Precisely outage history

Dear Spectrum OnDemand APIs customer, Please be informed that maintenance activity will commence immediately. We will notify you once the activity is complete. This maintenance activity should have no impact on service availability. Thank you, The Spectrum OnDemand Team

Dear Spectrum OnDemand APIs customer, We are pleased to inform you that the scheduled maintenance activity have been successfully completed. Thank you for your cooperation during this maintenance. If you experience any issues or have questions, please reach out to our support team Thank you, The Spectrum OnDemand Team

We are working to address a technical issue with the Profiling Suite which may prevent you from using some features. These modules and features are known to be impacted at this time: - Quality Rule - Observer - Profiling You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

We are continuing to investigate this issue.

Degraded service performance inside of the Data Integrity Suite in US1 has been resolved.

Dear Spectrum OnDemand APIs customer, At 11:30 AM EDT on August 24, 2026, Spectrum OnDemand began experiencing elevated error rates affecting EMEA region API requests. Service was fully restored at 11:54 AM EDT. Total duration: 24 minutes. The Emergency Response Team has completed remediation and continues to monitor for further issues. Thank you for your patience. The Spectrum OnDemand Team

From 9:30AM EST to 11:00AM EST our EU1 region experienced a degradation in our workflow services, leading to increased error rates in viewing, configuring, or executing workflows, including datasource discovery/cataloging. This issue has been resolved.

From 9:30AM EST to 11:00AM EST our EU1 region experienced a degradation in our workflow services, leading to increased error rates in viewing, configuring, or executing workflows, including datasource discovery/cataloging. This issue has been resolved.

Dear Spectrum OnDemand APIs customer, On August 24, 2026, between 8:19 AM EDT and 12:48 PM EDT, some customers may have experienced issues accessing Spectrum OnDemand APIs. The issue was identified and resolved at 12:48 PM EDT. We apologize for any inconvenience this may have caused. The Spectrum OnDemand Team

We are investigating reports that some DIS agents may enter an operator crash loop, primarily affecting customers running older versions of the credential-management and operator modules. The underlying change has been reverted. You can verify if you are impacted by running the following command: ./discli agent status Verify that the operator service does not show multiple recent restarts. Verify that the credentials-management service is present in the agent status output. Affected customers can restore agent operation by running: ./discli agent renewCerts Thank you for your patience, Precisely Emergency Response Team

A production deployment is currently underway. Users may experience intermittent service instability while the deployment is being completed. Our team is actively monitoring the environment and will provide updates as necessary.

We are continuing to investigate this issue.

The production deployment has been successfully completed. We are currently monitoring the environment to ensure services remain stable and perform as expected. We will continue to closely observe the platform and provide further updates if necessary. Current Status: Monitoring

This incident has been resolved.

We are working to investigate an intermittent technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. A subset of users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. We are investigating the scope of the impact. Additionally, some users attempting to call the APIs are encountering errors such as DIS-1003. Our engineering team is actively investigating the issue. Thank you for your patience, Precisely Emergency Response Team

We are continuing to investigate this issue.

This incident has been resolved.

Dear MapMarker customer, We are currently experiencing technical issues which may prevent you from accessing MapMarker. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of MapMarker. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely MapMarker Team

At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely MapMarker Team

Dear GeoTAX.com customer, We are currently experiencing technical issues which may prevent you from accessing GeoTAX.com. Our Emergency Response Team is investigating to determine the full scope of the outage and are working to restore the operation of GeoTAX.com. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely GeoTAX Team

Dear GeoTAX.com customer, At this time we are seeing full functionality in the system. We apologize for any inconvenience you encountered during this unscheduled downtime and thank you again for your continued business with Precisely. This is the final notification regarding this unplanned outage. Thank you! The Precisely GeoTAX Team

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

Dear Spectrum OnDemand APIs customer, We experienced technical issues starting at 10:00 PM ET. We began seeing recovery at 11:45 PM ET and will continue to closely monitor our systems. This impacted our APIs production environment. At this time, we see full functionality restored. We apologize for any inconvenience you may have experience during these issues. This is the final update. Thank you, The Spectrum OnDemand Team

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

This incident has been resolved.

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our EMEA production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

This incident has been resolved.

We are working to address a technical issue with Data Integrity Suite (DIS) that is preventing users from accessing the platform. Users attempting to log in to DIS (https://cloud.precisely.com/) are receiving a "We can't let you in. You'll need permission first." 403 error. This issue appears to have a global impact across all regions. Users attempting to call the APIs receive errors such as DIS-1003. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Dear Data360 DQ+ customer, We are experiencing technical issues with our UAT environment which is causing slowness on the processing of Analysis with Data360 DQ+. Our Emergency Response Team is investigating these issues along with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

The technical issue which began at 09:00AM ET was resolved at 5:10PM ET. At this time full functionality has been restored. We will continue to monitor our systems. Thank you for your patience, Precisely Emergency Response Team

We are working to address a technical issue with Data Integrity Suite for Government which may prevent you from accessing non-default workspaces. Attempting to switch to or navigate to any workspaces other than the user's default workspace is currently failing in the USG1 (Government) region. This issue began at approximately 1:35pm EDT / 17:35 UTC. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

We are still investigating the workspace access issue and are working to restore normal service. The next update will follow in approximately 60 minutes.

We have resolved the issue affecting access to non-default workspaces. Data Integrity Suite for Government should now be operating normally; please retry if you still see problems.

Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment, where DIS workspaces are opening with missing menus. This appears to be a general issue affecting multiple workspaces in the eu-west-2 region. As a result, some features in the Data Integrity Suite may not be temporarily visible after opening a workspace. Our Emergency Response Team is actively investigating the issue and working to determine the root cause and overall impact. We will provide updates as soon as more information becomes available. Thank you for your patience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating a situation where some running Agents are not communicating with the Precisely Cloud. Affected agents show "Action Required" status in the UI. You may have received an "Agents offline" email for affected agents as well. If you are impacted, please run the following command to check if Operator is listed under the list of services. ./discli agent status If this service is missing please run the following command to resume connectivity: ./discli agent applyOperatorVersion --version=2.1.30 We will update this status once we know more. You will receive an update every 30 minutes until the issue is resolved. Thank you for your patience, Precisely Emergency Response Team

No further affected Agents have been determined at this time. If you are encountering the issue described in this incident, please run the commands indicated for resolution.

This incident has been resolved.

Dear Spectrum OnDemand APIs customer, We are experiencing technical issues with our production environment which may prevent you from using all features of the Spectrum OnDemand APIs. Our Emergency Response Team is investigating these issues and will work to restore Spectrum OnDemand to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Spectrum OnDemand Team

This incident has been resolved.