Phoneburner outage history

As part of our ongoing commitment to data and information security, out of an abundance of caution, we are deploying a series of security countermeasures in response to the widely reported internet security vulnerability announced in the last 24 hours. As part of this rapid response effort, some users may experience intermittent availability of our services. We will provide further updates when this effort is complete.

Work continues in response to the widely reported known internet security vulnerability announced in the last 24 hours. As our teams deploy security enhancements, users may experience an intermittent degraded experience while those changes propagate through our services. We appreciate your patience as we continue to deploy security enhancements and will continue to provide updates.

We have successfully deployed new security patches and updated our environment with new configurations from our security partners. We believe that users should experience normal operating conditions. We appreciate your patience as we’ve worked through this process to secure our services and applications.

We are investigating website issues. Engineers have identified the issue and are working on a solution.

Issue is resolved. We are monitoring

Site is back to normal operation.

We are investigating a fix.

This incident has been resolved.

We are investigating performance issues with the website.

Site performance is improving. We're monitoring.

Site performance is back to normal operation.

We have identified an intermittent issue with the dialer where the buttons don't work as expected. We have identified it as an issue with one of our vendors. We're working closely with them to resolve the issue.

The vendor is still researching the issues on their end.

We have started the process of moving all the usage away from the problematic vendor. We are monitoring. We recommend any users experiencing the issues log out of your account and login again to ensure you pickup the new configurations.

Traffic is migrated away from the problematic vendor and we'll continue monitoring.

We are investigating issues with the site

We've identified the source of the issue and we're remediating. We're starting to see performance improvements.

We are seeing full site performance recovery. We are monitoring.

Site performance has been restored. We've determined that an upstream provider was having performance issues that degraded some aspects of our site. We have mitigated those issue and the site is performing well. We'll continue monitoring.

We are investigating degraded website performance

Engineers have identified the issue and we're seeing performance recover. We're monitoring.

Site performance has been restored.

We have identified the issue and are working on a resolution.

Engineering team has identified a fix and an update and/or fix should be deployed shortly.

Calls are completing successfully. We are monitoring the make sure the system is stable.

The incident is resolved.

We are investigating site performance issues

We are observing improved performance. The team is continuing to monitor.

Site performance has been fully restored.

We are investigating the issue.

The team continues to investigate the issue. A new update will come shortly.

We are continuing to work on a fix for the issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investing issues with the site loading slowly.

We have identified the source of the issue and the team is working on resolution.

We're observing site performance improvements. We're monitoring.

The site performance has been restored.

We have identified an issue with some outbound calls through the dialer. This includes call transfers as well. Engineers are actively working through the issues.

Issue has been identified and resolved. We are monitoring.

Systems are fully operational.

We are currently researching issues related to slow site performance.

We have identified the source of the issue and are deploying a fix.

A fix has been implemented and performance is recovering. We are monitoring.

Issues are not resolved. We are triaging a deployment issue.

Fixes are confirmed in good working order. We are monitoring performance.

Site performance is fully restored and operating normally.

We are currently investigating an issue with the dialer.

We have identified the issue and are working on a fix.

We are actively resolving the issue and we're starting to see recovery.

Dialer has been restored and fully functional.

We are currently investigating reports of a slow and/or unresponsive site.

The team is still researching. We'll update again shortly.

The team believes there is a performance problem with some in-browser integrations. We have disabled that integration and are monitoring performance. We also believe this does not impact everyone.

The team has confirmed that the 3rd party library in the browser is in fact driving high CPU and making the browser window unresponsive. The integration has been disabled, and the site is in working as expected. We are closing the incident and the team will continue to monitor.

We are investigating issues with site performance

Site access is fully restored.

We are experiencing issues the site. The team is researching.

We have identified the db instances in the cluster and are fixing.

Site is recovering as instances are restored.

Site is recovered with some indications of degraded performance. The team is still researching and monitoring.

Site is fully restored. We will continue to monitor.

We have noticed degraded performance on the site. The team is researching.

The team has identified some problematic instances in out the database cluster. A fix is being worked on now. There is no impact on data - just on site performance.

Problematic instances are fixed and site is fully operational.

We are investigating issues with accessing the site.

The team has identified a potential source cause. We are investigating further.

The team is still researching. Nothing new to report at the moment.

The team has resolved the root cause and is monitoring.

This incident is resolved.

We are currently experiencing site issues. We're investgiating

We have a identified a resource issue and are working on a fix.

Sites are showing improved performance and we are monitoring.

Systems are fully operational.