40 recorded Reviewtrackers incidents since March 2015, with official updates, affected components, duration and resolution information.
An upstream provider is experiencing an outage. We have reached out to them concerning the matter and believe they will fix the issue shortly. We are sorry for any inconvenience.
Our platform is stable and operating as expected. Thank you for your patience.
We are experiencing a delay processing keywords for new reviews coming into our platform. We are working through the backlog of data to process and will update this when we catch back up. We are sorry for the inconvenience.
This incident has been resolved.
All of our applications are currently down due to a service provider issue. We are waiting for service to get restored. Thank you for your patience.
This incident has been resolved.
We are experiencing issues loading summary review data (also known as 'metrics') on our dashboard due to a service provider bug. We are working with them to fix the problem and will post updates here as they become available.
The issue has been resolved.
We are currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Ask campaigns, password reset and other emails sent from our platform are currently suspended due to a service provider outage. We will update when the issue is fixed.
This incident is now resolved. Delayed mail is now sending.
The shortened domain rev.ag is not functioning. This is due to an outage on the .ag top-level domain. i.e. google.ag is indeterminately returning. We are monitoring the issue but are unsure when this will be resolved. We are sorry for any inconvenience.
This issue was resolved around 4:30a Central this morning. We are sorry for any inconvenience.
One of our service providers is experiencing an issue. We are monitoring the situation and will update when resolved. We are sorry for any inconvenience.
This incident has been resolved.
Currently a service provider is experiencing an outage affecting our platform and home page. We will update as we get more information. I'm sorry for any inconvenience.
Things seem to be returning back to normal. We are monitoring the situation.
I'm sorry for the inconvenience but things seem back to normal. Have a good weekend!
We are investigating a major platform outage.
One of our service providers recovered from their outage. Our platform is back and stable.
One of our service providers is undergoing maintenance causing instability on our platform. When they are complete with the update we will 'Resolve' this alert.
We are continuing to work on a fix for this issue.
Service provider maintenance is complete. We are sorry for the inconvenience.
We are currently investigating the impact to in-app and API functionality within ReviewTrackers as it relates to Google's announcement that they will not be posting new Reviews, Q&A, or responses for Google My Business locations as part of their COVID-19 response. https://support.google.com/business/answer/9792336
The issue has been identified. We will be updating error messages on the /response/ API endpoint and in-app to inform users: "“Review replies aren’t available at this time due to Google’s response to COVID-19.”
This has been resolved. Please note that responding for Google My Business reviews will remain disabled with clear in-app and api messaging until Google is accepting new reviews and responses again. For more information please contact ReviewTrackers support.
We are investigating a platform outage. Currently we are seeing multiple service providers experiencing issues.
One of our service providers underwent a major outage. We appear to be past the issue at this time.
We are currently investigating an issue with our Facebook integration process. Thank you for your patience as we dig into the problem. Existing integrations are continuing to receive data.
We have identified the issue and are working at putting the fix into place. Thank you again for your patience!
The incident has been resolved. Thank you for your patience.
We are monitoring our service provider's status page and will keep you updated. We are sorry for the inconvenience.
App is back up but our service provider is still experiencing platform wide issues.
The service provider has fully recovered from the outage. Thank you for your patience yesterday afternoon!
Our platform is having issues with new resources being searchable, due to an issue with a service provider
The underlying search infrastructure has been replaced and the search backlog has caught up.
We are investigating an issue with IE11 relating to our app functionality. The issue is not present in modern Chrome versions. We will keep this page updated as we progress. We are sorry for any inconvenience.
We found the root cause, a service provider script was throwing errors in IE. We are working on a fix and will be informing the service provider of their issue. We expect resolution within a couple hours.
This incident has been resolved.
One of our service providers is having a major outage. We will continue to monitor and update the situation.
Our platform is returning to normal as the service provider outage is resolving. Sorry for any inconvenience!
One of our service providers is experiencing technical difficulties which is impacting the ReviewTrackers platform and Marketing site. We will update our page as we get more developments.
We are continuing to work on a fix for this issue.
Everything has recovered as expected. Sorry for the inconvenience!
We have found and are fixing an issue affecting our API performance. We are sorry for the inconvenience!
We are continuing to work on a fix for this issue.
This incident has been resolved. We are sorry for any inconvenience.
