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    Papertrail outage history

    50 recorded Papertrail incidents since May 2022, with official updates, affected components, duration and resolution information.

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    Delayed log ingestion

    Started November 18, 2025 at 1:59 PM UTC · 4h 38m

    IssuesMinor incident
    Affected components
    WebsiteLog CollectionSearch AlertsLog Search
    1. November 18, 2025 at 1:59 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. November 18, 2025 at 3:20 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 18, 2025 at 6:37 PM UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Started November 5, 2025 at 7:32 PM UTC · 4h 18m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. November 5, 2025 at 7:32 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 5, 2025 at 11:50 PM UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Started November 3, 2025 at 1:48 PM UTC · 1d 5h

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. November 3, 2025 at 1:48 PM UTCinvestigating

      We are currently investigating this issue.

    2. November 4, 2025 at 7:10 PM UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Started October 31, 2025 at 3:15 PM UTC · 3h 36m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. October 31, 2025 at 3:15 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 31, 2025 at 6:51 PM UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Started October 31, 2025 at 2:48 AM UTC · 38m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. October 31, 2025 at 2:48 AM UTCinvestigating

      We are currently investigating this issue.

    2. October 31, 2025 at 3:26 AM UTCresolved

      This incident has been resolved.

    Alerts delayed

    Started October 20, 2025 at 4:02 PM UTC · 2h 33m

    IssuesMinor incident
    Affected components
    Search Alerts
    1. October 20, 2025 at 4:02 PM UTCidentified

      Alerts service disruption due outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. October 20, 2025 at 6:07 PM UTCidentified

      The alert service latencies have returned to normal, but changes to port destinations are delayed.

    3. October 20, 2025 at 6:36 PM UTCresolved

      This incident has been resolved.

    Alerts delayed

    Started October 20, 2025 at 9:34 AM UTC · 1h 27m

    IssuesMinor incident
    Affected components
    Search Alerts
    1. October 20, 2025 at 9:34 AM UTCinvestigating

      Alerts delayed due to outage at provider: https://health.aws.amazon.com/health/status#multipleservices-us-east-1_1760944260

    2. October 20, 2025 at 9:36 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 20, 2025 at 11:01 AM UTCresolved

      This incident has been resolved.

    Delayed logs and search alerts

    Started August 21, 2025 at 5:56 PM UTC · 2h 11m

    IssuesMinor incident
    Affected components
    Search AlertsLog Search
    1. August 21, 2025 at 5:56 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 21, 2025 at 7:18 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 21, 2025 at 8:07 PM UTCresolved

      This incident has been resolved.

    Some logs delivered from the Heroku AddOn may not arrive.

    Started July 9, 2025 at 11:31 PM UTC · 22m

    IssuesMinor incident
    Affected components
    Log Collection
    1. July 9, 2025 at 11:31 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. July 9, 2025 at 11:54 PM UTCresolved

      This incident has been resolved.

    Delayed log ingestion and alerts

    Started July 7, 2025 at 8:36 AM UTC · 2h 8m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. July 7, 2025 at 8:36 AM UTCinvestigating

      We are currently investigating this issue.

    2. July 7, 2025 at 10:44 AM UTCresolved

      This incident has been resolved.

    Logs from some of the applications on Heroku platform are not received in Papertrail

    Started June 10, 2025 at 8:28 AM UTC · 17h 14m

    OutageMajor incident
    Affected components
    Log Collection
    1. June 10, 2025 at 8:28 AM UTCmonitoring

      We are observing an issue with log delivery from Heroku to Papertrail due to an ongoing Heroku incident. This may affect a subset of customers using the Heroku plug-in to send logs to Papertrail. More details on the Heroku incident are available at https://status.heroku.com/incidents/2822.

    2. June 10, 2025 at 6:55 PM UTCmonitoring

      The Heroku incident is not yet resolved but log delivery from Heroku to Papertrail is nearly back to normal.

    3. June 11, 2025 at 1:42 AM UTCresolved

      Log delivery from Heroku to Papertrail has returned to normal. If it appears that Heroku isn't sending logs to your Papertrail account please follow the instructions at https://status.heroku.com/incidents/2822 and/or contact Heroku support.

    Alert Delivery

    Started May 6, 2025 at 9:20 AM UTC · 1h 7m

    IssuesMinor incident
    Affected components
    Search Alerts
    1. May 6, 2025 at 9:20 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 6, 2025 at 10:09 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 6, 2025 at 10:26 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 6, 2025 at 10:26 AM UTCresolved

      This incident has been resolved.

    Delays in log ingestion

    Started March 18, 2025 at 8:41 PM UTC · 2h 23m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. March 18, 2025 at 8:41 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 18, 2025 at 10:12 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 18, 2025 at 10:50 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 18, 2025 at 11:04 PM UTCresolved

      This incident has been resolved.

    Delay in log ingestion

    Started February 27, 2025 at 2:45 PM UTC · 41m

    IssuesMinor incident
    Affected components
    Log CollectionLog Search
    1. February 27, 2025 at 2:45 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 27, 2025 at 3:17 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 27, 2025 at 3:17 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 27, 2025 at 3:26 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. February 27, 2025 at 3:26 PM UTCresolved

      This incident has been resolved.

    Some Search Alerts searched partial data.

    Started January 24, 2025 at 9:30 PM UTC · 0m

    IssuesMinor incident
    1. January 24, 2025 at 11:32 PM UTCresolved

      From 21:49 to 22:43 on 2025-01-24 UTC some Search Alerts searched partial data

    Delay in log ingestion

    Started December 5, 2024 at 2:05 AM UTC · 59m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. December 5, 2024 at 2:05 AM UTCinvestigating

      We are currently investigating this issue.

    2. December 5, 2024 at 2:49 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 5, 2024 at 3:04 AM UTCresolved

      This incident has been resolved.

    Delayed log ingestion

    Started November 9, 2024 at 1:42 AM UTC · 27m

    IssuesMinor incident
    Affected components
    Log CollectionSearch AlertsLog Search
    1. November 9, 2024 at 1:42 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 9, 2024 at 1:58 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. November 9, 2024 at 2:09 AM UTCresolved

      This incident has been resolved.

    papertrailapp.com is unavailable

    Started October 21, 2024 at 1:46 PM UTC · 58m

    OutageCritical incident
    Affected components
    Website
    1. October 21, 2024 at 1:46 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 21, 2024 at 2:30 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 21, 2024 at 2:33 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 21, 2024 at 2:44 PM UTCresolved

      This incident has been resolved.

    Log ingestion delayed

    Started October 16, 2024 at 7:37 PM UTC · 1h 25m

    IssuesMinor incident
    Affected components
    Search AlertsLog Search
    1. October 16, 2024 at 7:37 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 16, 2024 at 8:17 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 16, 2024 at 8:49 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 16, 2024 at 9:02 PM UTCresolved

      This incident has been resolved.

    Connections to web site delayed or timing out

    Started August 20, 2024 at 10:49 PM UTC · 28m

    OutageMajor incident
    Affected components
    Website
    1. August 20, 2024 at 10:49 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 20, 2024 at 10:55 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 20, 2024 at 11:17 PM UTCresolved

      This incident has been resolved.