Panopto outage history

October 22, 2026 8:03PM UTC Investigating - The Panopto NA Cloud is experiencing an increased error rate on the Panopto site. We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 1 hour. What does this mean? You may experience increased error rates accessing Panopto . October 22, 2026 9:01PM UTC Resolved - The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week.

October 15, 2026 10:54PM UTC Monitoring - The Panopto NA Cloud experienced an increased error rate across the website for approximately 6 minutes, beginning at 22:28 UTC. The site has since recovered and is operational. We’re sorry for this interruption. Our cloud operations team is investigating the issue urgently, and we’ll update here as soon as we know more. Our next update will be within 60 minutes. What does this mean? Customers may have experienced errors accessing their Panopto site. October 15, 2026 11:53PM UTC Resolved - The Panopto NA Cloud has been stable, and metrics have remained normal since our last update. We are resolving this incident, and Panopto engineers are completing a root cause analysis, which we will post here within the next week. October 22, 2026 8:58PM UTC Resolved - On October 15, 2026, from 22:28 UTC to 22:34 UTC, the Panopto NA Cloud experienced degraded performance and temporary service disruption due to an unexpected database resource contention issue. During this time, customers may have experienced errors and difficulty accessing the site. We sincerely apologize for the delays customers experienced when accessing the site. To prevent a recurrence, we are optimizing background database processes, improving resource management, and enhancing our monitoring and alerting capabilities.

October 12, 2026 12:59PM UTC Resolved - The Panopto NA Cloud experienced degraded performance when using various site features. This issue was identified and subsequently mitigated. The cloud has been stable, and metrics have remained normal. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. October 20, 2026 3:02PM UTC Resolved - On October 12, 2026, from 12:04 UTC to 12:32 UTC, the Panopto NA Cloud experienced degraded performance and temporary service disruption due to an unexpected database resource contention issue. During this time, customers may have experienced errors and difficulty accessing the site. We sincerely apologize for the delays customers experienced when accessing the site. To prevent a recurrence, we are optimizing background database processes, improving resource management, and enhancing our monitoring and alerting capabilities.

October 5, 2026 10:22AM UTC Investigating - Incident Details: We are investigating a site outage on the Panopto EU Cloud. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 15 minutes. What does this mean? During a site outage, end users may be unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings. October 5, 2026 10:37AM UTC Investigating - The Panopto EU Cloud is continuing to experience a major site availability outage. Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 15 minutes. October 5, 2026 10:51AM UTC Monitoring - The Panopto EU Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes. October 5, 2026 11:43AM UTC Monitoring - The Panopto EU Cloud is still available for all users. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 2 hours. October 5, 2026 12:29PM UTC Investigating - The Panopto EU Cloud is experiencing a major site availability outage for a subset of customers. Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 15 minutes. October 5, 2026 12:46PM UTC Investigating - The Panopto EU Cloud is continuing to experience a major site availability outage for a subset of users. Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 15 minutes. October 5, 2026 12:58PM UTC Monitoring - The Panopto EU Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. We apologize for the inconvenience. Our next update will be within 60 minutes. October 5, 2026 1:52PM UTC Resolved - The Panopto EU Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. October 19, 2026 4:18PM UTC Resolved - On 2026-10-05 from 10:04 UTC to 12:40 UTC, the Panopto EU Cloud experienced a site availability outage. Our cloud operations team has resolved the issue. RCA: The incident was caused by resource constraints within a backend system, which led to processing timeouts during a period of high internal workload. Service was restored at 12:40 UTC. We have increased capacity for the affected system and are making further changes to how internal workloads are managed to improve platform resilience and prevent recurrence.

October 19, 2026 10:03AM UTC Monitoring - The service disruption affecting a subset of Panopto NA Cloud customers has been resolved, and all services are now fully restored. The source of the outage has been mitigated, and our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes. October 19, 2026 11:01AM UTC Monitoring - Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 2 hours. October 19, 2026 12:49PM UTC Resolved - The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

October 6, 2026 2:06PM UTC Investigating - Incident Details: We are investigating a site outage on the Panopto EU Cloud for a subset of sites. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings. October 6, 2026 2:39PM UTC Investigating - The Panopto EU Cloud is continuing to experience a major site availability outage. Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 30 minutes. October 6, 2026 3:03PM UTC Monitoring - The Panopto EU Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes. October 6, 2026 4:14PM UTC Resolved - The Panopto EU Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. October 19, 2026 12:33PM UTC Resolved - On 2026-10-06 from 13:23 UTC to 14:38 UTC, the Panopto EU Cloud experienced a site availability outage. Our cloud operations team has resolved the issue. RCA: The incident was caused by resource constraints within a backend system, which led to processing timeouts during a period of high internal workload. Service was restored at 14:38 UTC. We have increased capacity for the affected system and are making further changes to how internal workloads are managed to improve platform resilience and prevent recurrence.

October 8, 2026 12:28PM UTC Identified - The Panopto EU Cloud is experiencing an increased error rate in search. Our cloud operations team has identified the source of the increased error rates. We are working on a mitigation for the issue, and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Attempts to search videos or other content on the site may fail. October 8, 2026 12:54PM UTC Identified - The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 60 minutes. October 8, 2026 1:14PM UTC Monitoring - Our cloud operations team is continuing to monitor cloud metrics to ensure the issue is resolved. Our next update will be within 4 hours. October 8, 2026 6:15PM UTC Resolved - The Panopto EU Cloud search has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

September 23, 2026 11:13PM UTC Identified - The Panopto NA Cloud is experiencing performance degradation in archived content restoration processing. The source of the performance degradation has been identified. Our cloud operations team applied a change to mitigate the issue and is monitoring performance metrics to ensure it is resolved. Our next update will be within 24 hours. September 28, 2026 3:07PM UTC Resolved - The Panopto NA Cloud archive restoration system has been stable, and metrics have remained normal since our last update. We are resolving this incident, and Panopto engineers are completing a full root cause analysis, which we will post here within the next week. October 5, 2026 11:57PM UTC Resolved - Beginning on 2026-09-16 and continuing until 2026-09-23 21:42 UTC, the Panopto NA Cloud experienced degraded performance when restoring archived videos. Our cloud operations team applied a mitigation to address the issue. All delayed restorations were completed shortly after the mitigation was implemented, and processing has since resumed as normal. We sincerely apologize for the extended delays customers experienced when restoring archived videos during this period. RCA: An issue in the service that manages archive restorations caused some restoration requests to stall. To prevent a recurrence, our engineering team implemented a temporary fix and will prioritize a permanent fix for the underlying cause.

September 28, 2026 1:59PM UTC Investigating - The Panopto EU Cloud is experiencing performance degradation. We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue, and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? General performance may be degraded at times while accessing our EU Cloud sites. September 28, 2026 2:31PM UTC Investigating - The Panopto EU Cloud is experiencing performance degradation. We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue, and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? General performance may be degraded at times while accessing our EU Cloud sites. September 28, 2026 2:48PM UTC Monitoring - The source of the earlier performance degradation has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue is resolved. Our next update will be within 60 minutes. September 28, 2026 3:47PM UTC Resolved - The Panopto EU Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week.

August 20, 2026 4:07AM UTC Investigating - Panopto Knowledge Insights Dashboards are currently unavailable. Customers can continue accessing the standard reports in the application. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. August 20, 2026 4:31AM UTC Resolved - The source of the Knowledge Insights disruption has been resolved. Our cloud operations team will continue to monitor the system closely. We will post a full RCA within one week.

August 7, 2026 6:29PM UTC Identified - Incident Details: We are investigating a site outage on the Panopto AU Cloud. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 15 minutes. What does this mean? During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings. August 7, 2026 6:49PM UTC Monitoring - The Panopto Clouds are stable and metrics have remained normal since our last update. The Panopto Engineering Team is monitoring the site closely. We will post an update in an hour. August 7, 2026 7:32PM UTC Resolved - The Panopto Clouds are stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. August 17, 2026 9:24PM UTC Resolved - On 2026-08-07 between 18:04 UTC and 18:30 UTC, the Panopto AU Cloud experienced a site availability outage. Our cloud operations team has resolved the issue. RCA: During routine database maintenance, an automated restart process caused a brief processing backlog on our primary servers, temporarily preventing access to the application. Services returned to normal automatically once the maintenance cycle concluded, and our Cloud Operations team verified system stability. Next Steps: Our engineering team is updating our maintenance sequences to isolate database updates and ensure future background maintenance does not impact live application performance.

July 13, 2026 6:50AM UTC Monitoring - The Panopto NA Cloud experienced a performance degradation in general website usage. Our cloud operations team has investigated the issue, and the source of the performance degradation has been mitigated. We are monitoring performance metrics to ensure the issue is resolved and we’ll update here as soon as we know more. Our next update will be within 24 hours. What does this mean? During the period of degraded performance, general website performance was slower and some operations may have timed out and failed. July 14, 2026 3:14PM UTC Resolved - The Panopto Clouds are stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. July 21, 2026 12:02AM UTC Resolved - On 2026-07-13 from 05:48 UTC to 06:00 UTC, the Panopto North American (NA) Cloud experienced a brief service interruption. During this time, customers may have experienced difficulty or a temporary inability to access the service, including uploading or viewing content. We sincerely apologize for any inconvenience this caused. RCA: The disruption was caused by a large volume of concurrent updates to the database that led to a resource lock preventing further requests from being processed. Once the contention was resolved, the service returned to normal without intervention. To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying improved concurrency controls to better handle high volumes of concurrent operations.

July 16, 2026 1:58PM UTC Resolved - The Panopto AP Cloud experienced an increased rate of errors rate in general website usage 13:03 UTC to 13:09 UTC. We’re sorry for this interruption. Our cloud operations team has confirmed the site is operational and metrics are stable. We will provide a root cause analysis within one week.

June 11, 2026 9:50PM UTC Investigating - Incident Details: We are investigating a video streaming outage on all Panopto Cloud sites. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 15 minutes. What does this mean? During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings. June 11, 2026 10:02PM UTC Monitoring - The Panopto Clouds are now fully operational for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes. June 11, 2026 10:08PM UTC Resolved - The Panopto Clouds are stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. June 17, 2026 9:59PM UTC Resolved - On 2026-06-11 from 20:35 UTC to 21:50 UTC, the Panopto Production Cloud experienced a global video playback disruption. During this time, customers will have experienced a complete playback stoppage, where media files and videos across global regions failed to load. RCA: The incident was caused by an unintentional configuration adjustment made within our primary storage management console, which inadvertently impacted permissions required for our media streaming delivery system to serve video segments. This resulted in immediate playback errors. Once the issue was isolated, our Cloud Operations team coordinated an immediate rollback strategy and successfully reversed the configuration to restore full streaming functionality. To prevent a recurrence of this issue, the Cloud Operations team is restructuring our internal infrastructure permissions to tightly isolate and restrict storage configuration settings to authorized CloudOps deployment pathways. This added safeguard ensures that accidental adjustments of this nature cannot be executed or impact service availability.

June 17, 2026 7:37PM UTC Resolved - The Panopto NA Cloud experienced search performance degradation from 18:37 UTC to 18:56 UTC. Our cloud operations team identified and investigated a brief performance degradation in Panopto's search functionality, beginning at 18:37 UTC. Additional resources were allocated, and the issue was mitigated, with search performance being back to full capacity as of 18:56 UTC. The alert is being closed at this time, and a full RCA will be posted within 7 days. What does this mean? New or modified content may have taken longer than expected to appear in search results.

April 16, 2026 9:48AM UTC Investigating - We are experiencing increased error rates in Knowledge Insights across all cloud regions Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 30 minutes. What does this mean? Knowledge insights widgets show “Query failed” April 16, 2026 10:17AM UTC Investigating - We are continuing to experience increased error rates in Knowledge Insights across all cloud regions Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause. Our next update will be within 30 minutes. April 16, 2026 10:48AM UTC Investigating - We are continuing to experience increased error rates in Knowledge Insights across all cloud regions Our engineering team is actively investigating this issue with urgent priority. Please bear with us while we continue to investigate the cause. Our next update will be within 30 minutes. April 16, 2026 11:16AM UTC Monitoring - The source of the increased error rates has been mitigated. Our cloud operations team is monitoring cloud metrics to ensure the issue is resolved. Our next update will be within 60 minutes. April 16, 2026 12:15PM UTC Resolved - Panopto Knowledge Insights has been stable across all cloud regions and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week. April 24, 2026 10:51AM UTC Resolved - On 2026-04-16 from 09:00 UTC to 11:16 UTC, the Panopto Cloud experienced a service disruption affecting the Knowledge Insights feature across all regions. During this time, customers may have encountered errors or been unable to access data within Knowledge Insights dashboards. RCA: The disruption was caused by a synchronization error during a routine update to our backend reporting services. A specific configuration parameter did not update as expected, which prevented the dashboard interface from successfully retrieving data from the reporting engine. To prevent a recurrence, we are refining our service deployment strategy to include more granular validation of connection parameters. Additionally, we are implementing enhanced, real-time monitoring and automated alerting specifically for Knowledge Insights data pathways to ensure faster detection and resolution of connectivity issues.

March 23, 2026 6:51PM UTC Investigating - The Panopto NA Cloud experienced increased error rates between 6:25 and 6:27pm UTC (2:25pm-2:27pm EDT). We’re sorry for this interruption. Our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 60 minutes. What does this mean? General website usage may have been unstable during the stated period. The site recovered automatically at 6:27pm UTC (2:27pm EDT) and remains stable. We apologize for the interruption and will continue to monitor the performance of the site. March 23, 2026 7:37PM UTC Resolved - The Panopto NA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident and Panopto engineers are completing a root cause analysis, which we will post here, within the next week. We apologize for the inconvenience and thank you for your partnership.

March 16, 2026 2:22PM UTC Scheduled - Our Panopto Cloud services are scheduled for essential database maintenance and enhancements on Saturday, March 21st, 2026. These updates necessitate a period of downtime, which is projected to last up to three (3) hours. The scheduled downtime will occur according to the following regional times: AU: Sun, Mar 22 (2:00 am – 4:00 am) AEDT [UTC: Sat, 3:00 pm – 5:00 pm] AP: Sun, Mar 22 (1:00 am – 3:30 am) SGT [UTC: Sat, 5:00 pm – 7:30 pm] JP: Sun, Mar 22 (4:30 am – 6:00 am) JST [UTC: Sat, 7:30 pm – 9:00 pm] EU: Sat, Mar 21 (Sat, 10:00 pm – 1:00 am) CET [UTC: 9:00 pm – 12:00 am] CA: Sat, Mar 21 (10:30 pm – 12:30 am) EDT [UTC: Sun, 2:30 am – 4:30 am] NA: Sun, Mar 22 (12:30 am – 3:30 am) EDT [UTC: Sun, 4:30 am – 7:30 am] During this maintenance window, access to videos on your Panopto site will be unavailable. Furthermore, any attempts to upload new content from recording clients will result in a "Server unable to connect" error message. March 21, 2026 3:00PM UTC Active - Scheduled maintenance is starting. March 22, 2026 7:30AM UTC Completed - Scheduled maintenance is complete.

March 2, 2026 2:16AM UTC Investigating - We are experiencing intermittent error rates with Panopto search in our North American cloud. Our cloud operations team is urgently investigating the issue and we'll update here as soon as we know more. We apologize for the disruption. Our next update will be within 30 minutes. March 2, 2026 2:42AM UTC Resolved - The search issue on the Panopto NA Cloud has been resolved and metrics have returned to normal. We are resolving this incident and Panopto engineers are completing a full root cause analysis, which we will post here, within the next week. We truly appreciate your partnership and patience.

February 23, 2026 5:50PM UTC Investigating - Incident Details: We are investigating a site outage on the Panopto CA Cloud. We’re sorry for this interruption, our cloud operations team is urgently investigating the issue and we’ll update here as soon as we know more. Our next update will be within 15 minutes. What does this mean? During a site outage, end users are unable to access the service meaning they are unable to access your site, nor view, edit or upload new recordings. February 23, 2026 6:05PM UTC Investigating - The Panopto CA Cloud is continuing to experience a major site availability outage. Our engineering team is actively investigating this issue with urgent priority. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 15 minutes. February 23, 2026 6:19PM UTC Identified - The Panopto CA Cloud is continuing to experience a site availability outage. Our cloud operations team has identified the source of the outage and is working on a mitigation for this issue for immediate deployment. Sites are currently accessible, but access may be interrupted again. Apologies again for this disruption, please bear with us while we work to restore service as our number one priority. Our next update will be within 15 minutes. February 23, 2026 6:33PM UTC Identified - The Panopto CA Cloud is now available for all users. The source of the outage has been mitigated. Our cloud operations team is monitoring performance metrics to ensure the issue remains resolved. Our next update will be within 60 minutes. February 23, 2026 7:32PM UTC Resolved - The Panopto CA Cloud has been stable and metrics have remained normal since our last update. We are resolving this incident, and Panopto engineers are completing a full root cause analysis, which we will post here within the next week. February 28, 2026 1:04AM UTC Resolved - On 2026-02-23, from 17:50 UTC to 18:33 UTC, customers on the Panopto CA Cloud experienced a service interruption. During this period, customers may have experienced temporary difficulties accessing the system, including viewing and recording videos. We sincerely apologize for any inconvenience this caused. RCA: The disruption was caused by high CPU utilization in our data layer, which led to resource contention and site unresponsiveness. Once the source was identified, a database failover was executed, and the service immediately returned to normal. To prevent a recurrence of this issue, our engineering teams are implementing database query optimizations and deploying enhanced concurrency controls to better handle high concurrent workloads.