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    Ring outage history

    50 recorded Ring incidents since November 2022, with official updates, affected components, duration and resolution information.

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    Modes Dashboard Not Loading

    Started November 12, 2025 at 9:34 PM UTC · 22m

    OutageMajor incident
    Affected components
    Security Systems
    1. November 12, 2025 at 9:34 PM UTCinvestigating

      Some Neighbors are experience difficulties changing Modes in the Ring App. We are aware and working to resolve it.

    2. November 12, 2025 at 9:41 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. November 12, 2025 at 9:56 PM UTCresolved

      This incident has been resolved.

    Halloween Quick Replies Unavailable

    Started October 31, 2025 at 5:52 PM UTC · 8m

    IssuesMinor incident
    Affected components
    Ring Android AppRing iOS App
    1. October 31, 2025 at 5:52 PM UTCidentified

      We are currently investigating an issue with Halloween Quick Replies not being available in the Ring App

    2. October 31, 2025 at 6:01 PM UTCresolved

      This concern has been resolved.

    Multiple System Outage

    Started October 20, 2025 at 10:00 AM UTC · 12h 27m

    IssuesMinor incident
    Affected components
    Smart LightingRing Android AppDoorbellsAccess ControlSecurity SystemsAlexaRing.comStored Video RecordingsNeighborsOutdoor CamsRing iOS AppVideo On DemandIndoor Cams
    1. October 20, 2025 at 10:00 AM UTCinvestigating

      Ring is currently experiencing a service disruption impacting multiple Ring systems.

    2. October 20, 2025 at 12:40 PM UTCmonitoring

      A fix has been implemented and Ring services are beginning to see recovery. We will continue to monitor the results.

    3. October 20, 2025 at 2:23 PM UTCmonitoring

      Our Customer Support line is currently impacted by the outage, calls to Ring Customer Support may not be successful.

    4. October 20, 2025 at 9:25 PM UTCmonitoring

      We are seeing recovery across all services. Teams are continuing to monitor.

    5. October 20, 2025 at 10:27 PM UTCresolved

      This incident has been resolved.

    Unable to Download Recordings or View Shared Recordings

    Started September 29, 2025 at 4:53 PM UTC · 52m

    OutageMajor incident
    Affected components
    Ring Android AppRing.comStored Video RecordingsRing iOS App
    1. September 29, 2025 at 4:53 PM UTCinvestigating

      We are currently investigating this issue.

    2. September 29, 2025 at 5:23 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. September 29, 2025 at 5:45 PM UTCresolved

      This incident has been resolved.

    Incorrect Login Dates & Client Device Information

    Started July 18, 2025 at 7:20 AM UTC · 4d 12h

    IssuesMinor incident
    Affected components
    Ring Android AppRing.comRing iOS App
    1. July 18, 2025 at 7:20 AM UTCidentified

      We are aware of an issue where information is displaying inaccurately in Control Center. This is the result of a backend update, and we’re working to resolve this. We have no reason to believe this is the result of unauthorized access to customer accounts.

    2. July 18, 2025 at 6:58 PM UTCidentified

      We are continuing to work on a fix for this issue.

    3. July 21, 2025 at 11:15 PM UTCmonitoring

      We are deploying a fix for information displaying inaccurately in Control Center, due to a backend update. This fix will correct login dates shown for authorized client devices.

    4. July 22, 2025 at 5:08 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    5. July 22, 2025 at 7:26 PM UTCresolved

      This incident has been resolved.

    Delay In Activating Ring Home Plan Features On New Device Setups

    Started June 12, 2025 at 7:27 PM UTC · 2h 20m

    IssuesMinor incident
    Affected components
    Stored Video Recordings
    1. June 12, 2025 at 7:27 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. June 12, 2025 at 9:47 PM UTCresolved

      This incident has been resolved

    Recently Recored Events Delayed on Ring App Timeline and Event History

    Started May 13, 2025 at 5:45 PM UTC · 39m

    IssuesMinor incident
    Affected components
    Ring Android AppStored Video RecordingsRing iOS App
    1. May 13, 2025 at 5:45 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    2. May 13, 2025 at 6:24 PM UTCresolved

      This incident has been resolved.

    Alert Snooze Feature Not Functioning

    Started February 28, 2025 at 5:08 PM UTC · 5h 28m

    IssuesMinor incident
    Affected components
    Ring Android AppRing iOS App
    1. February 28, 2025 at 5:08 PM UTCinvestigating

      We are currently investigating this issue.

    2. February 28, 2025 at 6:43 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 28, 2025 at 8:07 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    4. February 28, 2025 at 10:36 PM UTCresolved

      This incident has been resolved.

    Unable To Connect To Ding and Motion Events

    Started February 3, 2025 at 10:51 PM UTC · 1h 47m

    IssuesMinor incident
    1. February 3, 2025 at 10:51 PM UTCinvestigating

      We are currently investigating an issue causing some customers to be unable to connect to Ding or Motion events. Live View on demand will continue to work as expected.

    2. February 3, 2025 at 11:23 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. February 4, 2025 at 12:38 AM UTCresolved

      This incident has been resolved.

    Login errors

    Started February 1, 2025 at 11:10 PM UTC · 50m

    OutageMajor incident
    Affected components
    Ring Android AppNeighborsRing iOS App
    1. February 1, 2025 at 11:10 PM UTCinvestigating

      We are currently investigating an issue preventing login for some users, resulting in a "Something went wrong" error.

    2. February 2, 2025 at 8:43 AM UTCresolved

      This incident has been resolved.

    Possible Log In and Control Center Outage

    Started January 24, 2025 at 1:44 PM UTC · 16m

    OutageMajor incident
    Affected components
    Ring Android AppRing.comNeighborsRing iOS App
    1. January 24, 2025 at 1:44 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. January 24, 2025 at 2:00 PM UTCresolved

      This incident has been resolved.

    Newly Setup Devices Missing Notifications

    Started December 11, 2024 at 10:49 PM UTC · 49m

    IssuesMinor incident
    Affected components
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. December 11, 2024 at 10:49 PM UTCinvestigating

      We are currently investigating an issue with some ring alerts and motion event notifications not being sent. This will only affect new device setups. To resolve this concern, simply toggle the Ring Alerts and/or Motion Alerts switch.

    2. December 11, 2024 at 11:38 PM UTCresolved

      This incident has been resolved.

    Potential Degradation Of Alarm Services

    Started November 4, 2024 at 10:12 PM UTC · 2h 13m

    IssuesMinor incident
    Affected components
    Ring Android AppRing iOS App
    1. November 4, 2024 at 10:12 PM UTCinvestigating

      We are investigating reports of issues with alarm services.

    2. November 4, 2024 at 10:13 PM UTCinvestigating

      We are continuing to investigate this issue.

    3. November 5, 2024 at 12:25 AM UTCresolved

      This incident has been resolved.

    Ring.com buttons nonfunctional

    Started October 18, 2024 at 10:14 PM UTC · 4h 40m

    IssuesMinor incident
    Affected components
    Ring.com
    1. October 18, 2024 at 10:14 PM UTCinvestigating

      We are currently investigating issues where certain buttons are not clickable when adding items to your cart on Ring.com. In the mean time, refreshing the page usually resolves the issue.

    2. October 19, 2024 at 12:19 AM UTCidentified

      The issue has been identified and a fix is being implemented.

    3. October 19, 2024 at 2:54 AM UTCresolved

      This incident has been resolved.

    Billing Options Unavailable

    Started October 10, 2024 at 7:16 PM UTC · 40m

    Pending
    Affected components
    Ring.com
    1. October 10, 2024 at 7:16 PM UTCinvestigating

      We are currently investigating an issue preventing both neighbors and Ring Community Support from making any changes to their billing information.

    2. October 10, 2024 at 7:57 PM UTCresolved

      This incident has been resolved.

    Motion settings not saving for Ring devices

    Started August 7, 2024 at 7:51 PM UTC · 1h 56m

    IssuesMinor incident
    Affected components
    Smart LightingDoorbellsAccess ControlSecurity SystemsOutdoor CamsIndoor Cams
    1. August 7, 2024 at 7:51 PM UTCidentified

      The issue has been identified and a fix is being implemented.

    2. August 7, 2024 at 8:15 PM UTCmonitoring

      A fix has been implemented and we are monitoring the results.

    3. August 7, 2024 at 9:48 PM UTCresolved

      This incident has been resolved.

    Regional Outage - CA & AZ

    Started August 6, 2024 at 4:54 PM UTC · 6m

    Pending
    1. August 6, 2024 at 4:54 PM UTCresolved

      We have identified a brief regional outage which affected some of Arizona and California. Devices located in these areas may have temporarily reported as offline during this time.

    Multiple System Outage

    Started July 30, 2024 at 10:40 PM UTC · 6h 41m

    OutageCritical incident
    Affected components
    AlexaRing.comStored Video RecordingsVideo On Demand
    1. July 30, 2024 at 10:40 PM UTCidentified

      We are investigating issues with multiple Ring systems impacting things like Live View, Recordings, Timeline, Event History, Device Setup, etc.

    2. July 31, 2024 at 2:21 AM UTCmonitoring

      A fix has been implemented and many of our services are starting to see recovery, we are monitoring the results.

    3. July 31, 2024 at 2:24 AM UTCmonitoring

      We are continuing to monitor for any further issues.

    4. July 31, 2024 at 5:20 AM UTCresolved

      This incident has been resolved.

    Live View Failure and Devices Reporting Offline

    Started July 9, 2024 at 7:26 PM UTC · 2h 3m

    IssuesMinor incident
    Affected components
    DoorbellsAccess ControlSecurity SystemsOutdoor CamsVideo On Demand
    1. July 9, 2024 at 7:26 PM UTCinvestigating

      We are currently investigating an issue causing live view failures and device offline statuses.

    2. July 9, 2024 at 7:57 PM UTCmonitoring

      Update: Live View functionality should now be restored and some devices may also now begin to report as online.

    3. July 9, 2024 at 9:29 PM UTCresolved

      This incident has been resolved.

    OTP Not Being Received

    Started July 7, 2024 at 5:25 PM UTC · 4h 17m

    OutageCritical incident
    Affected components
    Ring Android AppNeighborsRing iOS App
    1. July 7, 2024 at 5:25 PM UTCinvestigating

      We are aware of an issue that may cause failure to login in the US, UK and Netherlands due to 2 Step Verification failure.

    2. July 7, 2024 at 9:42 PM UTCresolved

      This incident has been resolved.