Playvox outage history

We’re currently experiencing an outage with our cloud provider that may prevent some users from logging into Playvox. Our engineering team is closely monitoring the situation and working directly with the provider to resolve it. You can track the official status updates from our cloud provider at the link below: https://health.aws.amazon.com/health/status

We are currently monitoring the situation as our cloud provider has reported ongoing recovery of the service

We are currently monitoring the situation as our cloud provider has reported ongoing recovery of the service

Our cloud provider has confirmed a full recovery of the service. We have continued monitoring and can confirm that Playvox services are operating normally at this time. This incident is now considered resolved. If you experience any further issues, please don’t hesitate to reach out.

We are currently experiencing a service degradation due to an ongoing AWS outage affecting the us-east-1 region. This may result in increased latency, errors, or partial unavailability for users in this region. Our engineering team is actively monitoring the situation and coordinating with AWS to mitigate the impact. You can follow the official AWS status updates here: https://health.aws.amazon.com/health/status

The platform is currently stable, and services in the affected region are operating normally. Our team continues to closely monitor performance to ensure full recovery and stability. We will provide a final update once the incident is confirmed as fully resolved.

We are observing renewed intermittent issues affecting some services. Users may experience occasional errors or degraded performance.

We are seeing signs of service recovery, and performance has improved across affected components. However, AWS has not yet issued a final communication confirming full resolution of the underlying issue.

We are continuing to monitor for any further issues.

This incident has been resolved.

We have identified increased latency on our servers, impacting several areas of the platform, such as scorecards, workloads, coaching, reports, and more. A reported incident in the AWS servers caused this partial outage. We're working with them on reestablishing the service as soon as possible.

We continue to see our services impacted by the AWS outage. We are exploring all the options to minimize the impact of this outage, but as of now, we are dependent on them to resolve the issue. You can find more information here: https://health.aws.amazon.com/health/status. Appreciate your patience and understanding.

We are beginning to see an improvement in our services. We are in contact with AWS, which is committed to working towards full recovery as soon as possible.

AWS has fixed the incident on their servers and we have started seeing our services back on track. We continue to monitor it and will post a new update here as soon as it's fully resolved.

This incident is fully resolved, and our services are back to normal. We appreciate your patience and understanding. If you can continue to see any issues, don't hesitate to get in touch with ou support.

We’re currently experiencing degraded performance with the Quality module. Our team is investigating the issue. Next update in 30 minutes.

The performance seems to be restored. We're monitoring our servers and will report back in 30 minutes.

We continue to investigate and monitor the performance in the QA Module. We will report back in 30 minutes.

We're still investigating a degraded performance in the QA module and will report back in one hour. We Appreciate your patience.

We have resolved the issue and all services have been restored to their normal operation. Our team has worked hard to identify and address the root cause of the problem, and we will continue to monitor the situation closely to ensure that everything remains stable. If you have any questions or concerns, please don't hesitate to contact us. We value your feedback and appreciate your patience during this time.

We have encountered an error within one of our libraries, and you may experience empty page loading. The team is currently working to fix the issue with highest priority.

We are back to normal operation. Please get in touch with [email protected] if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.

We have been notified of performance degradation in the AWS service we use in Playvox. Our Engineering team is monitoring the incident, and our services are impacted intermittently. We’re working to mitigate any impact on Playvox applications and API. https://health.aws.amazon.com/health/status

The incident with the third-party application, AWS, is now resolved.

Due to some issues with AWS, our customers may experience longer loading time, for more detailed updates you may wish to check: https://health.aws.amazon.com/health/status Our engineering team is working with the provider to be 100% operational

We are still working to be 100% operational and will post more information shortly

We are continuing to experience issues with customer instances hosted in USA, application slow response is expected. Our engineering team is working on a plan to restore functionality.

We have seen significant improvement in the services . We will continue monitoring and working on a permanent fix as quickly as we can.

The service has returned to normal levels but we are continuing to monitor the incident, please let us know by reaching out to [email protected] in case you still have issues.

This incident has been resolved. Please contact [email protected] if you have any questions or need further assistance. We apologize for the inconvenience and appreciate your understanding.

We are currently investigating reported issues related to performance FTP files. We will soon update with more information.

After an extensive investigation, a general issue with the FTP was ruled out and we are reviewing the specific incidents with the impacted clients. If you have a problem uploading your performance files, contact support for further instruction

We have reports that some customers are experiencing difficulties uploading files via FTP. We are investigating this, and we will provide an update as soon as we have more information.

We're still working on the FTP service, We will continue to update the status here.

We're back in operation, at this moment the platform should be able to receive file(s) and they will be marked as “pending” while the data is processed, however, you will be able to see the data after 21:00 Central Time. If you see any file(s) as “failed” status, please retry uploading the file(s). We apologize for any inconvenience due to this issue and hope this issue hasn't caused a major problem.

All the pending files have been synchronized and the data is now available in the performance reports, we identified a couple of files being uploaded while the synchronization was running, those files will be synced on May 17th at 10:00 CT Thank you very much for bearing with us on this. If you see any file(s) as “failed” status, please retry uploading the file(s). and if you're still encountering any trouble, let us know at [email protected].

All the pending files have been synchronized and the data is now available in the performance reports, Thank you very much for bearing with us on this. If you're still encountering any trouble, let us know at [email protected].

We are currently experiencing issues with our SFTP performance server, some uploads will remain pending. Our team is currently working on a fix for this issue

The site might experience slowness as an error was found within our database and one of the internal applications. We are currently working to fix your experience.

We have published a fix for the latency in the platform, and we're monitoring the overall performance. The incident with the FTP remains open. Thank you very much for bearing with us on this. We will continue to update the status here.

We're still working on resolving the issue with the FTP server. We're truly sorry about that. We’ll keep you posted as soon as we have an update.

We're still working on resolving the issue with the FTP server, We will continue to update the status here.

We are truly sorry for the inconvenience with the FTP service. Our engineering team already has a plan to fix it, and it will be released soon; we will keep you posted here.

We are continuing to work on a fix for this issue.

We have just deployed a fix for this issue, all the pending files have been processed. We continue to monitor the server's performance.

We're back in normal operation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].

Our Database provider has notified us about an incident with their services that may impact different areas of Playvox. We're investigating the impact of this issue. We'll post here as soon as we have more information. Thanks for your patience.

We are intensively monitoring our services, and we haven't noticed any significant impact. We will continue to monitor it while the incident with the provider remains open.

Our Database provider notified us most of their services are fully functional. We haven't seen any major impact on our application, although we will continue to monitor to ensure the best functionality and performance If you have any issues, do not hesitate to contact our support team at: [email protected]

We continue to see our application as 100% functional and without major impacts, if you have any questions about it do not hesitate to contact our support team at: [email protected]

Due to some issues with AWS in the US-EAST-1 Region, our customers may experience latency and longer loading time, for more detailed updates you may wish to check https://status.aws.amazon.com/

We are continuing to work on a fix for this issue.

We continue to investigate the ongoing issues with our application. We'll follow up when we have more information Thanks for bearing with us.

We are still working on a fix, for more detailed information we invite you to check: https://status.aws.amazon.com/

We are continuing to experience issues with customers instances hosted in USA, latency and application slow response is expected. Our engineering team is working on a plan to restore functionality. We have identified the cause of the incident is due to some issues with AWS. We will post regular updates once we get more information

AWS has mitigated the underlying issue that caused some network devices in the US-EAST-1 Region to be impaired. They are seeing improvement in availability across most AWS services. We are seeing a significant recovery of our services, with the exception of the Learning module and some actions that involved attachment uploading. Quality, Community, Performance, Coaching, Insights should be working as usual. If you still facing the issue Please, cache and cookies for the last 24h and do a hard refresh (Control + Shift + R) and the pages will load as expected. We are still working to be 100% operational and will post more information shortly

We are continuing to monitor for any further issues.

With the network issues resolved from AWS, all our services are fully functional, We will continue to monitor to ensure all functionality has been fully restored. If you have any issues, do not hesitate to contact our support team at: [email protected]

We have identified an expected volume of traffic on our SFTP server, affecting its performance. We're working to restore its full capacity shortly.

The SFTP Audio server is fully operational now. We're truly sorry for this incident. If you're still experiencing an issue, please contact [email protected].

We have a few customers reporting an issue while submitting an evaluation. We're currently investigating the issue. We'll update the status here as soon as we have more information. We're truly sorry about that.

We have identified the root cause of the issue and we're working to resolve it. We will get back as soon as we have more information.

We've started to release a fix for this issue and it may take an hour to full resolution. We appreciate your patience and understanding.

A fix has been implemented and we are monitoring the results.

The fix for this issue has been completed and any evaluation submitted from now on will have the correct calculation. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].

We have reports that some customers are experiencing slow responses in loading interaction in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

We are continuing to investigate this issue.

We have identified that a partial outage in our database provider is generating latency and failure on some of our processes. We will get back as soon as we have more information.

A fix has been implemented and we are monitoring the results.

The latency loading interactions and uploading files via FTP are now resolved. Thank you very much for bearing with us on this, and if you're still encountering any trouble, let us know at [email protected].

We have reports of some customers having issues loading certain pages within the platform. For those customers who are unable to access Playvox (e.g. seeing a blank screen or the page just not loading), try a hard refresh on your browser (CTRL/CMD + R/Ctrl + F5), please reach out to [email protected] if you still have issues. We'll update shortly when we have new updates on this.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. If you're still having issues loading pages please reach us at [email protected]. We're truly sorry for the interruption today. We appreciate your patience and understanding.

We have reports that some customers are experiencing slow responses in Playvox. We are investigating, and we'll be back with an update as soon as we have more information. Thank you for bearing with us.

We identified an issue affecting load times, latency measurement numbers are now back to normal. If you're still experiencing any issues, please let us know at [email protected]. Thanks for your patience.

An issue with workload assignations was reported by some customers, we have investigated and addressed the issue, assignation for all affected workloads is currently in progress and should be completed soon. We are monitoring, please let us know if you're still experiencing any issues. Thanks for your patience, and sorry for the disruption.

Assignation of delayed workflows are now completed, completion notifications are still pending. If you are still experiencing workload issues let us know at [email protected].

Issue has been resolved. Delayed workload assignations are now completed and readiness notifications were sent out. Thanks for bearing with us while we fixed this.

We received reports that some customers are not being able to log in using their Google Account. We applied a fix to address the Google authentication changes in their service. Access to Playvox using Playvox credentials was not affected. Please reach us to [email protected] if you still have issues.

We received confirmation that affected customers are now able to log in using their Google accounts. Please let us know reaching out to [email protected] in case you still have issues.

We're investigating issues with degraded performance. We will keep you posted as soon as we have more information. We're sorry for the disruption.

Some customers are still reporting latency issues. We're deactivating real-time notifications as it is producing lots of timeouts. We'll be back with more updates soon.

We're seeing some signs of recovery, real-time notifications are still disabled. We're monitoring and we'll report back once we have an update to share.

We’ve identified and updated a service causing loading issues. Please let us know if you experience additional issues.

We're back in normal operation. Apologies for the inconvenience. If you’re still running into any issues, please reach out to us at [email protected]