Podio outage history

We are aware of the vulnerability recently announced by PHP and are actively working to mitigate the associated risk. At this time, there is no indication of any breach or compromise. As part of our mitigation efforts, we have temporarily disabled all PWA multipart requests, affecting: 1. Flow imports (ZIP/XML files) 2. All webhook requests that submit data using the multipart/form-data content type These measures are precautionary and will remain in place until the risk has been fully addressed. We will continue to monitor the situation closely and will provide further updates as soon as relevant information becomes available. Thank you for your patience and understanding.

The PHP patch has been successfully applied. All disabled functionalities have been restored, and the service is operating as expected.

We have identified an issue where some solution views are not loading because neither the back-end response nor the client-side fallback is providing the expected view data. Impacted customers may access impacted solution views via a direct url.

We have identified the root cause and are deploying a patch.

This incident has been resolved.

We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of PWA based on team efforts to resolve and are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio workflow automation. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center (https://support.sharefile.com/s/)

We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

A fix has been implemented and we are monitoring the results.

We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center - https://support.sharefile.com/s/

We are currently investigating an issue impacting Podio due to problems with the AWS ElastiCache service. Some users may experience degraded performance or intermittent errors when accessing Podio. Our team is actively working with AWS to identify the root cause and mitigate the impact.

We have identified that the ongoing Podio performance issues are related to a disruption in the AWS ElastiCache service. This may result in slow responses or intermittent failures across parts of the platform. We are applying mitigations and closely monitoring the situation while AWS works on resolving the underlying issue.

AWS ElastiCache service stability is improving, and Podio is beginning to recover. We are monitoring the platform closely to ensure performance returns to normal levels. Some users may still experience intermittent issues during this period.

This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

We are investigating customer reports of an issue impacting the performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of bulk operations based on team efforts to resolve, and we are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio bulk operations No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

We are investigating customer reports of an issue impacting performance of workflows configured via Podio workflow automation. Users are likely to see delays and/or increased error rates in workflow runs . We will provide updates here with more details as soon as possible.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of notifications based on team efforts to resolve and are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio notifications. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

We are investigating customer reports of an issue impacting the performance of Podio search operations, causing search results and indexing to be delayed. We will provide updates here as soon as possible.

The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of notifications based on team efforts to resolve, and are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

We are investigating customer reports of an issue impacting performance of Podio search operations, causing search results and indexing to be delayed. This could, in turn, result in delays with Podio workflow automation runs too. We will provide updates here as soon as possible.

We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio search. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

The issue has been identified, and we are actively working on a resolution. We expect the experience to be back to normal shortly.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. No further impact has been observed, and we are considering this issue to be resolved based on customer feedback and our system monitoring. If you are still experiencing any problems, please let us know via support at Help Center https://support.sharefile.com/s/

We are investigating customer reports of Podio workflow automation being unavailable. We will provide updates here as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center https://support.sharefile.com/s/

We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of search based on team efforts to resolve and are actively monitoring.

This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future.

We have received customer reports of an issue with Podio notifications on web, especially notifications arising from item activities like updating an item or adding comments on an item. We are actively investigating this issue and will provide updates here as soon as possible. Please note that the email and mobile app notifications are working as expected. Issue Detail: For users facing this issue, the updates or new comments are neither shown in the activity feeds of the related item / app/ workspace, nor do they bubble up as new notifications alert on top navigation pane, without a browser refresh. Refreshing the browser should show the activity fine. Action Requested: Please be rest assured that any update you are making is getting registered as an activity for the item. The issue is with the web notifications. So will request users facing the issue to not repeat the updates as you would be duplicating or spending extra effort for an update that is already done. You can just hit refresh on your browser to confirm the activity is recorded.

This issue is occurring intermittently and we continue to investigate it. Will re-iterate that if you see activity notifications not getting updated on Podio web, please refresh your browser to load it correctly. Thank you for your patience.

Some Podio customers may be experiencing issues with notifications. We are investigating this issue and will provide updates here as soon as they are available.

We are continuing to investigate this issue.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

A fix has been implemented, and we are monitoring the results.

This incident has been resolved.

We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance based on team efforts to resolve and are actively monitoring.

We have completed steps to restore stability to the customer experience with background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

We are investigating customer reports of an issue impacting the performance of Podio, causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

Some Podio customers may be experiencing issues with notifications. We are investigating this issue and we will provide updates here as soon as available.

This is likely to impact all email functionalities within Podio/Workflow Automation. We will provide updates here as soon as possible.

This incident has been resolved.

We are investigating customer reports of an issue impacting performance of Podio causing slowness in the application and increased error rates. We will provide updates here as soon as possible. Updates every 30 minutes (every 15 min for hard down): We are continuing to investigate this issue.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal and we'll continue monitoring system performance.

There are some more reports for degraded API communication performance. We are currently investigating potential causes.

There are some more reports for degraded API communication performance. We are currently investigating potential causes.

Podio performance is back to normal. We'll continue monitoring system metrics and performance.

We have completed steps to restore stability to the customer experience with Podio web and API. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at https://support.sharefile.com/s/

# Podio Server took too long to respond – July 2, 2025 ## Summary of Impact On July 2nd 2025, part of Podio customers started facing high rate of server timeout errors when creating or updating application items. The delays and disruptions caused by the degraded server API performance were sporadic and lasting for several minutes each time. ## Root Cause On July 2nd 2025, our alert system noticed a sporadic increase in Podio related errors when executing workflows. In the meanwhile, the customer support team also received several reports for server errors while executing actions on app items – creating new or updating existing items. Both, the error rate increases and customer reports were intermittent, happening a couple of times during the day for several minutes and experienced by only part of Podio customers. The problem was traced to an end-user's workflow that was incorrectly configured and resulted in locking our database. This, in turn, made items management unavailable while the workflow execution was in progress. ## Mitigation After identifying the root cause, Podio team took the following actions: * Engineering reported the traced workflow * Customer support worked closely with the end-user to deactivate the workflow in order to mitigate the configuration issue. They also helped optimize the workflow to prevent this issue from re-occurring. The issue was confirmed resolved and fixed as of July 16th, 2025. ## Next Steps 1. Conduct review of Podio workflows and the specific workflow type that was the root cause for this incident 2. Optimize and improve performance of Podio workflows while processing high volume of data

We are investigating customer reports of Podio being unavailable. We will provide updates here as soon as possible.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. No further impact has been observed and we are considering this issue to be resolved based on feedback from customers and our system monitoring. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/ We apologize for the impact of this issue for your business and are taking steps to reduce the likelihood of this occurring again in the future. We will share post-mortem details once we complete an internal review of events and analysis of the root cause.

We are investigating customer reports of an issue impacting performance of certain background tasks like file imports/exports, calendar sync, and background cleanups. Users are likely to see delays in the affected operations. We will provide updates here with more details as soon as possible.

We are continuing to investigate this issue.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

We are seeing better performance of background tasks based on team efforts to resolve and are actively monitoring.

We have completed steps to restore stability to the customer experience with Podio background tasks. No further impact has been observed and we are considering this issue to be resolved. If you are still experiencing any issues, please let us know via support at Help Center: https://support.sharefile.com/s/

We are continuing to investigate this issue. The Engineering team is engaged and working on a fix. We regret the inconvenience caused and are trying our best to get Podio Workflow Automation up and running again

We are continuing to investigate this issue.

The issue has been identified and we are actively working on a resolution. We expect the experience to be back to normal shortly.

A fix has been implemented and we are monitoring the results.

We have been monitoring the system for the past 2.5 hours and can confirm that all operations with Podio workflow automation are back to normal. Our team is relentlessly working to continue improving our infrastructure and avoid such issues in future. We apologize for the inconvenience caused by this issue and thank you for your patience and understanding.