BCH wallet maintenance
OutageCritical incident
Affected components
BCH Withdraws
- investigating
we need to perform emergency maintenance on our BCH wallet. once complete, please retry withdrawing
- resolved
This incident has been resolved.
49 recorded Purseio incidents since July 2020, with official updates, affected components, duration and resolution information.
we need to perform emergency maintenance on our BCH wallet. once complete, please retry withdrawing
This incident has been resolved.
We are noticing some failed withdrawals on the Bitcoin Network. if your withdrawal fails, we will retry sending
We have identified the issue and have attempted to resend all failed withdrawals.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We are continuing to experience intermittent outages. if the site appears to be down (infinite loading indicator), then please try again in a few minutes. if the problem persists please contact support.
This incident has been resolved.
We are seeing intermittent failures with BCH withdrawals. if your withdrawal fails, we will cancel it and you can retry the withdrawal. Sorry for the inconvenience while we are working on fixing this issue.
we are still investigating the cause of the intermittent failed withdrawals. We will be taking the wallet offline while we perform repairs.
We have implemented a major fix that should get us successful withdrawals moving forward. we will continue monitoring.
We are noticing some bitcoin withdrawals are failing. we are working on getting our wallet back to operational and will restart the failed withdrawals once a solution is in place.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
we are noticing some issues with our BCH wallet that is causing some larger withdrawals to fail. if this happens to you, please message our support and we will investigate and cancel the failed transaction. You will then be able to reattempt to withdraw.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are investigating an issue where wishlists are failing to create, thus affecting order creation. Please follow this issue for updates
A fix has been implemented and we are monitoring the results.
we are having wishlist creation issues again and are not able to process newly created wishlists. please standby as we try to fix this issue
wishlist creation has been discontinued. see announcement: https://blog.purse.io/moving-in-a-new-direction-48f63a89cf42
we have detected a server outage and have upgraded our services. this was a minor outage of only a few minutes while we upgraded services. we are operational again and monitoring.
This incident has been resolved.
We are investigating an issue with orders containing items from third party sellers. At this time, it appears Amazon has a bug that prevents those items from being delivered to the shopper address. We are awaiting a fix from Amazon. In the meantime, please cancel those orders until a resolution is found. Sorry for the inconvenience.
This incident has been resolved.
Lightning transactions on Bitcoin are failing. we have identified the cause and are upgrading our services.
This incident has been resolved.
This issue only pertains to orders created on amazon.jp
This incident has been resolved.
we are fixing some node issues related to BCH Network upgrades. see https://github.com/bitcoin-cash-node/bitcoin-cash-node/releases/tag/v24.0.0
BCH node has been repaired. All deposits and withdraws should now show up as confirmed.
Due to market volatility, we are noticing delayed withdrawals and long confirmation times.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently investigating this issue.
Site is extremely unresponsive and timing out. We are still investigating the cause.
Site performance may still be degraded. we are developing a better solution, but functionality should be working.
We have upgraded our infrastructure and the site is fully functioning and back to normal operations. sorry for the inconvenience
We are working on an issue causing some Bitcoin (BTC) withdrawals to fail. Once back up an running, those withdrawals will be cancelled and you can try again.
This incident has been resolved.
We detected that BCH withdraws are failing. We have disabled BCH withdraws until the issue is resolved.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
currently, there is a bug preventing any address that contains special characters from being used to create orders, regardless of whether you enter it with the special character or not (eg: using e instead of é). We are working on a fix for this and hope to be finished in the coming week.
Amazon still hasn't fixed this issue on our end, which prevents us from creating wishlists with shipping addresses containing special characters.
This incident has been resolved.