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    Qualys outage history

    138 recorded Qualys incidents since April 2026, with official updates, affected components, duration and resolution information.

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    US Platform 1: Performance Degradation for UAI/ETM (IM-12931)

    Started October 23, 2026 at 5:39 AM UTC · 1d 0h

    IssuesMinor incident
    Affected components
    Enterprise TruRisk Management (ETM)Unified Dashboard (UD)AssetView (AV)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
    1. October 23, 2026 at 5:39 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue causing delays in processing UAI/CSAM/GAV/ETM data in the UI on US Platform 1. Some users may experience delays in data appearing in the UI. Further updates will be shared as they become available. Incident Reference: IM-12931

    2. October 23, 2026 at 7:46 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 23, 2026 at 2:36 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. October 24, 2026 at 12:56 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. October 24, 2026 at 5:51 AM UTCresolved

      This incident has been resolved.

    EU Platform 2: Performance Degradation in multiple modules (IM-12933)

    Started October 22, 2026 at 9:27 AM UTC · 1d 20h

    IssuesMinor incident
    Affected components
    Qualys Gateway Service (QGS)File Integrity Monitoring (FIM)Custom Assessment and Remediation (CAR)Policy Audit (PA)Web Application Scanning (WAS)Network Passive Sensor (PS)Container Security (CS)Enterprise TruRisk Management (ETM)Cloud Agent (CA)Patch Management (PM)Total CloudGlobal AssetView (GAV) /CyberSecurity Asset Management (CSAM)Vulnerability Management (VM)
    1. October 22, 2026 at 9:27 AM UTCinvestigating

      Qualys Cloud Platform Operations is investigating an issue causing delays in displaying agent and scan data and reporting issues in the UI on EU platform-2. We will provide further updates as they become available. Ticket reference for this Incident: IM-12933

    2. October 22, 2026 at 9:36 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 22, 2026 at 9:00 PM UTCidentified

      Qualys Cloud Platform operations has identified the issue and is actively working on a resolution.

    4. October 23, 2026 at 10:23 AM UTCidentified

      Our Cloud Platform Operations team continues to investigate the performance degradation across multiple modules and is actively working to restore normal service.

    5. October 23, 2026 at 3:47 PM UTCidentified

      We are continuing to work on a fix for this issue.

    6. October 24, 2026 at 12:53 AM UTCmonitoring

      Qualys Cloud Platform Operations has identified the issue and implemented a fix. We have monitored the platform and confirmed that data processing is up to date and the backlog has been fully cleared. Our team will continue to closely monitor the platform to ensure ongoing stability and uninterrupted data processing. Thank you for your patience and cooperation throughout the resolution process. For reference, the incident ticket number is IM-12933.

    7. October 24, 2026 at 5:51 AM UTCresolved

      This incident has been resolved.

    EU Platform 2: Delay in VM, PA and Container Security Processing [IM-12933]

    Started October 22, 2026 at 7:01 AM UTC · 2h 34m

    IssuesMinor incident
    Affected components
    File Integrity Monitoring (FIM)Custom Assessment and Remediation (CAR)Policy Audit (PA)Endpoint Detection and Response (EDR)Container Security (CS)Cloud Agent (CA)Vulnerability Management (VM)
    1. October 22, 2026 at 7:01 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM, PA and Container Security scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM, PA and Container Security scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12933

    2. October 22, 2026 at 9:35 AM UTCresolved

      This incident has been resolved.

    US Platform 01: Users accessing VMDR module getting redirected to login page [IM-12932]

    Started October 21, 2026 at 9:39 PM UTC · 15h 40m

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)
    1. October 21, 2026 at 9:39 PM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Please utilize the below mentioned URL for login https://qualysguard.qualys.com/fo/tools/module_landing.php?module=prod_scans Further updates will be shared as they become available. The ticket reference for this incident is IM-12932.

    2. October 21, 2026 at 10:46 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 21, 2026 at 10:51 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 22, 2026 at 1:19 PM UTCresolved

      This incident has been resolved.

    EU Platform 2: High Portal-Indexing lag [IM-12919]

    Started October 16, 2026 at 5:11 AM UTC · 1d 14h

    IssuesMinor incident
    Affected components
    Policy Audit (PA)AssetView (AV)Cloud Agent (CA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Vulnerability Management (VM)
    1. October 16, 2026 at 5:11 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.

    2. October 16, 2026 at 9:27 PM UTCinvestigating

      We are currently investigating this issue.

    3. October 17, 2026 at 1:35 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. October 17, 2026 at 3:03 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. October 17, 2026 at 7:49 PM UTCresolved

      This incident has been resolved.

    US Platform 1: Delay in Data Processing (IM-12916)

    Started October 12, 2026 at 3:35 PM UTC · 1d 8h

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)Cloud Agent (CA)Unified Dashboard (UD)AssetView (AV)Security Configuration Assessment (SCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
    1. October 12, 2026 at 3:35 PM UTCinvestigating

      Qualys Cloud Platform Operations is investigating an issue causing a delay in Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, CSAM, Policy Audit, Security Configuration Assessment and Unified Dashboard modules Further updates will be shared as they become available. The ticket reference for this activity is IM-12916.

    2. October 13, 2026 at 10:38 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 13, 2026 at 11:14 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 14, 2026 at 12:31 AM UTCresolved

      This incident has been resolved.

    US Platform 4: VM Scans Erroring Out (IM-12906)

    Started October 8, 2026 at 11:15 AM UTC · 5h 49m

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)
    1. October 8, 2026 at 11:15 AM UTCinvestigating

      The Qualys Cloud Platform Operations team is currently investigating an issue where VM scans are encountering errors. We will provide further updates as they become available. The ticket reference for this activity is: IM-12906

    2. October 8, 2026 at 11:39 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 8, 2026 at 5:04 PM UTCresolved

      This incident has been resolved.

    US Platform 1: Cloud Agent delay in data processing (IM-12901)

    Started October 7, 2026 at 10:39 AM UTC · 3d 4h

    IssuesMinor incident
    Affected components
    Cloud Agent (CA)AssetView (AV)Policy Audit (PA)Security Configuration Assessment (SCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
    1. October 7, 2026 at 10:39 AM UTCinvestigating

      Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment. Further updates will be shared as they become available. The ticket reference for this activity is IM-12901.

    2. October 7, 2026 at 10:53 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. October 7, 2026 at 8:14 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. October 8, 2026 at 10:11 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. October 9, 2026 at 8:30 PM UTCmonitoring

      Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

    6. October 10, 2026 at 2:47 PM UTCresolved

      This incident has been resolved.

    IN Platform 1: Performance issues observed on VMDR pages (IM-12904)

    Started October 7, 2026 at 8:11 AM UTC · 7d 6h

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)
    1. October 7, 2026 at 8:11 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue causing performance issues over VMDR pages. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12904.

    2. October 7, 2026 at 1:29 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 7, 2026 at 8:23 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 9, 2026 at 8:31 PM UTCmonitoring

      Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.

    5. October 13, 2026 at 10:42 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    6. October 14, 2026 at 2:26 PM UTCresolved

      This incident has been resolved.

    EU Platform 1: Slowness on VMDR Module page (IM-12900)

    Started October 6, 2026 at 12:57 PM UTC · 6h 34m

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)
    1. October 6, 2026 at 12:57 PM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue causing UI slowness issue on VMDR Module page. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12900.

    2. October 6, 2026 at 1:30 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 6, 2026 at 7:31 PM UTCresolved

      This incident has been resolved.

    IN Platform 1: UI logins and API Authencation failing(IM -12899)

    Started October 6, 2026 at 7:47 AM UTC · 7h 52m

    OutageCritical incident
    Affected components
    Security Configuration Assessment (SCA)Continuous Monitoring (CM)SaaS Detection and Response (SDR)Qualys Gateway Service (QGS)Custom Assessment and Remediation (CAR)Web Application Scanning (WAS)Malware Detection (MD)CertView (CERT)Policy Audit (PA)Network Passive Sensor (PS)Patch Management (PM)File Integrity Monitoring (FIM)Endpoint Detection and Response (EDR)Enterprise TruRisk Management (ETM)VMDR MobileContainer Security (CS)Qualys Flow (QFLOW)AssetView (AV)Threat Protection (TP)Out-of-Band Configuration Assessment (OCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Total AITotal CloudVMDR OTSecurity Assessment Questionnaire (SAQ)Connector CentralizationUnified Dashboard (UD)Vulnerability Management (VM)PCI Compliance (PCI)Cloud Agent (CA)
    1. October 6, 2026 at 7:47 AM UTCinvestigating

      The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys IN Platform 1. As a result, customers may experience a UI login and API issue. Please note that there is no impact on scan processing functionality. Further updates will be provided as they become available.

    2. October 6, 2026 at 10:59 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 6, 2026 at 3:39 PM UTCresolved

      This incident has been resolved.

    US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]

    Started October 6, 2026 at 3:14 AM UTC · 16h 9m

    IssuesMinor incident
    Affected components
    Container Security (CS)
    1. October 6, 2026 at 3:14 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where the users may experience a delay in scan processing for containers. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12886.

    2. October 6, 2026 at 2:25 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 6, 2026 at 3:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 6, 2026 at 7:24 PM UTCresolved

      This incident has been resolved.

    IN Platform 1: Users are unable to login to the UI (IM-12895)

    Started October 3, 2026 at 1:00 AM UTC · 9h 19m

    OutageCritical incident
    Affected components
    Security Configuration Assessment (SCA)Continuous Monitoring (CM)SaaS Detection and Response (SDR)Qualys Gateway Service (QGS)Custom Assessment and Remediation (CAR)Web Application Scanning (WAS)Malware Detection (MD)CertView (CERT)Policy Audit (PA)Network Passive Sensor (PS)Patch Management (PM)File Integrity Monitoring (FIM)Endpoint Detection and Response (EDR)Enterprise TruRisk Management (ETM)VMDR MobileContainer Security (CS)Qualys Flow (QFLOW)AssetView (AV)Threat Protection (TP)Out-of-Band Configuration Assessment (OCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Total AITotal CloudVMDR OTSecurity Assessment Questionnaire (SAQ)Connector CentralizationUnified Dashboard (UD)Vulnerability Management (VM)PCI Compliance (PCI)Cloud Agent (CA)
    1. October 3, 2026 at 1:00 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.

    2. October 3, 2026 at 1:38 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 3, 2026 at 1:43 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 3, 2026 at 10:19 AM UTCresolved

      This incident has been resolved.

    US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)

    Started September 29, 2026 at 3:46 PM UTC · 3d 16h

    IssuesMinor incident
    Affected components
    Cloud Agent (CA)AssetView (AV)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)
    1. September 29, 2026 at 3:46 PM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.

    2. September 29, 2026 at 10:34 PM UTCidentified

      We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.

    3. September 30, 2026 at 4:59 PM UTCidentified

      Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.

    4. October 1, 2026 at 1:11 PM UTCidentified

      We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.

    5. October 2, 2026 at 5:34 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    6. October 3, 2026 at 8:09 AM UTCresolved

      This incident has been resolved.

    US Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]

    Started September 29, 2026 at 4:39 AM UTC · 1d 20h

    IssuesMinor incident
    Affected components
    Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Cloud Agent (CA)Unified Dashboard (UD)AssetView (AV)
    1. September 29, 2026 at 4:39 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.

    2. September 29, 2026 at 8:06 PM UTCinvestigating

      We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.

    3. September 30, 2026 at 4:57 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. September 30, 2026 at 9:20 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. October 1, 2026 at 1:36 AM UTCresolved

      This incident has been resolved.

    US Platform 1: UI logins failing( IM-12884)

    Started September 28, 2026 at 2:06 PM UTC · 3h 57m

    OutageCritical incident
    Affected components
    Connector CentralizationPatch Management (PM)Vulnerability Management (VM)Continuous Monitoring (CM)Enterprise TruRisk Management (ETM)Qualys Flow (QFLOW)PCI Compliance (PCI)Endpoint Detection and Response (EDR)Cloud Agent (CA)Unified Dashboard (UD)Out-of-Band Configuration Assessment (OCA)TotalAIThreat Protection (TP)VMDR OTVMDR MobileAssetView (AV)Security Assessment Questionnaire (SAQ)Qualys Gateway Service (QGS)Policy Audit (PA)Container Security (CS)Malware Detection (MD)Security Configuration Assessment (SCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Network Passive Sensor (PS)SaaS Detection and Response (SDR)CertView (CERT)Total CloudCustom Assessment and Remediation (CAR)File Integrity Monitoring (FIM)Web Application Scanning (WAS)
    1. September 28, 2026 at 2:06 PM UTCinvestigating

      The Qualys Cloud Platform Operations team is currently investigating an issue affecting the Qualys Platform 1. As a result, customers may experience a login issue. Please note that there is no impact on scan processing or API functionality. As a temporary workaround, users can access their scans through the following URL: https://qualysguard.qualys.com/fo/scan/scanList.php. Further updates will be provided as they become available.

    2. September 28, 2026 at 2:19 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 28, 2026 at 2:42 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 28, 2026 at 6:04 PM UTCresolved

      This incident has been resolved.

    EU Platform 2: Users accessing VMDR module getting redirected to login page [IM-12883]

    Started September 28, 2026 at 8:57 AM UTC · 10h 19m

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)
    1. September 28, 2026 at 8:57 AM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue that is causing users getting redirected to the login page when attempting to navigate to VMDR Module. Further updates will be shared as they become available.

    2. September 28, 2026 at 12:54 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 28, 2026 at 7:16 PM UTCresolved

      This incident has been resolved.

    US Platform 3: Delay in data processing to the UI and via API (IM-12872)

    Started September 16, 2026 at 8:24 PM UTC · 1d 20h

    IssuesMinor incident
    Affected components
    Cloud Agent (CA)AssetView (AV)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Unified Dashboard (UD)
    1. September 16, 2026 at 8:24 PM UTCinvestigating

      Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.

    2. September 16, 2026 at 11:39 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 18, 2026 at 4:58 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 18, 2026 at 5:08 PM UTCresolved

      This incident has been resolved.

    AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]

    Started September 16, 2026 at 7:39 AM UTC · 16m

    IssuesMinor incident
    Affected components
    Vulnerability Management (VM)Vulnerability Management (VM)
    1. September 16, 2026 at 7:39 AM UTCinvestigating

      Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869

    2. September 16, 2026 at 7:45 AM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 16, 2026 at 7:55 AM UTCresolved

      This incident has been resolved.

    IN Platform 1: Qualys UI Login Impacted Intermittently [IM-12868]

    Started September 16, 2026 at 12:22 AM UTC · 16h 18m

    IssuesMinor incident
    Affected components
    Security Configuration Assessment (SCA)Continuous Monitoring (CM)SaaS Detection and Response (SDR)Qualys Gateway Service (QGS)Custom Assessment and Remediation (CAR)Web Application Scanning (WAS)Malware Detection (MD)CertView (CERT)Policy Audit (PA)Network Passive Sensor (PS)Patch Management (PM)File Integrity Monitoring (FIM)Endpoint Detection and Response (EDR)Enterprise TruRisk Management (ETM)VMDR MobileContainer Security (CS)Qualys Flow (QFLOW)AssetView (AV)Threat Protection (TP)Out-of-Band Configuration Assessment (OCA)Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)Total AITotal CloudVMDR OTSecurity Assessment Questionnaire (SAQ)Connector CentralizationUnified Dashboard (UD)Vulnerability Management (VM)PCI Compliance (PCI)Cloud Agent (CA)
    1. September 16, 2026 at 12:22 AM UTCinvestigating

      Qualys Cloud Platform Operations is actively investigating an issue causing intermittent login failures and degraded performance for certain services. Some users may experience intermittent login issues, API failures, slower-than-normal response times, and scan processing delays. Further updates will be provided as additional information becomes available. The ticket reference for this incident is IM-12868.

    2. September 16, 2026 at 2:04 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 16, 2026 at 1:52 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 16, 2026 at 4:40 PM UTCresolved

      This incident has been resolved.