Revenera outage history

We are currently experiencing an issue with FlexNet Operations ALM Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the application.

This incident has been resolved.

We are currently experiencing an issue with FlexNet Operations ALM Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are continuing to investigate the root cause of this issue and are working to restore full service as quickly as possible. We will post another update as soon as more information is available.

We have implemented a potential fix, and the results indicate an improvement. We will continue monitoring the situation before marking the incident as resolved and will provide timely progress updates.

This incident has been resolved.

We are currently experiencing an issue with LLM and ALM-ESD in the UAT (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM UI, Web services -ALM ESD UI, Web Services Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the application

We are continuing to monitor for any further issues.

This incident has been resolved.

We are currently experiencing an issue with file download in the UAT NAM environments. Functionality impacted by this issue may include, but is not limited to, the following: - Newly uploaded file download - Old files download Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We have identified the root cause of the issue and a fix will be deployed during the maintenance which is already scheduled for Sep 30, 20:30 - 21:00 PDT.

We are still continuing to work on a fix for this issue.

A fix has been implemented, and we are currently monitoring the system before formally resolving the incident. Please note that files uploaded within the last 48 hours may require additional time to automatically synchronize before they become available for download.

Our monitoring confirms that the service is operating as normal. We are marking this incident as resolved.

We are experiencing issues with the FlexNet Operations LLM application in the UAT NAM, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are experiencing issues with the FlexNet Operations Cloud ALM application in the following UAT NAM1, Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue with LLM and ALM-ESD in the Production (NAM) environments. Functionality impacted by this issue may include, but is not limited to, the following: -LLM License Activation and file downloads -ALM ESD file downloads Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue affecting the Revenera Community site. Due to an ongoing outage impacting a third-party service provider, customers may be unable to access the Revenera Community portal or may experience intermittent and unreliable behaviour. Additionally, customers may be unable to create, update, or interact with support cases through the Community site. Emails sent to [email protected] during this period may not be received or processed until the underlying outage has been resolved. Priority: P3 Restoration Activity: Our technical teams are actively monitoring the situation and working with the third-party provider to track restoration efforts. We will continue to assess customer impact and provide further updates as additional information becomes available.

The service provider has successfully validated the fix in a test environment and has begun deploying it across all affected instances. The rollout is progressing on a region-by-region basis, and services are returning to normal in regions where deployment has been completed.

Our service provider has declared the underlying incident resolved following successful mitigation and extended validation. Community remains accessible, and no confirmed ongoing impact has been identified. Monitoring throughout the recovery period has not identified any additional issues. This incident is now considered resolved.

We are currently experiencing an issue with FlexNet Operations ALM Cloud Device Activation Service in the Production (NAM7) environment. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue with FlexNet Operations ALM/LLM Cloud Device Activation Service Production NAM2. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

We are continuing to investigate the issue and will provide further updates as soon as more information becomes available.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

We have not seen any recurrence of the problem and and are resolving the incident. Please reach out to our Support team if you are still experiencing any issues.

We are experiencing an intermittent issue with loading FNO Analytics. The following services may be impacted at this time: - FlexNet Operations Analytics We are currently experiencing intermittent issues with FNO Analytics loading and performance. Our investigation indicates this is related to an ongoing service disruption affecting Microsoft Fabric, a third-party vendor service utilized by Revenera. Our team is actively monitoring the situation and working with Microsoft to track the resolution of the underlying issue. During this time, users may experience delays, errors, or intermittent failures when accessing FNO Analytics. For additional information on the vendor service status, please refer to the https://support.fabric.microsoft.com/support/. We will continue to provide updates as more information becomes available.

We are following up with our vendor for a confirmed resolution timeline. We will continue to provide updates as more information becomes available. For additional information on the vendor service status, please refer to the Microsoft Fabric Status page

The issue has been resolved and FNO Analytics is now accessible in the UAT and Production environments. We are currently monitoring our application. Should you continue to experience issues, please contact our Revenera Support Team

This incident has been resolved.

We are experiencing issues with the FlexNet Operations Cloud ALM/LLM Cloud Licensing Service in the following UAT environments: UAT [NAM1] Functionality impacted by this outage includes, but may not be limited to, the following: -Cloud Licensing Service instance creation and provisioning -License activation from Cloud License Servers -View latest served device usage Our teams are diligently working to restore full functionality as quickly as possible. We will continue to share status updates as new information becomes available.

We are continuing to investigate the cause of the issue and will keep you informed as we make progress toward full resolution.

The issue has been identified and a fix is being implemented.

We are continuing to work on a fix for this issue.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating this issue.

The issue has been identified and a fix is being implemented.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently experiencing an issue with Device activation service in the Production NAM 2 environment. Currently device creation or Device activation from the UI or APIs failing with 404 error. Our teams are actively working to restore full functionality as quickly as possible. We will continue to share updates as more information becomes available.

Performance appears to now be back to normal levels. We are monitoring to ensure performance remains steady.

This incident has been resolved.

We are currently experiencing issues with the Revenera Documentation site (https://docs.revenera.com/) that may result in intermittent access or difficulty loading documentation for some users. Our IT team is actively investigating the issue and working to restore consistent access. We will provide updates as more information becomes available. If you are in urgent need of Revenera product documentation, please contact Revenera Technical Support for assistance.

This incident is resolved. If you encounter issues accessing Revenera product documentation, please contact Revenera Technical Support for assistance.

We are currently experiencing an issue affecting the Usage Intelligence Custom Events functionality, specifically the Recent Custom Events view and Custom Events Archive downloads. Our team is actively investigating and working to resolve the issue. We will provide updates as more information becomes available.

The issue affecting the Recent Custom Events view and the ability to download Custom Event Archives has been resolved. While data collection remains unaffected, the generation of Custom Event Archives has been temporarily paused until we've completed server enhancements. We will provide an update once these enhancements are complete and archive generation has resumed.

We are continuing to work on the server enhancements and will share additional information as it becomes available.

The team has resolved the issue and restored all affected services. All services continue to perform as expected, and the environment remains stable. If you encounter any issues, please contact Revenera Technical Support for assistance.

We are currently experiencing an intermittent issue with the FlexNet Operations ALM/LLM Cloud Device Activation Service in the PROD NAM2 environment. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

We are continuing to investigate this issue.

We are continuing to investigate this issue. We will provide further updates as soon as additional information becomes available. Thank you for your patience and understanding.

We believe we have resolved the issue and are now monitoring. We will provide updates as soon as more information is available.

Our monitoring has not found any signs of the issue and we believe it is now resolved.

We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologise for the inconvenience.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating an issue with scheduled report delivery. As a temporary workaround, customers may manually generate the reports until the issue is resolved.

The issue has been identified and a fix is being implemented.

A fix has been implemented and our initial monitoring shows scheduled reports are being sent out. We are monitoring the application to ensure the fix remains stable.

This incident has been resolved.

Issue: The FlexNet Operations Analytics service is currently unavailable in the Production environment. Impact: Customers may experience errors when accessing analytics-related functionality via the FlexNet Operations Producer Portal impacting both NAM and EU. Current Status: Our engineering team is actively investigating the issue and working to restore service as quickly as possible. Updates will be shared as more information becomes available.

The issue has been identified, and a fix has been successfully applied to the NAM environment. We are actively monitoring the NAM environment to ensure stability. Work is currently underway to apply the fix to the EU environment. Further updates will be shared as progress continues.

The fix has been applied to the EU environment. Monitoring has verified that all services are operational and no further issues have been detected. This incident is now fully resolved.