Reclaimai outage history

Microsoft is reporting a service degradation affecting Microsoft 365 (Business and Enterprise), including Outlook and Exchange. As a result, calendar syncing and scheduling may not work for Reclaim customers connected through a Microsoft 365 account. This is an issue on Microsoft's side, not with Reclaim. You can track Microsoft's progress here: https://status.cloud.microsoft We'll update this status as the situation changes.

We are continuing to investigate this issue.

This incident has been resolved.

A subset of customers who use Reclaim.ai with Slack received a number of duplicate Slack notifications (event reminders, daily digest, etc.).

We are currently investigating an issue where some users are seeing errors when trying to add Zoom as the video conferencing option to Smart Meetings

The issue was identified and a fix was deployed.

This incident has been resolved.

We are currently investigating this issue.

There was no issue with calendar sync. All systems are working correclty.

Scheduling Links are currently not loading for users. We are urgently investigating this matter and will provide updates shortly.

The issue is rooted in an upstream provider outage. We are pursuing mitigation steps.

A potential mitigation for the issue is being rolled out right now. We will provide another update shortly.

Our failover to a different provider worked and Scheduling Links are back online for all users. We will be monitoring this situation closely throughout the day. We will also conduct a port mortem analysis to learn how we could respond faster to similar issues in the future. Thank you for your patience and understanding.

This incident has been resolved.

We’re currently experiencing degraded calendar sync performance. Some calendar updates may be delayed while we investigate and work on a fix.

We are continuing to investigate this issue.

We’ve identified the issue, and service should return to normal shortly.

The issue has been resolved, and calendar sync performance is back to normal.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

Some users may experience a delay on syncs to and from their Google calendars.

This incident has been resolved.

We are currently investigating this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

The issue has been identified and a fix is being implemented.

Tasks and their associated calendar events are in the process of being restored.

Tasks and logged time on past events have been restored for most customers.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We have determined that this is related to an issue with one of our external partners. We are awaiting updates on their end and will update here once this is resolved.

We are continuing to investigate this issue.

Reclaim may be available via https://app.reclaim.ai without issue. This incident is due to an issue with our upstream provider Cloudflare, impacting much of the internet. Cloudflare is now reporting that services are coming back online and we are monitoring. Track directly at https://www.cloudflarestatus.com/

Cloudflare is reporting all issues have been resolved (https://www.cloudflarestatus.com/) so we are closing this incident, but will continue to monitor as needed.

We are aware that the web application and the underlying scheduler is inaccessible for some users.

The issue appears to be related to a bad deploy, which has since been rolled back. All systems appear to be fully operational again.

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

A small number of users weren't able to book meetings via scheduling links.

We have identified an issue that is affecting Microsoft Outlook Calendar users and signups, which is preventing the ability to sign up or connect Microsoft Outlook Calendars to Reclaim accounts. Specifically, we've discovered an issue with the Microsoft Graph API where the main /me/calendars endpoint is returning an Internal Server Error (500). This issue is widespread for all services that integrate with Microsoft calendars and is not isolated to Reclaim. We and other companies have raised the issue up with Microsoft and are awaiting a resolution. To see more details about the issue as reported to Microsoft's own forums, please see the following threads: https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al https://learn.microsoft.com/en-us/answers/questions/2280408/internal-server-error-alway-as-a-response-for-micr https://learn.microsoft.com/en-us/answers/questions/2280189/i-am-getting-500-internal-server-error-on-https-gr

This incident has been resolved.

Linear is currently experiencing issues causing delays with Reclaim<>Linear sync. Linear has confirmed this on their status page: https://linearstatus.com/

We monitoring Linear status and will update when issue is resolved

Linear has updated their status to operational and we are monitoring/verifying

This incident has been resolved.

We are currently investigating this issue.

We are continuing to investigate this issue.

This incident has been resolved.

We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.

We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.

The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.

This incident has been resolved.

We have received reports of delays in syncing in both directions for Microsoft Outlook. We're currently investigating the issue.

We are seeing the delays on Microsoft sync decrease, but there are still some delays for some users. We are continuing to mitigate the issue.

We are continuing to investigate and resolve the issue impacting delayed Outlook sync. We believe the issue impacts ~20% of the Outlook beta users. A potential fix is being deployed right now and we will continue to monitor the situation.

A fix has gone out and we are seeing the delayed work is getting processes. We anticipate we will be fully caught up with calendar sync changes in the next 1-2 hours. We will provide another update soon.

The backlog has fully processed. We have determined that the core cause of today's incident was due to some (unrelated) database maintenance work we initiated yesterday, which began to have compounding impact on the specific Microsoft Outlook subsystem. We halted the maintenance work and will be exploring other ways to do that work in the future without causing a similar incident. Thank you for your patience as we worked through your Outlook calendar changes today.