Opensrs outage history

We are currently experiencing issues with our phone service provider, which is affecting customers' ability to reach us by phone. For support please connect with us via chat or email for assistance until this is resolved. Thank you for your understanding.

Our service provider has implemented a fix and is monitoring the results.

This incident has been resolved. Phone support restored.

We've investigating issues with the systemDNS service, and our engineers are investigating at this time. Possible impact: Website unavailable API failures Email disruption Application outages Authentication/login failures Third-party integration failures We will keep you informed of updates as they are available.

The cause has been identified and we are currently working to apply a fix.

We are continuing to work on resolving this issue. At this time we are working to have this completed by 20:00 UTC.

We’re restoring DNS services as part of our recovery process. Once the necessary systems are back online, we’ll restore DNS data from a recent backup and synchronize any subsequent updates to ensure all records are fully up to date. Thank you for your patience as we work to resolve this.

Our restoration efforts continue to make steady progress with DNS resolution improving for the affected domains. We will provide further updates as recovery progresses.

We continue to make progress restoring domain resolution. Testing confirms that high-traffic domains are resolving successfully. The recovery continues to progress at a consistent pace. We will continue to provide updates as we work toward full restoration.

Work is continuing on the domain resolution issue. Still at a consistent rate and progress.

Our Engineers have resolved the issue with domain resolution on systemdns.com at this time. There should be no further issues with domain DNS resolution at this time.

We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP again. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Our team is continuing to investigate the login issues affecting Cluster B. We will provide further updates as soon as they become available.

Our engineering team has implemented a fix. As a result, service performance has improved, and we are continuing to closely monitor the environment to ensure stability.

The services in Cluster B are stable and this incident has been resolved.

We are currently investigating reports of email login issues affecting some customers on Cluster B - Webmail/IMAP/POP. Our team is actively working to identify the cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

The Login issues with Cluster B have now been corrected. Start Time - 0948 UTC End Time - 1054 UTC

We are currently experiencing connection issues with the Identity Digital registry. Our engineering team is investigating the issue. This affects registrations, renewals, and management of .me, .info, .io, and .ai domains. Existing domains will continue to resolve normally.

Our engineers are investigating with the registry about the possible cause.

Our engineers are working with the Registry to have this issue resolved at this time. The issue is still affectingregistrations, renewals, and management of .me, .info, .io, and .ai domains, however existing domains will continue to resolve normally.

Our engineering group is still working with the registry at this time to fully resolve the connection issues with Identity Digital. We'll provide updates as we receive them.

We are continuing to investigate this issue.

Our Team continues to work with the Registry to resolve the connection issues affecting certain Identity Digital TLDs.

The connection issues with Identity Digital registry have been resolved.

We are investigating an issue preventing some users on Cluster B from logging into Webmail. IMAP and POP services are unaffected. Our engineering team has been engaged. We will provide an update once we have additional information.

The incident also impacts IMAP and POP. They are also experiencing slower response times. Our engineering team is actively working on a resolution.

This incident has been resolved. All services are operating normally.

We are currently experiencing errors with .IT domain lookups. Our engineering team is investigating the issue. Existing domains will continue to resolve normally.

Our team is continuing to work with the registry to resolve the issue. This incident may impact new .IT domain registrations, transfers, and domain management operations. We will provide further updates as soon as we receive additional information from the registry.

This incident has been resolved.

We are aware of an issue affecting Cluster A involving Our engineers have been engaged and are investigating

Our Engineers have identified the issue and implemented a fix. Services have recovered at this time and we'll continue to monitor. Start: 2026-07-02 00:37 UTC End: 2026-07-02 01:50

This incident has been resolved.

We are investigating reports of degraded performance affecting identity services. Customers may experience issues while registering for new domains, initiating domain transfers, and making contact changes. We will provide an update within 30 minutes.

We have detected the cause, due to a planned system change. The services have been restarted and the requests are once again being handled as expected. We are moving this to monitoring state.

All services have now been restored. Started: 2026-06-17 18:58 UTC Resolved: 2026-06-17 19:38 UTC

The engineering team identified an issue with our outbound mail filter that was impacting email sending. A fix has been applied and we are currently monitoring for recovery.

This incident has been resolved.

Our engineers are investigating an email sending issue impacting cluster A and cluster B users.

There was an issue with the antivirus servers, which caused the service to fail and emails to be rejected. A fix has been implemented, and the Anti-virus services are operational. This incident has been resolved.

We are currently experiencing an issue affecting logging into the Reseller Control Panel. Our Engineering has been engaged and is investigating the issue.

Our Engineering team is continuing to investigate the issue. When logging in to the Control Panel, you might notice an error "Your session has expired, please verify your login." The issue can be mitigated by reloading the page for the time being.

The login issue with the Reseller Control Panel is now resolved.

We are investigating an issue affecting outbound email sending on Cluster A, with failures observed in webmail showing SMTP connection errors. Our engineering team has been engaged and is investigating.

Engineering has applied a fix and the issue has been resolved.

We are currently investigating an issue impacting services for .ai, .llc, and .center domains. Our engineering team is actively working to identify the root cause and restore normal operations as quickly as possible. We will share additional updates as soon as more information becomes available.

We have identified and corrected the issue and domain lookups for .ai, .llc and .center are now restored.

We are currently experiencing connectivity issues with the AFNIC (.FR) registry, which may impact order processing. Our team has already contacted the registry and is actively working to resolve the issue. We’ll provide updates as soon as the connection is restored.

Thank you for your patience, this issue has now been resolved.

Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.

The issue has been identified and a fix is being implemented.

The issue is still under investigation, and our team is actively working toward a resolution.

A fix has been implemented and we are monitoring the results

This incident has been resolved

Please be aware we are currently experiencing issues with logging in to Cluster B email accounts via Webmail, IMAP and POP Our engineers are aware and are working to resolve the issue. We will provide updates as they are available.

That you for your patience. The Cluster B issues have now been resolved.

We are currently experiencing delays when querying and submitting updates for certain ccTLDs like .DE, .FR and .MX. Our engineering team is investigating this at this time. Existing domains will continue to resolve normally.

Our connections are now stable for ccTLDs. This incident has been resolved.

We are currently experiencing delays when querying and submitting updates for .de and .fr domains. Our engineering team is investigating this at this time. This affects registrations, renewals, and management of .de and .fr domains. Existing domains will continue to resolve normally. For a list of affected TLDs, please see: http://opensrs.help/chart

We've monitored our connections for latency and see it's been stable, not affecting .de and .fr domains requests and actions on them. This incidence has been resolved.

We are currently investigating an issue where some resellers may be unable to renew .DE domains. Any impact on other ccTLDs is also under investigation. We will provide future updates on this issue.

Engineering has applied a fix. This incident has been resolved.