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    Quickbooks outage history

    58 recorded Quickbooks incidents since December 2023, with official updates, affected components, duration and resolution information.

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    Duplicate transactions affecting some Payroll and Payments customers

    Started September 16, 2026 at 5:30 PM UTC · 5h 32m

    Pending
    Affected components
    United StatesUnited States
    1. September 16, 2026 at 5:30 PM UTCmonitoring

      We're aware that some customers are experiencing duplicate transactions in Payroll and Payments. Our teams are actively working to resolve this issue and correct any duplicate transactions. If you have questions or need immediate help, visit intuit.com/support. We're sorry for the disruption and appreciate your patience while we make this right.

    2. September 16, 2026 at 5:31 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    3. September 16, 2026 at 11:02 PM UTCresolved

      This issue is resolved. Payroll and Payments customers have been contacted. Refunds of duplicate transactions are being processed. We're sorry for the disruption and appreciate your patience.

    Some users may encounter issues when trying to Login to QuickBooks Online

    Started September 1, 2026 at 8:56 PM UTC · 7h 24m

    OutageMajor incident
    Affected components
    EMEAAPACUnited StatesCanada
    1. September 1, 2026 at 8:56 PM UTCinvestigating

      We're currently investigating an issue affecting QBO logins. Some users may also see errors while using the different features inside the application. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.

    2. September 1, 2026 at 10:20 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. September 2, 2026 at 4:16 AM UTCidentified

      Our engineering team has figured out the root cause of the issue and a fix is in deployment, we are already seeing recovery across our systems and soon the service will be fully restored. We'll share updates as they become available. We apologize for the inconvenience this caused and thank you for your patience.

    4. September 2, 2026 at 4:19 AM UTCresolved

      The issue has been fixed and we confirm the system recovery across all regions. We apologize for the inconvenience this caused and thank you for your patience.

    Some QuickBooks users receive errors and are unable to view transactions when searching.

    Started August 31, 2026 at 6:26 PM UTC · 2h 4m

    IssuesMinor incident
    Affected components
    United States
    1. August 31, 2026 at 6:26 PM UTCinvestigating

      We are currently investigating the cause of the errors when searching or viewing transactions.

    2. August 31, 2026 at 6:27 PM UTCinvestigating

      We're currently investigating an issue affecting Search. Some users may see errors or be unable to find recently added data. Our engineering team is actively working to resolve this, and we'll share updates as they become available. We apologize for the inconvenience.

    3. August 31, 2026 at 8:30 PM UTCresolved

      The search issues affecting QuickBooks have been resolved. We're continuing to monitor for full recovery. Thank you for your patience

    Quickbooks Online Latency Issue

    Started August 19, 2026 at 2:30 PM UTC · 2h 23m

    OutageMajor incident
    Affected components
    EMEAUnited StatesCanada
    1. August 19, 2026 at 2:30 PM UTCinvestigating

      We are aware that some customers are experiencing latency when using QuickBooks Online. Our engineering team is actively investigating the issue to identify the root cause and restore normal performance as quickly as possible. We appreciate your patience and will provide further updates as more information becomes available.

    2. August 19, 2026 at 4:13 PM UTCmonitoring

      The latency issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

    3. August 19, 2026 at 4:54 PM UTCresolved

      Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

    HMRC service interruption affecting some Making Tax Digital (MTD) for Income Tax submissions in QuickBooks Online

    Started August 5, 2026 at 1:20 PM UTC · 4h 26m

    IssuesMinor incident
    Affected components
    EMEA
    1. August 5, 2026 at 1:20 PM UTCinvestigating

      We're aware of an HMRC service interruption affecting some MTD for Income Tax submissions, which may cause rejected submissions. As a result, you may experience higher than normal wait times. We're monitoring this closely and apologise for any inconvenience. No action is required from you, and there are no penalties for late quarterly updates in the 2026–27 tax year. If your query relates to anything else, please stay on the line for the next available expert.

    2. August 5, 2026 at 5:43 PM UTCmonitoring

      HMRC service interruption We're currently experiencing connection issues that may affect some MTD for Income Tax submissions. You may notice: Incorrect tax period dates listed on your obligations, causing HMRC to reject submissions A repeated "reauthorise with HMRC" request that loops even after reconnecting. We are monitoring the situation closely and will update this banner as soon as the issue is resolved. No action is required from you. There are no penalties for late quarterly updates in the 2026–27 tax year. HMRC guidance.

    3. August 5, 2026 at 5:43 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. August 5, 2026 at 5:46 PM UTCresolved

      HMRC service interruption We're currently experiencing connection issues that may affect some MTD for Income Tax submissions. You may notice: Incorrect tax period dates listed on your obligations, causing HMRC to reject submissions A repeated "reauthorise with HMRC" request that loops even after reconnecting. We are monitoring the situation closely and will update this banner as soon as the issue is resolved. No action is required from you. There are no penalties for late quarterly updates in the 2026–27 tax year. HMRC guidance.

    QuickBooks Online Login Issue

    Started July 8, 2026 at 1:08 PM UTC · 3h 17m

    OutageMajor incident
    Affected components
    EMEAAPACUnited StatesCanadaLATAM
    1. July 8, 2026 at 1:08 PM UTCinvestigating

      We are aware that some customers are experiencing login issues with QuickBooks Online. Our engineering team are actively investigating to identify and resolve the root cause

    2. July 8, 2026 at 1:09 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 8, 2026 at 3:07 PM UTCmonitoring

      The login issue with QuickBooks has been resolved. Engineering Team have implemented a fix and continue to monitor for full recovery

    4. July 8, 2026 at 3:07 PM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. July 8, 2026 at 4:25 PM UTCresolved

      This incident has been resolved.

    Resolved - Unable to Save Transactions

    Started June 18, 2026 at 6:09 PM UTC · 0m

    Pending
    Affected components
    Canada
    1. June 18, 2026 at 6:09 PM UTCresolved

      We have resolved the issue affecting users' ability to save invoices and transactions. Some users were experiencing an error related to sales tax when attempting to save. We apologize for any inconvenience this may have caused.

    QuickBooks Desktop Payroll updates returning Internet connection error

    Started June 15, 2026 at 2:54 PM UTC · 3h 24m

    IssuesMinor incident
    Affected components
    United States
    1. June 15, 2026 at 2:54 PM UTCinvestigating

      Engineers are aware of the issue and it is in the process of being prioritized/investigated. Although this is being actively looked at, we do not have an ETA for resolution at this time.

    2. June 15, 2026 at 4:45 PM UTCinvestigating

      We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information.

    3. June 15, 2026 at 4:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    4. June 15, 2026 at 6:18 PM UTCresolved

      Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

    QuickBooks Online Payroll - Intermittent Issue

    Started May 12, 2026 at 7:49 PM UTC · 1h 11m

    IssuesMinor incident
    Affected components
    United StatesCanada
    1. May 12, 2026 at 7:49 PM UTCinvestigating

      We're currently investigating an issue that may be affecting some of our services. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information

    2. May 12, 2026 at 8:14 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. May 12, 2026 at 8:54 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. We apologize for the inconvenience and hope to get everything up and running soon.

    4. May 12, 2026 at 9:00 PM UTCresolved

      Our teams have resolved the issue, and users should now be able to run through QuickBooks Payroll functions. Thank you for your patience as we worked to resolve this issue.

    Unable to access Expense Transactions menu

    Started April 27, 2026 at 2:50 PM UTC · 1h 30m

    Pending
    Affected components
    EMEAUnited StatesCanada
    1. April 27, 2026 at 2:50 PM UTCinvestigating

      Some customers are seeing an error when attempting to access the Expense Transactions page. We are aware of the issue and are attempting to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    2. April 27, 2026 at 4:21 PM UTCresolved

      This incident has been resolved.

    Investigating: Issues with Tax Calculation

    Started March 2, 2026 at 6:05 PM UTC · 1h 15m

    Pending
    Affected components
    EMEAAPACUnited StatesCanadaLATAM
    1. March 2, 2026 at 6:05 PM UTCinvestigating

      We are aware that taxes are currently not being applied to transactions. Our team is investigating the cause and working on a fix.

    2. March 2, 2026 at 7:20 PM UTCresolved

      This incident has been resolved.

    Unable to use multiple features in QuickBooksOnline

    Started February 24, 2026 at 3:35 AM UTC · 5h 1m

    OutageMajor incident
    Affected components
    EMEAAPACUnited StatesCanadaLATAM
    1. February 24, 2026 at 3:35 AM UTCinvestigating

      We are currently investigating the issue.

    2. February 24, 2026 at 5:32 AM UTCinvestigating

      Investigating Issues with Transaction Processing and Settings Update: We are currently investigating reports of intermittent failures across our transaction module. Users may experience the following: Company Settings: Pages may fail to load or appear blank. Product/Service Tables: Data may not display correctly within transactions. Tax Calculations: Automatic tax calculations are currently unavailable. Saving Transactions: Users are currently unable to save new or existing transactions. Our engineering team is actively working to identify the root cause. We apologize for the disruption and will provide another update as soon as more information is available.

    3. February 24, 2026 at 6:04 AM UTCinvestigating

      We are continuing to investigate this issue.

    4. February 24, 2026 at 7:24 AM UTCmonitoring

      A fix has been implemented and we're monitoring the results.

    5. February 24, 2026 at 8:36 AM UTCresolved

      We have successfully resolved the technical issues affecting company settings, product tables, tax calculations, and transaction saving. All systems are now operating normally. If you are still experiencing any issues, please try the following: Refresh your browser page. Sign out and sign back into your account. Thank you for your patience while we worked to get things back on track.

    QuickBooks Online Accountant issue accessing clients and being redirected to the login page

    Started January 20, 2026 at 7:59 PM UTC · 3h 42m

    Pending
    Affected components
    United StatesCanada
    1. January 20, 2026 at 7:59 PM UTCinvestigating

      Some accountants are currently unable to access clients in their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    2. January 20, 2026 at 10:04 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 20, 2026 at 11:42 PM UTCresolved

      This incident has been resolved.

    Some users may encounter issues when trying to Login to QuickBooks Online.

    Started January 5, 2026 at 4:33 PM UTC · 52m

    Pending
    Affected components
    EMEAAPACUnited StatesCanadaLATAM
    1. January 5, 2026 at 4:33 PM UTCidentified

      We've identified the issue affecting some of our services and are now actively working on a resolution. Thanks for your patience as we work to restore full functionality. We'll provide another update as soon as the fix is in place.

    2. January 5, 2026 at 5:02 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    3. January 5, 2026 at 5:25 PM UTCresolved

      Earlier today, some users experienced issues with QuickBooks Online (QBO) features. Our teams have identified and resolved the underlying problem. All services are now restored and functioning normally. We appreciate your understanding and patience.

    QuickBooks Desktop users are encountering an Unrecoverable Error when updating Tax Table 22601 when in multi-user mode

    Started December 22, 2025 at 9:48 PM UTC · 1d 1h

    IssuesMinor incident
    Affected components
    United States
    1. December 22, 2025 at 9:48 PM UTCidentified

      We have identified an issue causing an Unrecoverable Error when QuickBooks Desktop users are updating Tax Table 22601 when in multi-user mode. To bypass the unrecoverable error please temporarily switch to single-user mode and restart the update. We’ve identified the source of the problem and are working to resolve the issue.

    2. December 23, 2025 at 5:40 AM UTCmonitoring

      Thank you for your patience as we worked to resolve this issue. To resolve this error please perform a QuickBooks Payroll update: https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/get-latest-payroll-tax-table-update/L2Sgtt3Gy_US_en_US?uid=mji5m6vy

    3. December 23, 2025 at 11:07 PM UTCresolved

      After monitoring the solution implemented yesterday we are confident that the issue is resolved. Make sure you download and install the latest QuickBooks program update by going to Help > Update QuickBooks Desktop. You will need to close and reopen QuickBooks after installing the latest release. We thank you again for your understanding and patience.

    Some customers are unable to login in to QuickBooks Online

    Started December 18, 2025 at 10:52 AM UTC · 4h 36m

    Pending
    Affected components
    EMEAAPACUnited StatesCanada
    1. December 18, 2025 at 10:52 AM UTCinvestigating

      Some customers are currently unable to login in to their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    2. December 18, 2025 at 2:24 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. December 18, 2025 at 2:44 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results

    4. December 18, 2025 at 3:28 PM UTCresolved

      This incident has been resolved.

    Some customers are unable to view or create Sales Forms in to QuickBooks Online

    Started December 3, 2025 at 3:09 PM UTC · 1h 23m

    OutageMajor incident
    Affected components
    United States
    1. December 3, 2025 at 3:09 PM UTCinvestigating

      Some customers are currently unable to create sales transactions in their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

    2. December 3, 2025 at 3:39 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. December 3, 2025 at 3:47 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 3, 2025 at 4:32 PM UTCresolved

      This incident has been resolved.

    A subset of customers are unable to access QuickBooks Online Payroll, Workforce, QuickBooks Time and QuickBooks Online

    Started November 12, 2025 at 8:19 PM UTC · 41m

    Pending
    Affected components
    United States
    1. November 12, 2025 at 8:19 PM UTCinvestigating

      What is happening Some customers are reporting that they are unable to access QBO, QB Time, Workforce, or QBOP. Some customers are also seeing a message, "We are currently down for maintenance." in their product. Why is this happening Root cause is still under investigation.

    2. November 12, 2025 at 8:21 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 12, 2025 at 8:28 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    4. November 12, 2025 at 8:29 PM UTCidentified

      We are continuing to work on a fix for this issue.

    5. November 12, 2025 at 8:39 PM UTCmonitoring

      We’ve implemented a fix that is currently restoring service for most customers. Some users may still experience intermittent access issues while systems fully recover.

    6. November 12, 2025 at 8:59 PM UTCresolved

      This incident has been resolved.

    Our phone and chat support are currently experiencing an unexpected service disruption, impacting support to AU and ROW customers.

    Started October 10, 2025 at 3:46 AM UTC · 2h 18m

    IssuesMinor incident
    1. October 10, 2025 at 3:46 AM UTCmonitoring

      Please be advised that our phone and chat support is temporarily unavailable. Our team is working to restore full service urgently and we apologize for any inconvenience.

    2. October 10, 2025 at 6:04 AM UTCresolved

      This incident has been resolved.

    Investigating an issue that is impacting Search and Advanced Search function in QuickBooks Online

    Started October 8, 2025 at 5:16 PM UTC · 2h 7m

    Pending
    Affected components
    EMEAAPACUnited StatesCanada
    1. October 8, 2025 at 5:16 PM UTCinvestigating

      We're currently investigating an issue that may be affecting the Search function in Quickbooks Online. We appreciate your patience as we work to identify and resolve the problem. We'll provide another update as soon as we have more information. In the meantime, the transactions can be found via the Sales or Expense centers rather than using the Search function.

    2. October 8, 2025 at 5:50 PM UTCidentified

      We've identified the issue affecting the Search function and are now actively working on a resolution. Thanks for your patience as we work to restore full functionality. We'll provide another update as soon as the fix is in place. In the meantime, the transactions can be found via the Sales or Expense centers rather than using the Search function.

    3. October 8, 2025 at 6:34 PM UTCmonitoring

      A fix has been implemented and we are actively monitoring the results.

    4. October 8, 2025 at 7:23 PM UTCresolved

      This incident has been resolved.