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    Redshelf outage history

    47 recorded Redshelf incidents since January 2018, with official updates, affected components, duration and resolution information.

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    AWS Outage

    Started October 20, 2025 at 1:40 PM UTC · 6h 9m

    OutageCritical incident
    Affected components
    WebsiteeReaderManagement Tools
    1. October 20, 2025 at 1:40 PM UTCinvestigating

      We are currently investigating this issue.

    2. October 20, 2025 at 5:17 PM UTCinvestigating

      Amazon Web Services (AWS) is experiencing an outage that is affecting all internet services. This will cause problems with the RedShelf eReader that cannot be fixed until the AWS problems have been solved. We apologize for any inconvenience and will update this hourly until the problem is solved.

    3. October 20, 2025 at 7:30 PM UTCmonitoring

      AWS services are beginning to recover. We apologize for any inconvenience and will continue to monitoring update this hourly until the problem is solved.

    4. October 20, 2025 at 7:49 PM UTCresolved

      We've confirmed our upstream AWS issues have been resolved. Our services are recovering and should be fully operational. We're continuing to monitor.

    White Label Connectivity Issues

    Started August 15, 2025 at 8:02 PM UTC · 24m

    OutageMajor incident
    Affected components
    WebsiteManagement Tools
    1. August 15, 2025 at 8:02 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 15, 2025 at 8:21 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 15, 2025 at 8:26 PM UTCresolved

      This incident has been resolved.

    eReader Interruption

    Started December 5, 2024 at 7:39 PM UTC · 42m

    Pending
    Affected components
    eReader
    1. December 5, 2024 at 7:39 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 5, 2024 at 8:05 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. December 5, 2024 at 8:21 PM UTCresolved

      This incident has been resolved.

    RedShelf Site Interruption

    Started May 24, 2024 at 3:32 PM UTC · 1h 38m

    OutageCritical incident
    Affected components
    Website
    1. May 24, 2024 at 3:32 PM UTCinvestigating

      Some users have reported service degradation when trying to access materials. Our team is currently investigating.

    2. May 24, 2024 at 4:45 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. May 24, 2024 at 5:10 PM UTCresolved

      This incident has been resolved.

    RedShelf Interruption

    Started September 4, 2023 at 10:13 PM UTC · 17m

    OutageCritical incident
    Affected components
    Website
    1. September 4, 2023 at 10:13 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 4, 2023 at 10:22 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 4, 2023 at 10:30 PM UTCresolved

      This incident has been resolved.

    RedShelf Site Interuption

    Started June 16, 2023 at 3:35 PM UTC · 2h 8m

    OutageCritical incident
    Affected components
    Website
    1. June 16, 2023 at 3:35 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 16, 2023 at 3:50 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 16, 2023 at 3:57 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 16, 2023 at 5:43 PM UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Started April 26, 2023 at 2:36 PM UTC · 3h 40m

    OutageMajor incident
    Affected components
    eReader
    1. April 26, 2023 at 2:36 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 26, 2023 at 3:25 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. April 26, 2023 at 6:10 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. April 26, 2023 at 6:16 PM UTCresolved

      This incident has been resolved.

    eReader Degraded Performance

    Started January 17, 2023 at 5:55 PM UTC · 1h 6m

    IssuesMinor incident
    Affected components
    eReader
    1. January 17, 2023 at 5:55 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 17, 2023 at 6:33 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 17, 2023 at 6:52 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 17, 2023 at 7:00 PM UTCresolved

      This incident has been resolved.

    eReader Interruption

    Started December 4, 2022 at 11:12 PM UTC · 23h 5m

    OutageCritical incident
    Affected components
    eReader
    1. December 4, 2022 at 11:12 PM UTCinvestigating

      We are currently investigating this issue.

    2. December 5, 2022 at 4:09 PM UTCinvestigating

      At approximately 5:00 pm CT on Sunday, December 4, the RedShelf eReader experienced a disruption that has persisted into the morning of Monday, December 5. Our teams are using all available resources to restore access to the eReader. We realize this is a critical time for students, and we are doing everything in our power to restore service as quickly as possible.

    3. December 5, 2022 at 9:18 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. December 5, 2022 at 10:16 PM UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Started May 26, 2022 at 5:08 PM UTC · 31m

    OutageMajor incident
    Affected components
    eReader
    1. May 26, 2022 at 5:08 PM UTCinvestigating

      We are currently investigating this issue.

    2. May 26, 2022 at 5:11 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. May 26, 2022 at 5:30 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. May 26, 2022 at 5:39 PM UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Started April 27, 2022 at 2:26 PM UTC · 30m

    IssuesMinor incident
    Affected components
    eReader
    1. April 27, 2022 at 2:26 PM UTCinvestigating

      We are currently investigating this issue.

    2. April 27, 2022 at 2:55 PM UTCresolved

      This incident has been resolved.

    Increased Error Rate

    Started January 20, 2022 at 5:58 PM UTC · 2h 47m

    IssuesMinor incident
    Affected components
    Website
    1. January 20, 2022 at 5:58 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 20, 2022 at 8:30 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 20, 2022 at 8:44 PM UTCresolved

      This incident has been resolved.

    eReader Increased Error Rate

    Started January 6, 2022 at 4:42 PM UTC · 1h 42m

    OutageMajor incident
    Affected components
    eReader
    1. January 6, 2022 at 4:42 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 6, 2022 at 4:54 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. January 6, 2022 at 6:24 PM UTCresolved

      This incident has been resolved.

    RedShelf Error Rate

    Started August 23, 2021 at 1:57 PM UTC · 9d 5h

    OutageMajor incident
    Affected components
    Website
    1. August 23, 2021 at 1:57 PM UTCinvestigating

      We are currently investigating this issue.

    2. August 23, 2021 at 4:58 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. August 23, 2021 at 5:53 PM UTCidentified

      We are continuing to work on a fix for this issue.

    4. August 24, 2021 at 12:25 AM UTCmonitoring

      Our site appears to be working; we are monitoring it closely to confirm the issue has been resolved.

    5. August 24, 2021 at 1:49 AM UTCmonitoring

      Known RedShelf performance issues have now been addressed with a preliminary fix. We are actively monitoring platform performance.

    6. August 26, 2021 at 10:56 PM UTCmonitoring

      No new issues have been reported. We continue to monitor performance.

    7. September 1, 2021 at 7:48 PM UTCresolved

      This incident has been resolved.

    Intermittent Errors

    Started June 10, 2021 at 1:31 PM UTC · 6h 5m

    IssuesMinor incident
    Affected components
    Website
    1. June 10, 2021 at 1:31 PM UTCinvestigating

      We are currently investigating this issue.

    2. June 10, 2021 at 3:48 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. June 10, 2021 at 3:56 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. June 10, 2021 at 7:36 PM UTCresolved

      This incident has been resolved.

    eReader Outage

    Started March 2, 2021 at 6:14 PM UTC · 1h 1m

    OutageCritical incident
    Affected components
    eReader
    1. March 2, 2021 at 6:14 PM UTCinvestigating

      We are currently investigating this issue.

    2. March 2, 2021 at 6:55 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. March 2, 2021 at 7:00 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. March 2, 2021 at 7:15 PM UTCresolved

      This incident has been resolved.

    RedShelf Management Tools Outage

    Started February 20, 2021 at 2:30 PM UTC · 3h 33m

    OutageCritical incident
    Affected components
    Management Tools
    1. February 20, 2021 at 2:30 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 20, 2021 at 5:53 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. February 20, 2021 at 6:03 PM UTCresolved

      This incident has been resolved.

    RedShellf Outage

    Started January 12, 2021 at 9:55 PM UTC · 3h 3m

    Pending
    Affected components
    Website
    1. January 12, 2021 at 9:55 PM UTCinvestigating

      We are currently investigating this issue.

    2. January 12, 2021 at 10:20 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. January 12, 2021 at 10:41 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. January 13, 2021 at 12:58 AM UTCresolved

      This incident has been resolved.

    eReader Outage

    Started October 19, 2020 at 10:04 PM UTC · 2h 58m

    OutageCritical incident
    Affected components
    eReader
    1. October 19, 2020 at 10:04 PM UTCinvestigating

      eReader is not responding to requests to read content at this time. The team is actively investigating.

    2. October 19, 2020 at 10:18 PM UTCidentified

      We have identified the problem. Still seeing intermittent slowness.

    3. October 19, 2020 at 11:22 PM UTCidentified

      We’re currently experiencing performance issues with the RedShelf eReader and are working diligently to address the issue. We estimate that all users may be affected for the next hour.

    4. October 20, 2020 at 12:34 AM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    5. October 20, 2020 at 1:01 AM UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.

    Investigating Performance Issues

    Started October 14, 2020 at 7:27 PM UTC · 20m

    IssuesMinor incident
    Affected components
    eReader
    1. October 14, 2020 at 7:27 PM UTCinvestigating

      We’re currently looking into reports of performance issues and will provide updates as we have additional information.

    2. October 14, 2020 at 7:36 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. October 14, 2020 at 7:47 PM UTCresolved

      All issues have been resolved and everything is operating as normal. If you’re still experiencing issues, please visit solve.redshelf.com and we’d be happy to address any problems.