40 recorded Questline incidents since July 2016, with official updates, affected components, duration and resolution information.
We are currently investigating an issue causing 504 gateway timeouts.
A fix has been implemented and we are monitoring the results.
This incident has been resolved. Thank you for your patience.
Email campaigns are taking inordinate amounts of time to dispatch. We are investigating this issue.
We have identified the issue and are actively monitoring the situation. I patch release will be issued as soon as possible to resolve the slowness. Thank you for your patience.
The issue has been resolved. We apologize for any inconvenience.
Content Searching in Engage is currently down. We have identified the issue and will be implementing a fix shortly.
We are continuing to work on a fix for this issue.
This incident has been resolved.
SMS messaging is currently down. We are actively investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating a system outage due to a technology issue with a vendor.
We are continuing to investigate this issue.
This incident has been resolved.
We have identified an issue with reporting that is causing duplicative events to be displayed. We are working on a fix. Engage remains up and business critical systems are functioning normally.
We are continuing to work on a fix for this issue.
Reporting numbers have been restored and are now functioning normally. We apologize for any inconvenience.
We are currently investigating this issue.
This incident has been resolved.
We are currently experiencing difficulties dispatching sends at this time. We are currently investigating and will update when we know more details.
We are continuing to investigate this issue.
This incident has been resolved.
We are aware of this issue and should have a fix shortly.
View as Web Page links are now working properly. We apologize for any inconvenience.
We are aware of an issue impacting searching in Engage Content. We expect this to be resolved within the day.
This incident has been resolved.
We are aware of a current issue where some campaigns are showing 0's for their campaign level stats. We expect stats to continue to roll in over the next 24 hours. Campaign send, event details, and exports are not impacted. Thank you for your patience as we work to resolve this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We are currently investigating this issue.
This incident has been resolved.
We have identified an issue with serving images on the Engage platform. Some requests for images are failing due do a networking issue. We are actively working to fix the problem.
Network capacity has been increased and CDN is now serving email images normally. We apologize for this inconvenience.
NL approval pages for some customers that use segmentation for their newsletters have been timing out, first reported at 1:25pm EST. We are actively working on a fix for this issue.
A performance patch has been released in order to mitigate the page load timeouts for NL approvals that use segmentation in some cases. Further optimization to reduce page load timing is ongoing, but absent an ideal experience, we will be closing this incident for the time being.
Engage is currently unavailable. Our engineers are investigating the issue and updates will be posted here shortly.
We are continuing to investigate this issue.
An issue has been identified and engineers are actively working to correct the issue. Updates will be posted here as they become available.
A fix has been implemented and we are currently monitoring results.
This incident has been resolved.
We are currently investigating reports of Errors during the Newsletter editing process. We will update this incident when the problem has been identified.
This incident has been resolved.
Engage is currently unavailable. The issue has been identified and our team is working to put a fix in place.
We are continuing to work on a fix for this issue. Engage is expected to remain unavailable until approximately 5:30pm EST. We apologize for the inconvenience.
Engage functionality is now fully restored. There is a possiblity that data loss may have occurred for some actions taken in the system between 1:25 and 2:09pm EST. Please review any updates you may have made during that time carefully. We apologize for any inconvenience.
Engage systems are currently experiencing intermittent errors affecting all components. We are investigating the issue.
Errors affecting various components of Engage have been resolved. All systems are now functioning properly.
