Planning Center outage history

We are currently looking into alerts that some idle stations may not be receiving live updates after 2 hours of inactivity (e.g., template changes). Our team is investigating the cause of the disruption and working to find a solution. Manually interacting with the station will solve the issue in the interim.

A fix has been implemented, and we are monitoring the results.

The implemented fixes have not fully resolved the issue, so we are continuing to investigate the root cause. Idle stations may still miss live updates (e.g., template changes) after 2 hours of inactivity. If a station appears out of date, click the "Start over" button to restore live updates.

A fix has been put in place, and we are continuing to monitor the results.

This incident has been resolved.

Customers may experience issues when attempting to process donations. Our team has identified the cause and working on a resolution.

A fix has been implemented and we are monitoring the results.

We've deployed a fix and are seeing error rates drop. Donations should be processing successfully now, and we'll continue monitoring.

This incident has been resolved.

We're looking into reports of some stations being unable to load Check-Ins and showing a 403 error. Our team is investigating the cause of the disruption and working to solve the issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Users may experience issues logging into their accounts. Our team is investigating the cause of the disruption and working to restore full access.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Services experienced a brief 3-minute outage due to database query timeouts during scheduled maintenance. The issue was resolved at 1:50 PM Pacific, and Services has been stable since. We apologize for any disruption this may have caused.

On sermon channels livestreaming with a persistent YouTube embed link, congregants may see intermittent video disruptions when viewing on Church Center (both app and web). We are currently investigating.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue where new users are unable to add their first name during the initial login process on Church Center app. This may affect the ability to complete the setup of a new account on the latest version of the app (2026.5.6).

We've identified the root cause of the new account creation issue in the Church Center app and have a fix in progress. In the meantime, new customers can create their Church Center account without issue on Church Center web.

We have resolved the issue affecting new account creation in the Church Center app. To receive the update, force close the app and reopen it — this may take a few attempts. You can confirm you have the latest version by checking your profile for v2026.5.6 Build#5792 Update f212.

Our team is aware of and looking into some reports of event registrations unable to be completed.

Our team has identified the issue preventing some event registrations from being completed and are working on a fix.

This incident has been resolved and registering for events should be back to fully operational.

We've identified the cause of crashes affecting Services mobile app users on iOS 17 and below and are preparing a fix for App Store submission.

Our team is actively working on a fix for this issue affecting Services mobile app users on iOS 17 and below, and hope to have a patch submitted to the App Store with an expedited review soon.

We have a fix in place, and have submitted to the App Store for expedited review. Once approved, this will available in a new App version update, 6.8.2

Update: Our fix is currently in App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

We are continuing to monitor the status of the App Store review with Apple. Once approved, this will available in a new App version update, 6.8.2

The fix has been approved and shipped to the App Store in the form of a new version update, 6.8.2 This issuwchasxnow been resolved.

Users may experience an error message when attempting to send chat messages in the Church Center app. Our team is currently investigating the issue to identify the cause and restore full functionality.

The issue has been identified and a fix is being implemented.

Our team has completed a fix, and sending messages through Chat will no longer trigger an error.

Customers may experience issues with certain buttons not being visible unless hovered over, such as "New Batch" or "Enter Pledge." Our team is working to resolve the issue promptly.

This has been resolved. All buttons are visible again.

Customers may experience difficulties accessing the People product. Our team is currently investigating the cause of this disruption.

People is back up and running. We’re currently evaluating whether any follow-up actions are needed.

This has been fully resolved.

Users may experience issues with Calendar Kiosks not displaying events. Our team is currently investigating the cause of this disruption.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Users may experience difficulties printing from the Services mobile app as the AirPrint option is not showing the native print options as expected. We are currently investigating the issue.

We have identified the issue and are working on a fix via a new app version update.

Our team has implemented a fix for plan printing in the Services mobile app that is currently under App Store review. Once approved it’ll be available in the app store for download.

Our team has submitted for an expedited review from the App Store for a fix that addresses an AirPrinting issue within Services mobile. Once approved a new Services mobile version (iOS) will release to the App Store immediately and be available for download.

Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (6.7.7) in the App Store with a fix for airprinting. In the meantime, if you are needing to print your order of service, you can print from the mobile browser or services web view. We'll keep you updated on the status.

This incident has been resolved. You can get the updated Services mobile iOS app version (6.7.7) in the App Store, which includes a fix for AirPrinting.

We are currently experiencing email delivery issues to Outlook/Microsoft 365 addresses due to a temporary error on Microsoft's side. We are actively monitoring the situation and emails are being retried automatically and should be successfully sent once Microsoft fixes the issue. We'll post an update once services are restored to normal.

Microsoft has resolved their issue, and our delivery rates have returned to normal. Outgoing emails that had previously bounced during this incident have been successfully delivered.

We are currently investigating issues with Music Stand sessions not syncing on iOS devices when using the Pusher connection path. - Multipeer connections remain unaffected.

We are continuing to investigate this issue.

We’ve identified the cause of page turns not syncing for Music Stand Sessions joined via Pusher, and we’re working on a fix that will ship in an upcoming App Store update. If you’re currently in an active service on iOS, switch your Session connection to Multipeer to keep Sessions running without interruption.

Our team is actively working on getting a new iOS version build with a fix to address Music Stand sessions not syncing for specific connection types. If you’re currently in an active service on iOS and need sessions, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll update the status every 30 minutes to keep you up-to-date.

A fix has been verified via our internal builds and an approved fix has been sent to the App Store for expedited review. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. We'll keep you updated every 30 minutes on the status.

Our implemented fix is still awaiting App Store review before being made available in the App Store for download. We'll continue to update this status on the status of the Store review.

Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

Our patch fix is still awaiting review from the App Store. In the meantime, if you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll continue updating the status page on the App Store review status.

Update: Our Music Stand connected sessions fix is still waiting App Store review with Apple. Once reviewed and approved we'll update this status page. If you are needing to use sessions for a Saturday night service, switch your Session connection to Multipeer to keep Sessions running without interruption.

Update: We’re awaiting App Store approval for a release that fixes Music Stand Sessions sync. We’ll keep this incident updated.

We’re still awaiting App Store approval for a release that addresses an issue with Music Stand Sessions sync using Pusher connection. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

Update; App Store approval is still pending review. We’ll continue to monitor the status of the review which addresses an issue with Music Stand sessions around syncing page turning. In the meantime, you can use sessions with "multipeer" connection to utilize the feature without interruption.

Our patch fix is still awaiting review from the App Store. Once the build has been approved by Apple, you will be able to download the new version (4.7.3) in the App Store with a fix for synced session connections. In the meantime, if you are needing to use sessions for service, switch your Session connection to Multipeer to keep Sessions running without interruption. We'll keep you updated on the status.

This incident has been resolved and the App Store has approved our patch fix that addressed a bug with Music Stand sessions not correctly syncing page turns across devices. Update to our latest build in the App Store Music Stand(4.7.3) to receive the fix.

Our team is investigating users experiencing issues accessing Rehearsal Mix search features and files not playing correctly or display licensing errors.

The Multitracks Team has implemented a fix that fixed an issue with Multitracks searches being down as well as RehearsalMix files returning an error message. Things should be back to normal.

Users may experience errors or degraded performance when accessing services reliant on the Multitracks API. We are currently investigating the issue to restore full functionality.

The issue has been identified and our team is working on a fix.

We experienced a service disruption caused by an unexpected spike from outbound API requests from our system to Multitracks. This led to instability in both their API and our own services that rely on it. A fix has been implemented on our side, and all services should be back to normal.

# **Post-Mortem: Service Disruption Caused by Excessive Outbound API Requests to Multitracks** **Date of Incident:** November 9, 2025 **Duration:** ~1 hour **Impacted:** MultiTracks integration; indirect impact to Services and Check-Ins ## **Overview** On November 9, Planning Center experienced a disruption in our MultiTracks integration caused by an internal change to our caching logic. This change unintentionally triggered a large spike in outbound API requests to MultiTracks, which led to their service throttling our traffic. The resulting failures also caused secondary errors in Planning Center services that rely on responses from that API. This issue was rooted in Planning Center’s system behavior, and we take full responsibility for the impact. ## **What Happened** A caching pattern change dramatically increased the number of API requests we sent to MultiTracks. Their service began throttling our traffic, and our retry behavior amplified the load on both systems. This led to elevated errors in the MultiTracks integration and related Planning Center processes. The impact to customers was somewhat minimized because Music Stand apps use local caching, but some experienced errors, slow responses, or missing data. ## **Resolution** We quickly identified the regression and deployed a revert of the caching change. Once reverted, our outbound traffic returned to normal and MultiTracks’ throttling stopped, allowing dependent systems to recover. ## **Root Cause** * A caching change that generated excessive outbound API requests * Retry and timeout behaviors that worsened cascading failures ## **Preventive Actions** 1. Review and tune third-party timeouts to avoid cascading failures 2. Improve graceful degradation strategies for external dependencies 3. Enhance pre-deployment checks for changes affecting outbound request volume ## **Current Status** The MultiTracks integration is stable. We are implementing the above improvements to prevent similar issues and ensure our systems remain resilient even when dependencies become unstable.

We're investigating delays in processing background tasks across Planning Center.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

We have a fix for this issue and have submitted a new version of the Church Center app that includes that fix. That version is currently being reviewed by the iOS app store and will be released as soon as it is approved.

This incident has been resolved.