Productboard outage history

We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.

We are continuing to investigate this issue.

The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.

Productboard is experiencing elevated error rate across the application. Our team is investigating and working to restore service as quickly as possible. We will post an update shortly. We apologize for the disruption.

We have identified the cause of this issue and are working on a fix. We will post another update shortly.

A fix has been deployed and we are monitoring recovery. We will post a final update once full functionality is confirmed.

This incident has been resolved. We apologize for the disruption and thank you for your patience.

We are currently investigating an issue where newly created boards are not immediately accessible after creation. Users may encounter an error when attempting to open a board they just created. Affected boards do eventually become accessible. We will provide further updates as our investigation progresses.

We have identified the cause of the issue and are working to resolve it.

A fix has been applied and newly created boards are now accessible. We are monitoring the situation to ensure full stability.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved. Newly created boards are now fully accessible and operating as expected. We apologize for any disruption this may have caused.

Filtering on Boards is currently unavailable. Users are unable to add new filters or adjust existing ones. We are aware of the issue and are actively investigating. We will provide updates as more information becomes available. We apologize for the inconvenience.

We are continuing to investigate the issue affecting board filtering. Our team is actively working on a resolution and will share further updates as soon as they are available.

A fix has been applied, and we are currently monitoring the results. Filtering on Boards should now be available.

This incident has been resolved. Filtering on Boards is now fully available and functioning as expected. Thank you for your patience while we worked to resolve this issue.

Productboard may not load any page or show errors on some elements. We're currently investigating it and we'll be updating you as we have further details.

Productboard currently may take longer to load. We're investigating it and will update you here as we have further details.

Productboard is fully operational now.

We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in Productboard may not appear immediately or be very slow. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

We’ve identified the cause of the performance degradation in the Productboard web app, resulting in delayed board actions and slower load times. Our team is working to restore normal performance. We appreciate your patience and apologize for the inconvenience. Further updates will be posted here as they become available.

We’ve identified the root cause of the performance degradation in the Productboard web app and our team is working on a fix to restore normal performance.

Our team has released a fix that mitigates the issue and we are seeing performance recover over time. We’ll continue to monitor the situation as a small subset of customers may still experience delays in the platform during the recovery period.

The incident has been fully resolved. Please contact [email protected] if you continue to have any issues.

We are experiencing issues with loading documents. You may experience slow loading times or it might not load at all. We're investigating the issue.

The issue has been mitigated and Documents can be loaded again. We're currently monitoring it.

This incident has been resolved.

We're currently experiencing issues that may result in some components not loading for you such as new boards or sidebars. It's currently being investigated.

The issue has been identified and mitigated. We're monitoring it now.

The incident has been fully resolved

We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.

This incident has been resolved.

We are currently experiencing a temporary degradation in the platform affecting some customers. During this time, actions taken in the system may not appear immediately and could show up after a delay. Our team is actively working to resolve the issue and restore normal performance. We’ll continue to provide updates as progress is made.

This incident has been resolved.

Productboard is unavailable at the moment. You're likely to see an "Oops, something has gone wrong!" upon opening any page. We're investigating it.

Productboard is online again. The issue is being monitored by our team

This incident has been resolved.

We are currently investigating an issue where some Spark insights analyses may use outdated note content due to an upstream problem with our AI provider. Impact is limited to the quality of insights analysis; all other Productboard functionality remains available, and we will share further updates here as our provider implements a fix.

The issue has been mitigated and we're currently monitoring it.

This incident has been resolved.

We are currently experiencing an issue that prevents the following actions from saving: entity conversion, archiving, and description updates. We’ve identified the root cause and our team has implemented a fix. We're monitoring the situation and will share another status update soon. We’re sorry for the inconvenience.

The service is recovering and we are now processing the backlog of these actions. Some customers may experience delays with the mentioned actions. We will continue to monitor the service to ensure it remains stable.

The backlog has now been fully processed and new actions will process normally. We appreciate your patience and apologize for any inconvenience this caused.

We are experiencing an issue with the Jira Integration. We're currently investigating the issue and will provide a status update once we have more information. Apologies for the inconvenience.

Some customers are currently experiencing issues when using the Jira integration. Affected actions include pushing new issues, syncing updates, and running authorization health checks. We’re investigating this with high priority and will share another update as soon as we know more. We’re sorry for the disruption.

We have identified the issue and deployed a fix. We’re seeing the Jira integration recover. We’ll continue to monitor the Jira integration service closely to ensure it remains stable.

Users may experience delays when using the Jira integration. The service is currently processing a backlog of requests that failed earlier. We’re continuing to monitor performance closely. We appreciate your patience while the backlog clears.

We’re still processing the backlog of Jira integration requests. The integration is functioning, but performance may remain degraded until the backlog is cleared. We’ll continue to monitor closely and will share further updates as progress is made.

Performance of the Jira integration continues to improve as the backlog shrinks and the service is currently stable. If you continue to encounter issues, please reach out to [email protected]. Thank you for your patience.

We are currently investigating this issue and will inform you here on our status page on our progress.

We are continuing to investigate this issue.

This incident has now been resolved.

We are investigating an issue where emails from our platform may not be delivered to Outlook addresses. We will provide another update here as soon as we have more information.

Some emails to Microsoft Outlook and Hotmail addresses may be delayed or blocked due to an ongoing issue with our email delivery provider. We are monitoring the situation and will update this status when resolved.

We are continuing to monitor the issue on our end and will provide any updates we receive here as soon as we can. Thanks for your patience!

Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.

This incident has been resolved.

Some customers are experiencing a serious delay when taking actions. We are investigating the issue and shall keep you updated here.

This incident has now been mitigated.

Application is experiencing loading errors due to an upstream outage of Cloudflare.

This incident has been resolved.

We are currently investigating increased latency in our Query Engine. The issue is caused by a high volume of incoming events originating from a single space. Impact: Some customers may experience delays in seeing updates or changes reflected on their boards. We’re working to mitigate the event load and restore normal performance. Updates will be provided as we learn more.

This incident has been resolved.

Synchronizations to the Old Boards are delayed as well as rollups, duplications, archivings, deletions, conversion and description updates

A fix has been implemented and we are monitoring the results.

This incident has been resolved.