89 recorded Palo Alto Networks incidents since March 2026, with official updates, affected components, duration and resolution information.
We are experiencing higher than normal latency in our US West region. We have identified the issue and are working on a fix.
A fix has been deployed and we are seeing recovery. We will continue to monitor the situation and provide updates on progress.
This incident has been resolved.
WildFire is currently experiencing an issue in Germany Cloud. We are actively working on this issue and will provide another update by 13:30 UTC with further details. Customer Impact: Frequent disconnection and Delay in Sample processing Workaround: N/A
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing degraded performance in the UK region. We have identified the root cause and are implementing a fix.
The issue originates with our cloud vendor, and we are continuing to work closely with them to mitigate its impact.
We are seeing gradual improvements in some areas of the UK region and are continuing to work closely with our cloud vendor to mitigate the issue
We continue to see gradual improvement in the situation and are closely monitoring the status
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
WildFire is currently experiencing an issue in UK Cloud. We are actively working on this issue and will provide another update by 9:00 AM UTC with further details. Customer Impact: Delay in sample processing and client disconnection errors Workaround: N/A
This is due to an outage from GCP.
GCP is still continuing investigating the issue. There is no ETA yet.
GCP is still continuing investigating the issue -https://status.cloud.google.com/regional/europe#status-table
As per GCP most of their services are up in europe-west2 region. But we still see some n/w failures. We are following up with GCP.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue with URL Filtering Detection Service, that affects detection features offered by AI Runtime Security API. Customer Impact: Scan requests are still being processed and return successful responses, and all other detections work as normal. But URL content in prompts and responses may not be categorized or blocked while this lasts. Other regions are not affected. We'll post another update within 60 minutes, or sooner once service is restored.
The issue affecting the URL Filtering Detection Service in AI Runtime Security API has been resolved. URL filtering detection features has worked normally since 01:07 UTC. Customer Impact: From about 00:00 UTC to 01:07 UTC on October 15, 2026, URL content in prompts and responses may not have been categorized or blocked. Scan requests kept processing and returned successful responses, and all other detections worked as normal. Other regions were not affected. We apologize for the inconvenience and will review how to prevent this from happening again.
We are investigating reports of "Access Denied" errors when accessing the Cloud NGFW for AWS management portal. Multiple customers are affected. Firewall traffic processing is not impacted - this issue is limited to portal access. We will provide an update within 30 minutes.
Message: This incident has been resolved. Access to the Cloud NGFW for AWS management portal is fully restored. Beginning at approximately 18:05 UTC, a configuration change applied during a routine internal deployment caused the portal's content delivery layer to lose access to its origin, resulting in "Access Denied" errors for users loading the portal. We corrected the access configuration and confirmed the portal is serving normally.
WildFire is currently experiencing an issue in UK/Taiwan/South Korea/Switzerland/Spain/Singapore/Saudi Arabia/Qatar/Israel/Indonesia/India/Germany/France/EU Regulated Cloud. We are actively working on this issue and will provide another update by with further details. Customer Impact: Connection/Submission denial. Workaround: N/A
The issue has been identified and a fix is being implemented.
Singapore/UK/Israel/Spain Clouds are operational
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are observing an intermittent availability issue with multiple customer-facing services. The operations team is investigating the problem.
The Customer Support portal availability issue has been resolved. The operations team is monitoring service availability.
No issues were observed during the 1-hour observation period. No further updates are expected on this thread.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
This incident has been resolved.
We are currently investigate the issue.
This incident has been resolved.
We are monitoring the system and we will provide another update by 12pm PDT with further details. Customer Impact: Customer will experience service degradation Workaround: "N/A"
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are experiencing degraded XSOAR/XSIAM performance in the US region with automation executions
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
WildFire is currently experiencing an issue in the India Cloud. We are actively working on this issue and will provide another update by 20:00 UTC with further details. Customer Impact: Delay of sample processing and verdict availability Workaround: N/A
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
WildFire is currently experiencing an issue in India Cloud. We are actively working on this issue and will provide another update by 19:00 UTC with further details. Customer Impact: Delay of sample processing and intermittent failure of quering. Workaround: N/A
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are experiencing sporadic third-party log collection performance on a small subset of tenants in the US region, affecting log collection from third-party vendors through our native third-party collectors. Marketplace integrations are not affected
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are observing some increased latency in the US West region due to the ongoing GCP outage (link below). Overall health of the region is within acceptable bounds. GCP Outage link: https://status.cloud.google.com/regional/americas#status-table
GCP is seeing recovery for affected products. We will continue monitoring the situation.
This incident has been resolved.
Incident Overview The Device Security Cloud Service is currently experiencing downstream impact due to degradation of the SLS (Security Logging Service) log forwarding and streaming service. Core device security enforcement remains fully functional, but log ingestion and visibility are delayed. This issue is isolated strictly to US regions. Current Status & Impact Impacted Services: Log forwarding and real-time log streaming, as well as downstream Device Security Cloud Service. Core security enforcement and device protection policies remain fully functional and unaffected. Affected Scope: US Regions only. Root Cause: Upstream Google Cloud Platform (GCP) resource capacity limitations. Next Steps & Mitigations Engineers from SLS team are actively working with GCP support to resolve infrastructure capacity issue. Further updates will be provided as capacity is expanded.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are investigating login service degradation on the Cloud NGFW Management Console. Note: Data plane traffic and security enforcement are not impacted by this event. Current Status: Engineers are currently investigating the issue. Next Update: 06:00 PM UTC, 19th Aug 2026
Service Degradation has been mitigated. We will continue to monitor service health.
Service Degradation has been mitigated. We will continue to monitor service health. Next Update: 08:00 PM UTC, 19th Aug 2026
We are continuing to monitor for any further issues.
The login service degradation on the Cloud NGFW Management Console has been fully resolved. All services are operating normally.
We are experiencing degraded performance in the CA region. Cortex XDR agent local protection continues to function normally.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
