Razer Gold - Degradation of service
IssuesMinor incident
Affected components
Razer Gold & Silver
- identified
Razer Gold and Silver service degradation Identified
- resolved
Services has been restored.
42 recorded Razer incidents since May 2019, with official updates, affected components, duration and resolution information.
Razer Gold and Silver service degradation Identified
Services has been restored.
Razer Gold and Silver service degradation Identified.
Services has been restored.
RazerID service degradation observed. We are currently investigating the issue.
We are continuing to investigate this issue.
team is working with the Cloud Service Provider to recover the service. Service degradation is still observed.
The Cloud Service Provider is still working towards a full resolution. Service degradation continues to be observed.
The cloud service provider has implemented fixes, and we are seeing recovery in the previously degraded services.
This incident has been resolved.
There is degradation of service on RazerID for user's who are logged in via software clients. Users may experience login issues. The team is investigating it.
The issue has been identified and a fix is being implemented.
Fix was deployed and service has been restored.
We are experiencing intermittent login issues for RazerID. The team is investigating the matter with priority.
The issue has been identified and a fix has been implemented.
This incident is resolved. The service has been fully restored back to availability.
We are currently investigating this issue.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We are seeing an increased error rate on a major Cloud Service Provider, and are currently working with them to recover the services. RazerID Login services and Razer Gold services are affected with intermittent connectivity issues. Please perform a retry if you do encounter any issues.
We are continuing to work on a fix for this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
We have identified the issue to be on a major cloud provider, and are working with them to recover the services.
Update: Payment with Razer Gold has been resumed. Team is still working on resolving some other issues.
This incident has been resolved.
Logins are currently affected, and the team is investigating the issue.
We are continuing to investigate this issue.
We have identified the issue to be on a major cloud provider, and are working with them to recover the services.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating this issue.
The issue has been identified and a fix is being implemented.
RazerID is back online. We are continuing to work on a fix for Razer Gold.
Razer Gold is partially online. We are continuing to work on a fix for Razer Gold.
Payment services on Razer Gold are still having issues. We are continuing to work on a fix for Razer Gold.
A fix has been implemented for RazerID and Razer Gold, and we will continue to monitor.
This incident has been resolved.
User may face intermittent login issues. We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue. Please retry login for affected users.
Intermittent issue is caused by a degradation of a service at the infra provider. Work is in progress.
We have implemented a workaround and RazerID services are stabilizing. We will continue to monitor the situation as degradation at our infra provider still persists.
The team has implemented a workaround which restored RazerID login. The service will be under monitoring while the infra provider restores the underlying root cause.
This incident has been resolved.
RazerID is having intermittent logins at the moment. - Users who are facing login issues, please retry.
A fix has been implemented and RazerID service has recovered. We will continue to monitor the issue.
The incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have noticed a degradation in RazerID. We are currently investigating the issue.
Access to RazerID login is back to normal.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
You may experience a degradation in service in login into RazerID. We are currently investigating the issue.
We have identified the cause of the issue & have implemented a workaround. User's will be able to login to RazerID successfully now although some intermittent failures may be observed.
A fix has been implemented and we are monitoring the results.
The incident has been resolved.
We are currently investigating the issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently investigating the issue.
A fix has been implemented and the team will continue to monitor.
The incident has been resolved.