PowerSchool outage history

We are aware that some users experienced issues navigating within to Schoology earlier today. The service has now recovered, and users should be able to access the platform normally. Our team will continue to monitor system performance to ensure ongoing stability. We apologize for any inconvenience this may have caused and appreciate your patience.

The issue has been resolved, and users should now be able to access and navigate the platform normally. We apologize for any inconvenience this may have caused and appreciate your patience. If you continue to experience any issues, please contact PowerSchool Support for assistance.

We are aware of an issue causing some users to receive a 504 error message. Our team is actively investigating and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available.

Customers were temporarily unable to access the Customer Management Portal (CMP) due to a system storage issue that affected the application's ability to operate normally. Our team resolved the issue by restoring available storage and redeploying the affected services. Access to the portal has been fully restored, and we are continuing to monitor the environment to ensure ongoing stability.

Service has been restored, and the Customer Management Portal (CMP) is operating normally. All affected services are available again, and system performance has returned to expected levels. Our team continues to closely monitor the environment to ensure ongoing stability and reliability.

We are continuing to monitor for any further issues.

The issue has been resolved. Services have been fully restored, and the platform is operating normally. All affected functionality is now available, and system performance has returned to expected levels. If you continue to experience any issues related to this incident, please contact PowerSchool Support for further assistance.

We are investigating reports of users encountering access errors in PowerSchool eSchoolPlus SIS. Our teams are actively working to identify the cause and restore service. We will provide regular updates as more information becomes available.

We have confirmed that PowerSchool eSchoolPlus SIS is functioning normally. We will continue to monitor the application to ensure consistent performance and that all critical functionality remains intact as expected.

The issue affecting access to eSchoolPlus this morning, related to the 26.8.0.0 release, has been resolved. Service has been restored for impacted customers. If you're still experiencing issues, please contact PowerSchool Support.

We have identified the issue affecting scheduled provisioning and are actively working to restore normal operations. Some customers may be required to complete a reauthorization step to resume provisioning activities. Our team is assisting impacted customers and will continue to provide updates as progress is made.

We have identified an issue affecting scheduled provisioning for some customers. To restore normal provisioning, a reauthorization of the integration may be required. A step-by-step guide is available in our Community article and can be followed by a School Administrator to complete the reauthorization process. Once completed, scheduled provisioning will resume automatically. https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US We are actively working to improve this experience and appreciate your patience. Please refer to the linked Community article for instructions and additional details. Further updates will be provided as available.

We have implemented corrective actions for customers impacted by this issue, including backend updates to help restore scheduled provisioning. We are currently monitoring service performance and are seeing provisioning activity resume successfully. If your organization continues to experience issues with scheduled provisioning or syncs are not running as expected, a reauthorization of the integration may be required. We strongly encourage School Administrators to review and follow the steps outlined in the Community article below: https://customercentral.powerschool.com/s/article/Schoology-SIS-Provisioning-Stops-Syncing-Due-to-Expired-OAuth-Token-Requiring-Reauthorization?language=en_US Once the reauthorization process is completed, scheduled provisioning should resume automatically. We will continue to monitor the service closely. If you continue to experience issues with your sync after following the guidance above, please contact PowerSchool Support for assistance. Further updates will be provided as needed.

The issue reported for Schoology has been resolved and this incident has been closed.

We are investigating an issue affecting some eFP customers. Users may experience difficulties signing in or may be unable to access certain areas of the application after logging in. Our teams are actively working to identify the cause and restore full functionality. We will provide additional updates as more information becomes available.

We have deployed a fix to production that has resolved the issue in eFinancePlus. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

A fix was successfully deployed to address the issue affecting eFinancePlus. Following a period of monitoring, application performance and functionality have remained stable and are operating as expected. We appreciate your patience while we worked to resolve this issue. If you continue to experience any issues, please contact Support.

We are currently investigating reports of users being unable to access Atrieve. We will continue to provide regular updates as we make progress toward resolution.

We are actively investigating reports of login difficulties and slow application performance affecting some Atrieve customers. At this time, all Atrieve hosting environments remain operational, and our investigation has not identified any issues within the Atrieve application or hosting infrastructure. Our teams are reviewing potential upstream network-related factors and continue to gather information from affected customers and service providers. We will provide additional updates as more information becomes available.

As part of our investigation, we have updated the affected hosts and continue to review potential network-related factors. We will provide further updates as more information becomes available.

We have received reports that login and performance issues have improved, and users are once again able to access Atrieve normally. While our investigation has not identified any issues within the Atrieve application or hosting infrastructure, we continue to review potential network-related factors. If you continue to experience issues, please contact Support.

Login and performance issues reported by some Atrieve customers have subsided, and users are able to access Atrieve normally. We appreciate your patience. If you continue to experience issues, please contact Support.

We are currently investigating an issue impacting multiple products. Users may experience: - Bad Gateway (502) errors - Increased latency - Intermittent access or performance degradation Our engineering teams are actively investigating the underlying cause and working to restore normal service as quickly as possible.

During our ongoing investigation, we have identified that Employee Records - HigherEd is also experiencing impact related to this incident.

A fix has been implemented for the issue affecting multiple products. We are monitoring service performance to ensure stability.

The issue impacting multiple products has been resolved. Service has been restored, and monitoring confirms platform stability.

We are currently investigating an issue where users aren't able to login to Atrieve Web.

We have identified the cause for the ongoing issue in Atrieve Web and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

We have deployed a fix to production that has resolved the issue in Atrieve Web. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

The issue reported for Atrieve Web has been resolved and this incident has been closed.

We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.

We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption. We will continue to provide updates as this investigation progresses. Thank you for your patience.

We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.

The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.

We are currently investigating reports that some imports for US Based Customers of Professional Learning, Perform Enterprise, Employee Records, Perform, and Applicant Tracking are not being processed as expected. Our team is actively working to identify the cause and will provide updates as more information becomes available.

We are continuing to investigate this issue.

Our team has implemented a mitigation plan. Import jobs for all impacted products will be processed during the overnight cycle. Teams will actively monitor processing to confirm successful completion and will continue to provide updates as needed.

A fix has been implemented and we are monitoring the results.

The reported issue has been resolved and this incident has been closed.

We are aware and are investigating an issue affecting registration and case creation services.

A fix has been implemented and we are monitoring the results.

The issue reported for PowerSchool Customer Central has been resolved and this incident has been closed

We have identified an issue affecting report card generation within Document Management. Our teams are actively working toward a resolution and are closely monitoring progress. We will continue to share updates as they become available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of users unable to access within HigherEd within Canada. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We have identified the cause for the ongoing issue in HigherEd and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

We have deployed a fix to production that has resolved the issue in HigherEd. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

This incident has been resolved.

We are investigating reports of unable to access application within SchoolSpring Job Board. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

We have deployed a fix to production that has resolved the issue in SchoolSpring Job Board. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

This incident has been resolved.

We have identified that Enrollment data replication for Connected Intelligence has stopped for customers on the Enrollment server (https://registration.powerschool.com/). The PowerSchool Enrollment application itself is operating normally; however, customers accessing this environment will see stale data in Connected Intelligence. Data replication of new Enrollment records has been unavailable since 11:54 PM EDT on June 17. As a result, any Enrollment data created after this time is not being replicated and will not be available in Connected Intelligence. Our team has identified the cause and is working on remediation. Once complete, replication will be restored and a full reload will be performed to ensure data fidelity. Further updates will be provided as progress continues.

A full data reload has been completed, and all Enrollment data has been validated for accuracy. Replication is now active, and new Enrollment data is flowing into Connected Intelligence as expected.

We are currently investigating reports of users in the East region encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.

We are continuing to monitor for any further issues.

The reported issue has been resolved and this incident has been closed.

Multiple Products - Users are encountering issues accessing Enrollment, PowerSchool eSchoolPlus SIS, eFinancePlus, EnrollmentExpress/Ecollect, PowerSchool SIS, Special Programs.

We are seeing improved performance and are monitoring for continued stability.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are investigating reports of service disruption and access issue within Atrieve. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

The issue reported for Atrieve has been resolved and this incident has been closed.

We are currently investigating reports of users encountering errors when attempting to log in to eFinancePlus.

Service has been restored and we are monitoring for continued stability.

This incident has been resolved.

We are currently investigating reports of users encountering errors when attempting to log in to BusinessPlus.

Service has been restored and we are monitoring for continued stability.

This incident has been resolved.