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    Pandadoc outage history

    57 recorded Pandadoc incidents since May 2022, with official updates, affected components, duration and resolution information.

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    Incident notification

    Started September 7, 2026 at 2:47 AM UTC · 13h 26m

    Pending
    Affected components
    Downloading documentsUploading documentsCreating and editing documentsSending documentsAPI
    1. September 7, 2026 at 2:47 AM UTCinvestigating

      We are receiving reports that document management features may be unavailable for some customers. You may be unable to open, download, or archive documents. We are actively investigating the issue and will share updates as soon as more information becomes available. Next update in ~30 minutes.

    2. September 7, 2026 at 2:52 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 7, 2026 at 3:35 AM UTCidentified

      We have confirmed that document management features are unavailable or degraded for affected customers. You may be unable to create, open, or download documents/templates via the app or PandaDoc API. Our team is actively working on a resolution. Next update in ~30 minutes.

    4. September 7, 2026 at 4:16 AM UTCmonitoring

      We have deployed a fix for document management features and are monitoring the system to confirm full recovery. As we finish reprocessing failed events and the service stabilizes, some customers may still briefly experience issues creating, opening, or downloading documents or templates.

    5. September 7, 2026 at 4:12 PM UTCresolved

      This incident is resolved. Document processing (private and public documents) is operating normally as of 20:28 PDT. What happened: Between 17:00 and 20:28 PDT, document processing (private and public documents) was unavailable for many customers. After receiving reports, we took action, investigated, and restored normal operation. If you were affected, please reach out to our support team with your document link if you have documents that were completed between 17:00–20:28 PDT and are missing a signed PDF — our team will generate it for you internally. Please contact our Support team if you continue to experience issues: https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support

    Inline fields may not work in the recipient view

    Started September 1, 2026 at 4:54 PM UTC · 27m

    IssuesMinor incident
    Affected components
    Public (recipient) viewPublic (recipient) view
    1. September 1, 2026 at 4:54 PM UTCmonitoring

      We have identified the root cause affecting inline fields in the recipient view for some users. We are continuing to monitor performance and will post a final update once full resolution is confirmed.

    2. September 1, 2026 at 5:19 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    3. September 1, 2026 at 5:20 PM UTCresolved

      We're all set! Inline fields are working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Some users experience issues with creation and viewing of documents

    Started August 20, 2026 at 5:03 PM UTC · 4h 39m

    OutageMajor incident
    Affected components
    Uploading documentsCreating and editing documentsSending documents
    1. August 20, 2026 at 5:03 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. August 20, 2026 at 5:20 PM UTCinvestigating

      We've mitigated the issue affecting document creation and viewing, and are no longer seeing degradation. We continue to work on identify the root cause. We'll provide a further update as we learn more.

    3. August 20, 2026 at 9:42 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Live chat is currently unavailable

    Started August 3, 2026 at 2:50 PM UTC · 3h 5m

    OutageCritical incident
    Affected components
    Support chat
    1. August 3, 2026 at 2:50 PM UTCinvestigating

      Live chat is currently unavailable due to an outage with our provider, Intercom (please see more details here https://www.finstatus.com/us-hosting). If you've submitted a support request, our team is still working through the queue, and reply times may be delayed. We appreciate your patience and will restore chat as soon as possible.

    2. August 3, 2026 at 3:18 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. August 3, 2026 at 4:40 PM UTCmonitoring

      Live chat should be available for users now. The application performance is still being monitored, and we will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

    4. August 3, 2026 at 5:55 PM UTCresolved

      Live chat is working properly, and the incident should be fully resolved.

    Document Creation via CRM Integrations

    Started July 30, 2026 at 10:35 AM UTC · 1h 26m

    Pending
    1. July 30, 2026 at 10:35 AM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. July 30, 2026 at 11:08 AM UTCidentified

      We've confirmed that the CRM document creation flow is unavailable or not working as expected for affected customers. You may experience issues with loading the PandaDoc module within CRM integrations during the document creation process. Our team is actively working to resolve it! We'll post the next update in 30 minutes.

    3. July 30, 2026 at 11:40 AM UTCidentified

      The team is continuing to work on the fix for the issue.

    4. July 30, 2026 at 12:01 PM UTCresolved

      This incident has been resolved.

    Some customers may experience Public API request failures or be unable to send documents through the platform

    Started July 15, 2026 at 3:54 PM UTC · 1h 10m

    OutageMajor incident
    Affected components
    Sending documentsAPI
    1. July 15, 2026 at 3:54 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. July 15, 2026 at 4:12 PM UTCidentified

      We have resolved the issue affecting Public API requests, and customers should now be able to use the Public API normally. We are continuing to work on the issue affecting document sending through the platform. We will provide another update as soon as more information becomes available.

    3. July 15, 2026 at 4:22 PM UTCmonitoring

      The issue has been resolved. The customers should now be able to create and send new documents through the platform and use Public API requests normally. Please note that documents created during the incident window may still be unable to be sent. We are working on unblocking these affected documents and will provide an update once they are available for sending.

    4. July 15, 2026 at 5:05 PM UTCresolved

      All set. The issue has been fully resolved. Documents created during the incident window have also been unblocked and are now available for sending.

    Limited ability in editing sent documents

    Started June 30, 2026 at 9:46 PM UTC · 23h 11m

    IssuesMinor incident
    Affected components
    Creating and editing documents
    1. June 30, 2026 at 9:46 PM UTCidentified

      We’ve identified the issue with editing sent documents and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

    2. July 1, 2026 at 12:28 PM UTCidentified

      We've confirmed that editing is currently unavailable for document sent more than 30 days ago. Affected clients may experience unresponsive editor behavior when attempting to edit such documents. Our team is actively working to resolve it.

    3. July 1, 2026 at 8:56 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Integrations are not responding; PDF won't download

    Started May 21, 2026 at 3:07 PM UTC · 57m

    OutageCritical incident
    Affected components
    CRMs & IntegrationsUploading documentsCreating and editing documents
    1. May 21, 2026 at 3:07 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. May 21, 2026 at 3:20 PM UTCmonitoring

      We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

    3. May 21, 2026 at 3:33 PM UTCinvestigating

      We’re on it! Our team has gotten to work resolving this issue to get you back on track as soon as possible. Please check back here for updates.

    4. May 21, 2026 at 4:04 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Documents won't load in the new interface

    Started May 19, 2026 at 2:30 PM UTC · 40m

    IssuesMinor incident
    Affected components
    Creating and editing documentsSending documents
    1. May 19, 2026 at 2:30 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. May 19, 2026 at 2:58 PM UTCmonitoring

      We have resolved the issue, and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

    3. May 19, 2026 at 3:09 PM UTCresolved

      We're all set! PandaDoc is working properly, and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Global application issues: document access, sending, upload and download

    Started May 6, 2026 at 7:27 PM UTC · 36m

    OutageMajor incident
    Affected components
    CRMs & IntegrationsSignupUploading documentsCreating and editing documentsMobile applicationSending documentsWebhooksWeb applicationAPIWebsitePublic (recipient) view
    1. May 6, 2026 at 7:28 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. May 6, 2026 at 8:03 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    PandaDoc is responding slowly / Templates not visible / Document creation may be affected

    Started April 30, 2026 at 8:23 PM UTC · 29m

    Pending
    Affected components
    Public (recipient) viewSending documentsUploading documentsWebsiteAPICreating and editing documentsCreating and editing documentsSending documentsAPIWebsitePublic (recipient) viewUploading documents
    1. April 30, 2026 at 8:23 PM UTCinvestigating

      We are currently investigating the issue.

    2. April 30, 2026 at 8:40 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. April 30, 2026 at 8:53 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Document Creation, Sending, Downloads, API & Integrations Disruption

    Started April 22, 2026 at 9:32 AM UTC · 1h 59m

    OutageMajor incident
    Affected components
    Uploading documents
    1. April 22, 2026 at 9:32 AM UTCinvestigating

      We are currently investigating an issue affecting multiple platform features, including document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working to identify the root cause. We will provide updates as more information becomes available.

    2. April 22, 2026 at 9:46 AM UTCidentified

      We have identified the root cause of the issue affecting document creation from templates, document sending, document status changes, file downloads, API functionality, and some third-party integrations. Our team is actively working on a fix. We will provide updates as we make progress.

    3. April 22, 2026 at 10:01 AM UTCidentified

      We are continuing to work on a fix for this issue.

    4. April 22, 2026 at 10:46 AM UTCmonitoring

      Most platform features have been restored and are operating normally. We are continuing to work on resolving the remaining issues affecting document signing and document downloads. We will provide further updates as we make progress.

    5. April 22, 2026 at 11:27 AM UTCmonitoring

      The underlying issues have been resolved, and all platform features are now operational. We are currently processing documents that were affected during the incident and did not have their PDF versions generated. Some clients may still experience errors when attempting to download documents as PDFs while this processing is ongoing. We will update the status to Resolved as soon as all affected documents have been successfully processed. Thank you for your patience.

    6. April 22, 2026 at 11:31 AM UTCresolved

      This incident has been fully resolved. All platform features, including document signing and document downloads, are now fully operational. All affected documents have been successfully processed and PDF versions are now available. We apologize for any inconvenience caused and thank you for your patience throughout this incident.

    Support messenger outage

    Started January 9, 2026 at 8:56 PM UTC · 30m

    Pending
    1. January 9, 2026 at 8:56 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved. Customers currently cannot reach support, and the support team is unable to respond.

    2. January 9, 2026 at 9:26 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Slowdown in key document operations

    Started October 27, 2025 at 4:49 PM UTC · 1h 3m

    Pending
    1. October 27, 2025 at 4:49 PM UTCinvestigating

      We are currently experiencing a slowdown in key document operations. While the system remains operational, some actions may be significantly slower than usual. Our team is actively working to resolve the issue, and we expect improvements as soon as possible.

    2. October 27, 2025 at 5:52 PM UTCresolved

      This incident has been resolved.

    PandaDoc application won't load

    Started October 20, 2025 at 1:34 PM UTC · 32m

    OutageMajor incident
    Affected components
    CRMs & IntegrationsPublic (recipient) viewSending documentsCRMs & IntegrationsSignupWebhooksUploading documentsWebsiteAPICreating and editing documentsCreating and editing documentsMobile applicationSending documentsWebhooksWeb applicationWeb applicationMobile applicationSignupAPIWebsitePublic (recipient) viewUploading documents
    1. October 20, 2025 at 1:34 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 20, 2025 at 1:55 PM UTCmonitoring

      We have resolved the issue and PandaDoc users should now be able to use the application normally. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

    3. October 20, 2025 at 2:06 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Document access in editor

    Started July 28, 2025 at 4:02 PM UTC · 35m

    IssuesMinor incident
    Affected components
    Uploading documentsCreating and editing documentsSending documents
    1. July 28, 2025 at 4:02 PM UTCidentified

      We’ve identified the issue and are already working on a fix. We appreciate your patience and will post updates here as soon as possible. Stay tuned!

    2. July 28, 2025 at 4:37 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Issue with Identity Verification (Persona)

    Started June 12, 2025 at 7:13 PM UTC · 13h 12m

    IssuesMinor incident
    1. June 12, 2025 at 7:13 PM UTCinvestigating

      We’re currently experiencing issues with identity verification due to an incident on our third-party provider’s side (Persona). Impact: Notarization: Persona verification is unavailable. Workaround: Please use Personally Known verification instead. Document Verification (ID Check): ID Check for Advanced Verification may not function as expected. Workaround: You can switch the recipient’s verification method to another available type, such as Knowledge-Based Authentication (KBA). Instructions: KBA Setup Guide We recommend using these alternatives until the issue with Persona is resolved. Our team is monitoring the situation closely.

    2. June 13, 2025 at 8:25 AM UTCresolved

      This incident has been resolved.

    Document search results are not loaded

    Started April 23, 2025 at 2:30 PM UTC · 7h 48m

    OutageMajor incident
    Affected components
    CRMs & IntegrationsSending documents
    1. April 23, 2025 at 2:30 PM UTCinvestigating

      We are actively investigating the ongoing issue. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. April 23, 2025 at 3:17 PM UTCinvestigating

      The Pipedrive integration should be back and running! If the issue persists on your end, please reconnect the integration from PandaDoc's end -> Settings -> Integrations (clear the "Cached images and files" for "All Time" period and if anything goes wrong during the reconnect and try again). The team is doing their best to resolve the search issue, thank you for your patience!

    3. April 23, 2025 at 7:33 PM UTCinvestigating

      The development team carries on the investigation and is putting all the possible effort in pursuit to restore the search functionality. Check back here for updates and we will get this back on track as soon as possible!

    4. April 23, 2025 at 10:18 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).

    Documents creation issue

    Started March 5, 2025 at 1:53 PM UTC · 3h 24m

    OutageMajor incident
    Affected components
    Creating and editing documents
    1. March 5, 2025 at 1:53 PM UTCinvestigating

      We are actively investigating the ongoing issue with document creation from existing templates and loading of Templates and CLIs lists. Please check back here for updates, and we appreciate your patience while we get this resolved.

    2. March 5, 2025 at 2:50 PM UTCidentified

      We have identified the cause of the issue and are currently in the process of implementing a solution. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

    3. March 5, 2025 at 4:20 PM UTCidentified

      The search for template function has been disabled to aid our efforts to quickly implement a solution for the affected services. Please check back here for updates, and we appreciate your continued patience while we get this resolved.

    4. March 5, 2025 at 5:16 PM UTCresolved

      We are all set! All affected services are now operational. Users will now be able to create documents from existing templates, as well as open template and CLI lists. We will continue monitoring services. If you continue to experience issues with this, please contact our Support team

    Thumbnails generation can work with delays

    Started February 26, 2025 at 4:42 PM UTC · 3h 35m

    Pending
    1. February 26, 2025 at 4:42 PM UTCmonitoring

      Thumbnails generation can work with delays. We're still monitoring the application performance and will post a final “ALL SET” message once we’ve confirmed the issue is fully resolved.

    2. February 26, 2025 at 8:17 PM UTCresolved

      We're all set! PandaDoc is working properly and the incident has been fully resolved. If you continue to experience issues with this, please contact our Support team (https://support.pandadoc.com/en/articles/9715061-how-to-contact-pandadoc-support).