Payrange outage history and incident timeline

Outage

Started July 23, 2026 at 3:04 PM UTC 12h 20m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

July 23, 2026 at 3:04 PM UTCinvestigating
We are currently investigating the issue.
July 23, 2026 at 3:34 PM UTCinvestigating
We are continuing to investigate the issue.
July 23, 2026 at 5:35 PM UTCinvestigating
Our App continues to be down. We are working on the issue and do not have an estimated recovery time yet. The Manage web console is operating.
July 23, 2026 at 6:51 PM UTCinvestigating
We are continuing to investigate this issue.
July 23, 2026 at 6:59 PM UTCmonitoring
A fix has been implemented, and we are monitoring the situation.
July 24, 2026 at 3:25 AM UTCresolved
This incident has been resolved.

Outage

Started January 26, 2025 at 7:10 PM UTC 49m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

January 26, 2025 at 7:10 PM UTCinvestigating
We are currently investigating the issue.
January 26, 2025 at 7:41 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 26, 2025 at 7:44 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
January 26, 2025 at 8:00 PM UTCresolved
This incident has been resolved.

System Outage

Started April 8, 2024 at 7:56 PM UTC 51m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

April 8, 2024 at 7:56 PM UTCinvestigating
We are currently investigating this issue.
April 8, 2024 at 8:25 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 8, 2024 at 8:28 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 8, 2024 at 8:48 PM UTCresolved
This incident has been resolved.

System outage

Started April 7, 2024 at 8:02 PM UTC 1h 33m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

April 7, 2024 at 8:02 PM UTCinvestigating
We are currently investigating an outage.
April 7, 2024 at 8:35 PM UTCinvestigating
We are continuing to investigate the issue.
April 7, 2024 at 9:07 PM UTCinvestigating
We are working diligently to identify the issue.
April 7, 2024 at 9:19 PM UTCinvestigating
We have implemented a fix and are monitoring.
April 7, 2024 at 9:35 PM UTCresolved
This incident has been resolved.

Android App unable to reach server

Started February 10, 2023 at 4:12 AM UTC 2h 13m

OutageMajor incident

Affected components

Mobile Apps

February 10, 2023 at 4:12 AM UTCinvestigating
We are currently investigating an issue which is affecting our Android App (all versions). It is unable to reach our servers. IOS App is not affected.
February 10, 2023 at 5:00 AM UTCinvestigating
We are continuing to investigate this issue.
February 10, 2023 at 5:28 AM UTCidentified
The issue has been identified and a fix is being implemented.
February 10, 2023 at 6:20 AM UTCmonitoring
Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.
February 10, 2023 at 6:25 AM UTCresolved
This incident has been resolved. Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.

Outage

Started May 3, 2022 at 2:11 AM UTC 30m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

May 3, 2022 at 2:11 AM UTCinvestigating
We are currently investigating this issue.
May 3, 2022 at 2:31 AM UTCidentified
The issue has been identified and a fix is being implemented.
May 3, 2022 at 2:36 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
May 3, 2022 at 2:42 AM UTCresolved
This incident has been resolved.

Outage

Started April 12, 2022 at 2:29 AM UTC 56m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

April 12, 2022 at 2:29 AM UTCinvestigating
We are currently investigating this issue.
April 12, 2022 at 2:56 AM UTCinvestigating
We are continuing to investigate this issue.
April 12, 2022 at 3:02 AM UTCidentified
The issue has been identified and a fix is being implemented.
April 12, 2022 at 3:13 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 12, 2022 at 3:25 AM UTCresolved
This incident has been resolved.

System outage

Started December 15, 2021 at 3:59 PM UTC 32m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

December 15, 2021 at 3:59 PM UTCinvestigating
We are currently investigating this issue.
December 15, 2021 at 4:22 PM UTCidentified
The issue has been identified and a fix is being implemented.
December 15, 2021 at 4:25 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
December 15, 2021 at 4:31 PM UTCresolved
This incident has been resolved.

System outage

Started August 29, 2021 at 8:03 PM UTC 44m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

August 29, 2021 at 8:03 PM UTCinvestigating
We are currently investigating this issue.
August 29, 2021 at 8:13 PM UTCidentified
The issue has been identified and a fix is being implemented.
August 29, 2021 at 8:29 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
August 29, 2021 at 8:47 PM UTCresolved
This incident has been resolved.

Issue receiving authorization for machine

Started April 19, 2021 at 1:18 PM UTC 38m

OutageMajor incident

Affected components

Mobile Apps

April 19, 2021 at 1:18 PM UTCinvestigating
We are currently investigating this issue.
April 19, 2021 at 1:34 PM UTCidentified
The issue has been identified and a fix is being implemented.
April 19, 2021 at 1:34 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
April 19, 2021 at 1:56 PM UTCresolved
This incident has been resolved.

Outage

Started March 3, 2021 at 9:25 PM UTC 49m

Pending

Affected components

Management PortalAPI ServersMobile Apps

March 3, 2021 at 9:25 PM UTCinvestigating
We are currently investigating this issue.
March 3, 2021 at 9:31 PM UTCidentified
The issue has been identified and a fix is being implemented.
March 3, 2021 at 9:33 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 3, 2021 at 10:14 PM UTCresolved
This incident has been resolved.

Outage

Started March 1, 2021 at 11:46 PM UTC 3h 6m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

March 1, 2021 at 11:46 PM UTCinvestigating
We are currently investigating this issue.
March 2, 2021 at 12:19 AM UTCinvestigating
We are continuing to investigate this issue.
March 2, 2021 at 12:38 AM UTCidentified
The issue has been identified and a fix is being implemented.
March 2, 2021 at 2:33 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 2, 2021 at 2:52 AM UTCresolved
This incident has been resolved.

Outage

Started March 1, 2021 at 2:25 AM UTC 1h 35m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

March 1, 2021 at 2:25 AM UTCinvestigating
We are currently investigating the issue.
March 1, 2021 at 2:50 AM UTCidentified
The issue has been identified and a fix is being implemented.
March 1, 2021 at 3:28 AM UTCidentified
We are continuing to work on a fix for this issue.
March 1, 2021 at 3:44 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
March 1, 2021 at 4:00 AM UTCresolved
This incident has been resolved.

System outage

Started November 16, 2020 at 6:10 PM UTC 3h 7m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

November 16, 2020 at 6:29 PM UTCidentified
The issue has been identified and a fix is being implemented.
November 16, 2020 at 7:24 PM UTCidentified
We are continuing to work on a fix for this issue.
November 16, 2020 at 8:42 PM UTCinvestigating
We are currently investigating this issue.
November 16, 2020 at 9:02 PM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 16, 2020 at 9:17 PM UTCresolved
This incident has been resolved.

Outage

Started June 9, 2020 at 10:15 PM UTC 3h 14m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

June 9, 2020 at 10:15 PM UTCinvestigating
We are currently investigating an issue which is causing an outage.
June 9, 2020 at 10:37 PM UTCidentified
The issue has been identified. Our cloud service provider is having an outage which is affecting our Apps.
June 9, 2020 at 11:40 PM UTCidentified
We are still waiting on IBM Cloud to restore their service.
June 10, 2020 at 12:23 AM UTCmonitoring
Service has been restored and we are monitoring.
June 10, 2020 at 1:29 AM UTCresolved
All services are now back to normal.

Outage

Started November 19, 2019 at 4:30 AM UTC 1h 8m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

November 19, 2019 at 4:30 AM UTCinvestigating
We are currently investigating this issue.
November 19, 2019 at 4:48 AM UTCinvestigating
We are continuing to investigate this issue.
November 19, 2019 at 5:07 AM UTCidentified
The issue has been identified and a fix is being implemented.
November 19, 2019 at 5:16 AM UTCmonitoring
A fix has been implemented and all services are running again. We are continuing to monitor.
November 19, 2019 at 5:38 AM UTCresolved
This incident has been resolved.

Outage

Started November 17, 2019 at 7:41 PM UTC 2h 2m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

November 17, 2019 at 7:41 PM UTCinvestigating
We are currently investigating an outage caused by an update.
November 17, 2019 at 8:21 PM UTCinvestigating
We are continuing to investigate the issue.
November 17, 2019 at 9:05 PM UTCidentified
The issue has been identified and a fix is being implemented.
November 17, 2019 at 9:07 PM UTCmonitoring
All services are reporting normal now. We will continue to monitor.
November 17, 2019 at 9:43 PM UTCresolved
This incident has been resolved.

Degraded performance

Started November 17, 2019 at 1:29 AM UTC 2h 22m

OutageMajor incident

Affected components

Management PortalAPI ServersMobile Apps

November 17, 2019 at 1:29 AM UTCinvestigating
We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.
November 17, 2019 at 1:42 AM UTCinvestigating
We are continuing to investigate this issue.
November 17, 2019 at 1:58 AM UTCidentified
The issue has been identified and a fix is being implemented.
November 17, 2019 at 3:02 AM UTCmonitoring
A fix has been implemented and we are monitoring the results.
November 17, 2019 at 3:03 AM UTCmonitoring
All services have returned to normal. We will continue monitoring.
November 17, 2019 at 3:51 AM UTCresolved
This incident has been resolved.

Elevated Responses

Started July 25, 2019 at 12:51 AM UTC 1h 14m

OutageCritical incident

Affected components

Management PortalAPI ServersMobile Apps

July 25, 2019 at 12:51 AM UTCinvestigating
We're experiencing elevated response times in our network. Our engineers are investigating. The issue may prevent login as well as completing transactions.
July 25, 2019 at 1:28 AM UTCidentified
The issue has been identified and a fix is being implemented.
July 25, 2019 at 1:51 AM UTCmonitoring
A fix has been implemented and we are monitoring. All services are back to normal.
July 25, 2019 at 2:05 AM UTCresolved
The incident has been resolved.

Manage Web Console login issue

Started January 28, 2019 at 10:03 PM UTC 26m

OutageMajor incident

Affected components

Management Portal

January 28, 2019 at 10:03 PM UTCinvestigating
We are currently investigating login issues to the Manage web console.
January 28, 2019 at 10:13 PM UTCidentified
The issue has been identified and a fix is being implemented.
January 28, 2019 at 10:20 PM UTCmonitoring
A fix has been implemented and we are monitoring the results. Login to Manage console is currently working normally.
January 28, 2019 at 10:29 PM UTCresolved
The incident has been resolved. Login is working normally.