57 recorded Poplapay incidents since July 2023, with official updates, affected components, duration and resolution information.
We are observing elevated authorization failures and are investigating
There was a spike of authorization errors on multiple acquiring connections lasting from :54 to :57, but traffic has recovered. The error codes suggest an issue with an upstream system. We are monitoring the situation.
This incident has been resolved.
We have identified an issue affecting settlement processing for merchants using the Nets Finland acquirer. Settlements for transactions processed on 2026-10-21 have been delayed and will be received one day later than usual. The issue has been identified and a corrective action has been taken. We are monitoring the situation to confirm full resolution. We apologise for any inconvenience caused and will provide a further update once settlements are confirmed as processed.
The failed settlement file has been reprocessed and delivered. A mitigation will be put in place to prevent recurrence. We apologize for the inconvenience.
The resent settlement file was confirmed processed successfully.
We are investigating intermittent payment authorization failures affecting terminals routing through Nets acquiring. *Impact:* Some payment authorization and cancellation attempts have been failing intermittently since approximately 06:08 UTC (08:08 CEST / 09:08 EEST). Failures occur in short bursts of 2–4 minutes, followed by recovery, with recurrence. The most recent failure episode was at approximately 07:21–07:25 UTC (09:21–09:25 CEST / 10:21–10:25 EEST). We are treating this as an ongoing incident. *Affected:* Terminals using Nets acquiring across Denmark, Sweden, Norway, and Finland. *Status:* We are actively investigating the connectivity issue with our acquiring partner. Terminals experiencing failures may retry transactions once connectivity recovers. We will provide an update as soon as we have more information.
Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since approximately 08:51 UTC (10:51 CEST / 11:51 EEST). We are monitoring the situation closely. Earlier this morning, some card payments and cancellations failed intermittently across several short episodes between 06:08 and 08:50 UTC (08:08–10:50 CEST / 09:08–11:50 EEST). If a payment failed during that window, it was not charged. We recommend retrying any failed payments. We have identified the cause and are working with our network partner to confirm full resolution. We will post a further update once we have confirmed stability.
Card payments on terminals in Denmark, Sweden, Norway, and Finland have been stable since 08:51 UTC on 12 October (10:51 CEST / 11:51 EEST). No further payment failures related to this incident have been observed. We are resolving this incident. If a payment failed during the affected window on 12 October (06:08–08:50 UTC / 08:08–10:50 CEST / 09:08–11:50 EEST), it was not charged. We recommend retrying any payments that failed during that time.
We have identified an issue affecting the settlement of American Express (Amex) card transactions processed through our Nets Finland acquirer on October 6th. A settlement file covering transactions from that day was rejected during processing. As a result, payouts for the affected transactions are delayed until the file has been corrected and resubmitted. We are actively working on resubmitting the file. We will provide an update once payouts have been confirmed as processed. *Affected transactions:* Amex card transactions, Nets Finland acquirer, October 6th *Impact:* Delayed settlement payouts; no transactions are lost
The settlement file for the affected transactions has been corrected and resubmitted for processing. Based on the current information, we expect payouts to be processed one day later than usual. Processing has not yet been confirmed, and we’ll share another update if the expected timing changes. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th Impact: Delayed settlement payouts; no transactions are lost
The corrected settlement file has passed processing. Payouts for the affected transactions are expected to arrive one day later than usual. We’re sorry for the delay and any inconvenience this has caused. No transactions were lost, and this issue is now resolved. Affected transactions: Amex card transactions, Nets Finland acquirer, October 6th
We are seeing elevated error rates on Visa transactions for Danish DKK transactions
Issue resolved around 12.45 CEST
This incident has been resolved.
We are seeing elevated error rates on Visa transactions for Danish DKK transactions due to an ongoing issue at the acquirer
The issue was fixed by the acquirer.
Authorizations are failing due to an ongoing issue at Nets Finland acquiring. We are tracking the issue.
Updated incident impact estimate
The acquirer implemented a fix and traffic is recovering
This incident has been resolved.
We are experiencing a settlement file processing failure affecting Amex transactions for Nets Finland acquiring on June 27, 2026. As a result, settlements for that day's Amex transactions will be delayed until the settlement file has been successfully processed. Our teams are working to resolve the issue as quickly as possible and restore normal processing. No action is required from merchants at this time. We will provide an update as soon as processing has resumed. Please note that Amex transactions processed through Nets Denmark are not affected and have been processed according to the normal settlement schedule. This issue is limited to Amex transactions for Nets Finland acquiring on June 27, 2026, and does not affect any other card schemes. We apologize for the delay and appreciate your patience while we work to resolve this issue.
The failed settlement file has been reprocessed and delivered, and a mitigation has been applied to prevent recurrence. We apologize for the inconvenience.
The resent settlement file was confirmed processed successfully.
This is just a test
This incident has been resolved. All systems are operating normally.
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. We corrected that error and submitted the settlements the following day. In correcting the previous error, however, we unfortunately overlooked a detail that then caused the settlement run for June 4th to fail. This has now been corrected, and the settlements have been submitted successfully, but unfortunately payouts for June 4th will be delayed. No action from merchants is required. The underlying issue that caused both problems was fixed earlier, so no further disruption is expected. We sincerely apologize for the disruption. We will be providing more information early next week.
The settlement batches for June 5th were sent as expected, and the system is operating normally.
We apologize for the inconvenience caused by an issue affecting settlement processing for Npay terminals using Nets Finland acquiring. On June 3rd, a technical issue caused settlement processing to fail, preventing affected settlements from being submitted to the acquirer as scheduled. As a result, settlement payouts will be delayed until the issue has been resolved. Our team is actively investigating and working to restore normal processing as quickly as possible. Once the issue has been fixed, we will reprocess all affected settlements and submit them to Nets Finland for settlement without requiring any action from merchants. We sincerely apologize for the disruption and appreciate your patience while we work to resolve this matter. Further updates will be provided as more information becomes available.
The affected settlements have been sent to Nets Finland.
This incident has been resolved.
We've identified an issue with Nordic acquiring affecting our terminals in Nordics. I've escalated the issue.
Nordic acquiring down since 10:06 EET / 9:06 CET.
We are continuing to work with highest priority on a fix for this issue.
The Nordic acquiring outage has been resolved. Card payments have been going through successfully since approximately 14:43 CEST / 15:43 EEST, and success rates are back to normal. We are continuing to monitor the service to make sure it stays stable before closing the incident. No action is needed from merchants. We apologise for the disruption and will post a final update once monitoring is complete.
Unfortunately, we are seeing failures again.
Since 16:58 CEST / 17:58 EEST new Nordic acquiring outage affecting merchants in Nordics causing payments to fail.
Authorizations working again since 17:12 CEST / 18:12 EEST. Monitoring for now, another update will come when incident closed.
We are closing this incident after an extended monitoring period. Authorizations have remained stable since the recovery reported on 21 May 2026, and we have not observed further merchant impact. A final root cause analysis from the upstream acquiring provider is not available at this time. We apologise for the disruption.
We see a degradation in acquiring connection to Finland acquiring, causing failures in payments affecting some Finnish merchants.
Acquiring side issue affecting multiple PSPs.
working since 18:50 EET
No further issues observed after root cause was addressed. Issues appeared in 3 waves between 17 and 19 Finland local time on the 19th of May, where part of payments towards Finland acquiring were failing.
12:11 Finland time - debit authorization degraded for Finnish acquiring. 12:11 alkaen katevarmennusyhteydessä ongelmia, selvitys käynnissä
There was an authorization incident 12:11–12:34, which has since resolved. Around 50-80% of authorizations for Finnish acquiring failed during that time. We are still investigating the root cause, but the issue is unlikely to repeat itself – but we will keep monitoring the situation.
This incident has been resolved.
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Some Castles terminals in Finland that are connected to Telia phone network are affected by this issue. If possible, we recommend using other available Internet options, like WiFi. We are working with our phone service providers to fix the issue.
We are still in dialogue with our cellular service vendors to get the issue resolved. If you are affected by this: If possible, we recommend using other available Internet options, like WiFi.
We are no longer seeing abnormal connectivity issues. We will continue to monitor the situation.
This incident has been resolved. We apologize for the inconvenience.
We are currently investigating issue where some payment terminals using Cellular connections are having issues connecting to payment service provider.
Cellular network provider has confirmed that there was a roaming issue in Finland that should have been fixed today at approximately 15:20. If you are still experiencing issues with your cellular connection we recommend you to reboot you payment terminal.
This incident has been resolved.
We are seeing elevated authorization failures for Nets Denmark acquiring
Nets Denmark acquiring connection is experiencing an outage, we are monitoring the situation
Upstream provider has applied a fix and authorizations are succeeding again
This incident has been resolved.
We are currently investigating this issue.
Payment terminals in Finland that use Telenor SIM for cellular connection are affected. Situation is being investigated.
The issue is being investigated with Telenor. If possible, connect the terminal through a mobile phone hotspot, or other means, while the problem continues. Some merchants have reported successful reconnection after rebooting the device.
Connections are reported operational
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
All Visa authorizations were failing on Nets Finland acquiring between 20:00 and 20:24 Finland local time. The incident is over. Other card schemes were not affected.
We are currently investigating elevated error rates for authorizations going through Nets Finland acquiring
Ongoing issue was confirmed with Nets Finland acquiring, we are awaiting further information
Acquirer is reporting issue as resolved, and we are no longer seeing failed authorizations
This incident has been resolved.
