Rapid7 outage history

Customers may experience an issue affecting some collectors after a recent update, which may cause them to appear stuck or unresponsive. Our engineering teams are actively working to identify the cause.

We are aware of an issue affecting collectors. Affected collectors may appear stuck or unresponsive. Our engineering team has identified the cause and is working on a fix. We will provide another update as soon as more information is available.

We are continuing to work on a fix for this issue.

We are currently investigating an issue impacting Vulnerability Management. Customers may experience increased latency loading Exposure Analytics components such as dashboards, reporting experiences and APIv4. Our engineering teams are actively working to identify the cause and restore normal service.

A fix has been implemented, and our monitoring indicates that services are recovering. We will continue to closely monitor performance.

This incident has been resolved.

We are investigating an issue causing delays in the generation of Alerts and Investigations in SIEM. Customers may see alerts and investigations appear later than expected. Data ingestion and log collection are not affected. Our engineering teams are actively working to identify the cause.

This incident has been resolved.

We are currently investigating an issue affecting Vulnerability Management - Exposure Analytics and Command Platform Dashboard / Reporting Experiences Customers may experience latency and failure to load dashboard cards, APIv4 is also impacted. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue affecting Vulnerability Management - Dashboard and Reporting Degradation Customers may experience failure to load dashboards within Exposure Analytics and on Command Platform home. Our engineering teams are actively working to identify the cause and restore normal service. Updates will be posted here as they become available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating a degradation with Command Platform Dashboard Experiences for Exposure Management and Detection and Response.

Services have returned to normal. Our team will continue to monitor to ensure stability.

This incident has been resolved.

We are currently monitoring a vendor issue affecting access to the Rapid7 Customer Support Portal. Our teams are actively working to stabilise the service and restore customer access. In the interim, please contact your Rapid7 Account Team for assistance.

We are continuing to monitor the vendor issue affecting access to the Rapid7 Customer Support Portal. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone. We will share a further update as soon as the position changes.

Our vendor has confirmed they are deploying a resolution to the issue affecting access to the Rapid7 Customer Support Portal. We are continuing to monitor progress and will provide a further update as the position changes. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone.

We continue to see signs of recovery and are closely monitoring our vendor's progress and updates. For any urgent matters in the interim, please contact your Rapid7 Account Team directly by email or phone.

Access to the Rapid7 Customer Support Portal has been restored and we are no longer seeing signs of impact. We will continue to monitor and would encourage you to contact your Rapid7 Account Team if you experience any further difficulty accessing the portal.

We are currently investigating an issue affecting Exposure Command Platform Experiences. Customers may experience latency and errors. Our engineering teams are actively monitoring a related vendor issue and focused on restoring normal service. Updates will be posted here as they become available.

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

This incident has been resolved.

We will be performing scheduled maintenance on SIEM/Collectors on 19/08/2026 17:00 PM UTC - 19/08/2026 18:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We will be performing scheduled maintenance on SIEM/Collectors on 18/08/2026 16:00 PM UTC - 18/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are investigating reports of API issues in the EU region

This incident has been resolved.

We will be performing scheduled maintenance on SIEM/Collectors on 14/08/2026 16:00 PM UTC - 14/08/2026 17:00 PM UTC. During this time, customers may experience collector temporary stopping of collection. Impact: collection stopping on all collector based sources for 5-10 minutes. Worst case scenario: Collector goes offline until manual intervention We appreciate your patience and understanding as we work to improve the reliability and performance of our services.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

**Degraded Performance – Detection Events Processing (US-1)** We are currently experiencing slower than normal processing times for Detection Events in the US-1 region. Our team has been notified and is actively investigating the issue. Other regions are not affected at this time. We will provide a further update as soon as more information is available.

We are continuing to investigate this issue.

This incident has been resolved.

We are currently investigating reports of platform access issues for Threat Intelligence.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

All systems have recovered and are confirmed as operating as normal.

We are aware of an issue that presented with viewing and adding comments to SIEM investigations. Our engineering has identified the issue and implemented a solution. We are actively monitoring performance.

This incident has been resolved.

We are currently investigating an issue impacting APIv4 and Bulk Export API used by Vulnerability Management. We appreciate your patience as we work to restore full functionality!

We have identified the cause of the issue impacting APIv4 and Bulk Export API used by Vulnerability Management, we are also investigating a related issue impacting SIEM. We expect resolution by 11:35am UTC+1. We appreciate your patience as we work to restore full functionality!

A fix has been implemented, our monitoring indicates recovery. We continue to monitor this incident.

This incident has been resolved.

We are currently investigating intermittent issues in the agent management UI and delays in SIEM data processing.

We have identified the issue as a vendor dependency. We are working closely with the provider to restore full service.

Functionality has been restored, and systems are now operating normally. We are monitoring to ensure full stability.

This incident has been resolved.

We have identified an issue that caused delays in the creation of Investigations for SIEM (InsightIDR) and Managed Detection and Response customers. A fix has been deployed. Investigations that should have been created between 11:25 and 13:50 UTC on May 5, 2026 may still be delayed. We are actively replaying impacted alerts and working to ensure all missing Investigations are generated as quickly as possible.

Update: For Managed Detection and Response (MDR) customers, Rapid7 Managed alerts were not impacted. However, Custom and Contextual alerts (not triaged by the Rapid7 SOC) may have experienced delays in Investigation creation during this time window.

Update: Replay of impacted alerts for the CA and AP regions has been completed.

Update: Replay of impacted alerts for all regions has been completed.

We are currently investigating a slowdown in processing Alerts and creating investigations in ap-southeast-2 and eu-central-1 regions.

Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

Impacted services have been scaled to process the backlog of investigations and are now fully caught up. We will continue to closely monitor service health to ensure ongoing stability.

We have confirmed that all processing is up to date and operating as normal.

We are currently investigating an issue where InsightAppSec scans are failing to initiate or complete successfully.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.