Qualtrics outage history

We are currently investigating an issue with Salesforce integrations in all regions. For further details from the Salesforce end, please read through their current incident report here: https://status.salesforce.com/incidents/20004512.

This incident has been resolved.

We are currently investigating issues regarding a segment of customers being unable to access the My License page, submit payments through our client billing service, or submit Account Services tickets.

This incident has been resolved.

We are facing issues with loading Discover connector jobs across all region. We are currently investigating this.

This is resolved now

We experienced an issue from 15th October to 20th October in all regions regarding copied reports not generating when copying projects across Employee Experience, 360 and survey projects. Our recommendation is to either copy the project again or, if available, to download the QRF from the original project and import it into their copied project.

A subset of survey takers using the receipt scanner question may notice their receipts not being scanned correctly. We have identified the root cause is an error from a Google API endpoint. The issue began at 16:00 UTC.

This issue has been resolved

We experienced an issue impacting survey taking in Europe, Africa, and the Middle East from 12:54 to 13:08 UTC. This issue has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

This incident has been resolved.

Some of our US region environments are experiencing intermittent Discover Dashboard and Export api issues. We are currently investigating this.

A fix has been implemented and we are monitoring it currently.

This incident has been resolved.

We are currently investigating an issue with TextIQ dashboards being stuck in the "Syncing" state indefinitely.

This incident has been resolved.

We experienced an issue with 'Survey Response Event' triggered workflows being delayed in Singaporean, Japanese, European, and Asia Pacific regions. Impact was between 9 and 11 AM MT on Sept 16. The issue has been resolved.

We are currently seeing an issue with Salesforce workflow connections due to an issue reported in Salesforce.

The issue has been resolved.

We are currently investigating an issue with workflow tasks not loading ending in a blank page, affecting all regions.

This incident has been resolved.

The issue has been identified, and a fix is being implemented for login issues in the FedRAMP environment.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating login issues with the Customer Success Hub in the FedRAMP environment. FedRAMP users, please navigate to https://support-portal.gov1.qualtrics.com/?Q_Language=EN to login.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating an issue with general instability in the FedRAMP environment.

We are continuing to investigate this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We identified an issue with email deliverability for Microsoft inboxes. Email distributions may take longer than usual to reach recipients who use Microsoft services.

This incident has been resolved.

We are currently investigating an issue with user admin latency in all regions.

The issue has been resolved.

We experienced an issue with Support Portal login in all regions between 10:40 AM and 11:30 AM MDT. This incident has been resolved.

We are currently investigating an issue with participants missing from EX Projects and Directory in the Japanese Region.

The issue has been resolved.