating the issue. Existing domains will continue to resolve normally.

Our team is continuing to work with the registry to resolve the issue. This incident may impact new .IT domain registrations, transfers, and domain management operations. We will provide further updates as soon as we receive additional information from the registry.

This incident has been resolved.