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50 recorded Practice Better incidents since April 2022, with official updates, affected components, duration and resolution information.
Some AI Charting Assistant summaries may experience delays in processing.
Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.
Some AI Charting Assistant summaries may experiences delays in processing.
Processing times for the AI Charting Assistant have returned to normal. All summaries should now generate without delay. Thank you for your patience and understanding while we worked through this issue.
We are currently experiencing an issue on the Documents section of the portal. We expect to have it resolved in the next 30 minutes.
This incident has been resolved. A reload of the portal may be required.
We are currently investigating an issue affecting PB Payments where some customers may be unable to view their balance and payout information. Payment processing is not affected — all payments continue to work normally. We'll provide updates as we have more information.
This incident has been resolved.
Natural Dispensary is currently experiencing a partial outage including product searches. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Natural Dispensary is currently experiencing an outage. We are monitoring and will provide an update when it is available.
The Natural Dispensary integration is operational and the issue is now fully resolved. Thank you for your patience.
Fullscript is currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Fullscript and Evexia services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re currently experiencing an outage affecting access to the That Clean Life portal and integration. The issue appears to stem from an upstream provider (AWS) outage that’s impacting our infrastructure. Our team is actively monitoring the situation and will provide updates as soon as new information becomes available. Thank you for your patience and understanding.
Service Restored - Monitoring Performance
This incident has been resolved.
We're currently experiencing a delay in the processing of AI-generated charting summaries. Our team is actively investigating the issue and working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience while we work to restore full functionality. Further updates will be posted here as they become available.
This incident has been resolved.
The system is currently experiencing delays in the triggering of automations and scheduled tasks, including the release of program modules to clients. We apologize for the inconvenience and continue to investigate the issue.
This incident has been resolved.
We are currently monitoring issues with sending emails through our email service provider, which may result in delays in receiving emails from Practice Better. We will provide an update once more information is available.
This incident has been resolved.
Claim.MD services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
iOS app version 2.7.72 has been released which resolves the telehealth issues. We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
Fullscript services are currently experiencing an outage. We are monitoring and will provide an update when it is available.
This incident has been resolved.
Zoom services are currently experiencing an outage. We are investigating and will provide an update when it is available.
The issue with our Zoom integration has been resolved. Thank you for your patience!
As a result of maintenance being performed by Natural Dispensary, the integration is currently down.
This incident has been resolved.
We are currently experiencing trouble with our Claim.MD integration. We are investigating and will provide an update when it is available.
A fix has been implemented and we are monitoring results.
The issue with our Claim.MD integration has been resolved. Thank you for your patience!
Fullscript services are currently experiencing an outage. We are investigating and will provide an update when it is available.
This incident has been resolved.
We are investigating reports of degraded performance while accessing the web portal and mobile app. We will provide updates once more information is available.
A fix has been implemented and we are monitoring the results.
This issue is now resolved.