Parentsquare outage history

Starting at about 6:00 AM PT (9:00 AM ET), some ParentSquare users, mostly on school and district networks, have been seeing "Slow down" errors or slow page loads on the web and mobile apps. Our team has traced it to an unusually high volume of sign-in requests coming from some networks, which set off our traffic protections. We're continuing to investigate.

We have identified the cause of the issue and are implementing a mitigation.

Starting at about 6:00 AM PT (9:00 AM ET), some users, saw "Slow down" errors and slow page loads caused by an unusually high volume of automated sign-in traffic. That traffic has dropped sharply since about 6:40 AM PT, and page speed is back to normal for most users. We're closely monitoring and preparing further protections in case the traffic returns.

ParentSquare is operating normally. This morning, starting at about 9:00 AM ET (6:00 AM PT), an unusually large surge of traffic hit our sign-in service. Some users had slow page loads and errors on web and mobile. Some users also saw "Slow down" messages when our protective rate limits blocked their network along with the automated traffic. Page load times and error rates were back to normal by about 9:45 AM ET.

We are aware of a service disruption with the Aeries SIS starting around 5 PM Pacific that appears to have prevented attendance notices being sent for some districts. We are monitoring the service disruption.

This incident has been resolved. An outage at our data provider Aeries kept some schools' attendance notices from sending between 5:00 and 5:40 PM PT. Those notices were resent to families starting at 7:50 PM PT. Attendance notices are now sending normally. We apologize for the delay.

We are investigating reports that the Smart Sites AI Assistant may be responding to questions with out-of-date content. The most recent content corpus available to the AI Assistant is as of October 7. We will provide an update shortly.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of intermittent crashes affecting the ParentSquare iOS app. Our Engineering Team is actively investigating the issue and monitoring recovery.

We are seeing recovery from the intermittent crashes affecting the ParentSquare iOS app. Our engineering team will continue monitoring for any recurrence.

The issue affecting some of our users of our iOS app has been resolved. We will continue to monitor for any further issues.

We are investigating reports of slowness and intermittent errors in ParentSquare. Some pages, including feeds, may load slowly or fail to load. Our team is actively working to identify the cause, and we will provide an update shortly.

A fix has been implemented and ParentSquare is recovering. Pages should now be loading normally. We are continuing to monitor to make sure performance remains stable.

The issue has been identified, and we are working on a fix.

This incident has been resolved.

Some users are experiencing issues with the Canva design picker in Studio

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports that some phone calls that are sent to voicemail may not contain audio. When recipients play back the voicemail, they may hear silence instead of the recorded message. We are working to identify the cause and will provide an update shortly.

We have identified the cause of the voicemail audio issue. The problem is limited to a subset of phone calls routed through one of our providers. We have opened a support case with the provider and are evaluating options. We will provide another update within the next hour.

We have implemented a fix and are monitoring the results.

We confirmed that the issue has been resolved.

One of our SMS and voice call providers has reported an incident. We are investigating and we will provide an update shortly.

We are continuing to investigate this issue.

We are monitoring texts and phone calls as the provider incident continues.

We confirmed that the issue has been resolved.

Smart Sites is currently experiencing slower than usual site loading times. Our engineering team is investigating the issue.

This incident has been resolved.

We are currently investigating an issue with the calendar events component not populating. The team is working on a fix.

A fix has been implemented and we are monitoring the results.

We've verified the fix. Calendars now display normally.

Some outbound Virtual Phone calls are not connecting or are going straight to voicemail. We have identified the cause as carrier spam filtering applied to the numbers these calls are placed from. We are working with our voice provider and with the carrier analytics providers to rectify the issue and restore normal delivery. This is unfolding with great urgency, and we expect increasing resolution to this issue in the coming days.

We are continuing to investigate this issue.

Over the weekend, we continued to work with our carrier and a fix has been applied that significantly improves outbound Virtual Phone call delivery. We are monitoring performance today.

We confirmed that outbound Virtual Phone call delivery has returned to normal performance.

We are aware that ParentSquare's support webform is currently unavailable. Our other support channels are up and running. We apologize for the inconvenience and are actively investigating the issue.

We have identified that the webform outage is related to a recent theme change. We are working on a fix. Please continue to use our other support channels

We are continuing to work on a fix for this issue. We will post another update within the next hour.

This incident has been resolved.

We are investigating reports that document folders in Smart Sites may appear empty and that new document uploads are failing. We will provide an update shortly.

We have identified the cause of the issue and are implementing a fix.

The issue has now been resolved.

ParentSquare was temporarily unavailable for some users during an approximately 25 minute time period following a feature release. The team identified the root cause of the performance degradation and rolled back the feature. ParentSquare is now fully operational.

We are investigating reports that some users are not receiving phone calls as quickly as expected. We will provide an update shortly.

We are continuing to investigate reports that some users are not receiving phone calls as quickly as expected. We will provide another update shortly.

We have completed our investigation and determined that phone calls were operating normally during this time.

This incident has been resolved.

We are investigating reports that some users are not receiving text messages as quickly as expected. We will provide an update shortly.

We have identified the cause of the issue and are implementing a fix.

We have implemented a fix and are monitoring the results.

We confirmed that the issue has been resolved.

We will be performing emergency maintenance today, April 24, at 10:45 AM Pacific Time/1:45 PM Eastern Time. We expect downtime to be limited to 2 minutes, but are reserving up to 5 minutes. During this time, ParentSquare and all related services will be unavailable. We apologize for the short notice. There is instability with one of our underlying system components hosted by AWS, and we are conducting this emergency maintenance to maintain the reliability of the system.

We are continuing to work on a fix for this issue.

The maintenance is complete and all systems are operating normally.

We received reports that ParentSquare was unavailable for some users. We have implemented a fix and have confirmed that this issue has been resolved.

We received reports of users getting 500 errors when accessing Admin pages on ParentSquare. Engineers investigated and quickly resolved the issue.