Qualtrics outage history

We are currently investigating an issue with general instability in the FedRAMP environment.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.

This incident has been resolved.

We are currently investigating an issue with user admin latency in all regions.

The issue has been resolved.

We experienced an issue with Support Portal login in all regions between 10:40 AM and 11:30 AM MDT. This incident has been resolved.

We are currently investigating an issue with participants missing from EX Projects and Directory in the Japanese Region.

The issue has been resolved.

Due to an issue surfacing with enablement of recently introduced Salesforce mandatory security controls, some Qualtrics workflows connecting to Salesforce will start failing exactly 30 days after credentials being created or refreshed, with a message indicating that the credential connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by navigating to the impacted workflow, and either refreshing the Salesforce credential in one of the impacted workflows, or creating a new credential and saving. NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will stop with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in  Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.

We have introduced a workaround that is expected to prevent Salesforce workflow connections from failing 30 days after credential creation or refresh. Based on our testing, this issue should no longer impact Qualtrics to Salesforce connections going forward. We are continuing to monitor the situation before confirming full resolution. ACTION: Connections that were already affected prior to this fix will not recover automatically. If you are impacted and have not yet done so, please navigate to the impacted workflow and either refresh the Salesforce credential or create a new credential and save, to restore the connection. NOTE: If the Salesforce Outbound Message connection is broken, triggering the workflows will fail with no apparent message on the Qualtrics side and no new runs will be visible in the Run History. There will be a gap between current time and last execution. The failed Outbound Messages can be observed in  Salesforce: Setup -> Environments -> Monitoring -> Outbound Messages, see failed outbound messages.

This incident has been resolved.

We are currently investigating an issue affecting access to Online Reputation Management projects in the Eastern US region

This issue is resolved

Discover Connectors UI and API endpoints for UK environment inaccessible. Ingestion not using API is not affected. Issue is under investigation.

A fix has been implemented and we are monitoring the result.

Incident is resolved.

We are currently investigating an issue with items not populating in dashboard filter dropdown menus in all regions.

The issue has been resolved.

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.

This incident has been resolved.

We are currently investigating an issue with thumbnail previews for creating, updating and managing digital intercepts and creatives.

This incident has been resolved.

We are seeing slowness in Discover Studio Dashboards for some US region environments. We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.

We are currently investigating an issue with Distribution delays in the Eastern US region.

The issue has been resolved.

We are currently investigating an issue with Supplemental Data Source data not pulling into surveys in all regions

This incident has been resolved.

Some of our EU region environments are experiencing intermittent Discover Connector issues. We are currently investigating this.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with library message availability in emails across all regions.

The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.

This incident has been resolved.

We are currently investigating an issue with dashboards exports in all regions

This incident has been resolved.

We are seeing an issue with some US region environments which is causing errors on Discover dashboards. We are currently investigating the issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are seeing issue with the some of our US region environments which is causing Discover dashboard slowness and intermittent data ingestion issues. We are currently investigating it.

The issue has been identified and a fix is being implemented.

This incident has been resolved.