60 recorded Poppulo incidents since September 2023, with official updates, affected components, duration and resolution information.
Salesforce is currently experiencing a service disruption https://status.salesforce.com/incidents/20004512 This is affecting our Email and Chat support service. If you require Support please reach out to us over the phone Digital Signage (FWI) INDIA: +918037244674 Intl: +13033133000 Email, Feeds & Mobile (Poppulo) IRL: 1800806161 UK: 08000856388 US: 7814437600 INDIA: +918037244674 Intl.: +353212427277
This incident has been resolved.
Salesforces is currently experiencing a service disruption that is affecting our Email and Support chat service. If you require Support please reach out to us over the phone Digital Signage (FWI) INDIA: +918037244674 Intl: +13033133000 Email, Feeds & Mobile (Poppulo) IRL: 1800806161 UK: 08000856388 US: 7814437600 INDIA: +918037244674 Intl.: +353212427277
This incident has been resolved.
We have become aware that our phone provider is experiencing a few platform issues which is causing most inbound and outbound calls to fail to connect. If you are trying to reach Poppulo Support and can't reach us via the phone, we suggest submitting a ticket at poppulo.com/support and will follow up with you as soon as possible. There is not a platform issue with either the Poppulo Email or Poppulo Signage products, we just wanted to let our clients know that reaching us by phone may be unreliable for the time being. Please reference https://status.goto.com/incidents/8xtg7h12rg31 for service updates.
The Goto status page indicates they have resolved their platform issues
Poppulo Support and Engineering are currently monitoring an increase in deferrals from mailings through protection.outlook.com Microsoft are advising of an issue with Exchange online leading to "451 4.7.500 Server busy deferrals : ID: EX1467029 Affected services: Exchange Online Status: Service degradation Issue type: Incident Start time: 4 Sept 2026, 11:19 GMT+1User impact Users may experience a delay in sending and receiving email messages from external domains in Exchange Online.More info Users may experience intermittent “Server busy” errors, affecting multiple mailboxes.Scope of impact This issue impacts users who may be attempting to send and receive email messages from external domains in Exchange Online. This information may be updated as our investigation continues. Current status 4 Sept 2026, 12:03 GMT+1 Our initial investigation has identified instances where anti-spam protections may be contributing to impact for a subset of users. We are continuing to analyse the behaviour and review service telemetry to better understand the underlying cause and determine the most effective mitigation path Once the issue is addressed by Microsoft Poppulo will attempt to deliver currently deferred mails. Poppulo Support
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating the issue with Feeds posts not loading and latency. Please accept our apologies for any inconvenience caused. Poppulo Support Team
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have been made aware of an issue with third party mailing infrastructure provider Proofpoint Proofpoint are experiencing a DNS resolution issue when resolving gslb.pphosted.com . This issue may lead to an increase in email bounces for customers mailing to Proofpoint hosted email addresses . Proofpoint have a status page and the issue can be tracked here https://proofpoint.my.site.com/community/s/proofpoint-current-incidents Poppulo Support.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.
A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With an error message displaying when editing some email components on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused Poppulo Support
The issue has been identified and a fix is being worked on. In the mean time for any customers seeing the following error when editing their email : "The following items contain internal links to unavailable pages: Useful Links HZ Content - Edit Property These links must be fixed before the email can be sent." Please contact Support and we will work with you to address your individual case. Apologies for any inconvenience Poppulo Support
A fix has been implementing and we are monitoring the results
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With error messaging when editing emails on the US server Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services, Opens and Clicks are currently impacted and displaying as 0%. Our Incident Response teams have been engaged and are working toward a resolution as a priority.
The issue has been identified and we are working on a solution.
A fix has been implemented and we are monitoring the results. There may be a delay in getting the opens and clicks due to the backlog being fixed.
This incident has been resolved. Our tool will work through the backlog of reporting information, so there may be a bit of a delay with getting your reporting information but it will come through.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Advanced Analytics Dashboards are currently delayed, with reporting data only available through to July 24th. Please note this issue does not affect our Standard Reporting Suite which is uptodate. Our Engineering team has identified the cause and are working toward a resolution as a top priority. Poppulo Support
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by tomorrow morning 08:00 UTC July 28th
Our Engineering team has identified the cause and are working toward a resolution they expect the Advance Analytics dashboard to reflect correctly by end of day.
Our Engineering team has confirmed that Advanced Analytics data is now reflecting correctly on the US Server. On the EU server Advanced Analytics data has been restored excluding some interaction data from Saturday the 25th of July. Engineering are continuing the backfill of this data. They expect this to be in place by tomorrow morning.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Microsites are currently experiencing issues. Our Incident Response teams have been engaged and are working toward a resolution. Please accept our apologies for any inconvenience caused. Poppulo Support
AWS have confirmed that they are experiencing a global Cloudfront issue which is leading to the 504 errors on the microsites. https://health.aws.amazon.com/health/status AWS are investigating and the issue is being treated with the highest priority.
A workaround has been implemented which has restored access to some customer microsites. AWS is continue to investigate the issue on their end and implement a complete fix https://health.aws.amazon.com/health/status
AWS have confirmed the Cloudfront issue has now been addressed : https://health.aws.amazon.com/health/status All micosites are now accessible.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With delays to reporting on our EU and US server Please note your mails are delivering as expected but our reporting isn't UpToDate. Our Incident Response teams have been engaged and are working toward a resolution as a top priority. Poppulo Support
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has now been resolved and reporting uptodate.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With increased latency on our EU and US server. Our Incident Response teams have been engaged and are working toward a resolution as a priority. Poppulo Support
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With access to the EU and US Admin currently unavailable. Our Incident Response teams have been engaged and are working toward a resolution as a top priority.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With degraded performance on the US admin. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating publishing issue with feeds on Sharepoint. Please accept our apologies for any inconvenience caused. Poppulo Support Team
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. Our Engineering team is investigating We apologize for any inconvenience caused. Please accept our apologies for any inconvenience caused. Poppulo Support Team
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With some mail publishing errors Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. While a publishing error may display mails are sending and delivering to recipients Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused
This incident has been resolved.
We are currently experiencing an issue that may be impacting your ability to fully utilize our services. With the access to the mobile/feeds product currently impacted. Our Incident Response teams have been engaged and are looking into the issue. Please accept our apologies for any inconvenience caused Poppulo Support
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
