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    Payrange outage history

    22 recorded Payrange incidents since December 2017, with official updates, affected components, duration and resolution information.

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    Outage

    Started July 23, 2026 at 3:04 PM UTC · 12h 20m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. July 23, 2026 at 3:04 PM UTCinvestigating

      We are currently investigating the issue.

    2. July 23, 2026 at 3:34 PM UTCinvestigating

      We are continuing to investigate the issue.

    3. July 23, 2026 at 5:35 PM UTCinvestigating

      Our App continues to be down. We are working on the issue and do not have an estimated recovery time yet. The Manage web console is operating.

    4. July 23, 2026 at 6:51 PM UTCinvestigating

      We are continuing to investigate this issue.

    5. July 23, 2026 at 6:59 PM UTCmonitoring

      A fix has been implemented, and we are monitoring the situation.

    6. July 24, 2026 at 3:25 AM UTCresolved

      This incident has been resolved.

    Outage

    Started January 26, 2025 at 7:10 PM UTC · 49m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. January 26, 2025 at 7:10 PM UTCinvestigating

      We are currently investigating the issue.

    2. January 26, 2025 at 7:41 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 26, 2025 at 7:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 26, 2025 at 8:00 PM UTCresolved

      This incident has been resolved.

    System Outage

    Started April 8, 2024 at 7:56 PM UTC · 51m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. April 8, 2024 at 7:56 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 8, 2024 at 8:25 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 8, 2024 at 8:28 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 8, 2024 at 8:48 PM UTCresolved

      This incident has been resolved.

    System outage

    Started April 7, 2024 at 8:02 PM UTC · 1h 33m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. April 7, 2024 at 8:02 PM UTCinvestigating

      We are currently investigating an outage.

    2. April 7, 2024 at 8:35 PM UTCinvestigating

      We are continuing to investigate the issue.

    3. April 7, 2024 at 9:07 PM UTCinvestigating

      We are working diligently to identify the issue.

    4. April 7, 2024 at 9:19 PM UTCinvestigating

      We have implemented a fix and are monitoring.

    5. April 7, 2024 at 9:35 PM UTCresolved

      This incident has been resolved.

    Android App unable to reach server

    Started February 10, 2023 at 4:12 AM UTC · 2h 13m

    OutageMajor incident
    Affected components
    Mobile Apps
    1. February 10, 2023 at 4:12 AM UTCinvestigating

      We are currently investigating an issue which is affecting our Android App (all versions). It is unable to reach our servers. IOS App is not affected.

    2. February 10, 2023 at 5:00 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. February 10, 2023 at 5:28 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. February 10, 2023 at 6:20 AM UTCmonitoring

      Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.

    5. February 10, 2023 at 6:25 AM UTCresolved

      This incident has been resolved. Hot Fix: Android App 6.7.9 has been released and fixes the "Server is unreachable" error. All Android users will need to update. Old Apps will no longer work. This issue does not affect Apple iOS devices.

    Outage

    Started May 3, 2022 at 2:11 AM UTC · 30m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. May 3, 2022 at 2:11 AM UTCinvestigating

      We are currently investigating this issue.

    2. May 3, 2022 at 2:31 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 3, 2022 at 2:36 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 3, 2022 at 2:42 AM UTCresolved

      This incident has been resolved.

    Outage

    Started April 12, 2022 at 2:29 AM UTC · 56m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. April 12, 2022 at 2:29 AM UTCinvestigating

      We are currently investigating this issue.

    2. April 12, 2022 at 2:56 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. April 12, 2022 at 3:02 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. April 12, 2022 at 3:13 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. April 12, 2022 at 3:25 AM UTCresolved

      This incident has been resolved.

    System outage

    Started December 15, 2021 at 3:59 PM UTC · 32m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. December 15, 2021 at 3:59 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 15, 2021 at 4:22 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. December 15, 2021 at 4:25 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 15, 2021 at 4:31 PM UTCresolved

      This incident has been resolved.

    System outage

    Started August 29, 2021 at 8:03 PM UTC · 44m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. August 29, 2021 at 8:03 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 29, 2021 at 8:13 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 29, 2021 at 8:29 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 29, 2021 at 8:47 PM UTCresolved

      This incident has been resolved.

    Issue receiving authorization for machine

    Started April 19, 2021 at 1:18 PM UTC · 38m

    OutageMajor incident
    Affected components
    Mobile Apps
    1. April 19, 2021 at 1:18 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 19, 2021 at 1:34 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 19, 2021 at 1:34 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 19, 2021 at 1:56 PM UTCresolved

      This incident has been resolved.

    Outage

    Started March 3, 2021 at 9:25 PM UTC · 49m

    Pending
    Affected components
    Management PortalAPI ServersMobile Apps
    1. March 3, 2021 at 9:25 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 3, 2021 at 9:31 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 3, 2021 at 9:33 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 3, 2021 at 10:14 PM UTCresolved

      This incident has been resolved.

    Outage

    Started March 1, 2021 at 11:46 PM UTC · 3h 6m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. March 1, 2021 at 11:46 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 2, 2021 at 12:19 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. March 2, 2021 at 12:38 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. March 2, 2021 at 2:33 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. March 2, 2021 at 2:52 AM UTCresolved

      This incident has been resolved.

    Outage

    Started March 1, 2021 at 2:25 AM UTC · 1h 35m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. March 1, 2021 at 2:25 AM UTCinvestigating

      We are currently investigating the issue.

    2. March 1, 2021 at 2:50 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 1, 2021 at 3:28 AM UTCidentified

      We are continuing to work on a fix for this issue.

    4. March 1, 2021 at 3:44 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. March 1, 2021 at 4:00 AM UTCresolved

      This incident has been resolved.

    System outage

    Started November 16, 2020 at 6:10 PM UTC · 3h 7m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. November 16, 2020 at 6:29 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. November 16, 2020 at 7:24 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. November 16, 2020 at 8:42 PM UTCinvestigating

      We are currently investigating this issue.

    4. November 16, 2020 at 9:02 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. November 16, 2020 at 9:17 PM UTCresolved

      This incident has been resolved.

    Outage

    Started June 9, 2020 at 10:15 PM UTC · 3h 14m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. June 9, 2020 at 10:15 PM UTCinvestigating

      We are currently investigating an issue which is causing an outage.

    2. June 9, 2020 at 10:37 PM UTCidentified

      The issue has been identified. Our cloud service provider is having an outage which is affecting our Apps.

    3. June 9, 2020 at 11:40 PM UTCidentified

      We are still waiting on IBM Cloud to restore their service.

    4. June 10, 2020 at 12:23 AM UTCmonitoring

      Service has been restored and we are monitoring.

    5. June 10, 2020 at 1:29 AM UTCresolved

      All services are now back to normal.

    Outage

    Started November 19, 2019 at 4:30 AM UTC · 1h 8m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. November 19, 2019 at 4:30 AM UTCinvestigating

      We are currently investigating this issue.

    2. November 19, 2019 at 4:48 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 19, 2019 at 5:07 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. November 19, 2019 at 5:16 AM UTCmonitoring

      A fix has been implemented and all services are running again. We are continuing to monitor.

    5. November 19, 2019 at 5:38 AM UTCresolved

      This incident has been resolved.

    Outage

    Started November 17, 2019 at 7:41 PM UTC · 2h 2m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. November 17, 2019 at 7:41 PM UTCinvestigating

      We are currently investigating an outage caused by an update.

    2. November 17, 2019 at 8:21 PM UTCinvestigating

      We are continuing to investigate the issue.

    3. November 17, 2019 at 9:05 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. November 17, 2019 at 9:07 PM UTCmonitoring

      All services are reporting normal now. We will continue to monitor.

    5. November 17, 2019 at 9:43 PM UTCresolved

      This incident has been resolved.

    Degraded performance

    Started November 17, 2019 at 1:29 AM UTC · 2h 22m

    OutageMajor incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. November 17, 2019 at 1:29 AM UTCinvestigating

      We are currently investigating an issue that is causing slow response from servers, which may cause Apps to display unknown errors.

    2. November 17, 2019 at 1:42 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 17, 2019 at 1:58 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. November 17, 2019 at 3:02 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. November 17, 2019 at 3:03 AM UTCmonitoring

      All services have returned to normal. We will continue monitoring.

    6. November 17, 2019 at 3:51 AM UTCresolved

      This incident has been resolved.

    Elevated Responses

    Started July 25, 2019 at 12:51 AM UTC · 1h 14m

    OutageCritical incident
    Affected components
    Management PortalAPI ServersMobile Apps
    1. July 25, 2019 at 12:51 AM UTCinvestigating

      We're experiencing elevated response times in our network. Our engineers are investigating. The issue may prevent login as well as completing transactions.

    2. July 25, 2019 at 1:28 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. July 25, 2019 at 1:51 AM UTCmonitoring

      A fix has been implemented and we are monitoring. All services are back to normal.

    4. July 25, 2019 at 2:05 AM UTCresolved

      The incident has been resolved.

    Manage Web Console login issue

    Started January 28, 2019 at 10:03 PM UTC · 26m

    OutageMajor incident
    Affected components
    Management Portal
    1. January 28, 2019 at 10:03 PM UTCinvestigating

      We are currently investigating login issues to the Manage web console.

    2. January 28, 2019 at 10:13 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 28, 2019 at 10:20 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. Login to Manage console is currently working normally.

    4. January 28, 2019 at 10:29 PM UTCresolved

      The incident has been resolved. Login is working normally.