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    Red Canary outage history

    50 recorded Red Canary incidents since April 2024, with official updates, affected components, duration and resolution information.

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    Detection delayed

    Started October 15, 2026 at 3:14 AM UTC · 1h 58m

    OutageCritical incident
    Affected components
    SentinelOneEmailVMware Carbon Black Response hosted by Red CanaryOktaPalo Alto Networks Cortex XDRTrend Micro Endpoint Detection and ResponseRed Canary Linux EDRAPI RequestsAmazon Web ServicesCrowdstrike FalconElastic Endpoint SecurityProofpoint TAPSentinelOneSMSWeb PortalVMware Carbon Black Hosted EDRVMware Carbon Black CloudCrowdStrike FalconIngestionMicrosoftVoiceDetectionsMicrosoft EntraMicrosoftMicrosoft Office 365LaceworkCarbon Black CloudGoogle Cloud PlatformJamf Threat DefenseMicrosoft AzureSearch
    1. October 15, 2026 at 3:14 AM UTCinvestigating

      We are currently experiencing data processing delays, resulting in late detection notification to some customers. This incident will be updated as additional information becomes available.

    2. October 15, 2026 at 3:19 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 15, 2026 at 3:43 AM UTCidentified

      Telemetry is delayed and systems are degraded as we continue to work on a fix for this issue.

    4. October 15, 2026 at 5:12 AM UTCresolved

      This incident has been resolved.

    Investigating issues with delayed telemetry processing

    Started June 29, 2026 at 7:07 PM UTC · 7h 38m

    IssuesMinor incident
    Affected components
    SentinelOneVMware Carbon Black Response hosted by Red CanaryPalo Alto Networks Cortex XDRTrend Micro Endpoint Detection and ResponseRed Canary Linux EDRVMware Carbon Black Hosted EDRVMware Carbon Black CloudCrowdStrike FalconMicrosoftDetectionsJamf Threat Defense
    1. June 29, 2026 at 7:07 PM UTCidentified

      The issue has been identified and we are currently working on a fix.

    2. June 30, 2026 at 1:46 AM UTCmonitoring

      A fix has been implemented and we are monitoring results.

    3. June 30, 2026 at 2:44 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. June 30, 2026 at 2:44 AM UTCresolved

      This incident has been resolved.

    Detection delayed for CrowdStrike customers

    Started May 16, 2026 at 8:13 PM UTC · 36m

    IssuesMinor incident
    Affected components
    CrowdStrike FalconDetections
    1. May 16, 2026 at 8:17 PM UTCidentified

      Threat detection for our Government CrowdStrike customers may be delayed due to an incident with CrowdStrike’s Falcon Data Replicator. This incident will be updated as additional information becomes available from CrowdStrike.

    2. May 16, 2026 at 8:49 PM UTCresolved

      This incident has been resolved.

    Cloudtrail and GuardDuty alert processing delay

    Started May 8, 2026 at 10:40 PM UTC · 7h 6m

    IssuesMinor incident
    Affected components
    Amazon Web Services
    1. May 8, 2026 at 10:40 PM UTCinvestigating

      We are investigating an issue impacting AWS ingestors, which is causing a delay in our processing of Cloudtrail and GuardDuty alerts.

    2. May 8, 2026 at 11:07 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 9, 2026 at 5:46 AM UTCresolved

      This incident has been resolved.

    Investigating issues with delayed detections

    Started April 8, 2026 at 7:50 PM UTC · 2h 26m

    Pending
    Affected components
    Detections
    1. April 8, 2026 at 7:50 PM UTCmonitoring

      We are currently investigating reports of intermittent detection delays. The issue has been identified and a fix has been implemented. We are monitoring the system to confirm that it is returning to normal operations.

    2. April 8, 2026 at 10:16 PM UTCresolved

      Monitoring has confirmed the system is operating normally and detections are no longer delayed.

    Investigating Issues with Google Cloud Platform

    Started April 6, 2026 at 11:26 PM UTC · 4h 7m

    IssuesMinor incident
    Affected components
    Google Cloud Platform
    1. April 6, 2026 at 11:26 PM UTCinvestigating

      We are investigating delayed telemetry surrounding Google Cloud Platform data due to underlying issues in the AWS Cloud Platform. We have notified the AWS production engineering team and are monitoring the issue to ensure they resolve the issue promptly. Telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter for GCP telemetry.

    2. April 7, 2026 at 2:19 AM UTCmonitoring

      We are monitoring the system to confirm that it is returning to normal operations.

    3. April 7, 2026 at 3:34 AM UTCresolved

      This incident has been resolved.

    Investigating issues with VMware Carbon Black Response

    Started December 4, 2025 at 10:33 PM UTC · 3h 23m

    IssuesMinor incident
    Affected components
    VMware Carbon Black Response hosted by Red CanaryDetections
    1. December 4, 2025 at 10:33 PM UTCmonitoring

      We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

    2. December 5, 2025 at 1:56 AM UTCresolved

      This incident has been resolved.

    Data processing delays

    Started November 11, 2025 at 12:33 PM UTC · 24m

    IssuesMinor incident
    Affected components
    Detections
    1. November 11, 2025 at 12:33 PM UTCmonitoring

      We are currently experiencing data processing delays, resulting in late detection notification to some customers.

    2. November 11, 2025 at 12:57 PM UTCresolved

      This incident has been resolved.

    Intermittent Delays for Cloud and Identity Data

    Started October 31, 2025 at 6:17 PM UTC · 18h 11m

    IssuesMinor incident
    Affected components
    Detections
    1. October 31, 2025 at 6:17 PM UTCidentified

      We have identified an issue that is causing intermittent delays in processing cloud and identity data. We are actively working on a fix. Detections may be delayed.

    2. October 31, 2025 at 9:55 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. November 1, 2025 at 12:28 PM UTCresolved

      This incident has been resolved.

    Investigating issues resulting from reported Azure outage

    Started October 29, 2025 at 5:16 PM UTC · 5h 2m

    IssuesMinor incident
    Affected components
    DetectionsMicrosoft Office 365
    1. October 29, 2025 at 5:16 PM UTCinvestigating

      We are aware of a reported degradation with the manage.office.com domain that is impacting some Microsoft Office 365 services. At this time telemetry and detections for Microsoft Office 365 External Service Integrations may be delayed.

    2. October 29, 2025 at 9:43 PM UTCmonitoring

      Microsoft Office 365 external service integrations are now functioning as expected. Detections may be delayed as we process the backlog.

    3. October 29, 2025 at 10:18 PM UTCresolved

      This incident has been resolved.

    Data Processing Delays for Google Workspace

    Started October 27, 2025 at 9:06 PM UTC · 1h 12m

    IssuesMinor incident
    Affected components
    Detections
    1. October 27, 2025 at 9:06 PM UTCidentified

      We identified an issue impacting data processing for Google Workspace customers and have implemented a fix. Detections may be delayed.

    2. October 27, 2025 at 10:18 PM UTCresolved

      This incident has been resolved.

    Data processing delays

    Started October 24, 2025 at 4:17 PM UTC · 5h 37m

    IssuesMinor incident
    Affected components
    Detections
    1. October 24, 2025 at 4:17 PM UTCmonitoring

      We are processing a large backlog of data and detections may be delayed.

    2. October 24, 2025 at 9:53 PM UTCresolved

      This incident has been resolved.

    Investigating issues resulting from reported AWS outage

    Started October 20, 2025 at 4:38 PM UTC · 6h 17m

    IssuesMinor incident
    Affected components
    VMware Carbon Black Response hosted by Red CanaryJamf Threat Defense
    1. October 20, 2025 at 4:38 PM UTCmonitoring

      We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

    2. October 20, 2025 at 10:55 PM UTCresolved

      This incident has been resolved. Services are operating as expected.

    Investigating issues resulting from reported AWS outage

    Started October 20, 2025 at 10:09 AM UTC · 22m

    IssuesMinor incident
    Affected components
    VMware Carbon Black Response hosted by Red CanaryJamf Threat Defense
    1. October 20, 2025 at 10:09 AM UTCmonitoring

      We are aware of a reported AWS degradation that may be impacting some services. At this time, telemetry for Jamf Threat Defense and VMware Carbon Black Response, hosted by Red Canary, may experience delays. We have observed signs of recovery in the affected services and continue to monitor the situation closely.

    2. October 20, 2025 at 10:31 AM UTCresolved

      This incident has been resolved. Services are operating as expected.

    Red Canary portal issue under investigation

    Started October 15, 2025 at 9:20 PM UTC · 3h 35m

    IssuesMinor incident
    Affected components
    Web Portal
    1. October 15, 2025 at 9:20 PM UTCinvestigating

      We are currently investigating an issue with some pages being unavailable in the Red Canary portal. We will update this incident as more information becomes available.

    2. October 15, 2025 at 9:55 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 15, 2025 at 11:31 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. October 16, 2025 at 12:56 AM UTCresolved

      This incident has been resolved.

    Web Portal / API errors

    Started September 18, 2025 at 6:18 PM UTC · 22m

    IssuesMinor incident
    Affected components
    API RequestsWeb Portal
    1. September 18, 2025 at 6:18 PM UTCidentified

      We have identified an issue that is causing the Red Canary web portal and API requests to return errors intermittently for some customers. We are implementing a fix and will update this incident upon resolution of the impact.

    2. September 18, 2025 at 6:40 PM UTCresolved

      This incident has been resolved.

    Some portal pages are degraded or may appear missing

    Started September 10, 2025 at 5:39 PM UTC · 51m

    IssuesMinor incident
    Affected components
    API RequestsWeb Portal
    1. September 10, 2025 at 5:39 PM UTCidentified

      We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

    2. September 10, 2025 at 6:30 PM UTCresolved

      Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

    Data ingest delayed for SentinelOne customers

    Started August 13, 2025 at 8:49 PM UTC · 22h 13m

    IssuesMinor incident
    Affected components
    SentinelOneSentinelOneDetections
    1. August 13, 2025 at 8:49 PM UTCidentified

      SentinelOne declared an incident earlier today that has caused delays in receiving data from their platform: https://status.sentinelone.com/incidents/b03z8dft06hs We have engaged SentinelOne to determine how large their backlogs are and when we can expect to see data flow resume. We will update this incident as we learn more. Detections based on SentinelOne data may be delayed.

    2. August 14, 2025 at 7:02 PM UTCresolved

      This incident has been resolved. SentinelOne has fixed the issue on their end, processed their backlog, and we are receiving data again.

    Broadcom VMware Carbon Black Cloud Alert Delays

    Started August 12, 2025 at 3:35 PM UTC · 2h 3m

    IssuesMinor incident
    Affected components
    DetectionsCarbon Black Cloud
    1. August 12, 2025 at 3:35 PM UTCinvestigating

      We are currently observing errors with Broadcom VMware Carbon Black Cloud's alert APIs. Ingestion of CBC alerts are currently failing. We have engaged CBC to determine the cause of the errors and will post more information here as we get it. Detections based on CBC alerts may be delayed.

    2. August 12, 2025 at 5:38 PM UTCresolved

      We have determined the errors are due to a configuration change with CBC that required customers to make changes to their environments. Therefore this affects a small percentage of our customers and we are engaging with them directly to make the required changes.

    CBC Auth Issue

    Started July 18, 2025 at 4:31 PM UTC · 3h 15m

    OutageMajor incident
    Affected components
    VMware Carbon Black CloudCarbon Black Cloud
    1. July 18, 2025 at 4:31 PM UTCinvestigating

      We are tracking an outage with Broadcom that is affecting authentication to Carbon Black Cloud environments. Active Remediation response actions may be delayed.

    2. July 18, 2025 at 4:45 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. July 18, 2025 at 4:53 PM UTCinvestigating

      A link to the Broadcom status can be found here: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

    4. July 18, 2025 at 5:02 PM UTCidentified

      Broadcom has updated the status to Identified. We are tracking process. https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

    5. July 18, 2025 at 6:44 PM UTCmonitoring

      Broadcom has implemented a fix and we are monitoring progress. Broadcom Status Page: https://status.broadcom.com/notices/gnghnazmjpbilwta-carbon-black-cloud-us-region-outage

    6. July 18, 2025 at 7:46 PM UTCresolved

      This incident has been resolved.