Palo Alto Networks outage history

WildFire is currently experiencing an issue in the regional Clouds. We are actively working on this issue and will provide another update by with 1:00 PM UTC for frther details. Customer Impact: Service degradation. Workaround: NA

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

Customer Service Portal will be going through an unplanned emergency change management to address an issue which impacts the infrastructure. Customers may face intermittent login issues and license activation failures from 8.2.26 12:00a to 8.2.26 at 3:30a UTC.

This incident has been resolved.

Customers using Panorama to manage their Azure Cloud Native Next-Generation Firewall (CNGFW) environment may experience errors when creating or updating firewalls and services, or when utilizing logging services. We have identified the issue and are actively working on a fix. Our next update will be provided by 9:00 PM PT on August 1st, 2026

This incident has been resolved.

Incident management team is actively working the issue.

Issue was identified as NAT pool exhaustion on the firewall due to heavy traffic from a single IP. This has been remediated and services are partially restored. Incident team continuing to monitor.

This issue has been resolved and the Customer Support Portal if fully operational.

RCA in progress.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating increased error rates and latency in multiple regions.

We are continuing to investigate this issue.

We have deployed a fix and are seeing functionality begin to return to normal in some regions. We will continue to monitor the situation.

We are still seeing some intermittent issues in multiple regions, but error rates have dropped significantly. We are working to alleviate these intermittent issues now.

We are seeing full recovery in all regions now. We will continue to monitor for a few hours before resolving the incident.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We have applied a fix and are currently monitoring the system.

We are still monitoring and waiting for the system to catch up.

We are continuing to monitor the system as it catches up on the lag.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified an issue with Azure affecting the Cloud NGFW westeurope and southcentralus regions. Customers may experience failures to during autoscaling and during deployment of new resources. Current Status: Azure is currently experiencing compute capacity issues within the regions. This is impacting our ability to scale out new virtual machines. Ongoing Actions: Our engineering team is monitoring the provider’s recovery efforts and is prepared to validate service health as soon as infrastructure stabilizes. Next Update: July 13th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 13th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 15th, 8:00UTC

Update - Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 16th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 20th, 8:00UTC

Azure is still working on recovery. We are continuously monitoring their progress. Next Update: July 23th, 8:00UTC

We are impacted by a capacity issue within Azure data centers affecting Cloud NGFW in the West Europe and South Central US regions. Customers may experience failures during autoscaling, panorama migrations, migrations to premium instances, software updates or the deployment of new resources. Until the capacity issue is resolved by Microsoft: - Maintain Steady-State: Keep current resource configurations intact and postpone premium SKU migrations or panorama migrations. - Normalize Traffic: Maintain your current traffic baselines where possible to avoid triggering sudden autoscaling needs. - Defer New Deployments: Hold off on launching new resources until full capacity is restored.

We are continuing to monitor for any further issues.

Azure is still working on recovery. We are continuously monitoring their progress.

We are currently investigating this issue.

We have identified the issue and actively working on a solution.

We have applied a mitigation and currently monitoring the progress.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are aware of an ongoing AWS operational issue in the EU-NORTH-1 (Stockholm) region affecting EC2 APIs and Elastic Load Balancing. This is impacting provisioning and management operations for Cloud NGFW resources in EU-NORTH-1. Existing Cloud NGFW instances and traffic processing are not affected — the impact is limited to new instance launches and API-driven operations in this region. We are monitoring AWS's progress and will update as we learn more.

The issue has been resolved and all services are operating normally.

We are currently investigating this issue.

This incident has been resolved.

WildFire is currently experiencing an issue in the Singapore Cloud. We are actively working on this issue and will provide another update by 18:00 UTC with further details. Customer Impact: Intermittent failures may occur during the file upload process and while querying verdicts. Workaround: N/A

We are continuing to investigate this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We have identified a service disruption affecting Cloud NGFW. Customers may experience degraded performance or connectivity. Current Status: An issue within the Data Plane has triggered a degraded service interruption. Our team has initiated a high-priority incident response to restore normal traffic flow as quickly as possible. Ongoing Actions: We are currently working on the resolution. Next Update: 11:30 UTC 25th Jun 2026

This incident has been resolved.

Alerts are delayed in app2.eu stack, we are investigating.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing issues with Cortex XDR/XSIAM – EU region. We are actively working on this and will post continuous updates on the issue. The current impact is that agents in EU region are having sporadic connectivity issues to Cortex XDR. All agent side protection is still active as well as the UI connectivity

This incident has been resolved.

API Gateway is currently experiencing an issue . We are actively working on this issue and will provide another update by 3:00 AM UTC with further details.

This incident has been resolved.

Between 7:40am - 9:20am, Enterprise DLP in the US East region experienced increased latency and error rates for all traffic utilizing the EDM feature. The issue has been resolved and we are continuing to monitor the situation.