Pbs outage history

We are currently investigating some lagging and time-outs in the MVault console. Some other platforms that are related may also some some difficulties.

The engineering team is continuing to work on this issue. We are aware that may members may not be able to sign in on their apps or pbs.org at the moment and we are working to resolve the issue as soon as possible.

On Friday night (July 31, 2026), there were additional reports of issues with signing into the PBS App and playing videos. The engineering team implemented additional changes to mitigate the issue, and most users that contacted PBS Support at that time have reported that functionality quickly returned to normal. Our engineering team is continuing to monitor this and investigate the root cause to prevent future issues. If any viewers still report any errors, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry. If the viewer still receives an error, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing.

We are continuing to monitor for any further issues.

This incident has been fully resolved. Our engineering team's investigation and resolution will help to prevent further incidents and will improve our network/platform stability and performance moving forward. If any viewers still report any issues, we would suggest having the viewer reboot or power cycle their device, i.e. unplug the device for a minute and then plug it back in and retry. If the viewer receives an error or continues to have trouble, please have the viewer submit a support ticket at https://help.pbs.org/support/tickets/new listing their device and a brief description of the issue they are still experiencing, and we our PBS Support Team will be pleased to assist.

We're currently investigating an issue which is preventing users on some Samsung TV models from opening and loading the PBS app. Users may report seeing a solid blue screen, a dark screen, or a loading icon that never completes when they open the app. We believe the majority of users are on 2017 Samsung TV models, most often notated with an 'M' or 'MU' in the model number. Other devices that support the PBS app and Samsung TVs released after 2017 appear to be unaffected by this issue. We'll continue to update this page as our investigation continues.

A hotfix has been released to address this issue. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the hotfix's performance.

We have continued to receive messages from users that they are still experiencing issues loading the PBS app on Samsung TVs released in 2017. We are looking into the issue again and will continue to monitor reports.

We are continuing to work on another hotfix to address the issue affecting viewers on Samsung 2017 models, and we are targeting tomorrow for the second hotfix's release. At this time, we are not aware of any workarounds for the affected devices, and this fix continues to be a high priority for our teams.

The second hotfix has been released. Viewers' devices will automatically receive the hotfix and update to the latest version of the PBS app with the fixed experience. For some viewers this will be immediate, but for anyone still encountering the issue, we recommend they check on their app later today to allow more time for Samsung to deliver the app update to their device. We'll continue to monitor for further reports throughout today and tomorrow to assess the second hotfix's performance.

This incident has been resolved following a rollback of the PBS app on Samsung TVs last Friday, June 26.

We're investigating an issue where the livestream player is experiencing intermittent playback issues on web browsers on both mobile and desktop platforms. Users may report seeing the play button behaving strangely on the player, the player starting and stopping, or other issues related to playback. Because the issues are intermittent, not all viewers will encounter an issue, and refreshing the page may or may not help with playback.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users nationwide may be prevented from opening and using the PBS app on Amazon Fire Tablet devices temporarily. This is related to a new age verification requirement that went into effect in Texas today. There is currently an issue accessing the Amazon’s backend system that verifies the Amazon account user age settings. We are working with Amazon to resolve this as quickly as possible. Until the issue is resolved, users on Amazon Fire Tablets will see a message that they need to update the device’s operating system in order to use the PBS app. Updating the app will not resolve this issue. The issue will be resolved automatically once the Amazon age system becomes accessible by the app.

All users on Amazon Fire Tablets have had their access to the PBS app restored.

We've identified an issue preventing the PBS KIDS app from loading on select platforms, with Roku and iOS (iPhones/iPads) being the most reported devices. We're currently working on resolving the issue. We're also seeing degraded performance on the pbskids.org/video site. Please follow this page for further updates.

A fix has been implemented and we’re monitoring the results.

This incident has been resolved.

We are currently investigating an issue preventing users from pasting content within the Bento console. Any text that needs to be added to websites today will need to be manually entered within the components. We'll update this page as we learn more and work toward a fix.

A hotfix is planned to release tomorrow morning to address this issue. We will continue to post additional updates as needed.

A hotfix has been released and pasting to components in Bento is functional again.

We're currently investigating an issue where attempting to Save changes in the Bento console is returning an error message to try again later.

A fix has been implemented and we are monitoring the results. If you continue to experience issues with making saved changes in the Bento console, please submit a support ticket at digitalsupport.pbs.org

This incident has been resolved.

PBS services are currently affected intermittently by an ongoing AWS issue. Viewers may report issues with loading pages, video playback, or other interruptions in service on on the PBS site or app. We are working with AWS to resolve the issue. Further tracking is available via AWS's Status Page: https://health.aws.amazon.com/health/status

AWS resolved this issue late last night. All PBS services should now be normal.

We've identified an issue with video playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Users may report that videos do not complete toward the end of their runtime, and the video instead returns them to an earlier point in the video or the beginning of the video. This issue is related to a recent update made to the app on these devices on Monday, Jan. 26, and we are working to release a fix.

A hotfix has been released to address issues with playback on the PBS app for Samsung TV, VIZIO SmartCast TV, and Comcast boxes. Viewers can check to see if they're on the latest app version with the hotfix via the Settings menu inside the PBS app: the newest version with the fix is version g882. We'll continue to monitor performance following the hotfix's release in case any further issues are reported.

This incident has been resolved.

We are currently investigating delays with new videos published to PBS platforms. Videos that are ingested and published in Media Manager may take longer than one hour before appearing on the PBS site, app, and partner player. If you have published a video and have an urgent need for it to appear, please send a link for your video to digitalsupport.pbs.org

We have taken steps to address the issue and are currently monitoring the situation in case of any further incidents.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating reports from Passport members stating their Passport benefits are not being recognized on the PBS.org website although they are signed in with an account with an active Passport benefit. The members report seeing the prompt to become a member instead of the video player while signed in with their correct account. This incident does not affect all Passport members and appears inconsistently even with the same member account. Members can try signing out and signing back in on the site multiple times as a possible workaround while we look into this issue.

We are still investigating the issue and believe it is related to users on specific Apple devices (Mac, iPhone, and iPad) using a web browser. It also appears that members who encounter this issue can try refreshing the video page until they are able to see and use the video player. Members on the iPhone and iPad who are using their mobile browsers can download and use the PBS app.

We made an additional site update on Friday, November 7th, and checked in with affected users to confirm they were no longer seeing the issue. This incident has now been resolved.

We are currently investigating reports from users who are unable to sign in on PBS.org. Users have reported seeing a 404 page during the login process, or report that they go through the login process but are not signed in when they are returned to PBS.org. We will update with details as we learn more, but at this time we do not believe that all users are affected.

We have made an update to the site to address the issues with sign in. We'll continue to monitor and make any additional updates as needed.

This incident has been resolved.

About 3 AM Eastern, Amazon AWS (which powers many databases including most PBS platforms) began experiencing connectivity issues and latency. This may have resulted in trouble signing in, errors when signing in, etc. It looks like this has improved somewhat in the last couple of hours, but there may still be some latency issues as Amazon continues to investigate the root cause and mitigate. We will continue to monitor. https://health.aws.amazon.com/health/status

All platforms continue to be affected. Our Talkdesk platform to take calls is now also down. We will continue to monitor as Amazon works toward a solution.

We are continuing to monitor for any further issues.

The AWS outage has been resolved. Amazon posted information at https://health.aws.amazon.com/health/status.

We’re aware of an issue with the PBS app on Roku where users browsing between seasons of select shows will be kicked out of the app to the Roku home screen. It does not affect all shows, and users are not kicked out when going to episodes directly from the app search. We are currently testing a fix that will be included with the next app update for Roku, to be released soon.

A fix has been released for this bug. Users can update to app version 5.9.2 on their Roku devices to receive the fix.

We're looking into intermittent errors occurring on the pbs.org/tv site when users enter their sign-in code for the PBS App on Connected TV devices including: Roku, Apple TV, Amazon Fire, Android TV, Google TV, Samsung TV, VIZIO SmartCast TV, and Comcast/Xfinity TV. Users who encounter this error are unable to sign into the app and are unable to use the "get new code" option to get a working code. Since the issue is intermittent, it may not occur for all users, devices, or codes. We'll update this page as we learn more.

This incident has now been resolved. Any users who report an issue with their sign-in code at pbs.org/tv should try the "Get new code" option on their TV's app and continue to sign in with the new code at pbs.org/tv

We are currently investigating an issue on the PBS KIDS App on Roku, Vizio, and Comcast. When the Live TV is launched it exits the app and directs the user to the Roku or TV Home screen.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating reported issues with login on the PBS website and apps. Please follow this page for further updates as we learn more.

Mitigation measures are in place, and we are beginning to see improvements with the site and app. We will continue to monitor the incident and work on further solutions as needed.

This incident has been resolved. If you encounter any further issues, please submit a ticket at digitalsupport.pbs.org

This morning we identified a bug in the new MVault merge tool which could cause the incorrect TVault billing tab to be attached in cases where both merged records have a TVault billing tab. Out of an abundance of caution and avoid any errors in merged Mvault records we have temporarily disabled the merge tool for the next 48 hours while we fix this issue. All other functions of MVault remain fully functional and member access should not be affected. For any questions, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new .

This issue has been resolved and the Merge Tool has been re-enabled. If you see any further issues when using the Merge Tool, please submit a ticket at https://digitalsupport.pbs.org/support/tickets/new so that we can investigate.

There was an issue with our firewall cache proxy which caused the Bento console and some hosted bento sites to be down for about 15-20 minute. This was quickly resolved by our Digital Dev Ops team (before I could even finish investigating and posting a status), and the sites should be functioning now as expected. If you still see any issues, please submit a support ticket at https://digitalsupport.pbs.org/support/tickets/new and/or email me directly at [email protected].

Starting at or around 6:30 AM ET on 3/13/25, interstitials have stopped playing on the PBS KIDS livestream across all platforms. We are currently working to fix the error in the source stream.

This incident has now been resolved. Local interstitials returned to the KIDS 24/7 stream across all PBS platforms and External partners on 3/21 at 6AM ET. They returned to the stream on 3/17 at 11PM ET, but at a 63 second duration so PBS platforms could not air them. Some partners received the local interstitials and may have aired them, but any reporting between 3/17 and 3/21 should be considered incomplete.