Pleo outage history

The incident has been fully addressed. We apologise for any inconvenience caused.

TPP fix deployment

TPP outage impacting Pleo capabilities on Payment initiation through Open Banking rails

Active engagement with TPP

We are currently investigating an issue with instant funding in Sweden. Please use **standard bank transfer** to top up your account without delay. We appreciate your patience while we work on a fix.

We are experiencing issues with AutoGiro collections and automated top-up rules in Sweden. To avoid funding delays, please top up using **standard manual bank transfer**. We are actively working to resolve this.

We have found the root cause and instant funding in Sweden should be back to normal. Thank you for your patience

Customers may experience intermittent transaction failures during the impact period. Mastercard teams are actively investigating this issue and will provide an update as soon as possible.

We are seeing that traffic for SCA appears to have recovered. Mastercard has not yet confirmed the incident as resolved, so you may still experience intermittent transaction failures. We are continuing to monitor the incident closely.

We are seeing that traffic for SCA has recovered as of 11:00 CEST. We are continuing to monitor to ensure that the incident has been resolved.

SCA traffic has recovered as of 11:00 CEST and transactions are no longer impacted.

We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:  - Viewing cards  - Creating new cards  - Onboarding new users  Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

**Investigating: SMS Delivery Issues** We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including: - Viewing cards - Creating new cards - Onboarding new users Our team is actively investigating the root cause. We will provide an update as soon as we have more information.

We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this. We are monitoring the situation closely. As a workaround for affected users we suggest they follow this guide ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method")) to change their authentication method to an authenticator app.

We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages. This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article ([https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method"))

SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. [Learn how](https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method "Learn how") (link to article)

Issues have been resolved

We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this.

We are currently experiencing an issue preventing users from logging in to the Pleo web app. Our team is working with the highest priority to resolve this. Customers should still be able to access the mobile app.

The issue has been solved, access to the Pleo web app has been restored.

We are seeing degraded performance related to card management and are investigating the issue.

We’re analysing the degraded performance in card management and are investigating with high priority. We’ll share updates as soon as we have more information.

We’ve stabilised our core systems, and we’re continuing to monitor closely.

The issue impacting card management has been resolved and customers should no longer see errors. We’ll continue to monitor closely.

An issue is preventing some users from seeing their cards details and activating cards in the Pleo web app. Users can access card functionality in the mobile app. Our team is actively investigating and working on a fix.

We have resolved the issue that was preventing users from viewing their active cards in the web page. Cards are now displaying correctly for all users. We apologize for the inconvenience caused.

We have identified a small issue whereby some Android device users on the latest version of the mobile app may have difficulties opening it.

A fix (v26.9.0) has been released to the Google Play store. We will continue to monitor rollout to ensure affected users are no longer experiencing these issues. We are grateful for your patience during this time and apologise for any inconvenience this may have caused.

We're currently investigating degraded performance in the mobile and web apps.

Some online card transaction verifications may fail (3D-Secure). We are looking into this as a priority.

We’ve applied changes to address the issue, and performance has improved. We remain attentive to the situation.

We continue to monitor.

We've confirmed that the service degradation is now resolved

We are currently investigating an issue affecting expense exports to external accounting systems. Users may encounter errors when attempting to sync transactions.

We have rolled out a fix the errors users encountered when exporting to external systems. We will continue to closely monitor the area.

We have solved this issue for our customers, please get in contact if you continue to see an issue.

We are currently investigating an issue affecting our mobile app where user data is not loading properly after login. Users may experience empty or partially loaded screens, with limited access to features such as card details, expenses, and profile information.

We identified and resolved an issue affecting our mobile app where user data was not loading properly after login. We are now monitoring the situation to confirm the fix is working for all users.

We identified and resolved an issue affecting our mobile app where user data was not loading properly after login.

Some customers are unable to access the Invoices page. We have identified the issue and are working on a fix.

We believe the issue is resolved, but are continuing to monitor the situation.

The issue has been resolved

We’re currently experiencing an issue affecting reimbursements. Some requests may be delayed or not processed as expected

Reimbursements and Expense Creation are back online

We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in, or viewing card and payment details. Please bear with us while we resolve them

We are currently experiencing issues with sending SMS. During resolution users may experience problems logging in or viewing card and payment details for both the web and mobile app. Please bear with us while we resolve them.

We're fixing a technical issue affecting the Web and Mobile apps. No data or funds are at risk.

We resolved an issue that impacted login and using cards that should now be functional again

After monitoring we are seeing authentication flows working as normal again, closing this incident.

We're experiencing slower than normal performance on both our web and mobile applications following scheduled database maintenance. Users may notice delays when loading pages, accessing expense details, or using various app features. Our engineering team is actively working to restore normal performance

We have identified and fixed the issue. The application is back to normal now

Application is back to normal.

We have identified that privacy plugins, specifically Privacy Badger, block some of the services we rely on since their last release. We're working on a more long-term solution, but there is a temporary workaround customers can use by whitelisting our pleo domain `[pleo.io](http://pleo.io/)` in this (or similar) privacy plugin.

We're looking at implementing a more long-term solution. This seems to only affect a small subset of customer using these privacy plugins. With whitelisting pleo.io in the privacy plugin, the app should be functional until the long-term solution is in place.

We're working on a long-term solution in the background

Identified that the executor service was not listening to the Kafka Topic

This was intended for an internal audience - apologies.

Payment verification (3DS) is temporarily unavailable, which may cause some card payments to fail. We’re investigating.

Payment verification (3DS) is now fully available.

An upstream provider is having issues this morning and you may not be able to reach us on chat. A fix is in progress and you should be able to chat to us shortly.

An upstream provider is having issues this morning and you may not be able to reach us by chat or phone. A fix is in progress and you should be able to reach us shortly.

Upstream issues have been fixed and chat and calls should work as normal.

We have identified sporadic error spikes cross the platform related to user management. This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.

We have identified the source of the problem and working on fixes to mitigate.

We have deployed the mitigations identified.