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    Quantify Technologies outage history

    13 recorded Quantify Technologies incidents since March 2020, with official updates, affected components, duration and resolution information.

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    App in Jira does not respond

    Started November 14, 2023 at 3:55 PM UTC · 4h 41m

    OutageMajor incident
    Affected components
    Quantify Frontend
    1. November 14, 2023 at 3:55 PM UTCinvestigating

      The app in Jira doesn't load. Backend services operate in normal mode. No data loss is expected.

    2. November 14, 2023 at 5:19 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 14, 2023 at 8:36 PM UTCresolved

      This incident has been resolved.

    Incorrect subscription status

    Started September 19, 2023 at 9:26 PM UTC · 18h 56m

    IssuesMinor incident
    Affected components
    Quantify Frontend
    1. September 19, 2023 at 9:26 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 19, 2023 at 9:59 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. September 20, 2023 at 5:04 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. September 20, 2023 at 4:22 PM UTCresolved

      This incident has been resolved.

    App pages don't respond

    Started April 4, 2023 at 11:54 PM UTC · 2h 3m

    OutageMajor incident
    Affected components
    Quantify Backend
    1. April 4, 2023 at 11:54 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 5, 2023 at 1:57 AM UTCresolved

      This incident has been resolved.

    Outage

    Started September 14, 2022 at 9:00 AM UTC · 11h 0m

    OutageMajor incident
    Affected components
    Quantify Frontend
    1. September 14, 2022 at 5:53 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 14, 2022 at 6:31 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 14, 2022 at 6:31 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. September 14, 2022 at 8:00 PM UTCresolved

      This incident has been resolved.

    Database outage

    Started August 16, 2021 at 9:12 PM UTC · 9d 5h

    OutageMajor incident
    Affected components
    Quantify BackendQuantify Frontend
    1. August 16, 2021 at 9:12 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 17, 2021 at 1:59 AM UTCidentified

      We are continuing to work on a fix for this issue.

    3. August 17, 2021 at 3:22 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. August 18, 2021 at 2:26 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. August 19, 2021 at 5:23 PM UTCmonitoring

      Mitigation activities are still in progress.

    6. August 23, 2021 at 4:39 PM UTCmonitoring

      We've made good progress over the weekend with a number of optimizations and reduced the backlog of data processing. However, service remains in the downgraded state with some potential interruptions.

    7. August 26, 2021 at 2:18 AM UTCresolved

      This incident has been resolved.

    Service Temporarily Unavailable

    Started May 24, 2021 at 10:29 PM UTC · 5h 40m

    OutageCritical incident
    Affected components
    Quantify Frontend
    1. May 24, 2021 at 10:29 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 24, 2021 at 10:54 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 25, 2021 at 3:49 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 25, 2021 at 4:09 AM UTCresolved

      This incident has been resolved.

    App is unresponsive

    Started March 2, 2021 at 10:44 PM UTC · 1h 57m

    OutageMajor incident
    Affected components
    Quantify BackendQuantify Frontend
    1. March 2, 2021 at 10:44 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 3, 2021 at 12:05 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 3, 2021 at 12:38 AM UTCidentified

      We are continuing to work on a fix for this issue.

    4. March 3, 2021 at 12:41 AM UTCresolved

      The issue was caused by the cloud firewall that started blocking traffic. Firewall rules were updated with further investigation of the root cause.

    Static assets don't load in some environments

    Started January 4, 2021 at 9:18 PM UTC · 19h 51m

    IssuesMinor incident
    Affected components
    Quantify Frontend
    1. January 4, 2021 at 9:18 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 5, 2021 at 2:16 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 5, 2021 at 2:43 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 5, 2021 at 5:09 PM UTCresolved

      This incident has been resolved.

    Delayed data processing

    Started November 10, 2020 at 4:12 AM UTC · 12h 30m

    IssuesMinor incident
    Affected components
    Quantify Backend
    1. November 10, 2020 at 4:12 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. November 10, 2020 at 4:42 PM UTCresolved

      This incident has been resolved.

    High number of errors

    Started August 3, 2020 at 6:39 PM UTC · 18h 9m

    IssuesMinor incident
    Affected components
    Quantify Backend
    1. August 3, 2020 at 6:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 4, 2020 at 12:46 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 4, 2020 at 12:48 PM UTCresolved

      This incident has been resolved.

    Delayed data processing due to data migration

    Started June 9, 2020 at 7:22 PM UTC · 2d 23h

    Pending
    Affected components
    Quantify Backend
    1. June 9, 2020 at 7:22 PM UTCmonitoring

      This is a planned operation. Apologies for the inconvenience.

    2. June 12, 2020 at 6:55 PM UTCresolved

      This incident has been resolved.

    Backend data processing is delayed

    Started April 7, 2020 at 11:46 PM UTC · 6h 29m

    IssuesMinor incident
    Affected components
    Quantify Backend
    1. April 7, 2020 at 11:46 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 8, 2020 at 4:00 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. April 8, 2020 at 7:30 PM UTCresolved

      This incident has been resolved.

    Issues with DNS

    Started March 16, 2020 at 5:26 AM UTC · 19m

    OutageMajor incident
    Affected components
    Quantify BackendQuantify Frontend
    1. March 16, 2020 at 5:26 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. March 16, 2020 at 7:36 PM UTCresolved

      This incident has been resolved.