Peloton outage history

On Friday, a temporary system issue caused some members to receive an incorrect email notification stating that their Peloton Membership payment had failed. We can confirm this issue has been fully resolved, and all affected payments have since been processed successfully. If you received a notification on Friday or have any questions regarding your account, you can verify your current membership status anytime by visiting My Membership: https://account.onepeloton.com/mymembership

This incident has been resolved.

We are investigating an ongoing issue that is preventing some members from scheduling, viewing, or rescheduling service repair appointments. Some members may experience errors when attempting to book or modify appointments. Team is currently investigating.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results and stability.

This incident has been resolved.

Earlier today, our delivery scheduling tool was experiencing issues. This has since been resolved. To schedule your delivery, use the link in your order confirmation email. If you already scheduled your delivery with our Member Support team, no further action is needed.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Latest iOS Mobile App update (v.15.133.0) is experiencing intermittent app crashes upon launch. Team is currently investigating.

The issue has been identified and team is working on rolling out a fix to members.

A fix has been implemented and rolled out in the latest app version, v.15.133.1. Please update your app!

This incident has been resolved.

We are investigating an ongoing issue with the Apple Watch connecting to a workout and the app crashing intermittently. Team is investigating.

This issue has been identified and we are investigating a fix.

We identified some of the issues impacting Apple Watch with a planned release to members targeting the end of the month. We hope this resolves these issues!

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified, and Personalized Plans for the week of 9/7 will generate with the correct content. The issue can be corrected prior to next week's plan reset by ending the plan and re-enrolling.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Community Team features are experiencing intermittent issues. Team is working to identify the root cause.

We are continuing to investigate this issue.

This issue has been identified and the team is working on a fix.

A fix has been implemented and we are monitoring stabilization.

This incident has been resolved and the Community features have been restored.

We are currently investigating an issue where class notes do not appear on iOS, Android and CFX platforms.

A fix has been implemented and we are monitoring results.

This issue has been resolved.

Members are currently unable to log into Peloton across all surfaces (Bike, Tread, Row, App, Web). Team is investigating.

This incident has been resolved.

Members who complete a workout with the Android Watch paired and remain on the workout summary screen on the watch will observe a crash if they leave the peloton watch app on that screen.

This incident has been resolved and a new app version has been rolled out. Download the latest v.3.75.1 to fix this!

iOS Mobile App: Team Challenge notifications are taking members to an error page. We have paused the rollout of v.15.129.0 as the team is actively investigating.

The issue has been identified and we are working to roll out a fix to members soon.

This incident has been resolved. Update to the latest iOS app version!

We are currently investigating this issue.

Services have returned to normal, and the team is monitoring.

This incident was fully resolved by 10p EST on 7/27.

Latest iOS App (v.1.28.0) crashing on launch due to image processing issue. Team is actively working on a fix to roll out to members.

Updated app has been rolled out. Please update to the latest version (v.15.129.0). Thanks!

We are currently investigating this issue.

This incident has been resolved.

Latest iOS App version (v.15.127.0) is crashing on launch. We have paused the rollout and are investigating next steps. Members who are still on v.15.126.0 are unaffected.

The issue has been identified and a fix is being implemented.

We have rolled out a new app update that has resolved this issue. Please update to v.15.127.1

We are currently investigating this issue.

A fix has been implemented, and we are monitoring the results.

On Android client devices, within the Community Feed Feature, the "Following" tab is not rendering. The other tabs work fine and the team is investigating.

This incident has been resolved!

Team is investigating an increase error with with Watch App tied to the latest app release 15.124.0 and WatchOS8

This issue is impacting anyone with an Apple Watch Series 3, watchOS 8 and on Peloton App Version 15.124.0.   A fix has been identified and is including in our next release that will roll out starting on 6/1.

A fix has been implemented and a new iOS version has begun rolling out to members. Please download v.15.125.0

This incident has been resolved.

Team is investigating an issue impacting the ability to log into Peloton across all platforms.

A fix has been implemented and we are monitoring the results.

This issue has been resolved. We observed an 8 minute period of elevated 503’s from a vendor system resulting in some auth instability.

Members who have subtitles enabled may see a black screen when joining a live class on iOS App. Member can turn off subtitles to resolve the issues. Subtitles can be re-enabled afterwards once the video stream is back.

This incident has been resolved.