Opswat outage history

We are currently experiencing an issue affecting the OPSWAT Support Portal. Customers may be unable to create new support cases or view existing ones. OPSWAT products, licensing, and downloads are not affected. Our team is actively working to restore service. In the meantime, please email [email protected] for assistance, including your product, a brief description of the issue, and your case number if you have one. Response times may be longer than usual while we work through this. We apologize for the inconvenience and appreciate your patience.

We are continuing to investigate this issue.

We would like to inform you that the recent incident affecting OPSWAT Support Portal has been fully resolved by our engineering team. All features are now functioning normally. We sincerely apologize for any inconvenience this may have caused and appreciate your understanding. Our team continues to closely monitor the system to ensure stability.

This incident has been resolved.

Archive file processing will currently be limited to a maximum of 1,000 files per archive. This temporary limitation has been implemented to help maintain service stability and consistent processing performance. Archives containing more than 1,000 files will not be fully processed. Our team is actively working to restore normal archive processing capacity. We appreciate your patience and understanding and will provide an update when the limitation has been removed.

We have received reports indicating that MetaDefender Cloud - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have identified and have rolled out a fix. We are waiting on the service to recover.

We have resolved the underlying issues that were causing extended scan times and scan failures due to infrastructure limitations. Service has been fully restored, and we apologize for any inconvenience caused by this outage.

We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have resolved the underlying infrastructure issues that were causing delays and failures in cloud email scanning. Email scanning services have been fully restored and are operating normally. We apologize for any inconvenience caused by this outage.

Affected period: July 29, 2026, 06:00 UTC to July 30, 2026, 22:19 UTC Between July 29 at 06:00 UTC and July 30 at 22:19 UTC, MetaDefender Cloud experienced a performance degradation affecting a small percentage of file submissions. Affected submissions remained In Progress longer than expected and were ultimately returned with an Aborted status. All other submissions processed normally. Root cause: a configuration mismatch during the rollout of two new anti-malware engines caused scan-progress tracking to fail for a small number of submissions. Resolution: the affected engines were removed from production scan profiles on July 30, and full recovery was verified at 22:30 UTC. Both engines will remain disabled until a permanent fix is deployed and validated. Their temporary removal does not reduce detection coverage. The permanent fix is being rolled out across all regions and is expected to complete by August 3, 2026. If a submission returned an Aborted status during the affected period, it can be safely resubmitted and will process normally. For help identifying affected submissions, contact OPSWAT Support.

We have received reports indicating that MetaDefender Cloud - US is experiencing issue. Our team is investigating and will provide an update as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have received reports indicating that MetaDefender Cloud Email Security- US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have resolved the issue affecting MetaDefender Cloud Email Security- US.

We have received reports indicating that MetaDefender Cloud Email Security - US is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have resolved the degraded performance issue.

We are experiencing performance degradation driven by false positive scan results from one engine

We have resolved this issue by disabling certain file types for this engine.

We have received reports indicating that MetaDefender Cloud Email Security - India Region is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have resolved the issues affecting the India region.

We have received reports indicating that MetaDefender Cloud - Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have received reports indicating that MetaDefender Cloud Email Security Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We have resolved the issue with our login service. Sorry for any inconvenience.

We are observing degraded performance of MetaDefender Cloud Email Security in EU region. Our team is investigating and will provide an update as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have received reports indicating that MetaDefender Cloud - Frontend is experiencing issues. Our team is investigating and will provide an update as soon as possible.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

During a planned system upgrade affecting several backend services, the MDCES user interface (UI) experienced a brief interruption starting at 8:30 AM UTC on March 18, 2026. The MDCES UI was fully restored at 8:52 AM UTC, and all systems are now operating normally.

We are currently investigating this issue.

This incident has been resolved.

We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

We are continuing to investigate this issue.

This incident has been resolved.

We have received reports indicating that MetaDefender Cloud - EU is experiencing issues. Our team is investigating and will provide an update as soon as possible.

This incident has been resolved.

We have received reports indicating that the MetaDefender Cloud Email Security - EU User Interface is experiencing issues. Our team is investigating and will provide an update as soon as possible.

This incident has been resolved.

Due to an ongoing Microsoft O365 outage we are seeing delays in mail delivery after being processed by MetaDefender Cloud Email Security. https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect

This incident has been resolved.